“Be very careful with returns at Vanquish Fitness.
I returned my order and I have both the proof of return and the tracking number, but I still haven’t received my refund. I’ve contacted them several times by email and I keep getting the same response: “a member of our team will get in touch with you.” But nobody ever does.
In the end, you are left without your money and without the clothes you already returned. Very disappointing customer service.”
“Zeer slecht, PAS OP!
2 bestellingen geplaatst, kleren zijn niet meer wat het geweest is. Bestellingen retour gestuurd, wat je ZELF moet betalen (hou hier rekening mee, a €28 euro) en ze laten je niets weten, zelfs als je ze vraagt, geven ze aan dat ze niets hebben ontvangen. Ik kwam zelf met bewijs en toen opeens kon het wel? Maar nu krijg ik steeds dezelfde mail, of ik alle info wil opsturen, terwijl dit allang gedaan is.
Bestel hier nooit meer, ik was een vaste klant maar die zijn ze kwijt.”
“Great quality clothes, poor quality returns process. Don't mind paying the returns postage – that's standard, but I do object to being charged a 'processing fee'. The returns process is long-winded, having to raise a return which Vanquish then 'considers' before approving. Took nearly a week to get a confirmation email saying I could return my items. Shall not be purchasing from them again.”
“Beware of the 4” shorts that are really 5.5” shorts. Shirts run small. And if you’re in the US, beware that you pay for return shipment and refunds exclude tax. Ridiculous.”
“One of worst place to buy your clothing after we placed order and some items were not looking same as they advertise it so we tried to return them but there is no option for return you have to first contact them help email to get link for return and they mention it should be in original boxes we don’t have original box otherwise they won’t accept return it’s absolutely and fraud and scam business I will never buy sth from them”
“Item ordered came up ridiculously small and the quality wasn't good. The returns process took a long time and the company is very unfair, charging £6 for return postage, this was way more than the actual cost of postage and stuck me as a scam. I ended up arranging my own postage for the return which was considerably cheaper but this took more time and effort. I'm future I'll shop elsewhere.”
“I used to love Vanquish Sport Clothing because they had amazing quality, great fits, and stylish designs. However, lately, the quality has gone downhill. The fabric now feels cheap, and after just one wash, my clothes are covered in those annoying little fabric balls (pilling). It’s frustrating, especially for the price they charge.
On top of that, there’s been no update in designs or variety. It feels like they’ve stopped caring about innovation or keeping their customers excited about new releases. It’s disappointing to see how far they’ve fallen from the high standards they once had. I used to be a loyal customer, but at this point, I’m not sure I can trust their products anymore.
I hope they take this feedback seriously and bring back the quality and creativity they were known for.”
“Vanquish Fitness: A Cautionary Tale
The epitome of poor quality meets abysmal customer service. Their t-shirt and shorts are remarkably substandard, with construction quality that would embarrass budget retailers. The company’s approach to customer service is nothing short of contemptuous – ignoring emails until PayPal intervention forced their hand. Their “hassle-free returns” policy is laughable, requiring customers to pay exorbitant shipping fees back to the UK.
This experience ranks among the worst in online retail, with Vanquish demonstrating a masterclass in how not to run a business. Save yourself the inevitable disappointment and frustration – avoid at all costs.
Rating: 0/5 - Absolutely abysmal”
“I send back two Hoodied without tracking number. Vanquish says they never received them. So i paid nearly 100€ for nothing.
I was a regular costumer and paid a lot of money for the clothes. After that i would find a compromisse for example half of the refund or a discount whatever. But they did nothing. So never order something from another country.”
“I ordered tracksuits from this company based on their appealing website. However, upon receiving them, I was deeply disappointed by the poor quality and ill fit, which were far from what was advertised online. I promptly returned the items via tracked delivery and filled out the returns form on their website. Despite confirmation of the items being received by them the next day, they have since ignored all of my emails. Now, nearly three weeks later, I am left with no choice but to pursue legal action to obtain our refund. I strongly caution potential customers to steer clear of this company at all costs.”
“I buy workout clothes quite often and don't shy away from relatively "premium" brands. But one thing that is consistent with these brands is a hassle free exchange policy. It's common for me to try a brand for the first time and exchange my first purchase until I find the right fit with the brand.
I purchased 2 shirts as a trial. Both did not fit me well (one was a tighter fit (performance model) and the other was a loose fit (oversized model)).
I should have read their return policy because it's now going to cost be $40 USD to return these 2 shirts that cost me $60. I decided to return and not exchange at all. Not worth the gamble to potentially exchange again.
What a shame.”
“If i could give this company 0 stars i would.
I ordered an item from their website back on 12/27 of 2023. It is no 2/20/2024 and ive still not received the item.
I contacted them a month ago about the lost item & they did an investigation and said they would ship another item and send me a tracking number. Two weeks later i followed up because they never sent a tracking number & they told me they had to complete another investigation.
I told them that i filled out the word document for a lost package and an investigation was done already and that they were supposed to ship the item again two weeks prior.
The employee offered a gift card and just to reorder the item. I told the employee in email “ I will accept the gift card only if this item can be express delivered for free. If you cannot make that accommodation i will take the refund back on my original payment card”
The employee replied “ the gift card will include the delivery fee”
I accepted the gift card & find out, it still doesn’t include the delivery fee, no i have not gotten a response from their customer service team.
This is the last time i ever order from Vanquish. The worst experience ive ever had from an activewear brand”
“SCAMMERS: These companies are so quick to take your money but when it comes to returning it that is another story. Customer service needs some serious work. It has been a month since I returned an item and I have still not received a refund. I have tried to reach out via email, no response. I am seeing stories being posted on there Instagram account so there is some sign of life, sent them a DM which no one responded to. I am now in the process of reporting them to trading standards.”
“Absolute WORST company I've ever dealt with! My order was never delivered and after 4 months of me following up via email and only getting back automated responses I had to refund my order. This company could have at the very least typed a personalized response and even pretended to care about their customer but instead they just kept saying it will be shipped in 48-72 hours for 4 months. My wife and I were loyal customers but we definitely will never buy from Vanquish again.”
“It's been a month since I made the purchase and it still hasn't arrived, I contacted them and they don't solve anything. I had to file a claim with PayPal. I'm glad I made the purchase through PayPal, otherwise I would probably run out of products and money”
“Worst retail experience ever ......
Possibly the worst retail experience I've had. Placed an order In November waited a few weeks and nothing arrived. Contacted customer service and they told me that they'd launch an investigation as when I placed the tracking details in it keep saying in transit. They said it would be a few days. I contacted them two weeks later to in January to chase up this up again, they said the item had been lost and they would reship. I contacted them on January 21 to ask for the new tracking order and details as it had been some weeks since they said they'd reshipped, they sent me the old tracking order details for the item that had been lost. The general incompetence at Vanquished is astounding. So three months to deliver a few items and incompetent customer service. Save your money and go elsewhere ......”
