Page 2 of 56 for Vitamin Grocer AU Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

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301-509-3896

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Vitamin Grocer AU 5 star review on 25th December 2020

Yiqun L

Vitamin Grocer AU 5 star review on 8th December 2020

Craig

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic product, great service”

“I did not receive a reply from Vitamin Grocer when I did not receive half my order. Would not buy from here again.”

“Good product”

“Great service”

“Works well. Quick delivery”

“Legendary. Stock comes from the US so be aware of that but all in all I thought the postage time was pretty fast considering. Always up to date with the tracking.”

“Great service. Tracking the parcel is easy and delivery very reliable.”

“Great service.”

“helps relax and sleep”

“I find this product to be highly effective when I am a little restless at night. 3mg seems like a good size dose and this product does what it claims.”

“Order never arrived and the refused to refund me or help me at all. ITems ship out of US not AU”

“Brilliant product, no side effects, wake up refreshed.”

“Fast shipping. Good value”

“Good to help sleep”

“Never received my order! Zero communication! Unfortunately I didn’t read the reviews prior to purchasing but it looks like everyone has the same problem. Will be reporting this organisation.”

“Great product that works”

“Purchased over $75 worth of products. Their website says they ship internationally as I am based in Australia. Never received my item and they charge for general tracking of your order that no other website does. I then had to buy from iHerb which I had no issues with. I would suggest going to them if you have the choice. and they have better products and prices (unfortunatley I only came across them after I had ordered from Vitamin Grocer). Additionally, when contacting customer service, I was met with hostility and passive aggressiveness (I had been patient, nice and calm up to this point.)”

“The quality was very good”

“My order wasn't delivered. After 3 months of waiting (and no updates on their online tracking system), I emailed customer service, only to be told that they'd attempted to deliver it once, but couldn't enter my property. Then, with no communication to tell me that delivery had been attempted (not by post, email, phone, or on their online tracking system), they sent the shipment back to the US. After 10 months, I still haven't received my order or reimbursement and they've stopped responding to my emails. This is literally the worst "service" I've ever experienced.”

“I contacted customer service twice in 2020 to enquirer about my purchase and received no response. My delivery never arrived and I still cannot get a response in regards to obtaining a refund. This is a scam.”

Vitamin Grocer AU is rated 4.59 based on 1,110 reviews