“This is the worst mobile phone shop I have ever been served by .. I purchased a new plan and gave them my PAC number for the migration of my number from EE to them They said it will take 48 Unlimited Max Red Plan, 4 days later not happening ..called customer service they said I have to wait 9 days over the bank holiday period with no number whatsoever till they fix the mistake the store has done . AVOID!!”
“Could not be worse. Signed up to Vodafail speed upgrade and NBN fibre to the home. Prompt service from NBN. Vodafail has been a disaster. 10 days later and 4 phone calls no speed upgrade. They give undertakings that never eventuate. The offer call backs that don't occur. Each person you talk to has a different story. It just can't be worse. Steer well clear of this useless bunch.”
“With Vodafone I been over 20 years loyal customer, never miss any payments and have 3 contracts with them.
Today I did tried to upgrade one of my contracts and been offered from Vodafone exactly the same price the same price to pay as a new customer. The advisor told me the new customer it's exactly the same customer like customer which been with us over 20 years.
No even little discount been offered to me.
Guys please respect your self and don't waist your time with this dishonest company. Very disappointed customer Mr Saulius Puklevicius.”
“Daylight robbery, they never get back to u, they give u numbers to ring that aren’t even connected, they tell u u have 14 days to decide, I tried to cancel from day 1 and was told I couldn’t, now I’m being charged termination fee, absolute disgusting service”
“Tried to speak to someone about getting broadband but couldn’t get to speak to anyone by phone. Typing messages is not good enough. Will go elsewhere”
“Leaving Vodafone after being with them for over 20 years. Spent hours on the phone over a few calls getting an upgrade and the wrong delivery came. The customer service call I made afterwards was awful, they made no attempt to rectify the situation so now leaving. People warned me not to renew with Vodafone .... PLEASE DO NOTE USE VODAFONE, YOU HAVE BEEN WARNED !”
“I tried to cancel my son's phone contract after the two years was up. Been passed to debt collection, without any communication after we thought it was cancelled 4 months earlier.”
“Utterly useless Twitter 'help'. Go round in canned response circles with ever-changing staff who totally understand your concerns of course, but won't or can't do anything meaningful about them. Then want to know how well they did. And a ridiculous number of 'security' hurdles - it's not a bank account - just to get try to them to stop harassing me with communications about a broadband upgrade I didn't need, want, or even request. Madness.”
“They are making me experience a surreal situation after 6 years of contract and 3 phones can't find any solution to their problem other than canceling my contract! Today I should have received a phone call from them and obviously no one spoke! I want to see if they would disappear like this in case of non-payment on my part! Ridiculous!”
“Vodafone customer service is so bad that it's usually more trouble than its worth. If you have a significant grievance with Vodafone your easiest option is simply to leave them without saying anything.”
“Useless very difficult to cancel and I’ve had to pay another month now cause and they still keep harassing you with phone calls I just wanted to leave how difficult is it your too expensive and I’m not happy with the service”
“Been waiting since 18th December 2024, still no WiFi! They don't care during a stressful time I struggled to work from home while my wife is reaching the end stages of her pregnancy”
“Ordered SIM card from Vodafone which…
Ordered SIM card from Vodafone which was supposed to arrive in 2 days and now 7 days later it still hasn't arrived yet!!!
Order number: SBL-1000000768064095
Order date: 23/Jan/2025 13:35:01
Date of experience: 30 January 2025”
“I would give zero stars if I could. I’ve spent four and half hours today going round in circles trying to connect my broadband with a video doorbell while using their ChatBot. Got told it was a password issue, the agent wouldn’t read screenshots and kept giving the wrong advice, got kicked out of the internet, eventually got back in and was given exactly the same the wrong advice again, got told it’d take 30 mins to resolve which became 18 days (!) then 7, got the manager who clearly didn’t know what was going on and gave the same wrong advice a third time. Had to do a school run and give up. Am waiting to hear from an official complaint which will go nowhere. I’ve experienced as much bad customer service as the next person, this is the very worst. I believe they deliberately make it hard so you give up and they don’t then have to do anything.”
“I have been a loyal customer for years, paid thousands but The staff are habitual liars, customer care is zero and they excel in stealing money from loyal customers.
They have lost me as a customer.”
