Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,273 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my order. Even haven't received any email confirmation. During placing my order I've made a screenshot with order no. I've send them a question about my order because I do not have any confirmation and cannot see whats happened with my order. They apologised me and wrote your wallpaper is coming to you this Tuesday or Wednesday. Today is Friday and I haven't received it ! I paid nearly £40 for it and waiting 2 weeks now. Have no idea whats happend because don't have opportunity to check order status!”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review, I'm sorry to hear that there has been a delay with your paper. We have been in touch with the courier who have said that they attempted delivery on 14th and 15th March but did not get an answer, calling cards were left. We have sent over tracking for you so that you can arrange a re-delivery. Katie

Posted 3 years ago

“Good selection of paper - easy to order samples. Paper excellent quality. Sent well packaged.”

Helpful Report

Posted 3 years ago

“Spent over £300 on paper now my house is going to be half done as they delivered eight rolls of paper out of twenty which made me think they were missing the rest had no reply to my email and then the next day tried to deliver the rest which I was not informed about and now I have to wait days to collect from the shop that DPD is goinng to deliver to when I am disabled also the decorator has to leave without finishing as this has put him days behind and got other people booked in I just don’t know why they delivered in two lots without any updates on delivery and the box came ripped open absolutely terrible experience.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. I'm sorry that your delivery was split. Some suppliers will do this with larger orders, as they can't fit it into one box. I do hope you managed to get the paper okay, unfortunatly once they have dropped it to a shop, we are not in control of getting it sent elsewhere, I'm sorry. Do let us know if we can help further. Katie

Posted 3 years ago

“very good quality wall paper and easy to apply. Would recommend a look at products.”

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Posted 3 years ago

“Wallpaper arrived before expected so that’s good. Great website but I would like to see more pictures of the different papers and colour options”

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Posted 3 years ago

“Very pleased will order again”

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Posted 3 years ago

“Many interesting designs unavailable elsewhere.”

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Posted 3 years ago

“Was a day on due delivery date but kept informed and arrived within time specified”

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Posted 3 years ago

“Gotten back to me about my previous problem quickly.Thank you!”

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Posted 3 years ago

“Great Just what I wanted. It's a dusty pink rather than being bright. Great”

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Posted 3 years ago

“Lovely paper, quick delivery and a great price.”

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Posted 3 years ago

“Quick delivery and realy good quality wallpaper also delivered in good condition would buy again from this company”

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Posted 3 years ago

“Great site competative prices”

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Posted 3 years ago

“I love my Cole and Sons wallpaper which arrived on time. So, thank you!”

Wallpaper Online 5 star review on 11th March 2022

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Posted 3 years ago

“Lovely wall paper and very easy to work with, looks stunning”

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Posted 3 years ago

“excellent, easy to use web sight, very quick delivery, delivery driver very polite”

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Posted 3 years ago

“Excellent service- speedy and efficient. A brilliant way to buy designer wallpaper most economically.”

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Posted 3 years ago

“Haven't Received the Wallpaper. Still waiting for my order. Supposed to be delivered on 9th March?.”

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Posted 3 years ago

Hi there Paul, Thanks for your review. I'm sorry to hear that the paper had not arrived. We have been in touch with you to let you know that the supplier had unfolrtunately discontinued the product, we were only made aware when querying this. We have refunded you in full, please do let us know if you would like us to get any samples out for alternative products. Katie

Posted 3 years ago

“Lovely wallpaper at great price .”

Helpful Report

Posted 3 years ago

“Excellent Quality Wallpaper, but the Carrier Delivery used by this Company is DREADFUL !!! This would certainly put me off ordering again. They made three attempts to deliver on three separate days. I gave them post codes, name of street, landmarks, telephone number,and still they said the driver couldn't find the house. We live right in the centre of the village,the house was built in 1700, it is probably the easiest house to find for any delivery service.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave a review. I am really sorry that there was an issue with the courier, I have fed this back to the supplier who uses them. Thanks again. Katie

Posted 3 years ago

Wallpaper Online is rated 4.5 based on 1,273 reviews