“went on a virgin fly drive holiday many years ago and was impressed with the service and experience, so now, more years later than I care to mention, I'm using virgin once again to take my 2 boys for what I hope will be a holiday to remember.
website was clear and easy to use, a couple of hick ups in missing the obligatory T+C's but didn't distract to much from the experience.”
“tried initially to book with theresa @ virgin holidays ;she was very good but in the end she could not offer the same availability as on line.strange when you are the same company”
“I love Virgin holidays, but hate the booking system. As a long standing Frequent Virgin holidays member I am told I have the benefit of a 10% discount, and a free car upgrade. I can't obtain this on line, only by phone. I tried that and landed in a queue that long I gave up after 5 mins of holding. Tried again, the same. Third time I got through, got the quote. Discussed with husband and decided to look at flying from Manchester rather than Gatwick. 3 attempts to get through on phone gave up. result, I have booked my holiday on line, without the benefits of being a member as I needed to confirm the dates but feel it may well be the last time.”
“Virgin Holiday website is by far one of the best to book a holiday. It is clear easy to navigate and I love it . Can't wait to experience another Virgin Holiday. Looking forward to it already . Five star service . Holidays at it's best . Customer Service second to none.”
“Every time i go to USA i go with virgin holidays. Iv been 7 times and always found virgin not only great value but also a first class airline, its a no brainer really . Thankyou virgin. Ac.”
“As a frequent flyer of Virgin, I have booked many holidays and always received frequent flyer miles through the FF website, imagine my surprise when recently booking a holiday to New York we were booked with British Airways, when I asked about FF miles I was advised that these would not be forthcoming due to a non virgin flight, that virgin booked. When questioned I was fobbed off and passed from pillar to post, V. Holidays blaming Frequent fliers and Frequent fliers blaming V Holidays, eventually I was told that no FF miles would be given end of. What a way to treat customer who spend thousands of pounds with this company every year over a few hundred FF miles, it is not the miles now, it is the principal and the poor customer service, my money will now be spent with anyone other than Virgin Holidays....”
“I shopped around to get the best deal for a family of 4 flying from my local airport to florida. Virgins prices beat the competition hands down and I had no worries in booking through virgin as their reputation is 2nd to none.”
“My booking process couldn't have been simpler, I had a small query regarding baggage allowance so I called the helpline and was answered by a extremely helpful customer service staff member and my entire query was resolved in under 3 minutes! Would not hesitate to recommend. And all for a lot more competitive price than their competitors. Thank you!!”
“Your site provides a simple, effective and 'quick click through' method from which to choose, select and book a dream holiday. When you're spending thousands on a special vacation you need this part of the holiday to be as informative and user friendly as possible. We booked directly with yourselves because of the ease of doing it and was also cheaper and quicker than 2 agents that tried to cost up the holiday for us!
If the holiday is as wonderful as I think it will be, I would have no hesitation whatsoever to recommend or endorse Virgin Holidays to anyone!”
“I have being using virgin holiday's for years as they offer the best flights and best prices than most comparison sites and there are no hidden extras to buy.”
“Having travelled with VH several times before we were expecting a similar standard of service this year. Bowing to the bombardment of email advising their 'sale' was ending that day we gave in and booked a trip. Within an hour of doing so the price had dropped by over £100 so we contacted them to ask if an adjustment was possible and to express our dismay that the end of the sale simply meant prices would drop further. Within a few days the price had dropped by another £100 so we were feeling somewhat cheated and told them so. The customer services staff were totally unsympathetic, almost challenging me to try and get my money back. We had never experienced such sharp practice before but made it clear we would make sure everyone we knew would hear what a bunch of tricksters they are and that we wouldn't be using them again in the future.
During our trip to the USA we never saw or heard from a single rep from the company and received just a single automatic email to 'welcome' us. The lack of service is probably the worst we have ever experienced. Now of course we have seen so many similar reviews and it is apparent the company is struggling to stay afloat.”
“do not book a virgin holiday if you expect any compasion they just said we can cancel your holiday with 100% retention my partners farther died this afternoon so we are very sad made worse by virgin”
“Hi, your doing something right have booked again with you but only flights this time. Couldn't get through on phone many attempts to get greater choice of hotel...but alas . Have booked hotels elsewhere....... shame..... there's a fantastic selection out there ....you don't have this on line and if you can't get through on the phone either we all dip out .....”
“Travelled with Virgin a few times now.
Never a hold up, flights on time, staff excellent, transfers great, resorts and on site reps brilliant.
Well done Richard and the TEAM.
Keep it up.
We meet a few pew people in Cuba each year that we have recommended.”
