Wallpaper Online Reviews

Name: Wallpaper Online
Address: Lower Pemberton, Kennington, Ashford, Kent
Rating: 4.47

4.5 Rating 1,273 Reviews

87 %

of reviewers recommend Wallpaper Online

4.5

Based on 1,273 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01233 225223

Email:

enquiries@wallpaper-uk.com

Location:

Lower Pemberton, Kennington, Ashford
Kent
TN25 4BF

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Wallpaper Online 5 star review on 25th April 2023

Harriet Wingfield Digby

Wallpaper Online 5 star review on 22nd April 2023

271

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a slight delay in my order arriving, I was impressed by the swift response from Katie at Wallpaper Online, who followed up the issue on my behalf and refunded me the purchase. The product has now arrived and I am pleased with it. The customer care has been excellent and I would happily order through Wallpaper Online again.”

Helpful Report

Posted 3 years ago

Hi there Alison, Thank you for the review. I am so sorry that your order hasn't arrived yet. This one is coming directly from the supplier so I'm not sure what the hold up is but I have been in touch with them this morning to investigate. As soon as I have a response I will be back in touch, I have also refunded you in full as a sorry. Katie

Posted 3 years ago

“Great choice of papers, really good quality and really good prices.”

Wallpaper Online 5 star review on 26th March 2022

Helpful Report

Posted 3 years ago

Hi Allison, Thanks so much for your review. The paper looks amazing!!! Katie

Posted 3 years ago

“I haven't received my wallpaper which I ordered on 11th March and was meant to be delivered on or before the 22nd. Despite having sent an email inquiring where my order is I've yet to receive a reply.”

Helpful Report

Posted 3 years ago

Hi there Amanda, Thanks for your review. I am so sorry to hear that this hasn't arrived just yet. I have contacted the supplier for an update and will come back to you as soon as they respond. Katie

Posted 3 years ago

“Not used the wallpaper yet but it arrived very promptly and I’m sure it will be fine, great service and competitive price Thank you!”

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Posted 3 years ago

“Its lovely paper to hang and it looks really good., i have put it in my hall, and would recommend it”

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Posted 3 years ago

“Wallpaper UK is a tremendous example of high-quality customer service and outstanding quality. The breadth of brand choice and speed of response are first class. We bought 3 different types of wallpaper, all of which were fabulous. I felt like a truly valued customer from start to finish and wouldn't hesitate to recommend them.”

Wallpaper Online 5 star review on 24th March 2022

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Posted 3 years ago

Thanks so much for your review Simon! Katie

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent service Very happy with wallpaper- would definitely use this service again”

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Posted 3 years ago

“Hi, I ordered the paper last week. It's paid for. I have not received any delivery. When will my order be delivered Regards Joanna Johnstone”

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Posted 3 years ago

Hi Joanna, Thanks for your review. I'm sorry to hear your paper hasn't arrived yet. I have chased this with the supplier who is sending these out. It looks as though they had an IT glitch last week and some orders have subsequently been delayed, I am so sorry. We have been assured that all affected ordered should be received by the end of the week. Katie

Posted 3 years ago

“Picked out paper, paid, received delivery prior to due date. What more can I add, painless, efficient and good service I will use again”

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Posted 3 years ago

“I ordered some wallpaper from wallpaper online ltd and the delivery arrived 6 days before the scheduled delivery date, received exactly what I had ordered. Well chuffed”

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Posted 3 years ago

“Love this paper ordering some more.”

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Posted 3 years ago

“Good quality paper and carefully wrapped to protect it.”

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Posted 3 years ago

“Out shopping and saw a wallpaper that I really liked but didn’t buy as had to measure up, didn’t go back to the shop for 3 days and they only had 2 roles when I returned. The shop wasn’t ordering for another 3 weeks so I took the reference numbers and makes and searched online. I found the paper on Wallpaper online and ordered 6 roles. Firstly the same wallpaper was £6 cheaper per roll and I was given a delivery date of a week when I ordered, in fact it arrived after 4 days. Throughout received regular text updates on my order which was delivered boxed and well packed with plenty of protection. Wallpaper was as I ordered and all in good condition with matching batch numbers. I have seen quite a few other wallpapers on their site and will definitely be using Wallpaper Online again.”

Helpful Report

Posted 3 years ago

“I have not received my order and no one is reading to my emails”

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Posted 3 years ago

Hi there Ali, Thank you for taking the time to leave a review. I am sorry to hear that your paper hasn't arrived, I appreciate this is super frustrating. I have chased the supplier this is coming from and asked them to investigate. As soon as I have a response, I will be straight back in touch. Katie

Posted 3 years ago

“Excellent service ,from negotiating the products on the website to quick delivery ,plenty of choice to suit a budget ,will use again and recommend, . a first class company my personnel experience was a breeze”

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Posted 3 years ago

“Finally arrived after having to get in touch however Katie was very quick and got my issue sorted really well! Thanks Katie x”

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Posted 3 years ago

Hi there, Thank you for your review. I can see we have been in touch via email about this, we are investigating with the supplier and will come back as soon as we have a response, apologies again for the delay here! Katie

Posted 3 years ago

“My delivery hasn’t arrived yet or been even told it was going to be late,”

Helpful Report

Posted 3 years ago

Hi Ashley, Thanks for your review. I'm so sorry to hear that your paper hasn't arrived yet, we would have expected this to be with you by now. I can see we have been in touch over email, and we are waiting to hear back from the supplier who is sending this out. We are looking into this as quickly as possible, and will ping you an update as soon as we have a response. Katie

Posted 3 years ago

“Great value, delivered quickly and no issues.”

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Posted 3 years ago

“Quick delivery”

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Posted 3 years ago

Wallpaper Online is rated 4.5 based on 1,273 reviews