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Vitamin Grocer AU Reviews

4.3 Rating 2,712 Reviews

83 %

of reviewers recommend Vitamin Grocer AU

Company Reviews

Product Reviews

4.3

Based on 2,712 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 27th February 2024

Vitamin Grocer AU 5 star review on 12th October 2023

Vitamin Grocer AU 5 star review on 18th August 2023

Vitamin Grocer AU 5 star review on 15th May 2023

Vitamin Grocer AU 5 star review on 12th May 2023

Vitamin Grocer AU 5 star review on 31st March 2023

Vitamin Grocer AU 5 star review on 17th January 2023

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service with initial order was great, freight and wait time horrible. ive checked in a few time to chase up but been fobbed off to the freight company. if you are going to use a courier company you need to be responsible for the delivery and service. it is now a month, according to the connote, the goods has been sitting in australia since 29/1 and no further update has been done.”

“Easy to order, prompt international delivery.”

“We paid approximately $100 of product and have not received it. It was purchased December 23. Will be following up today. So at this stage do not rate very highly.”

“Still waiting on my order”

“Can't review actual product since it never arrived and got scammed!”

“The gummies never arrived. What happened?”

“Over a month, and still waiting on product.”

“Would not order from this website again unfortunately- ordered items on 16th November and still not received 30th December! Would love to actually receive product to write a review on it.....”

“2nd order now put in and still haven’t received any goods at all”

“Still haven't received item”

“It has been almost two months still haven’t received this item. Have contacted your customer service twice and no response. Will make sure no one uses you guys ever, if you know where it is and can get it to me email me ash.nobari@gmail.com if you can’t get it to me give my money back you scammers”

“I ordered simple pills from this company nearly 6 weeks ago, only to then find out they were shipped by snail mail from the East Coast of the US. As at 23 December they have not arrived, forcing me to buy more expensive product from a local pharmacy. You promote yourself as as Australian supplier, then make customers wait while you find your product 5000 miles away!”

“7 weeks since ordering and it hasn't arrived. Contacted vitamin grocer au that just replied other new zealand customers have had the same issue!! Clearly not coming so waste of $100 never received”

“Pretty cheeky to ask for a review when you haven't delivered it yet. Its been sitting in NZ awaiting delivery since 4 Dec, apparently because "NZ is currently experiencing backlogs on packages from the USA, so the consignment may just delayed through customs/the shipping lines." Although I haven't seen it reported in the media. I have had a pretty poor shipping experience with VG on most of my orders.”

“It's taking longer than I expected to arrive!”

“I still haven't received my product”

“My package hasn't arrived! Been 6 weeks :(”

“The product never arrived and I want a refund!”

“I made my purchase over a month ago and it still hasn’t arrived.”

“Waited a month nothing came asked where it was they just said it probs got lost damage or returned”

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Vitamin Grocer AU is rated 4.3 based on 2,712 reviews