Vitality 4 Life UK Ltd Reviews

Name: Vitality 4 Life UK Ltd
Address: Unit 7, Vitas Vending Business Centre Fengate, Peterborough, Peterborough
Rating: 4.14

4.1 Rating 635 Reviews

78 %

of reviewers recommend Vitality 4 Life UK Ltd

4.1

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vitality 4 Life UK Ltd:

Vitality 4 Life is a leading manufacturer, distributor and retailer of best of category appliances to support a healthy lifestyle. Over 20 years, Vitality 4 Life has established itself as a market leader in raw food kitchen appliances, purified water systems and holistic exercise equipment including vibration exercise platforms and pilates equipment.

We are encouraged that our Vitality 4 Life ‘Approved Product’ range is regarded as the finest in the world. Our selection criteria remain simple; the product must offer the customer superior value and quality, deliver genuine health benefits and be made in a way that recognises the scarcity of our planets resources.

Visit Website

Phone:

+44(0)8000234129

Email:

reviews@vitality4life.com

Location:

Unit 7, Vitas Vending Business Centre Fengate, Peterborough
Peterborough
PE1 5XG

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Vitality 4 Life UK Ltd 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hugely disappointed with this company. Placed an order they cancelled the following day due to no stock left. Said they would refund my money. Over 3 weeks later no money, lots of empty promises from Tracy the UK Customer Manager, she did give me the email address (after I asked multiple times) for the line manager Adam and company Director and owner Roger, but neither Adam or Roger have had the decency to answer my email and request for my money back. So the saga continuesm It is alot of money they owe me. Don't buy from this company!”

Helpful Report

Posted 1 year ago

“Don't use this company. I ordered £1900 reformer. Unfortunately, 2 days before delivery I had to cancel the order. They cancelled the order and agreed to refund me. 2 weeks later and various emails sent, no refund and they are ignoring my emails. This is a fraudulent company that have no customer service agents.”

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Posted 1 year ago

“Bought item from Vitality. DPD never delivered it, so we agreed for refund. After about 6-8 weeks still waiting for refund. Never ever going to buy anything from here.”

Helpful Report

Posted 1 year ago

“I placed my order however it turned out that the item was damaged and couldn't be dispatched. With no other stock available the order was cancelled for a refund. To date, nearly 1 month later and after chasing on more than 1 occasion I still haven't received the refund which is close to £2,000! Very disappointing indeed”

Helpful Report

Posted 1 year ago

“I ordered a heating device directly from their website with clearpay. I had to cancel the order one hour later because of the very negative reviews on Amazon. Vitality 4 Life did not cancel the order on my clear pay account After several emails, I had to open a dispute because I had to continue to pay them for a product I did not receive. No customer service. They may run on AI as I received email replies from a ''manager'' supposedly taking urgent action but no action. Avoid this company at all costs, they have very negative reviews on Trustpilot. check them first.”

Helpful Report

Posted 1 year ago

“@Vitality4Life Still no payment received as promised by your customer services 16 days ago - really poor!!”

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Posted 1 year ago

“Poor Customer Service - I still haven't received my refund, that was promised by Tracy (UK) for the Vibration Plate!”

Helpful Report

Posted 1 year ago

“I didn't receive the package and I still haven't had a refund and no response from the company”

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Posted 1 year ago

“Absolutely horrible experience!!! Send me my money back now!!!”

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Posted 1 year ago

“Still waiting for my refund after 10 days”

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Posted 1 year ago

“I so wanted to give this company 5 stars but … I ordered £750 treadmill on the 15/7, delivered on the 18/7. Set it up in place and turned on, motor made a loud screeching noise. Got in touch with Customer services, Tracy, who sent me a link so I could video, she confirmed something definitely wrong with motor so arrangements made to pick up treadmill on the 20/7 - fantastic turnaround and service from Tracy. Treadmill picked up on the 20/7. On the 24/7 I got rang Vitality to see what was happening and another customer service guy told me they were awaiting the return of treadmill - I advised that according to tracking number treadmill had been delivered back to them but asked what difference that made to my order as I hadn’t arranged pickup, they did. Although I was going to accept replacement treadmill I decided for a refund as just wasn’t confident for some reason and advised the guy that a refund was required. Now it is the 11/8 and I am still awaiting the refund. Despite contacting Tracy on the 31/7 who advised I was on a refund list and it would take 5 working days for the refund, it has still not been made and I am now thinking that I will have to claim the refund back from my credit card company using Section 75. I would not recommend a purchase from this company.”

Helpful Report

Posted 1 year ago

Thank you, Stuart, for taking the time to share your experience. We apologize for the poor experience you had and the long wait for your refund. We take feedback seriously and I apologize for the frustration you faced. I can confirm the refund has since been processed. Please let us know how we can make up for this and improve our service. Again, thank you very much for your feedback.

Posted 1 year ago

“If I could give a minus rating I would -5 stars. Customer services awful, still waiting on a refund of a faulty product after over 3 weeks. NEVER buy from this company. Shocking”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we truly appreciate it. We're sorry to hear about your experience with our customer service, and that you're still waiting for the refund of your faulty product after 3 weeks. We take reviews like yours seriously and would like to investigate the issue further. Can you please get in touch with us directly so we can get a better understanding of what went wrong? We value our customers and are committed to ensuring that our services are up to par. We'd love to turn your experience around and give you the satisfaction you deserve.

Posted 2 years ago

“I cancelled my order due to an error on my side but I am still waiting, 14 plus days later, for my refund. On this experience I won’t be buying from you or recommending you to anyone!”

Helpful Report

Posted 2 years ago

“I have try to fill out the warranty online and is not going through. The order number keep saying incorrect, but I have try on the number which on the receipt. Try contact but no one answered.”

Helpful Report

Posted 2 years ago

“Purchased electric heater, Item arrived with plug smashed. Customer service suggested I change the plug myself at my expense! Told me it is easy to do and to ‘just get a plug’! In my opinion not helpful at all! I will never purchase from this company again.”

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Posted 2 years ago

“They deliver the wrong parcel. and replacement never happened, even after sending so many request mail.”

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Posted 2 years ago

“I had several wrong parts in my machine, and the 2 yellow springs were of different tension. The machine clearly fell off the production line, and I can only conclude that it was a returned machine and peiced together then sent to me. I am returned machine and have been waiting a whole week at home, yet they still organise pick up. Still waiting for it to be picked up. Very annoyed”

Helpful Report

Posted 3 years ago

Hi Val Please accept our sincerest apologies that you’ve experienced this disappointment when trying to resolve your issue. We do appreciate this feedback given to help us prevent any future issues from arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Shocking customer service, non existent! Got faulty 540 treadmill and no one getting back to me to resolve!!!”

Helpful Report

Posted 3 years ago

Hi there, Please accept our sincerest apologies that you’ve experienced this disappointment when trying to resolve your issue. We really do appreciate your concerns, please rest assured we are working hard to get back to you within the 24-48 hours guidelines and that this is certainly not what we want our customers to experience. We are very sorry. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Awful service , does not even respond when you have a problem with the order. It's been months and they have not taken a faulty treadmill back for repair or exchange.”

Helpful Report

Posted 3 years ago

Hi there, Please accept our sincerest apologies that you’ve experienced this disappointment when trying to resolve your issue. We really do appreciate this feedback given in order to help us prevent any future issues arising like such again. Kind Regards Vitality 4 Life UK

Posted 3 years ago

“Package did not arrive on time. Package still not arrived. No idea where it is. Tried contacting Vitality a few times but no response at all.”

Helpful Report

Posted 3 years ago

Hi David, Sincerest apologies for this. This is certainly an experience we do not wish to hear about and the inconvenience this has caused you. Please rest assured we have forwarded this on as a matter of urgency to our support team. Kind Regards. Vitality4Life UK LTD

Posted 3 years ago

Vitality 4 Life UK Ltd is rated 4.1 based on 635 reviews