Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

Write Your review

Tell us how Vodafone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“disgusting customer service”

Helpful Report

Posted 8 years ago

“Rubbish company”

Helpful Report

Posted 8 years ago

“If you want the worst and disgusting company then Vodafone here it's..... such shame....”

Helpful Report

Posted 8 years ago

“Right, so as customer service is not willing to deal with my complain I'm going to make sure I post my rubbish experience everywhere on the social media: " I lost my phone and thankfully I have insurance on it, so I claimed it, my claim was successful, I ask the customer service representative to get it delivered on Friday 03/03/17 as that's when I'm at home, It gets delivered one day before. As I'm not home I have to go and collect it from the depot ( only 20 miles away) . I ride for 20 miles on my motorbike in the rain and cold of a Scottish winter to get the phone. I reach the depot and receive the parcel, but guess what? It's the WRONG PHONE!! I phone Vodafone and the line keeps ringing for 30 min, so I hanged up and I phoned again, someone asks me to confirm my surname and hangup straight away. I phone a third time, I get transferred 4 times to the wrong department. I finally manage to speak to a manager who advices me to go to the closer Vodafone store, they will be able to take the wrong one from me and hand me the correct one, I go to a vodafone store but they don't have it in stock, I go to another Vodafone store, a teenager attends me ( with his hand in his pocket ) I explain to him what happened and he - cutting me off and without letting me finish - says he can't help and I have to wait until Monday. I ask why, he says he doesn't have authority and only a manager can help me. There was no manager, and a manager won't be available until "maybe Saturday" . He even refuses to tell me when the manager will be in on Saturday and rudely coments " you know that managers here are busy right? I think he will be in a meeting in the morning and sometimes he's not around as well" I tell him that I will complain to his manager about his attitude he responds " please do" I told him to speak to the manager on the phone from the insurance team so he can hand me the device he says " they have no authority on us". I ask him to take the device from me he refuses and he gives no explanation to why. He tells me off the store even before the closing time. I give up and I return back home, when I phone Vodafone again I get through to the insurance department and I stay on hold for 20 min then I get transfered to the technical team?? Then to someone else, which non of them knew why I was calling or had even a clue, and I had to explain to every single one of them what happend to me . Finally I speak to a lady that does the following : Hold for 12 min , ask a question, hold again for 22 min, ask another question, hold for 17 min , hold again. Until it became 20:01 meanwhile on hold and a message just came saying " sorry this department is now closed" and the line cut off. I phoned one last time and after telling the story for 12 min I get told to phone back next day ( tomorrow) as this has to be dealt by the insurance department which is now closed . Vodafone, I just want to say something, you gave me the best level of frustation ever possible, and the worst customer service ever. I regret leaving three and I really want to leave you. I promise that I will NEVER EVER even think about coming back to you. But until my contract finishes I want what I'm paying for, I want my correct device and a decent service, So far you have caused me enough losses and frustration to not pay 3 or 4 month bills. And I'm taking this to the social media and to the financial ombudsman. Hassan Chouehne 07479854100”

Vodafone 1 star review on 2nd March 2017

Helpful Report

Posted 8 years ago

“4 calls 2.5 hours in total. Managers not calling back when promised (Egypt centre), Senior manager putting in service request for my money being reimbursed, request rejected despite giving me my bank details, no follow up (Cape town). Various operatives leaving me on hold for ages, cutting me off, unable to put me through to last person who promised refund/call back. Basically deliberate attempt to give you runaround so you give up. Refuse to register an official complaint over the phone, hidden convoluted procedure, so number almost certainly vastly underestimated. No accountability, no follow up, operatives allegedly not bonused on problem resolution but simply on there ability to soothe the customer to get a good score when the text comes through. You think a process is in motion - it isn't. Massive fine last year obviously wasn't enough. Vodaphone needs exposing. No option on menus to speak to a customer service agent. You have to select Option 2 "thinking of leaving' to get to retention team in S Africa or option 3 ('you want to upgrade to monthly (Egypt). Cynical sales and marketing with absolutely no accountability. Truly appauling customer service. The worst I have ever experienced. Worse than Talkmobile, BT, Npower - and that is saying something. AVOID at all costs.”

Helpful Report

Posted 8 years ago

“Vodafone made consistent errors with billing, I called them numerous times. Each time they said they would resolve then the problem carries on. They frequently promise to return calls but NEVER do. Customer service is a shambles. They have a million departments, you get passed around for ever.”

Helpful Report

Posted 8 years ago

“What went wrong? Should read what went right! Quoted for broadband/landline/phone package. Direct debit charges were wrong, Vodafone informed, charges still wrong. (too low) Phoned customer service and told the charges are still wrong and will in fact be HIGHER than originally quoted....so much for contracts. Some shop staff have undergone personality bypass, others don't want to be there. Broadband service is intermittent, best described as slow to abysmal with fantasy speeds of 75mb mentioned.”

Helpful Report

Posted 8 years ago

“Very bad customer service. Since I got this contract with Vodafone everything is just going bad and really don't want to pay this company anymore. I wonder how they still haven't gone bust!”

Helpful Report

Posted 8 years ago

“Take it from me - 20 year customer, they used to be OK, last few years customer service is like a bad groundhog day joke. They will pass you on to someone else / say they'll call back until you give up, having wasted hours meanwhile. Much better providers and tariffs on the market - DO YOURSELF A FAVOUR AND GO ELSEWHERE!!!”

Helpful Report

Posted 8 years ago

“Been with Vodafone for 16yrs but now they have gone really bad and I mean bad.. it's gone from trying to keep you with them to "I need the commission" I will not be going back to them. You only get the same deal as if you were a new customer. Never again!!!!!”

Helpful Report

Posted 8 years ago

“They are useless. I have different people in the company telling me different information about different things and no-one seems to know what's going on. I've been with Vodafone for about 8 years now and I've had problems almost constantly with their support anytime I've ever used it, and this includes in-store, on the phone and their Live Chat system (which is probably the worst of the lot). My dad and I are on the same account because when we set it up when I was 16, and they are refusing to separate the account unless we both go into a store together which is quite difficult as we now live in different cities. I'm 23, and they still won't talk to me once I was say my name and they realise I'm not the account owner, despite my Dad and I ringing them multiple times to explain we want it separated and despite me paying entirely for my phone. Considering the duel-account is a service Vodafone offer, I find it amazing that none of their staff have any understanding of how it works and as soon as they realise there are two phone numbers on the account act like the information they're reading on the screen may as well be in Chinese. Most recently, the guy I spoke to in-store was fairly helpful, but acted like he couldn't wait to get me out the store, telling me I had to ring up. And then the man I spoke to on the phone was one of the least helpful people I've ever spoken to, putting me on hold for 15 minutes just to come back and say there's nothing he can do (despite the man in the shop saying there is). In conclusion: avoid at all costs.”

Helpful Report

Posted 8 years ago

“Customer bad service dept is worse than bad. In October I thought my account had been hacked, complained about additional charges for extra long texts ( texts were 10 words and 5 word). Every month I have complained about extra charges. Charged for using emoji ??? I have never used these in my life! All excess charges were refunded but only because I am a low phone user and noticed them and questioned them. I suspect many customers do not notice a few additional charges each month. 191 service and chat line service useless. Constantly hanging up on me. Not phoning back as promised. I have elected to write to them and charge £25 for each letter. 10 letters so far, no meaningful response. Next step the small claims court. Frank”

Helpful Report

Posted 8 years ago

“such worst network ever,customer service such shit never again,they offer me 20GB data for 20£ its a year contract,after 1 year time its automatically change to £40/month no message or change of contract no e-mail nothing at all,so i switch to virgin which is 15£/month they offer 20 GB data,5000 minutes, unlimited messages,i spoke to the guy which is on customer service about this things he never respect as i was using Vodafone last 4 years,anyway enough with Vodafone again”

Helpful Report

Posted 8 years ago

“Got cut off several times by customer services, was told I was lying about the texts I received from Vodafone. Yet I have proof of my top up with my 'freebies'. Yet they said no messages were shown on there system, so much for being a technical company. Will never recommend or be with Vodafone.”

Helpful Report

Posted 8 years ago

“Signed up for a pay monthly sim. Unlimited texts and calls. 2 GB of data. The guys in the store told me it is one GB of data but they would change it to 2 . But 2 weeks later I get a message from vodafine saying that I only have 250 MB of my monthly 1 GB of data left. Contacted customer services etc. They basically are dismissing what I tell them and is written and signed on my order forms by the store reps. I'm over 100 miles from the store when not at work. I work 6am to 6 pm. Yet this is a Vodafone cock up. They don't care or put the effort in to rectify root cause of the problem. Will cancel and advise all to stay well clear of Vodafone. ..for life!!!!”

Helpful Report

Posted 8 years ago

“Shocking service for a Vodafone business user, you can complain over and over again but always you get someone in S.Africa or worse in Egypt and the English is so bad they cant even understand you. I would not touch them again even after nearly 15 years with them, since this lot got them it has really gone down hill.”

Helpful Report

Posted 8 years ago

“Everything from being over charged on many occasions to appalling customer service, terrible network coverage and no loyalty rewards at all. Don't tie yourself in with these guys as you may never be able to leave.”

Helpful Report

Posted 8 years ago

“-Overcharged me constantly. -They have worst customer services team. -Never had any service. Don't choose Vodafone as your network provider!!!!!!!!!!!!!!!”

Helpful Report

Posted 8 years ago

“service cutoff”

Helpful Report

Posted 8 years ago

“Overcharged me for UK Data. When I queried the charges and asked for a statement that provided evidence for these charges they said they couldn't for security reasons. The customer service support guy's validity for the charges was a repeated statement that 'I'm sorry the charges are valid' - yes but where is the evidence... Not only this, when he read out the charges for my account, the numbers didn't even match the numbers I could see on their website. If that doesn't show they made them up then I don't know what does. Will be leaving the company as soon as possible and spreading the word that Vodafone exploits people's trust in the charging system and outright robs you with no supporting evidence to explains their actions.”

Helpful Report

Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews