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Vivid Care Reviews

4.8 Rating 459 Reviews

96 %

of reviewers recommend Vivid Care

Company Reviews

Product Reviews

4.8

Based on 459 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Vivid Care 5 star review on 22nd September 2023

Vivid Care 5 star review on 13th March 2020

Vivid Care 5 star review on 13th March 2020

Vivid Care 5 star review on 13th March 2020

Vivid Care 5 star review on 13th March 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an Occupational Therapist, Vivid Care have been good to work with on different occaisions. They are always quick to respond and helpful during product demonstration visits. David Jordan even went the extra mile with a query we had, sharing a video after the visit.”

Posted 5 months ago

“Very prompt phone service no waiting in queue. Engineer came the next day for repair urgently needed. Excellent contact during repair. Shame everything is so expensive but I guess that’s the nature of disability.”

Posted 5 months ago

“Very helpful and and professional service when we visited to view, and then purchase, a walking aid.”

Posted 5 months ago

“A very helpful and professional service when we visited to see and then purchase a walking aid.”

Posted 5 months ago

“Great service and very quick to visit my mum’s home to check her chair”

Posted 5 months ago

“Most helpful and even though you are not on our list of suppliers, they still helped with the order and now we have the item which was much needed. It would be good if we could have Vivid as one of our suppliers so we may order more equiptment”

Posted 6 months ago

“Very happy with product and very happy with the service.”

Posted 6 months ago

“Your service was friendly, informative and efficient. It was made very clear that if we had any problems with the chair we could phone you and ask for support. We didn't need to but I was confident the support would be there if needed.”

Posted 6 months ago

“Vivid care responded quickly to my concerns.”

Posted 6 months ago

“Item as described, thank you”

Posted 6 months ago

“Excellent product knowledge and customer service”

Posted 6 months ago

“Faulty part replaced.quickly Last time took 2weeks for a small screw!”

Posted 6 months ago

“Maxine Walton was fabulous for two of my patients who were experiencing regular falls. Our service will happily use vivid care again.”

Posted 6 months ago

“Many thanks for servicing our equipment prompt and professional as always great service”

Posted 7 months ago

“As an occupational therapist, I have been using the services of Vivid care for over 18 years. They are always knowledgeable and professional and respond promptly. Their products are of an exceptionally high standard.”

Posted 7 months ago

“A Raizer m chair was purchased, we had great advice and support from our initial enquiry stage including an in store demonstration, and followed by arranging delivery to family in Northern Ireland. Online zoom support offered to family in Northern Ireland as well, however the videos were ample to work it out. The chair was used twice within a week of delivery and worked well enabling our elderly mum to be lifted by one person after 2 falls. Thanks especially to Maxine for her friendly help and advice And demonstrating by lifting me up of the floor.”

Vivid Care 5 star review on 22nd September 2023

Posted 7 months ago

“First class service product arrived on time we were kept informed of delivery.”

Posted 7 months ago

“I recently bought a Gemino rollator from the Harrogate store. I had one of these previously and loved it but was delighted to see them back and that they now have a carbon fibre frame which makes them even lighter to handle. I have found them a very reliable walker. They have a good size basket and seat. I would highly recommend the Gemino rollator.”

Posted 8 months ago

“Very helpful service Zoe was great demonstrating chair we bought at show run Ben delivered it and explained very well how to alter adjustments if needed”

Posted 9 months ago

“Took my mum to vivid care to choose an electric chair. Zoe was amazing- kind, patient, and so very helpful. She made sure mum tried out a number of chairs and went to huge lengths to help a 93 year old come to a good decision. In another shop the assistant had talked over her head. “Does she take sugar?” Sprung to mind. Zoe in contrast listened to mum, respected her views and treated her as an intelligent human being with valid opinions and needs. She heard the problems. Thank you Zoe - and the chair is a success! The customer service was the best I have ever experienced. I did not compare prices! We had already had a bad experience elsewhere and the the most important factor was a comfortable chair. Zoe kept us informed up to delivery. The man who delivered was helpful and efficient. Mum was alone when delivery took place. He refused a £10 tip my mother tried to press on him saying he was paid. He did not take advantage of an old lady - so lots of credit to him as well. I don’t think we are going to need a return or refund as mum is very happy with the Sherborne chair that fitted HER. Zoe and team have turned what was a bit of a disaster inherited from another firm into a triumph!”

Posted 9 months ago

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Vivid Care is rated 4.8 based on 459 reviews