Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Vitality 4 Life UK Ltd Reviews

4.2 Rating 633 Reviews

79 %

of reviewers recommend Vitality 4 Life UK Ltd

Company Reviews

Product Reviews

4.2

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vitality 4 Life UK Ltd:

Vitality 4 Life is a leading manufacturer, distributor and retailer of best of category appliances to support a healthy lifestyle. Over 20 years, Vitality 4 Life has established itself as a market leader in raw food kitchen appliances, purified water systems and holistic exercise equipment including vibration exercise platforms and pilates equipment.

We are encouraged that our Vitality 4 Life ‘Approved Product’ range is regarded as the finest in the world. Our selection criteria remain simple; the product must offer the customer superior value and quality, deliver genuine health benefits and be made in a way that recognises the scarcity of our planets resources.

Visit Website

Phone:

+44(0)8000234129

Email:

reviews@vitality4life.com

Location:

Unit 7, Vitas Vending Business Centre Fengate, Peterborough
Peterborough
PE1 5XG

Write Your review

Tell us how Vitality 4 Life UK Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vitality 4 Life UK Ltd 5 star review on 24th August 2023

Frances Leighton

Vitality 4 Life UK Ltd 5 star review on 5th July 2023

Vitality 4 Life UK Ltd 5 star review on 9th November 2022

Vitality 4 Life UK Ltd 5 star review on 19th March 2022

Erastus Nderitu

Vitality 4 Life UK Ltd 5 star review on 19th March 2022

Erastus Nderitu

Vitality 4 Life UK Ltd 5 star review on 15th February 2022

Vitality 4 Life UK Ltd 5 star review on 15th February 2022

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my order. When I try to track it, the website is not available. I sent an inquiry, but haven’t gotten a response.”

Posted 3 years ago

Hi Diana, Apologies for this. Please be assured i have forwarded this on to our US team to look into. Kind Regards. Vitality4Life UK

Posted 3 years ago

“Item itself is good. Company refuse to provide operation/user manual, a working remote (sending them out with product with full knowledge they do not work) and no warranty booklet. Shabby and poor service”

Posted 3 years ago

Hi there, I would like to offer our sincerest apologies that you’ve experienced this disappointment when purchasing from us. We really appreciate this feedback given in order to help us do better in the future. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“I have been emailing to report a faulty blender within warranty period but got completely ignored! So surprised to get such poor customer service!”

Posted 3 years ago

Hi Chloe, I'm extremely sorry to hear this. This is not want we want to hear when trying to resolve your issue. Please be assured i have raised this with our customer support team and requested an urgent response. Sincerest apologies. Vitality4Life UK

Posted 3 years ago

“Before placing the order I've contact them to make sure about the parts I wanted and so following their info, I've ordered. With big surprise they've delivered the wrong parts. So, I've asked to the customer service to ship me the correct ones when they received the authorized return. But they constantly refused it and want only to refund me (still pending) and then I should place a new order. That means I'll be again in the same risk to receive the wrong parts and further I'll be charge for the shipping costs (order below 69 gbp) for a mistake caused by Vitality4life. Not a great service this time. I've bought several times in the past without big issues but now I'm not so sure what would be good to do.”

Posted 3 years ago

“BIO CHEF LIVING FOOD VACUUM BLENDER. Blender jumps on the base at the moment when it starts work on H speed. The vacuum accessory on the top also moves and I have to hold it because it fell once. Also, the vacuum does not work after finishing blending, I have put air back to the blender with the small piece of gum on the top, under the vacuum. The motor is very loud when on high speed and even on H speed when the frozen fruits are on the top it does not take the frozen stuff down, I have to stop it, move the blender up and down otherwise it will blend only the stuff in the bottom..... wasted money”

Posted 3 years ago

Hi Basia, Firstly, I would like to offer our sincerest apologies that you've experienced such disappointment when purchasing your BIO CHEF LIVING FOOD VACUUM BLENDER. This is certainly not what we like to hear from our customers. We really appreciate this feedback given. Please contact our customer support team in order to help resolve this issue - support@vitality4life.co.uk Kind Regards Vitality 4 Life UK

Posted 3 years ago

“I bought a water filter from this Company, which turned out to have US fittings. When I emailed and ‘phoned the Company to request a return, I didn’t even get an answer. I would have expected a product sold in the UK to have UK fittings. Very poor customer service.”

Posted 3 years ago

Hi there, Please accept our sincerest apologies that you’ve experienced this disappointment when trying to resolve your issue. We really do appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“When I can't add a item from vitality 4 Life website, I called them on this phone number +44 (0) 844 800 0831. It cost me £ 1.90. it's a total rip off for there customer. There Mark up price is high for the parts and the phone call is day light robbery. Why don't you write, saying to call this number will cost you an arm and a leg. Thank you rip Off vitality 4 Life”

Posted 3 years ago

Hi Sai I would like to offer our sincerest apologies that you’ve experienced this disappointment when purchasing from us. We really appreciate this feedback given rest assured this has been fed back. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“I have not received my order 😕”

Posted 3 years ago

Hi Jennifer, Please accept our sincerest apologies. If you can contact our customer support team they will of course be more than happy to help and get this issue resolved for you - support@vitality4life.co.uk King Regards Vitality 4 Life UK

Posted 3 years ago

“The product I purchased (BioChef Vacuum Blender Container + Pump Fits Vitamix) is not actually compatible with my Vitamix VM0185B model, the motor doesn't start. Order #12000000291. I want to return the package, but nobody replies on my e-mails or picks up my calls. Return policy is 30 days free, and I fall in to this term and hopefully somebody will have guts to respond to me with return pre-paid labels and instructions.”

Posted 3 years ago

“They are fake. They got money and you can’t reach them. They don’t send your product. I solved my issue with PayPal. Don’t buy anything from them with directly by bank card. Don’t shop, find another.”

Posted 3 years ago

Hi Sadettin, Please accept our sincerest apologies that you’ve experienced such disappointment when trying to resolve your issue. We really do appreciate your concerns, please rest assured we aren't fake and that this is certainly not what we want our customers to experience. We are very sorry. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“I purchased a savanna dehydrator around 6 weeks ago and the plug was broken and I had to replace the plug. On the 3rd time of using the machine an error warning came up stating the door not closed properly the trouble shooting guide stated make sure the driver coloured pin is connecting to the door no such pin on the machine. So I can not recommend it.”

Posted 3 years ago

Hi Angus, I would like to offer our sincerest apologies that you’ve experienced such disappointment when purchasing from us. I have seen that you have contacted our customer support team who will be able to help on how we can get this issued resolved for you. We really appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Hi there, I gave this level of rating due to the after care customer service that I received when I tried to contact you about a return item. I have tried to contact you via phone and email a number of times and have been provided with ticket numbers to address my concerns and have yet to hear anything on these items. I've ordered numerous times with yourselves and have had great support from you, very quick delivery etc but it's almost impossible to get in contact with your after sales service team. I believe this is an opportunity for you to improve your services. Thanks Gerard”

Posted 3 years ago

Hi Gerard, Please accept our sincerest apologies that you’ve experienced such disappointment when trying to resolve your issue. We really do appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“This Company is shocking, they just ignore you, no one answers the phone or emails. still waiting for my refund if i had read the reviews i would never of made a purchase.”

Posted 3 years ago

Hi Christine, I would like to offer our sincerest apologies that you experienced such disappointment when purchasing from us and in dealing with the issue you're facing. I have raised this issue to our support team to action right away for you. We really appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Am sad to say our experience so far is not good. Firstly we were not given notification of delivery date or time. By chance we were at home to take delivery. More importantly the machine is faulty. The treadmill cuts out without warning and at very erratic times which could be very dangerous. We have sent email to Support Services and are awaiting a reply.”

Posted 3 years ago

Hi Carol I would like to offer our sincerest apologies that you experienced such disappointment when purchasing your WalkSlim 470 Walking Treadmill from us. I have raised this to our support team to contact you right away. Please once again accept our deepest apologies in delay. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Delivery was quick but returned the item via the courier back to Vitality the same day as received which was on the the end of August....I have tried contacting the company on numinous time by phone and email never ever open and don’t return phone call ...trying to get my money back of £426 reason for my score of 1 very poor after sales”

Posted 3 years ago

Hi Valerie, I would like to offer our sincerest apologies that you experienced such disappointment when purchasing from us. We really appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Ordered a treadmill. It did not work, also had a hole in it and was taller than the dimensions specified on the website. Requested a return and refund, customer service requested their courier company to phone to arrange collection, which they did. Courier never turned up. I tired to contact the courier company several times but phone just goes to a message and then cuts off and their email has an auto response saying it is not being checked. I also have tried to email and call Vitality4life again but no response. I now have had a £600 treadmill that does not work stuck in my porch for 2 weeks. Not happy.”

Posted 3 years ago

Hi Debbie, I would like to offer our sincerest apologies that you've experienced such dissatisfaction whilst trying to resolve this issue. I can see that one of my colleagues has been in contact and has helped with a resolution for you. We really appreciate this feedback given in order to help us prevent any future issues arising like such again. If you face any issues moving forward please do contact us right away. support@vitality4life.co.uk Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Awful product and communication, faulty product , no answer in any type of communication , returned good ‘eventually’!!!”

Posted 3 years ago

Hi there, I would like to offer our sincerest apologies that you experienced such disappointment when purchasing from us. We really appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“I am sure the products would be good if I ever received them. Customer service needs an upgrade in how to deal with missing deliveries. Avoiding contact is not a good way to deal with customers that have paid for products not received.”

Posted 3 years ago

“Don't ask for a review before receive the product.”

Posted 3 years ago

“I purchased a Walking Pad and it is faulty and does not turn on at all. Very disappointed and still waiting on a response to my email.”

Posted 3 years ago

«
1
2
3
4
5
»

Vitality 4 Life UK Ltd is rated 4.2 based on 633 reviews