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Waitrose Reviews

2.6 Rating 667 Reviews
36 %
of reviewers recommend Waitrose
Company Reviews Questions Metrics Info
2.6
Based on 667 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
1.9 out of 5

Popular Questions:

Delivery

How does Waitrose deliver? How long does Waitrose take to deliver? Does Waitrose deliver on time? How is accuracy and good condition of items delivered by Waitrose?

Customer Service

How can I contact Waitrose? How quickly does Waitrose resolve customer queries?
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About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How quickly does Waitrose resolve customer queries?
Helpful Report
(1 month ago)
Greater than 49% of reviewers feedback is Waitrose resolves customer queries within an hour.
Helpful Report
(1 month ago)
C-

Customer Service - Average

55.56%
Industry Average
“ So I call the help line (which sounds like an outsourced service in a different country) where I’m on hold for 10mins whilst she tracks my order. ”
- Anonymous
“ At the end of a hardworking week the last thing I need is for me and my trolly load of shopping to be met with only small areas of self service check outs with no room for trollies let alone adequate packing area which do not allow ease for packing a trolly, Unhelpful? Surley staff and having to put up with calling for and waiting for the one unhelpful assistant when products wont scan. ”
- Anonymous
“ I tried to call Waitrose customer service on the 0800 number and they spoke to me then left me holding for a while and hung up on me what great customer service. ”
- Lorraine
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