“One of the worst companies I’ve ever felt with. Not just worst clothing company I mean worst company. They are completely unprofessional, completely incompetent to simply receive an order and get it shipped to you. They mess up the labels all the time, it’s gets sent back then they are randomly out of stock of the same item they just messed up the shipping on ,which all they had to do was correct the labels. To try and rectify the situation with their customer service is absolutely painstakingly useless! Automated responses constantly and can’t get through to anyone with any kind of sense. My experience with them is still on going after 4 months and still have not received my order. This company is a nightmare to deal with, the ones who have been successful with them that’s awesome but if there are any hiccups along the way you’re in for a ride and an extremely costly one with no accountability or responsibility on their part at all!! So just assume you’re gonna loose out if there comes a problem. Good luck to anyone who proceeds with them but buyer beware it could cost you some stress and frustration and some dollars along the way.”
“If this company was based solely on their products this rating would be much better as the apparel is great but the service has been less than satisfactory on going emails after months of dealing with them after they sent the wrong product and having to pay huge return fees. I still don't have my items that were ordered in March ... it is now June. This has been a frustrating process. I look forward to the day I receive the quality product they provide”
“My order still isn’t here yet and it’s been over 2 weeks since I ordered. All I got was a £10 gift card. What is that even going to get my from your site? Absolute joke. Won’t be ordering again after this one.”
“Customer er service is a joke.
Get a sewather with white stripes on it on the back (not good)
They say we send a new one.
I sending mails at 13 april and nothing new. The mails that the customer service send is always the same.
Don. 't buy anything here”
“I ordered my son over $100 worth of fitness clothes from Vanquish on April 19th and we found out the order was lost during delivery between Spain and Tennessee. Vanquish has yet to respond to me about a refund or an attempt to ship out the order again as it wasn’t our fault that it was lost. Can anyone give a phone number to call them and speak to them? They’ve stopped responding via email and it’s become very frustrating. My order #507182”
“Never received my order since January 13th. After a lot of e-mail contact, today they finally sent the order. I checken the ordernumber but this is the wrong order! I have sent an e-mail one more time but they do not respond anymore. I have ordered here more times but this was definately the last time! Very bad service!”
“Overall, this has been a very costly, and overall bad retail experience. I was fine with the initial shipping charges, but got hit with an additional CAD$26 of customs charges when the item hit Canada. Add to this, the fact that the item fit poorly (despite being the recommended size by their on-site fit predictor, the pants were way too loose - don't believe the images on how snug these fit on the calves). thus I had to return them, hitting me with an additional 20 pound return delivery charge. Ultimately, I paid more for shipping and customs than the cost of the now returned item. This has been a total waste of my time and money. I do not recommend buying from this brand if you are outside the UK.”
“I have been waiting for my order for more than 1 month. On their page it says it should take a few working days (I'm in Europe). Worst customer support I've seen. I made multiple requests to them to look into this issue and check with the delivery company but the only response I get from them is some standard template text saying they are taking care of it in x days, but in fact nothing is happening. I've requested them to refund my money but they stopped replying after that. It's my first order from them, but also the last for sure.”
“This company literally stole my money
This company literally stole my money . I bought a pairs of joggers back in December and I return them by certify post and I know they got the package back three weeks ago. I contact them twice nobody have contact me back . I gonna write a full review in google with pictures and everything I have !”
“They do not return the money
Good quality clothing, but customer service is terrible, there is no exact description of oversize clothing. the customer has to pay for the return of the Clothing himself and, in addition, they do not return the money :(
Claim submitted to the bank”
“Terrible customer service. I have been waiting for over 2 months for my package now. They stay posting on their instagrams but ignore their customers trying to reach out to them.”
“Ordered 4 items, only received 3 and was missing a $65 pair of shorts that I have contacted someone at Vanquish 3 different times just to tell them hats going on and they tell me they are so sorry to hear I didn’t receive my order correctly. I sent them pictures of the package and contents of the package just to be ignored 3 times like they aren’t worried about fixing this issue. It’s been one problem after another with these people. Sub par clothing that is extremely over priced, with poor customer service. I guess I’m just going to take a loss on these shorts and go back to gymshark.”
“I ordered on the Friday and requested a 1-2 day delivery. 5 days after order o get in contact and I am told it will be delivered within 24-48 hours of then so 6 or 7 days late, I was annoyed but moved on. A day later I receive an email saying a top I ordered was no longer in stock and could I find an item of the same value or they could give me a gift card to the value. I went to look only to discover all the tops of the same colour has mysteriously gone up by two pound. Clearly they where shipping to order and didn’t have the stock to meet orders. So I kicked up a fuss and they covered the difference only now this had further delayed my order so now I am sat here 10 days after placing my order with no order still. Only to have them bribe me for a review with a £10 gift card. Hideous service awful help wouldn’t recommend”
