Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,013 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never enough staff in the shops, always plenty of customers! Trying to deal with them on the phone is virtually impossible. A member of staff in Gwent actually accused her colleague who I had previously spoken to in South Africa of being a liar! How professional is that? Was slightly more successful using online chat - they guy promised to phone me and he did straight away. However he then put me through to the business section....and they proceeded to cut me off in md conversation! If I ran my business like they run theirs, well, I wouldn't have a business left! Shocking!”

Helpful Report

Posted 10 years ago

“Vodafone is a corrupt company and they know exactly what they are doing. I will not bore you with the details of problems I have with them but when it comes to helping customers there is no one worse. You will get through to a call centre in Cairo, India or Cape Town 75% of the time. Their english is hard to understand and they are robots. Repeating the same lines pinned on the tops of all their computer screens. If they do understand you they will be no help. If you get through to the call centre in Ireland or the random helpful employee you will get little help and they are bound by the same restrictions. "A manager will contact you in the next 24 to 72 hours". I have never received a call back. To complain you can email but I have personally had mangers from my local vodafone store email and ring them and they feed them the same lines or completly ignore the email. On the phone I have had far more bad experience than good. Vodafones front is the staff in the stores are helpful and friendly and they will do all they can to help. If they cannot then get ready for a fight. Seriously (put on some fight music) I am sure many customers have had good experiences with vodafone and lucky them, but I would warn anyone thinking of joining them, think if anything goes wrong that can't be handled in store it's just not worth the risk. I write this still waiting for a refund of almost £2000 that has been escalated (which means flogged to another person) for 6 months now. I feel harsh writing this but everything is true, they are the worst company I have ever dealt with and anyone looking to enjoy there new phone etc. Stay clear of them. Join another network as I hope to soon and really have a look at how this company works. I would not wish my experience on other consumers. Which is why I have written a review for the first time. Vodafone a network you cannot depend on.”

Helpful Report

Posted 10 years ago

“vodafone customer service is the worst of any company ive dealt with. The staff have no clue on technical support and are rude. Making a complaint is a waste of time as complaints dept is also useless. So many online complaints about vodafone, one said why doesnt the ceo read these. The staff are unable to deal with the most basic questions, when you explain your grievences they close online chat instead of dealing with the complaint. On online chat i was told i would get a call back in 2 minutes, quarter of an hour later the phone rang and the advisor explained he was on another call. So they are dealing with one phone call, while typing to another customer, why? Vodafone is worth millions the staff are clearly not able to deal with 2 things at once. It really is awful service. Ive had no network coverage for days & nothing has been done. You cant even phone and speak to a human just a collection of recorded messages, so youre stuck with online chat & staff who couldnt care less. Time to leave vodafone.”

Helpful Report

Posted 10 years ago

“I was treated like rubbish I was told a service is a service even if it's rubbish .I've been with them 17 yes no more I'm out of it off to three”

Helpful Report

Posted 10 years ago

“I'm with Vodafone for a year now, I'm on 24 months contract and I really regret! Very poor customer service! My mobile phone was disconnected last Saturday without any previous notice, today it's Thursday and I'm still waiting for them to fix the problem, when they said only have to wait 24 hours!!! I'm very disappointed really :(”

Helpful Report

Posted 10 years ago

“Always very long queues at their branches with hardly enough staff to manage.This is especially true with the Canary wharf branch and Kilburn branch..very very poor service indeed and the staff have a I don't care attitude. If you are in a hurry Vodafone is the very wrong company to check up on for anything.”

Helpful Report

Posted 10 years ago

“Absolutely disgusting service. I cancelled a contract in January 14 and the last payment was taken in February 14. 9 months later I find they have made a default marker on my credit file for the sum of £101!! I first called about this on 21/11/14. I have spent approx 11 hours on the phone (including hold time) I have spoken to at least 10 advisors who have been rude, called me a liar, have told me contradicting informations, have told me to jump through all kinds of hoops to get this sorted. I have visited their store 3 times with bank statements to prove the payments were made, which they say werent, upon the advice of at least 2 advisors, only to be told weeks later that they needed to be scanned and emailed to them!! I was told I could not make a complaint because 'i was wrong and they were right, so theres no grounds to complain'! As of today I have received another letter stating they need extra bank statements to prove i did not claim and indemnity which i have already sent as part of the same pdf of statements they comfirm they have recieved!! This is week 7 and they have changed my credit file to 'settled' (how kind of them) but it is still showing i made late payments!!! PLEASE DO NOT EVER TAKE OUT A CONTRACT WITH THIS AWFUL DREADFUL COMPANY!! I have at least 3 friends who have had similar issues with them. This review is only a summary of the problems they have caused. Just absolutely shockingly dreadful service!!!”

Helpful Report

Posted 10 years ago

“The customer service from vodafone me and my wife have received has been nothing short of diabolical. My wife wanted to end her contract early so enquired with Vodafon CS how much this would cost (in the region of £400 ish) abd then proceeded to pay that whilst also giving her notice of cancellation. we then received a bill 2 months later asking for another £140.00 as they claimed they were never aware of a cancellation. They refused to pull the tape of the earlier conversation that my wife had and hung up on her saying that she had to pay it end of or else. I cancelled my contract at the end of september and now in december I get a letter threatening me with debt collectors if i didnt pay them the outstanding balance on MY account of £0.00.”

Helpful Report

Posted 10 years ago

“After receiving a bill for almost £200 at the end of my 24 month contract Vodafone done everything in their power to make this situation worse. I asked if they would accept a payment plan. Where every month I make a smaller payment until the balance is paid, this was deemed as unacceptable. The options I had are as follows: Option 1 - send Vodafone my handset that I got when I entered into my contract. (valued at £100 by their team) then pay the outstanding balance of £87 to cancel my contract. If I can not afford to pay the outstanding £87 in one go I will continue to be charged for services that I am not in receipt of. (adding £42.00 for every month I can't pay and with the added benefit of no phone.) Option 2 - Pay the full balance today and cancel the contract, upgrade to a new contract. Option 3 - Pay £104.00 today and the rest by the 21st of December. My contract with Vodafone ended on the 7th of November 2014. The billing issue is from October. Since then I have contacted the company, been passed around from pillar to post. Each department blaming the other for lack of communication. I am still no further forward with a resolution. The experience I have had with Vodafone leads me to believe that this situation will not be resolved and therefor leading to the services of the Ombudsman. I have been with Vodafone for almost a decade, every time I upgraded my phone I was told how loyal and valued I am as a customer. so...where is my loyalty from Vodafone when I really need it? My advice? Take your money and your loyalty to a company who understand the definition of the word loyalty.”

Helpful Report

Posted 10 years ago

“Bad service took money out of a bank account and would not pay it back when haddent gone on to a pay and go phone with no explanation to why”

Helpful Report

Posted 10 years ago

“Ordered a new phone on contract via the website, after completing the order informed phone was out of stock. (Still not listed as out of stock on the website) current phone would then not receive emails, was told by a lady from customer service somewhere on the other side of the world would have to pay extra as the new contract didn't support the old phone for email, despite costing more than the original contract. Still no sign of the phone I have ordered and website link is useless.”

Helpful Report

Posted 11 years ago

“typical Vodafone, signal rubbish, service rubbish and sure signal the never works, cannot wait until contract ends”

Helpful Report

Posted 11 years ago

“really poor service from Vodafone. 3 days late providing me an update on my iPhone delivery. Did I make a bad decision?”

Helpful Report

Posted 11 years ago

“Vodafone have the worst customer service ever!! Frustrated beyond belief”

Helpful Report

Posted 11 years ago

“Vodafone is the worst network, the customer service is dedicated to being the worst available”

Helpful Report

Posted 11 years ago

“worst customer service ever. 6th call this week and now their systems are down. As is my phone's 3G. Thanks Vodafone joke”

Helpful Report

Posted 11 years ago

“Just had one of the most appalling customer service experiences with Vodafone, very rude telephonist. Do they train them that way? disgusted!”

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Posted 11 years ago

“been on Voda since it was Hutch. Goodbye & good riddance Vodafone. Your network and customer service is rubbish in Bangalore.”

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Posted 11 years ago

“Vodafone has the most hostile staff and pathetic customer service vodafone annoying”

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Posted 11 years ago

“Very annoyed with customer service Vodafone”

Helpful Report

Posted 11 years ago

Vodafone is rated 1.2 based on 2,013 reviews