Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service, accused me of lying, questioned what I thought I would gain from calling up to make a complaint about some other service I received. I wouldn't recommend them to my worst enemy. They overcharged me after assuring me that some charges would not be taken and that they had been refunded, but then they took them anyway. They are just con artists hoping that people wont notice things like this and then they never fix it when people do notice and want their money back!”

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Posted 8 years ago

“If i could rate 0 i would!!!! CUSTOMER SERVICE IS OUTRAGOUS.”

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Posted 8 years ago

“How can these guys have a license to trade? The worse company I have ever dealt with”

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Posted 8 years ago

“Vodafone customer service is the worst I have ever come across! They dont listen, they are useless, dont do anything you ask, dont even try to solve the problem so you end up ringing up constantly to be told something different everytime! Set up a pin, in store...doesnt work. Changed my address with them, they changed the wrong thing! Ive been charged for my partners phone insurance for the last 2 years because their incapable of fixing the simplest o things. Absolutely appalling customer service, will be canceling contract with them once its up!”

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Posted 8 years ago

“No network coverage as they said on their TVADVERT. Completely wrong in their prom.”

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Posted 8 years ago

“1 star is being nice, the customer service is appalling. Do not take actions on promises, Sales mislead to get the sale. Complaints procedure non-existent and very obstructive. No callbacks, give false timescales, I could go on. Already won case with Ombudsman will go again, people need to stand up to this company!”

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Posted 8 years ago

“Super bad service! Dont go near this provider! Just bery good in collecting money but customer service is worst!! Please boycott this provider!”

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Posted 8 years ago

“Nice people who tried to help. However simply could fix my data not working and simply made it worse by then making it so I had no service telling me would be fixed in 24-48 hr period. This would be then 7th day without me having a phone and quite frankly i doubt they would fix my data in the end. To rub some salt in the wounds the 191 number provided did not work as if you out your number in it , it would hang up on you which is a very nice touch. The online chat people were equally useless as would not give me a number other than 191 to call despite telling them it didn't work. Due to me having 7 days without a home it has left me constricted to my house as cant reach out to anyone so have plenty of time to write bad reviews unfortunately. Just a shite company to be honest and will be changing my carrier.”

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Posted 8 years ago

“Worst customer service I have ever experienced. I don't know why I was expecting an agent on the phone to be honest and helpful, result - I ended up with a lock-in contract of 12 month which I never agreed to, couldn't cancel it afterwards without horrendous surcharges. Cancellation after the 12 months period has to be done a month upfront and can't be done previously - I will end up having this on my mind for another couple of month. Also, online performance is in my point of view very bad. Log-in process a pain and limited changes possible online.”

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Posted 8 years ago

“I've recently been overcharged £77 for allegedly going over my 30GB by 2GB. This is a fact that I'm certain did not happen as I only used the mobile wi-fi dongle for 2 weeks and didn't stream anything big, on top of this I kept an eye on the data being used. The customer complaints department are incompetent, offering me a £20 'goodwill' gesture. This is definitely not good enough as it's akin to being robbed £77 and being given back £20. I've asked for an email detailing my usage and they can't even send that out to me. TERRIBLE COVERAGE AND CUSTOMER SERVICE. AVOID AT ALL COSTS”

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Posted 8 years ago

“They stole my money, I went to the Ombudsman. Ombudsman found in my favour and gave Vodafone 28 days to pay up. Big mistake! The 28 days came and went and Vodafone did bugger all. Even though I am in contact with the Director Office they lie, prevaricate, be obtuse, and do NOT pay up what they owe even when told to by the Ombudsman. A £4.6 Million fine by Ofcom was obviously nowhere near enough, it needs to be more like £4.6 billion + all senior directors and the CEO sacked on the spot.”

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Posted 8 years ago

“yeh sala vodafone wala aisa bill bnata hai jaisa inka baap ka paisa ho salo tumhare maa ka bosda salo mujha jis din mil gya na bill wala salaa ko marunga bht bhenchodo salo bill kaisa bnat hai salaa phela atra tha 500 ka bill ab 1500 ka bill bna rahe hai tumhara bap dekar mar gya tha kya bhosdika o paisaa rtumhare maa ke chut bhen ke lode ka ho”

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Posted 8 years ago

“Vodafone are an absolutely shocking and rip off service. For the first 3 months i was very pleased with the service and being a vodafone pay as you go customer for nearly 10 years i decided to go for a contract. BIG MISTAKE. Over charged every single month after 3 months with no help from any of the many many staff i have spoken to and even being put through to the upgrade department as the staff were looking to stop my many many complaints towards the service. I have been pushed from pillar to post at every turn to which i thought there was no end to this dispicable service. Eventually got someone to review my account which was over a month ago and still havnt heard anything about it. Then seemed to have got a really nice lady who i thought helped me in many different ways. Nope didnt change a thing. My contract is £36 a month on which i have paid over £350 in the last 3 months, being told that some of the faults are from the vodafone system, having been through many different channels, being disconnect for lost payments and having problems with direct debits EVERY SINGLE MONTH FOR NEARLY A YEAR apparently due to faults on vodafone behalf, so i was continuely told and relayed to the many other staff i spoke to. Being charged premium rate for me to phone vodafone customer services because of all the problems caused is absolutely shocking and a disgrace that they can charge people such eratic prices for contracts they thought were secure is an absolute joke. No problems fixed, no promises met, no actual proper payment described has been taken and on top of that if i want to cancel my contract i've to pay £273. Vodafone should be shut down as there is no customer satisfaction as all. Cancelling my contract as soon as i have the money to do so due tobeing ripped off so close to christmas i cannot afford to get out of this horrendous contract till after the year.”

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Posted 8 years ago

“I feel like having a rant will help me right now.. Vodafone is the worst phone company anyone could ever go with and I would never recommend them to anyone for the last 4 months they've been taking money out of my account that shouldn't be taken out I've had to ring up every month and all they keep saying is they'll credit me £20 or £40 off my next bill none of which has actually happened then when I ring up to ask them how much it will be to cancel my contract they tried telling me it will cost £389.76 like are you fucking kidding me angry isn't even the word right now!!”

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Posted 8 years ago

“Vodafone still taking money out my account even after i cancelled my contract in 2015. Then when i went to my bank and cancelled the direct debit they sent me letters that i should pay my bills and my account was suspended when didnt even have a sim card.. when i called them and asked for reasons..i was told they system just genrated payments from my account even as a pay as you go number..They are a total scam. Aviod them”

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Posted 8 years ago

“Vodafone a scam”

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Posted 8 years ago

“It is only one star because there is no option to rate lower. After over 10 years with Vodafone the customer service has just got worse and worse. After talking to 5 people online and over the phone and each agreeing I was missold my contract I am no closer to getting the issue resolved. Each person I have spoken to has given conflicting information, I requested to speak to a supervisor and was refused on a number of occasions, requested the complaints procedure and was also not provided with that. I also asked what I can do to reduce the cost of my bill as I am planning on going elsewhere and simply paying this one off as the service is so bad, I was told there was nothing I could do but thenlooked online and saw there was extra data charge on there which should have been taken off in October but wasn't. It appears they will do all they can to get you in a contract, even lie, then once you are incontract uou are on your own.”

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Posted 8 years ago

“I have been with Vodafone for almost 4 years now, so I could call myself a loyal customer. During the black Friday week I have decided to upgrade my phone and also get my husband moved from another provider to Vodafone and get him a new contract with Vodafone too. DPD – delivery company for Vodafone couldn’t deliver our phone to us, because we were at work, so instead of dropping it off at their local Drop-off point, they have sent it back to Vodafone warehouse. After hours (yes, hours) on a phone with customer support team Vodafone failed to re-arrange delivery, let alone explain what the issues are or how they can help us. Moreover, I have been told 4 times that I would get a call back from their team and not once I’ve got one. During my last call I had to cancel both orders and asked to speak to customer service manager. I was refused to do so. When I asked to speak to customer complaints team – they hang up on me. To sum up, never deal with Vodafone, regardless how good the deal is. You most probably won’t get the phone delivered. If you do, though, and have a problem in future – don’t count on Customer service team helping you.”

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Posted 8 years ago

“Vodafone is incompetent and offer appalling customer service. Despite endless attempts to resolve an issue on my account, Vodafone simply ignored every letter and every call. The only time they will resolve any problems is if instructed by the communications ombudsman. And in fact, I was told that today by one of their advisers. My credit file remains 3 months out of date, they do not honor their obligation to update monthly. I was forced to pay the bills manually each month as they do not honor the direct debit guarantee either. Over 4 consecutive months they applied for two direct debits each month or took more than the agreed amount without any prior warning. I have had to involve the Ombudsman twice over the course of the two year contract to get a resolve. Please avoid at all costs.”

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Posted 8 years ago

“What a shower of Sh**. Been with them since 2009 took a new contract last November and recently had to tweak my mins to unlimited. They have reduced my data and didn't tell me so now incurred a huge charge for going over my data. Then last week sent my phone to be repaired as software issue. Was not damaged and got paperwork to show no damage I get a call to state the phone has a bend and now chargeable at a cost of £204. I refused to pay a they won't fix the software issues until I pay to repair the bend.”

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Posted 8 years ago

Vodafone is rated 1.2 based on 2,012 reviews