wardow Reviews

1.8 Rating 177 Reviews

19 %

of reviewers recommend wardow

Company Reviews

Questions

Metrics

1.8

Based on 177 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Wardow resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 49% of reviewers feedback is Wardow takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

57.14%

Industry Average

“ Their customer service team are prompt in dismissing you, despite being aware of the need for their assistance by UK buyers. ”

- CBaker

“ Ordered bag on 9.9.23 still not arrived now told it is held at customs and I have to pay the charges!! No advisory of how I do this wardow about as helpful as a chocolate teapot!! Really poor customer service and the bag was not cheap!! Avoid this company!! ”

- Rizz

“ This company states free returns. This is not the case! They are in Germany even though it's called wardaw UK! £30 to send bag back that is faulty and have to complete customs forms which are a nightmare! I'd avoid if I were ordering from the uk. Awful customer service ”

- Anonymous

wardow Reviews

Customer Service - Average