“I have ordered several items the last few weeks. Unfortunately last time I received a wrong item. I contacted Charlotte and explained what happened. Without any struggle she then made sure I got the right T-shirt. Thank you!
Customer service 9/10 (always room for improvement)
Email contact 9/10
Response time 9/10
Will I order more items at vqfit 10/10!!”
“Chloe the advisor helped me with a faulty item with giving me either a refund option or sending out a new item very quickly and professionally.
Thankyou”
“This company was excellent when it came to helping me when one of my orders was misdirected in the post. My thanks especially to Charlotte who kept me fully informed with up to date information on the whereabouts of the order. Once I was able to confirm the item had not been delivered to my address, Charlotte arranged for a new delivery to be dispatched immediately once she had proof of me not having received my order.
Its obvious the company and their customer services department value their customers, I will continue to do business with Vanquish Fitness in the future
James - Cumbernauld Glasgow”
“Great customer service! Chelsea was able to help me with resolve a mistake I made with shipping. I’ve purchased several things from Vanquish and will continue to do so!”
“I purchased an item at the Arnold this year and after a month it started to come apart on the seam. I contacted customer service at VQ and Chris responded to be within a few hours. He asked for pictures to see the item and he was so upset that happened and was willing to send a new item of the same or a gift card for the value. He really went above and beyond to satisfy my needs and had a new item shipped out to me the next day. Thank you so much Chris for standing behind your company merchandise. I will be ordering more from you since I do love your clothing line.”
“So I have bought VQ before and loved their product. This time around I missed up on my order and Chelsea was more than helpful. She went above and beyond and I am so excited to get my products. Keep up the great work!”
“Ordered from Vanquish and they were very professional with my situation. My order also came a day earlier than expected which was a bonus. I'd also like to give special credit to Charlotte who was very prompt in responding to my emails. 10/10 will order from them again.”
“I bought a few tops and one was damaged I emailed straight away and within 5 minutes the problem was solved ...I recieved to options a gift card or an identical top to be posted straight away great service thanks”
“Amazing customer service Charlotte and Chelsea were very professional they made it stress free they got back to me within the hour to answer any questions or concerns I had with my purchase I will continue to business with vanquish thanks again guys!”
“I ordered the wrong item and before it was shipped I reached out to change the order and Chloe made it super simple for me and changed the order to what I needed, very quick and efficient”
“Ordered a product on may, But i've yet recieved it due to shipping issues. Charlotte was quitte responsive in managing the issue and she´ve reshipped the item on a DHL, waiting to see... But the costumer service is quite good I must say”
“Vanquish fitness is one of my favorite workout attire brands! They fit amazing and I enjoy to style! On top of it their customer service is responsive and accommodating! Very please with geh brand! Definitely recommended!!”
“I had an issue with my order one of the very few that has issues! They’ve been so helpful with sorting it all out! No hesitation at all very good service”
