“I tried to cancel my policy, they told me to wait to September. When I tried to cancel in September... they told me it had to have been done in August and charged me for another year.”
“On 19th May Tuesday Openreach came and removed copper wire replaced with a fibre wire and fibre Vodafone broadband router However since that date despite endless Vodafone calls they have still not activated the broadband router The contract is utterly despairing and for a major company would put me off using this appalling service We can't find out why the router is not yet activated Been a Vodafone customer many years with two accounts now looking elsewhere.”
“Telephone support seems to be from a call center in India. Staff may be knowledgeable but are very difficult to understand. I had to visit my local shop.”
“I just wanted to cancel the I watch add on subscription from my phone plan and you cannot belief how difficult they make it.
Difficult to find on app.. then when you do you have to secure sign into your plan. Then it tells you that to conduct that request I have to phone customer services by phone! The vectoring system then could not understand my my request. I am not sitting in a queue for the phone to be answered long enough to write this and no sign of how long it will take.
All to amend my plan…new provider coming at next renewal methinks”
“I am told by Vodafone that when a customer upgrades their broadband they always receive 2 emails the first of which says they are responding to a request to bar adult content and the second which says they are responding to a complaint about the wi-fi booster. I made no such request or complaint but Vodafone won't tell me how or why these emails were generated”
“The initial enquiry went well, with an assistant with good communication skills. I was then passed to another assistant who's English was reasonably good, however, there were long gaps on the conversation and I could hear deep breaths and eventually the guy started snoring. Unbelievable.”
“Went in to vodaphone shop this morning g to find out about a I phone and a watch that matches the assistant not very interested and after 10 minutes she walked away and started serving a other customer total rude left me sitting there not very helpful either”
