“I Clicked on the reward link for £90 gift card when booking £650+ through Booking.com for a secret escapes trip and i got an email to say my reward had been activated, and they wanted proof i hadnt cancelled the trip, proof of payment and to wait to claim until i had been on the trip. I looked for the voucher but was told i would have to wait 120 days to claim it, which was in Aug and they sent me an email to say my reward had been activated. When i emailed to say i couldnt claim it, and was told the same story as everyone else, they asked for confirmation of purchase etc etc and then I got a standard "sorry it didn't track, you're not eligible", maybe it was the cookies, or blocked trackers message. The purchase time, date and amount were clear on my screenshots and I used the link they emailed to me. Not sure how they get away with it, and they also take ages to respond. Basically, its pointless booking through this company as they never provide vouchers as promised, its all a con!!! Dont bother!! Copies of emails are attached, so how can a reward be activated and also i have a copy from my account that says its redeemed. I would like a manager to respond to me, as too many people have the same problem, so its your end. Look at all the trusptilot reviews!!!”
“THIS COMPANY IS A SCAM...DO NOT USE. THEY DONT FULLFILL THEIR PRONISE OF SENDING YOU PROMISED VOUCHERS. STEER CLEAR. LOOK AT ALL REVIEWS AMD EVERYONE RECEIVES SAME ANSWER, not accepting cookies, voucher not tracked, blockers in place”
“I completed a Booking.com purchase, expecting to receive the £70 voucher promised for orders over £300. I was charged over £300 by Booking.com (as proven with screenshots), but Vouchercloud only registered £295—due to a technicality I had no control over. As a result, I was completely disqualified from the voucher offer.
Despite providing proof, there was no willingness from Vouchercloud to offer any solution, even though they could have extended a lower-tier voucher (e.g., £30 for a lesser threshold). This feels completely unfair, especially when it's clear the transaction met the requirements.
Be wary of such inflexible technicalities”
“Scam company.. followed all steps needed from link and will not honour voucher. Worrying how many people they are obviously taking details from. Avoid!”
“AWFUL COMPANY THAT LIES!! THEY WILL NEVER HONOUR THE DEAL EVEN IF YOU COMPLETE ALL THE NECESSARY INFORMATION OR ORDERING PROCESS. CUSTOMER SERVICES IS A JOKE! NEVER EVER USE THESE COWBOYS!!!”
“AWFUL COMPANY THAT LIES!! THEY WILL NEVER HONOUR THE DEAL EVEN IF YOU COMPLETE ALL THE NECESSARY INFORMATION OR ORDERING PROCESS. CUSTOMER SERVICES IS A JOKE! NEVER EVER USE THESE COWBOYS!!!”
“This is a scam. They do not pay. When I emailed about the reward they said it takes 120 days and I will be paid. After 120 days I emailed and they said I was not qualified for the reward. Don't waste time. I think they just collect our personal details to sell.
First reply
Having investigated this further it looks like the purchase was less than 120 days ago.
A reward can take up to 120 days to process. This is because the agency has to approve the transaction. I apologise for the delay.
If after 120 days your reward hasn't processed, please contact me again and I can further investigate your case.
If you have any other questions or concerns, please let me know, I'd be happy to help.
After 120 days
Unfortunately, we have an insufficient spend decline reason on our system for you for Viator reward. This is because your purchase has not reached the minimum spend threshold of the reward offer.”
“This is a scam Company, they ignore emails completely and fail to issue the promised vouchers. Avoid at all costs! There are plenty of professional reputable Companies out there.”
“Told me that I can get Free delivery from Dunelm.
INCORRECT!
Then sent me an offer saying 10% off any order over £49 from Dunelm.
INCORRECT.
When I contacted Dunelm they told me that VOUCHERCLOUD and other companies make up offers that don't exist. They said that they get lots of customers calling about offers that are not True.
I contacted VOUCHERCLOUD who said I was wrong.
After 3 weeks they admitted they were wrong!!!! I have been asking to speak to a manager for 9 weeks now and Daria and Patrycja who said 7 weeks ago a manager would contact me, just ignore me.
These people and the company are ARROGANT LIARS. THE COMPANY ARE TOTALLY UNPROFFESSIONAL”
“I had a B&Q 25% off voucher from Vouchercloud . After a failed attempt at using at the store, B&Q told me to pursue with Vouchercloud. Trading emails this afternoon with Vouchercloud was akin to pulling teeth. It was like I was talking to someone from the HMRC I swear. Very dismissive and off from the start. On this basis, I’d definitely think twice on using them next time. Their customer service is so grim, if you have a problem, don’t expect them to resolve it 👎”
“i purchased home insurance from more than through a link on vouchercloud,it was finishing on the day i bought it(7/10/21) it was for a £50 voucher,it said after i had purchased my insurance it would give me an link to choose which one i wanted,nothing appeared . i sent an email to vouchercloud and on i reply i was told there was a similar offer on this email then they changed their mind and said there was nothing against this email address i think this must be a scam as im 100 percent sure i went on the link to get voucher. im worried that my insurance has not been bought even so guys AVOID
0”
“Wouldn’t leave any stars to be honest. This company is a scam and lure you in to use them through vouchers that they then tell you ur not eligible for even though telling you for months you were and even know you are yourself. They took advantage of me as I wasn’t able to find the voucher Cloud email but they could find me on their system and told me
It was in progress.
First I had to wait 120 days
Then 150
Then 180 only to be told they give them at their discretion. Avoid they are not true to their wors”
“Despite the reassurances here I have still not received the vouchers promised me. Sorry but this is appalling. I am tired of being told this has been sorted What a lot of hassle Will never use vouchercloud again”
“I find this website really useful and I am always looking for discounts or free delivery before placing an order. Occasionally the vouchers do not work or have expired but it's always worth a try!”
