“this resort is fantastic. The beachfront beautiful blue sea and lots of space to move around resort without feeling overcrowded made our short stay here
The Virgin rep Zerin is a credit to the company. She goes the extra mile and really cares about the customer. Always available to seek advice from or arrange anything you may need help with. Well done Virgin she's a gem!!”
“Great prices - that's why we booked. Plus I trust the company.
But the website could be improved.
There is very little information about the resorts compared to other sites.
It is unnecessarily difficult to compare prices on different dates - again compared to other sites.
7 nights does not mean 7 in the hotel but 7 in total - confusing.
There is no "print friendly" option - printing the confirmation wastes paper, it could fit on a double-sided sheet.”
“I have booked holidays on Virgin Holidays website for three years now and am always satisfied with the ease of the website.
The only improvement that could be made is a filter added so that you can search by All inclusive, Self catering etc.
I find the functionality of the site faultless and have accessed it both on desktop and mobile.”
“I had an issue with a booking I made where the pricing wasn't straight forward enough to calculate. I called the customer services department and in truth was lied to and fobbed off by the individual who answered my call. I then wrote in to complain about the customer service and the original issue I had.
What I got back is nothing more than a fantastic service. I received a call from Senior Management on my mobile, emails from a lovely lady called Karen, all of whom listened, understood and resolved the issue to beyond my expectation.
They treated my complaint as a gift to the business ( the gift is the customers perspective, free of charge feedback ) It made me feel that by staying with Virgin I was doing the right thing. They are a massive company who wont get it right all of the time.
What I learnt from this and would hope that others who read this review learn, be patient with them. The call centre employee is one of thousands, she lied, it doesn't mean the company do. Don't be so quick to shout and put them down.
I am a very big advocate of Virgin, so much so that I paid the balance straight away as I knew I was making the right decision as they very quickly fixed my issue.”
“Having booked my girlfriend and I on the wrong flight, despite sending us confirmation on a number of occasions of the flight we wished to be placed on, and in fact paid more to do so, we have spoke to numerous people on the customer service line and emailed both unhappy virgin and still unhappy virgin with no one getting back to us and have them trying to blame us. Rebecca Baker, one of the sales assistant you made the mistake, has been extremely rude, placing the blame on us, trying to make us pay almost £400 more to change our booking and has refused to call us back. We are utterly disgraced at the service being offered and will not be booking with Virgin again.”
“I found booking the holiday for my wife and I on line with Virgin so easy it was simple to follow and quick. If the holiday goes so well that would be great.
Up to now,thank you Virgin from a 65 year old IT idiot.”
“Booked with Virgin for our honeymoon, have flown with them many times and they always seemed really good. As it was our honeymoon we wanted the best experience and figured Virgin was the best to go with and paid extra to go with them, how wrong were we! The flight out was awful, obviously not something they could fix, however when it came to landing there employees shouted across us discussing the benefits of what they get with virgin etc etc so loud I could hear them and not the film I was watching. My husband asked for a sick bag as the flight was the bad and he was asked 'are you serious' and given a funny look. My husband also has a peanut allergy he explained on the phone that he couldn't eat peanuts but he could eat around them etc, we were never told he would get special meals, given none of there meals had peanuts in them assuming they couldn't supply peanut meals anyway, it was a shock to be given really bad alternatives. A chillie or a cheese wrap was replaced by an orange, an apple and a fruit bag as if he was a child. He complained and asked for his meal to be changed which they apparently did, however on the flight home we had the same issue, of course we did not accept the special meal and the stewardesses reaction was well it wasn't updated. On the way home the guy next to me spilt his cup of hot tea and the women with the food refused to move out the way as his legs etc were burning. The fleeces that were covered in tea were taken and shoved in the overhead compartment with peoples bags even after being told twice the fleeces were soaking wet with tea, to which the stewardess just shrugged it off. Virgin were the only company that didn't congratulate us, or offer anything. Yet on the trip home the couple next to us on there honeymoon got free champagne, which they shared with us, which was nice and thoughtful! When my husband complained about the many issues he was pretty much called a liar and that what they offer is only valid if you get married abroad, free vip area etc. Just goes to show pay the least amount you can and you wont be disappointed or feel you have over paid! clearly Virgin has lapsed and doesn't care how they treat their customers or provide that amazing once in a lifetime trip! if you complain you get nowhere, so much for the customer is always right, virgin will just say your lying their records do not show this! wont pay their prices ever again!”
“Booked with virgin to go to Ranweli holiday village in Sri Lanka for 11 days. Was an amazing experience. Not a single problem from start to end. Everything arranged by virgin apart from our tours and it all went brilliantly. Would definitely book with virgin again and would highly recommend.”
“went on a virgin fly drive holiday many years ago and was impressed with the service and experience, so now, more years later than I care to mention, I'm using virgin once again to take my 2 boys for what I hope will be a holiday to remember.
website was clear and easy to use, a couple of hick ups in missing the obligatory T+C's but didn't distract to much from the experience.”
“tried initially to book with theresa @ virgin holidays ;she was very good but in the end she could not offer the same availability as on line.strange when you are the same company”
“I love Virgin holidays, but hate the booking system. As a long standing Frequent Virgin holidays member I am told I have the benefit of a 10% discount, and a free car upgrade. I can't obtain this on line, only by phone. I tried that and landed in a queue that long I gave up after 5 mins of holding. Tried again, the same. Third time I got through, got the quote. Discussed with husband and decided to look at flying from Manchester rather than Gatwick. 3 attempts to get through on phone gave up. result, I have booked my holiday on line, without the benefits of being a member as I needed to confirm the dates but feel it may well be the last time.”
“Virgin Holiday website is by far one of the best to book a holiday. It is clear easy to navigate and I love it . Can't wait to experience another Virgin Holiday. Looking forward to it already . Five star service . Holidays at it's best . Customer Service second to none.”
“Every time i go to USA i go with virgin holidays. Iv been 7 times and always found virgin not only great value but also a first class airline, its a no brainer really . Thankyou virgin. Ac.”
