“Vtnz Gisborne, what a joke…
Got there before 8:00 in the morning, rolled out at 11:30, 3 and a half hours of my life I’m not getting back…
Pit staff were pleasant enough, but in no rush to get on with work, slow is an understatement….
Two lanes, but only processing one vehicle at a time, amongst 5 staff…
Admin staff following suit, preferred to gossip for 10 minutes while I stood there patiently waiting ( the only person in the queue ) then rudely questioning why I was standing there, like I was inconveniencing the gossip session…
Customer Service was nonexistent..
Highest cost of a Wof in town with the worst Service…And a hole lot of milking to boot…
Very frustrating experience, sharpen up guys, seems like they have the means to be efficient, but trying to justify the cost, by going slower….”
“NEVER NEVER go to VTNZ for a WOF. My husband had told me not to but I was passing and it was handy, thought I’d get my WOF done for Christmas, but no. A) it was $83!!!! Far more expensive than our out usual guy, and they failed the car because the window tints, which I bought it with from a dealer only a year ago, are apparently too dark!!! WTF! The guy told me outright that a garage would have passed it, but he couldn’t. So now, $83 poorer, no WOF or insurance for 28 days and will have to pay the next guy as well. The car is a late model NZ new Mini, I have no problem getting anything fixed but to be told that someone else would have passed it, and to have had a current WOF with the same tints is just unpalatable … expensive and very inconvenient lesson learned.”
“The manager at VTNZ Northwood was not only a rude bully, but ignorant of anything being told.
I took my mini to get a WOF, and he failed me because it had aftermarket wheels (a bit wider than the original one, and it came with the car at the time of purchase).
I’ve had no problems in the past of getting a WOF, but was told by him that I need mud flaps for the rear wheels.
Anyway, went to mini garage, and they checked my car out, but said that it didn’t need it, and they had other minis with wide wheels exactly the size of mine that had no trouble getting a WOF. Also, there was NO mud flaps sold for this mini worldwide (advise by mini dealers).
Mini dealers wrote a note and printed out a copy of diagrams of the car with NO mud flaps made for it, and told me to take this back to VTNZ Northwood, and tell them that there was no reason for them not to give me my WOF, and if any matter arose, to contact them.
Hence, went back to VTNZ Northwood, and the manager was very rude in his manner. I called mini dealers, and told the manager at VTNZ that they’d like to speak with him after he said I cannot get my WOF, but he refused to speak with the mini dealers.
He was very rude and unreasonable.
Never ever going to such people for my car again. An ill mannered man that needs to learn how to deal with customers properly, and should learn to hear what others in their field of expertise have to say.”
“Why anyone would go to VTNZ for a WOF befuddles me...overpriced , officious, picky, slow. Very much still "tarred"with the old goverment testing station brush. Find a local garage or independent provider .Quicker, cheaper and far less stressful.”
“Vtnz nelson takes way too long to do a warrant way better off booking your car in for a warrant at a garage theyl give u a time wen it will be done instead of waiting hours and this is just to do a minor recheck been coming to this place for years i don't know why i even bother coming back sorry vtnz nelson you lost a loyal customer never coming back again!!”
“VTNZ Northwood Christchurch is a "premium" site. This means you can no longer get just a WOF unless you pay the $120.00 premium price. For this you get your WOF check and your engine oil and brake fluid checked and topped up if required. These extras effectively cost you $42.00 even if you don't want or need it. This is a classic case of a business turning its back on its loyal local cliental and holding them at ransom to generate more profit. Shame on VTNZ”
“When I first met the tester, he didn't even greet me and my dad when I got inside the car. He failed me for being too slow at an intersection and I felt like I was scammed. I'm never going to VTNZ because of the attitude from Rajendra S and how the company is just a money-grab place. Don't go there because that place is a scam and only focuses on money, not passing drivers!”
“Rajendra S from highbrook is the worst tester I've ever seen, his attitude and mood seemed very strict and impatient. Other people might fail just by looking at his mood and will not give you happy feelings”
“Rangiora vtnz what a bunch off Muppets Jason doesn't know front end to back end and the other two are just as bad they failed me on structural I took to panel beater got report that it isn't structural damage and still a failed and would not take the report so waited the 29 days went to another place and passed with flying colours these fellas there are absolute idiots”
“I had my driving test today and before the test even started . The instructor started yelling and me and even my mum which is so not acceptable. He was extremely rude towards us. He didn’t even let me finish my test. He failed my sister aswell yesterday and yelled at her so much making her fail and feel scared. Such a shame that this place has people like that. Test instructors are supposed to make you feel safe and calm but Fraser absolutely didn’t. He obviously wanted us to fail. He talks under his breath about my mum which is so disappointing and disrespectful. Such a shame”
“I recently had a full driving test with an unprofessional testing officer Rajendra S, and I must talk about my disappointment regarding the entire situation today so this doesn't happen to someone else. I strongly believe that I was unfairly failed due to an inaccurate assessment of my speed, which was wrongly deemed to exceed the designated limit. Despite maintaining my speed within the specified limit of 50 km/h, Rajendra S. insisted it was 63 km/h, even going so far as to lean over me and obstructing my view to check the speed limit gauge. However, the truth was that I was under the speed of 60 km/h as both my dad, (who was present during the test and sitting behind me), and I saw that my speed was clearly at 53 km/h and this potentially got influenced by his dark sunglasses on a cloudy day. This incident has happened with me in the past with the same testing officer with his previous unjustified failure on my restricted driving test which indicates a biased evaluation as he knew my dad from the past which for no reason, he mentioned after the test. Numerous reviews on VTNZ Highbrook mention similar experiences with testing officer Rajendra S. I urge VTNZ and/or NZTA to conduct a thorough investigation into this matter and ensure fair assessments for all and take appropriate action against him.”
“On the day where the Qldc has put signs saying slippery road conditions, what a pathetic examiner telling a teenage drive faster ,the driver will drive to road conditions and not to your pathetic suggestions and get crashed when there is black ice ,Queenstown examiners absolutely ridiculous ,encouraging a particular driving school to go to ,are you paid commission from this person.”
“Silverdale VTNZ are money hungry *****
failed me multiple times regarding restricted driving test. many of those i think is complete BS and one immediate fail was caused by another inconsiderate road user. stupid company, rude testing officers (same with Westgate). overall just a fat scam.”
“Always been the best place to warrant your car, Boat, Bike! THAT WAS 10 YEARS AGO!!
Now it seen we are entering the socialist regime of VTNZ accompanied by the stupidity of the LTSA and labour government that could organised nada!.
There expensive. I long for the old days 😭😭 when a car was just car!”
“VTNZ is an organisation designed to extract money from your wallet and they are experts in their field.
There is a high percentage of foreign ownership and the minister of transport in tandem with NZTA / WAKA KOTAHI, have absolutely no control over this franchise.
The staff are quite simply incompetent and incentivised to meet financial targets through the deliberate process of failing vehicles for what can only be described as spurious reasons.
This is just another example of government incompetence and systemic failure.”
“Didn’t know it takes 2 hours to get a warrant, they don’t tell you that when you go in and pay, thought it would be convenient compared to dropping the car off at the local garage.
Not much urgency here, maybe the testers need to be incentivised”
“For some bizarre reason I was asked to do a review of Timaru. I have never been there! I suspect this was organised by Teviot st Dunedin after my review of them. Maybe they were stalking me. After all it is Dunedin. Just looking at the other reviews here there is obviously a systemic problem with. Vtnz. When they were in central Dunedin they were fast thorough and good. Pity they shut down the wrong branch.”
