Vanquish Fitness Reviews

4.8 Rating 2,996 Reviews
96 %
of reviewers recommend Vanquish Fitness
4.8
Based on 2,996 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 5 star review on 26th March 2024
Rachael
Vanquish Fitness 5 star review on 16th December 2022
K
Vanquish Fitness 5 star review on 3rd July 2022
ROY
Vanquish Fitness 5 star review on 12th May 2022
Waldson Oliveira
36
Anonymous
Anonymous  // 01/01/2019
Received 2 smal asian size Tshirts so requestws return. Send it back paid postage and didnt get no any exchange ir money back. Just lost my money..
Vanquish Fitness 1 star review on 20th November 2021
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Posted 2 years ago
Purchased an order, was “delivered”, item never arrived at my doorstep. I have nothing to show for it. A dialogue was started revolving around a refund or a reshipment. Nothing happened after that or was done regarding a reshipment or refund. I’m literally out of money with no order in my hands. This company steals from you. Beware.
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Posted 2 years ago
My name is Alex Valenzuela. Bought multiple times from them. They had an issue with my order because they were out of stock on a item I ordered. They send me an email asking me to pick something else. I emailed them back and they took a week to reply. They say 24-48 hours reply time and they didn’t even credit me the difference since I picked something Less expensive. Customer service is horrible.
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Posted 2 years ago
First package was shipped empty... Took a while to hear back. They offered to resend the package, by the time they were ready to send it the product I had ordered was out of stock. Took a while to hear back again. Package has supposedly been shipped, except with 2/3 products I purchased. Have not heard back from “Charlotte”. Something is not right about this company… everyone’s orders were incorrect? Coincidence? Hmmmm… They offered me a $10 off if I posted a nice review.
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Posted 2 years ago
DO NOT USE!!! Vanquish completely failed to deliver my package and have dismissed a further 3 emails from myself stating that I have not received anything. IT’S BEEN 4 WEEKS! The only email they responded to gave a fake apology, claimed to reship the items and offered a free £10 gift card if I completed three separate reviews which they have also failed to follow up on which is a very clever way to bribe reviews out of their customers. The fact that such an established company can think it’s okay to treat paying customers in such a way is disgusting. They don’t even have an office contact number so I have to rely on their incompetent customer service email.
Vanquish Fitness 1 star review on 6th July 2021
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Posted 2 years ago
Very poor service experience. 1. Three of the items I received were faulty. I emailed customer support per the instructions on the website including photos of the faults. I was initially told that I would be required to pay shipping to return the items and receive a replacement which I consider to be unacceptable. 2. When I complained and provided my view that the store should be responsible for shipping costs given the items were faulty. 3. My complaint was escalated to Charlotte from customer service. She offered the resolution of a gift card for replacement value including postage which I accepted. 4. The gift voucher value was significantly less than the amount paid for the items. Despite sending 2 emails politely requesting an explanation as to how the refund amount was calculated, it has been over two weeks with no response. 5. I don’t recommend this store.
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Posted 2 years ago
I purchased 4 times with the company, only the first order came ok. The second time came the wrong size (I just keep it). The third time I ordered a hoodie and a trousers and I receive two trousers. I still didn’t receive the hoodie(waiting for almost a year). The fourth order (the biggest one), wich had a birthday gift for a friend came missing a trousers and a hoodie. And I followed all the procedures asked for the company, I get only emails back saying sorry but until now, after 2 months, I still didn’t get it. So, if you want to increase your level of stress and anxiety I highly recommend a purchase with that company. Eliabe Nogueira da Silva.
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Posted 2 years ago
Made an order from abroad. Ended up with taxes equal to 60% of the order. No information on their page that this would happend.
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Posted 2 years ago
One of the worst companies I’ve ever felt with. Not just worst clothing company I mean worst company. They are completely unprofessional, completely incompetent to simply receive an order and get it shipped to you. They mess up the labels all the time, it’s gets sent back then they are randomly out of stock of the same item they just messed up the shipping on ,which all they had to do was correct the labels. To try and rectify the situation with their customer service is absolutely painstakingly useless! Automated responses constantly and can’t get through to anyone with any kind of sense. My experience with them is still on going after 4 months and still have not received my order. This company is a nightmare to deal with, the ones who have been successful with them that’s awesome but if there are any hiccups along the way you’re in for a ride and an extremely costly one with no accountability or responsibility on their part at all!! So just assume you’re gonna loose out if there comes a problem. Good luck to anyone who proceeds with them but buyer beware it could cost you some stress and frustration and some dollars along the way.
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Posted 2 years ago
I am not impressed as I returned three pair of shorts all to be exchanged and ONLY one was sent back!! £75 for one pair of shorts!!!
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Posted 2 years ago
I bought three times and the last two I had products missing that spend months waiting for and I still don’t receive.
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Posted 2 years ago
If this company was based solely on their products this rating would be much better as the apparel is great but the service has been less than satisfactory on going emails after months of dealing with them after they sent the wrong product and having to pay huge return fees. I still don't have my items that were ordered in March ... it is now June. This has been a frustrating process. I look forward to the day I receive the quality product they provide
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Posted 2 years ago
PROPER JOKE OF COMPANY AND PRODUCTS! Service is terrible! DONT BUY!!!!
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Posted 2 years ago
My order still isn’t here yet and it’s been over 2 weeks since I ordered. All I got was a £10 gift card. What is that even going to get my from your site? Absolute joke. Won’t be ordering again after this one.
Vanquish Fitness 1 star review on 4th June 2021 Vanquish Fitness 1 star review on 4th June 2021
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Posted 2 years ago
Customer er service is a joke. Get a sewather with white stripes on it on the back (not good) They say we send a new one. I sending mails at 13 april and nothing new. The mails that the customer service send is always the same. Don. 't buy anything here
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Posted 2 years ago
I ordered my son over $100 worth of fitness clothes from Vanquish on April 19th and we found out the order was lost during delivery between Spain and Tennessee. Vanquish has yet to respond to me about a refund or an attempt to ship out the order again as it wasn’t our fault that it was lost. Can anyone give a phone number to call them and speak to them? They’ve stopped responding via email and it’s become very frustrating. My order #507182
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Posted 2 years ago
Trying to return the items was the worst experience. I will never order from a company outside of the United States.
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Posted 2 years ago
Never received my order since January 13th. After a lot of e-mail contact, today they finally sent the order. I checken the ordernumber but this is the wrong order! I have sent an e-mail one more time but they do not respond anymore. I have ordered here more times but this was definately the last time! Very bad service!
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Posted 3 years ago
Overall, this has been a very costly, and overall bad retail experience. I was fine with the initial shipping charges, but got hit with an additional CAD$26 of customs charges when the item hit Canada. Add to this, the fact that the item fit poorly (despite being the recommended size by their on-site fit predictor, the pants were way too loose - don't believe the images on how snug these fit on the calves). thus I had to return them, hitting me with an additional 20 pound return delivery charge. Ultimately, I paid more for shipping and customs than the cost of the now returned item. This has been a total waste of my time and money. I do not recommend buying from this brand if you are outside the UK.
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Posted 3 years ago
The print on the tank top rubbed off after 1 wash, very disappointed with the quality
Vanquish Fitness 1 star review on 25th February 2021
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Posted 3 years ago
Vanquish Fitness is rated 4.8 based on 2,996 reviews