““I had a full license today at mt Wellington The driving instructor was so polite, and professional that I didn't even feel nervous at all His name is Alfred f ( code - 00860959 ). He congratulate, me with a smile and told me I passed. I wish all the very best for his future and hard and good work he does.”
“I visited VTNZ Glen Innes branch on the 3rd September to renew my drivers licence. Was processed in a very short time efficiently, My special mention about the staff members Olufy and Moy who were courtiest, attentive and sevice with a smile! I was very please with the level of service. 5stars!! Received the licence NZ post by Friday! Thank you all. Meth”
“Took my test at VTNZ Takapuna Meet and Greet. Prashant conducted my driving test and provided exceptional service. He was very professional, clear in their instructions, and made me feel at ease during the test. I truly appreciated his professionalism and the way he conducted the test, ensuring that everything was fair and transparent.”
“I took my driving test at VTNZ wiri Manukau today and passed, the staffs at the front desk are friendly and very professional, My instructor was Muga his a gentleman, he instructed me so well, his friendly kind polite and very professional, I was so nervous before sitting but once he explained me everything before the test I felt so better .
I highly recommend Muga , I went for my test before at Takanini and cavendish drive and had a very bad experience the Indian instructors showed their attitude and think they are all, they failed me without any explanation.
I highly recommend Wiri branch for driving test, Staffs are very friendly and helpful and professional.
Thank you Muga.
May god bless you always .
Keep up the great work you doing for us all .”
“I passed my driving test today at the Porirua VTNZ office, and it was a great experience. Mr. Wiremu G, was my testing officer. He was calm, friendly, supportive, and very clear with the instructions. He explained the test process clearly, ensuring that I understood each step before we began. Mr. Wiremu's instructions were precise and easy to follow, which made a significant difference in helping me stay focused and confident throughout the test. Thank you once again. 😊”
“Me and my wife recently had the pleasure of taking our driving test at VTNZ Glen Innes, and I cannot speak highly enough of the experience, particularly thanks to Instructor Laura.
From the moment we arrived, the staff at VTNZ Glen Innes were welcoming and professional. The facility itself was clean, well-organized, and clearly marked, which helped ease my initial nerves. The check-in process was smooth and efficient, and we appreciated the promptness with which everything was handled.
Instructor Laura was exceptional from start to finish. Her calm and friendly demeanor immediately put us at ease. She explained the test process clearly and thoroughly, ensuring we understood each step before we began. Laura's instructions were precise and easy to follow, which made a significant difference in helping us stay focused and confident throughout the test.
During the driving test, Laura maintained a perfect balance of professionalism and approachability. She provided clear, concise directions and was patient, which helped us stay calm and perform to the best of our ability. Her constructive feedback was invaluable, highlighting areas where I excelled and gently pointing out aspects we could improve upon.
What stood out most was Laura's genuine dedication to ensuring a positive testing experience. Her encouragement and support were evident, and it was clear she genuinely cared about our success. This level of personal investment is rare and greatly appreciated.
Thanks to Laura's exceptional guidance and the overall positive environment at VTNZ Glen Innes, we both was able to pass our driving test with confidence. I highly recommend VTNZ Glen Innes for anyone preparing for their driving test. If you have the opportunity to test with Laura, you can be assured of a supportive, professional, and thoroughly positive experience.
Thank you, Laura, and the team at VTNZ Glen Innes, for making my driving test such a positive and successful experience!
Thanks once again
Priyan & saidiya”
“Silverdale VTNZ. Took my car for a WOF Saturday morning, 3 cars in front of me-great organising/system to getting cars through- 30 mins from 1st car to finishing my car- great service right through from reception to testing staff. All were very pleasant, cheerful and polite. Thank you all very much😊👍👍”
“I was served by Zabeen Saiyad Ali at the Botany branch whereby I had to replace my number plate. She showed her utmost diligence in sorting out my issues. She is a very humble and professional lady with excellent personality and good customer care skills. She is highly recommended to all. Well done! Zabeen.”
“I recently passed my driving test at the VTNZ Westgate office, and it was a great experience. Eleanor, my examiner, was amazing ,calm, supportive, and very clear in her instructions. She made the test much less stressful. The staff was professional and everything was well organized. Highly recommend this office and especially Eleanor!”
“Went to Teviot St VTNZ in Dunedin as my mechanic couldn't fit me in for another week and I had to take a trip. Insurance etc etc. I was a bit concerned at first as my previous interactions with VTNZ in North Shore, Auckland were ok but probably because they were busy it took a lot of time - which in respect to waiting a week for a busy mechanic is not really a lot of time e.g. 2-3 hours.
I was greeted with a smile by a chap on the reception after having to wait only about 5 minutes as he was dealing with another customer. I heard him speaking to the other customer and they were a little agitated - their daughter hadn't paid her rego in they were explaining that she had to pay back rego which is understandable and he was so calm in explaining the situation that it wasn't their policy and completely diffused the situation.
I'm not a great fan of customer service ( or the lack of it ) in New Zealand and when I do get great customer service I like to point it out. I have been reading reviews on here for all the other VTNZs around the country and it would look like that either there is a problem within the organisation and/or some people think they are qualified more than the technicians who fail them - I'm no mechanic or car enthusiast so I am totally at the mercy of the mechanic or tester doing the work on the large lump of metal that I hurtle down the road at 100 k/h in the opposite direction of other vehicles ( most much larger than mine ) so I really want a vehicle that is safe and if it's broke I want to fix it. Yes, repairs cost a lot of money but death or serious injury is a little more of an inconvenience.
So this chap, and I wish I could remember his name , made me feel welcome and explained the process and even recommended that I could go across the road to Nichols garden centre for a nice coffee while waiting. He also told me that I'd picked a good time as it was quieter than normal - so I lucked out. I didn't think the price was over the top at just over $80 - I have in the past paid double that from a garage ( not including fixes ) but for me $80 for a WoF in under 3 hours when I had to go on a trip the next day was pure gold. 40 minutes was indicated, 40 minutes was the time!
When the inspection was finished I received a phone call from the same chap - again, you could hear the positive tone in his voice and to be really honest, and I know customer service can be different day to day, but this guy just seemed to be the right person for the job taking a process that could have been a complete cluster to being something of a breeze.
Now for context I'll point out that I like to keep my car in good order - not clean - good mechanical order - good tyres and regularly maintained. Maybe I'm a little over the top - my father was a firefighter and over the years he has shown me pictures of road accidents - probably to scare the living shyte out of me when I was younger ( yeah that's what great parenting was like in the 70s and 80s ) and one thing he taught me was that it is my responsibility to make sure the car I'm driving is safe. Period.
Anyway, just wanted to share a positive review of a VTNZ - Teviot Street, Dunedin - give it a try. Just for some more context, I'm regularly called "grumpy" and I usually avoid contact with humans because I can't stand incompetence!”
“I had a driving test today morning at Porirua and Mr. Wiremu was my testing officer. He is professional with good knowledge and guided me well with the rules. He is soft spoken, kind hearted and willing to teach details of driving.”
“I had a full license today at wiri. The driving instructor was so polite, and professional that I didn't even feel nervous at all. His name is Muga ( code - 05260775). He congratulate, me with a smile ànd told me I passed. I wish all the very best for his future and hard and good work he does.”
“Hi my name is Devesh Gautam. I had my full car license test on 15/03/2024 around 1.30 pm at VTNZ Sylvia Park. My testing officer was Alfred ... I just want to right about his nice behaviour, politeness ... After I finished my test he first very polietly and patiently explained me about the mistake that will help me in future driving and then declared my test as a pass which made me crazy.. I would like to thank Mr. Alfred for being a helpful and a nice gentleman and wish him best for his future.”
“VTNZ Takanini is great place to book your test if you love to be respected. Staff are really helpful.Specially thanks to Garry sir who is really good in his job.”
“Took my vehicle to VTNZ this Thursday morning (8am), lady on the desk was very friendly and Russell who did my warrant was very friendly and cheerful and check only took half hour. There were two other vehicles in front of mine, and they didn't take long either. A BIG Thank you to the Silverdale team for great service all round.”
