Waitrose Reviews

2.7 Rating 620 Reviews
37 %
of reviewers recommend Waitrose
2.7
Based on 620 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
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About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How quickly does Waitrose resolve customer queries?
(2 weeks ago)
Greater than 49% of reviewers feedback is Waitrose resolves customer queries within an hour.
(2 weeks ago)
81.58%
Industry Average
Second to none on quality and customer service.
- Al C
No problems with deliveries. If an item is not available it's substituted, you are always informed. Polite delivery drivers, really good service, highly recommended.
- Heather Savage
Full marks for excellent customer service.
- Alaister Munn