“Well I ordered, but I didn’t receive my items instead I received someone’s order. Several times I emailed service in dec and I was assured that my order would be re shipped. and still to this day no order received or email confirmation was sent.”
“One star is for good quality product,bad rating for all hidden costs related to shipping.
If you are ordering from North America,be aware of the custom duties that's charged to the customer.
The delivery costs and custom duties will end up being equal to price of the clothing bought.”
“I won't even give a star but it doesn't allow me to give a response without a star.
I ordered 18 Nov and my order still hasn't arrived. My order is lost and I was promised that the order would be shipped. When I queried again, they informed me that there were items missing from the order hence the delay. No one informed me
I followed up again for an expected ETA for dispatch and again I was told that it would be dispatched but no shipping details sent
I have sent over 20 emails to try and resolve my order and now after my last 3 emails, no one is responding. I spent alot of money on the Black Friday Sale for terrible service.
I hate leaving bad reviews but with no response what recourse do I have? There is no contact numbers and what seems like automated responses”
“Seriously Recommend Not Purchasing. Here's Why.
Seriously recommend not purchasing, I'll tell you why. I'll add a star for Chelsea.
So many errors from Vanquish. I've ordered lots of VQ clothing over the years but this experience was by far the biggest retail nightmare I've had.
1: Nov 24 Ordered. Automatic address finder produced wrong post code. Typing manual address seems to be overridden by the automatic address finder.
2: Chelsea from customer services seems lovely BUT the responses to emails are semi-automated. Appears that they see keywords in emails instead of reading the problem in full and replying with correct resolutions.
3: I gave the correct address, VQ Customer services confirmed re-delivery. Sound?
4: Day before delivery, I get refund issued and delivery is cancelled. Checked the FedEx tracker and the correct address was not even in the order.
5: Contacted VQ "Sorry here's 10% off next order".”
“Worst online shopping experience
EVER
Placed an order 25 days ago
Still waiting
The customer service doesn’t even know where my order is
Their responses are as if Im talking with a robot
Nothing to do with the actual problem”
“I would have given you less but unfortunately this is the less i could give you, order hant been dispatched for more than one week from buying, contacted the customer service which told me that the order was dispatched therefore it cannot be canceled while the shipping link they sent shows that the goods havnt even left their warehouse thn suddenly they partially refund the order, is this the new way to rip off ur customers ?
Congratulations this is the worst experience i have ever had 👏👏👏👏”
“After ordering joggers and hoodie to be sent back as joggers didn't match hoodie and was explained on the returns note, I got sent the same again not even acknowledged the photos I had sent over.
Disappointed with the service from Chris
20/04/22
STILL NO REPLY TO ME EMAIL SINCE 15/04/22
Poor poor service”
“I ordered 4 items for my son, but then realized that I had ordered the wrong sizes. I looked for a phone number to call and cancel the order, but could not locate one. The website directs you to use the "contact us" option on their website. I did so, within 10 minutes of placing the order. To ensure I received the Black Friday pricing, I had placed a second order with the correct sizes. By the time they responded (NOT timely) they said it was too late to cancel the first order (which I had asked them to do), so they went ahead and arbitrarily canceled the correct order (which I did not ask them to do). Then I tried to return the incorrect order. They make their customers pay for returns, so it cost me $57 on a $115 order, since I'm in the U.S. and they're in the U.K. Bad experience all around, no effort at customer service to make it right. I would NOT recommend.”
“Purchased an order, was “delivered”, item never arrived at my doorstep. I have nothing to show for it. A dialogue was started revolving around a refund or a reshipment. Nothing happened after that or was done regarding a reshipment or refund. I’m literally out of money with no order in my hands. This company steals from you. Beware.”
“My name is Alex Valenzuela.
Bought multiple times from them.
They had an issue with my order because they were out of stock on a item I ordered. They send me an email asking me to pick something else. I emailed them back and they took a week to reply. They say 24-48 hours reply time and they didn’t even credit me the difference since I picked something Less expensive. Customer service is horrible.”
“First package was shipped empty... Took a while to hear back. They offered to resend the package, by the time they were ready to send it the product I had ordered was out of stock. Took a while to hear back again. Package has supposedly been shipped, except with 2/3 products I purchased. Have not heard back from “Charlotte”. Something is not right about this company… everyone’s orders were incorrect? Coincidence? Hmmmm…
They offered me a $10 off if I posted a nice review.”
“DO NOT USE!!! Vanquish completely failed to deliver my package and have dismissed a further 3 emails from myself stating that I have not received anything. IT’S BEEN 4 WEEKS! The only email they responded to gave a fake apology, claimed to reship the items and offered a free £10 gift card if I completed three separate reviews which they have also failed to follow up on which is a very clever way to bribe reviews out of their customers. The fact that such an established company can think it’s okay to treat paying customers in such a way is disgusting. They don’t even have an office contact number so I have to rely on their incompetent customer service email.”
“Very poor service experience.
1. Three of the items I received were faulty. I emailed customer support per the instructions on the website including photos of the faults. I was initially told that I would be required to pay shipping to return the items and receive a replacement which I consider to be unacceptable.
2. When I complained and provided my view that the store should be responsible for shipping costs given the items were faulty.
3. My complaint was escalated to Charlotte from customer service. She offered the resolution of a gift card for replacement value including postage which I accepted.
4. The gift voucher value was significantly less than the amount paid for the items. Despite sending 2 emails politely requesting an explanation as to how the refund amount was calculated, it has been over two weeks with no response.
5. I don’t recommend this store.”
“I purchased 4 times with the company, only the first order came ok. The second time came the wrong size (I just keep it). The third time I ordered a hoodie and a trousers and I receive two trousers. I still didn’t receive the hoodie(waiting for almost a year).
The fourth order (the biggest one), wich had a birthday gift for a friend came missing a trousers and a hoodie. And I followed all the procedures asked for the company, I get only emails back saying sorry but until now, after 2 months, I still didn’t get it.
So, if you want to increase your level of stress and anxiety I highly recommend a purchase with that company.
Eliabe Nogueira da Silva.”
