Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.35

4.4 Rating 3,203 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.4

Based on 3,203 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 19th May 2025

Anonymous // 01/01/2019

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“Great service.”

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“helps relax and sleep”

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“I find this product to be highly effective when I am a little restless at night. 3mg seems like a good size dose and this product does what it claims.”

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“Order never arrived and the refused to refund me or help me at all. ITems ship out of US not AU”

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“Brilliant product, no side effects, wake up refreshed.”

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“Fast shipping. Good value”

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“Good to help sleep”

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“Never received my order! Zero communication! Unfortunately I didn’t read the reviews prior to purchasing but it looks like everyone has the same problem. Will be reporting this organisation.”

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“Great product that works”

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“Purchased over $75 worth of products. Their website says they ship internationally as I am based in Australia. Never received my item and they charge for general tracking of your order that no other website does. I then had to buy from iHerb which I had no issues with. I would suggest going to them if you have the choice. and they have better products and prices (unfortunatley I only came across them after I had ordered from Vitamin Grocer). Additionally, when contacting customer service, I was met with hostility and passive aggressiveness (I had been patient, nice and calm up to this point.)”

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“The quality was very good”

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“My order wasn't delivered. After 3 months of waiting (and no updates on their online tracking system), I emailed customer service, only to be told that they'd attempted to deliver it once, but couldn't enter my property. Then, with no communication to tell me that delivery had been attempted (not by post, email, phone, or on their online tracking system), they sent the shipment back to the US. After 10 months, I still haven't received my order or reimbursement and they've stopped responding to my emails. This is literally the worst "service" I've ever experienced.”

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“I contacted customer service twice in 2020 to enquirer about my purchase and received no response. My delivery never arrived and I still cannot get a response in regards to obtaining a refund. This is a scam.”