Vanquish Fitness Reviews

4.8 Rating 2,989 Reviews
96 %
of reviewers recommend Vanquish Fitness
4.8
Based on 2,989 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 3 star review on 29th April 2024
Lindsey
Vanquish Fitness 5 star review on 26th March 2024
Rachael
Vanquish Fitness 5 star review on 16th December 2022
K
Vanquish Fitness 5 star review on 3rd July 2022
ROY
Vanquish Fitness 5 star review on 12th May 2022
Waldson Oliveira
36
Anonymous
Anonymous  // 01/01/2019
I like Vanquish’s clothing esthetic. I have gotten quite a few items to check out what they have to offer. However, after getting three pairs of the seamless leggings I have found an issue. Two of them in a month period of time started coming apart at the seams in the crotch area. I was able to get a replacement pair for the first one’s and have received those. Time will only tell if they come apart. The second pair I opted to get a gift card to replace with something else from the website be a they do not offer an actual refund. Melissa was super helpful and assisted me in getting those things done. Another thing I am pretty frustrated about is I bought a jacket which was cute but a little too oversized, I would say the size guide is a bit off. I asked to have an exchange, not a refund, and they do not offer that. It’s 2024 and they want me to pay for shipping and to print a label to send the item back. Honestly it was too much of a pain so I just wear the jacket on my lazy days even though it does look a little ridiculous. Overall the customer service for this brand is pretty helpful but I’m giving it three stars because of the quality control issues and the lack of options for customer service. It’s not the customer service representatives fault that the brand is behind the times.
Vanquish Fitness 3 star review on 29th April 2024 Vanquish Fitness 3 star review on 29th April 2024 Vanquish Fitness 3 star review on 29th April 2024
Helpful Report
Posted 3 days ago
Order #945050 . NO ANSWER FROM VQ, PLEASE RESPOND Order #945050 . VAESSEN FROM BELGIUM. I ORDERED 8 ITEMS AND ONE OF THEM WAS FAULT. I SENT AN EMAIL PROVIDING PICTURES AND I GOT A RESPONSE FROM A LADY CALLED CHELSEA. SHE PROMISED ME TO RE-SHIP THE ITEM WHAT WAS WRONG AGAIN TO ME .SHE TOLD ME IWOULD GET AN EMAIL WHITH TRACKING NUMBER WITHIN 48 HOURS, NOW WE ARE 5 DAYS LATER AND DESPITE EMAILING THEM AGAIN I DID NOT HEAR ANYTHING SO FAR . THEREFOR NOW 3 STARS. THIS MAY CHANGE DEPENDING ON THEIR REACTION .
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Posted 7 months ago
The item did not arrive, but only the money was drawn Subsequent response is good
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Posted 2 years ago
It is a petty when you live in a foreign country as my case I had to pay 17€ for only one item in order to exchange it for a smaller size 😞 on the other hand the quality of the clothes, customer service and experience has been perfect as usual
Helpful Report
Posted 2 years ago
Needed to make an exchange.3/5 stars because i was not happy about paying £11 to post my items back that isnt going to be refunded. Thanks to Chris who was helpful detailing my exchange and emailed me promptly to confirm they had received my return and how it will be dealt with.
Helpful Report
Posted 2 years ago
A rollercoaster. I am a PT. I will start with the positive customer service : responsive, polite, capable and genuily eager to improve their service and bring customer satisfaction. The clothes feel good to wear for casual or exercise purposes, colors are varied. Now beware your sizing choice though as the charts are vague and there discrepancies on the website same model showing different stats... best to ask customer service twice, three times before purchasing esp ask for the exact items dimensions eg T-Shirts and pants are überlong. About quality there seems to be some discontinuity I for instance ordered 3 trousers XL from the same line but not 3 different colors. One feels like a M, the other a L and one finally a XL. I did return a full order of mix items once for sizing problems. VQ paid for the reexpedition but I was not satisfied about sizing again the second time around. I could not be refunded but was given a gift card instead so I chose new items that I will now have refitted by a professional. Out of 8 items I will only wear 3. So the resolution is overall unsatisfactory despite VQs efforts. Brexit will make delays longer than announced. I am based in France and it took 2 full weeks from purchasing to delivery. Didn't bother me but again best ask if you are choosy regarding delivery. I would say imho that VQ service is of a great quality however the items are slightly overpriced for what they are esp. considering the competition. The cuts and fabric are too stylish for their own good. Cotton is breathable btw. With a few tweaks down the assembly line VQ could be an excellent fitness brand yet there is still room for improvement.
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Posted 3 years ago
Took a while to dispatch, the customer service was helpful though.
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Posted 3 years ago
They lost my package and then i had to pick another color because they didnt have my size anymore but they did offer me a refund or to get other things it was frustrating but they did offer me super fast shipping to i guess its all good. They were super nice about it
Helpful Report
Posted 3 years ago
サイズ違いで交換してもらったが、カスタマーサービスのレスポンスが早く、親切。 商品はもうひとつ実用面で改良の余地あり。 I exchanged some stuffs cuz of the sizing. So the customer service team's replying are quite quick and kind. It's very impressive and responsibilly. Especially Oliver Maloney's react was proper. Chelsea's as well. Just the clothings need kinda improve practically.
Helpful Report
Posted 3 years ago
Berry good
Helpful Report
Posted 3 years ago
Great quality of gym clothing!
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Posted 3 years ago
Vanquish's service was very fast and helpful! Thank you very much!
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Posted 3 years ago
Ordered two pairs of leggings both faulty when arrived contacted the customer service team they were really helpful advised me on what I needed to do.
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Posted 4 years ago
Vqfit has a variety of clothes that makes it really nice to choose exactly what you like and they are fast at responding, the only reason I put 3 stars is because I purchased a product on sale that was “available” and then my shipment got delayed because it actually was out of stock
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Posted 4 years ago
I bought 2 pants and a hoodie from VQ. They look great but unfortunately the pants stiching was faulty so i made a reclamation. The reclamation was handled well by Chelsea and i received a gift card as compensation. I bought the same pants with the card and upon receiving i noticed the same fault. Once again reclamation was handled great and i received a gift card. The clothes look and feel great but the quality just doesnt seem to match the price range, atleast not in my case. Perhaps this was just a temporary fault in production. Customer service etc was handled great though!
Helpful Report
Posted 4 years ago
Ordered a product on may, But i've yet recieved it due to shipping issues. Charlotte was quitte responsive in managing the issue and she´ve reshipped the item on a DHL, waiting to see... But the costumer service is quite good I must say
Helpful Report
Posted 4 years ago
Vanquish Fitness is rated 4.8 based on 2,989 reviews