Warrantywise Reviews

Name: Warrantywise
Rating: 2.97

3.0 Rating 422 Reviews

50 %

of reviewers recommend Warrantywise

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3.0

Based on 422 reviews

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Warrantywise 1 star review on 23rd August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think carefully before you purchase a vehicle warranty with Warrantywise! I purchased a Platinum level warranty plan at the cost of £1000's via the dealer I brought my vehicle with last year, in the belief I would have piece of mind should anything go wrong during my ownership. Fast forward 8 months and my first claim, due to a suspension fault. I notified Warrantywise of a fault as required and all seemed pretty straight forward to being with. I was asked to book my vehicle in to a VAT registered repairer for diagnostics to be conducted and then have their relevant vehicle repair form completed with the diagnostics result and repair details and costs etc. Here is where their true colours become apparent! The garage my vehicle was booked with notified me and subsequently Warrantywise, that as part of their wider vehicle checks when running the diagnostics on the suspension, the rear wiper motor could do with replacement as it intermittently did not always return to its calibrated position. When this information was loaded up and provided to Warrantywise regarding the advised wiper motor replacement alongside the main suspension air compressor works, Warrantywise used this to their absolute gain and have conducted themselves completely underhandedly from this point! Basically there is a piece of small print in their T&C's which reserves them the right to make a ridiculous calculation, should there be 'multiple failures' which are not deemed as 'consequential damage'. What does this mean in normal talk.... The term above in my case means that they take the cost of the wiper motor (circa £280 Inc. VAT) and the cost of the suspension air compressor (circa £860 Inc. VAT) add them together and divide it by 2 to give them the average cost of the replacement part. They then offer this sum to you as a customer! So I would face a parts bill of over £1140 Inc. VAT for the repair to the suspension and wiper motor and they are offering £570 odd pounds for it! To add insult to injury, they also do the same calculation but worse on the labour costs, despite me paying an extra premium for a higher hourly labour cost as part of my plan. They have offered payment for the average hours required for both repairs in their opinion! so an approved Land Rover garage advises that both repairs would take 3.5 hours (2.25 Hrs for the suspension and 1.25 Hrs for the wiper motor, Not excessive you would believe) and Warrantywise say they will pay for 0.75 Hrs for all the works!!!! Wow crooks and magicians at the same time! So in short, because my vehicle was booked in with a very good and reputable garage, who have exercised good diligence and advised on a further (unrelated fault), Warrantywise are deciding to screw me as a customer and not warrant and honour my plan on a piece of small print which enables them to weasel out of the parts and labour cost for the reported fault. It results in them paying out less then half of the repair costs and me having to stump up another circa £900 to cover these costs on top of the £1000's paid to them for their 'market leading' warranty plan' I may also add that I have sought to resolve this with them reasonably and requested that the wiper repair is removed from the claim as this was not part of a reported fault and reason for the vehicle to go in for diagnostics. I would pay for this to be repaired at my own cost and simply request that they pay for the reported and correctly diagnosed suspension fault..... But oh no! we have assessed this now sir and we cannot remove it so our offer stands and you have been stiched up! Buyers beware! don't let the celebrity faces and associations to well known brands fool you, these guys will take your money and run for the hills if you have the unfortunate need to call on them for help! Shame on you Warrnatywise!!!!!”

Helpful Report

Posted 3 years ago

“Absolutely appalling service by this company. Please don’t trust the reviews as they are only from customers who have set up a policy and not had to claim. I’ve never had to write a review before but after the service from this company I felt I had no choice. Long story short, I had the best cover money could buy for my 8 year old car. Car broke down with a electronic park brake issue. As per my terms and conditions I called out AA who warranty wise use for their breakdown. The engineer came out and was very helpful and diagnosed the cause of the failure as an electrical component. I then took it to a manufacturer specialist garage and had it diagnosed at my own expense for them to confirm the same as the AA engineer. Submitted the claim and ironically enough I get a rejection. This was from someone sitting on the other side at warranty wise who doesn’t have the knowledge or common courtesy to even arrange a inspection from warranty wise, as per their own terms and conditions to turn down the case as he “THINKS” this is a seized brake. I’m pretty sure they must be psychics to diagnose something without even seeing it and assume this is the problem, and at the same time turn down the opinion of two established industry experts who have actually seen the car! Absolute joke! I am now having to foot the bill of over £1k to get this sorted because of this incompetent company. Thanks Warrantywise!”

Helpful Report

Posted 3 years ago

“sold a vehicle , put warranty on it 5 month later problem and warranty don't want to know , well wont be selling anymore warranty wise products i wouldn't trust them with my valuable customers disgusting how they get out of stuff unfair and they don't deserve honest hard working garages, giving them business shame on you warranty wise, it should be called unwise avoid is my personal advise ...”

Helpful Report

Posted 3 years ago

“This company are a total and utter rip off. No garage in SE London would accept their warranty, they just laughed at me, now l know why. Quintin Wilson needs to be put in front of the courts he is a crook pure and simple. I took the car to their garage and have been ripped off from day one. They have tried every trick in the book to not pay for the repairs with hideous excuses. This company are only a third party company for Prestige who dictate cost and labour charges. I couldn't find a garage less than £65 per hour labour charges even though they sold me a policy up to £35 per hour! BEWARE!! You will have to pay the extortionate extra labour costs and end up paying for most of the work like l did. Run for the hills do not give these people a single penny, poke yourself in the eye with a very sharp stick believe me it's less painful!”

Helpful Report

Posted 3 years ago

“They don't answer questions directly, don't pay out on claims, mug off their customers, website doesn't allow you to submit complaints. I've written directly to this Quinten Willson guy, but doubt I'll get a response. Was told to take my car to a garage that doesn't work with Warranty Wise, and pay for it directly.”

Helpful Report

Posted 3 years ago

“Took a warranty out with this company, not worth the paper it’s written on , they book the car in a garage 16 miles away as I couldn’t find a company local to me as they all said the same thing can’t get paid off them ! The garage checked the car over as there was a problem with the differential you could still drive the car but was a noise, car a bmw 84 thousand the differential should have a life of 200 k , so there is a fault with it , there answer was wear and tear your not covered? But if it went bang ? Would be covered? But it wouldn’t as it’s wear and tear? Or a write off as the engine would be a smashed !!!! Now as it was there choice garage as nobody round here in Macclesfield would touch them have left me with a thousand pound bill and I’ve got to drive up to 32 miles to collect my car once fixed as they didn’t want to know”

Helpful Report

Posted 3 years ago

“Absolutely useless cover provided by warranty wise. I had some lights show up on my car. Took it in to the garage and was told its the ABS sensor that needs replacing as well as the bearing. The garage put the claim forward to warrantywise who I have gold level cover with. Warranty wise rejected the claim stating that its due to corrosion and that's an exclusion on the policy. I can't understand how a sensor can be classed as faulty due to corrosion. This is something they use to reject most claims. Pointless cover which isn't worth paying for. The positive reviews they have are due to offering customers incentives to write reviews. Earlier this year they sent me an email offering a £10 amazon voucher to write a review on Trust Pilot.”

Helpful Report

Posted 3 years ago

“Called numerous occasions to have boiler serviced as per cover. No responses. Now 4 months in and still waiting for call back. They are happy to draw on monthly installments but less happy to undertake any works as per contract agreement.”

Helpful Report

Posted 3 years ago

“I tried to make a claim when I first bought my car The door release mechanism had snapped in one of the rear doors I notified Warrantywise of the problem and they advised me to take it to a dealership The highly reputable Vauxhall dealership tried for two days to contact them but got no response On the third day I needed to use my car so I had to authorise the repair - as it was unsafe to drive without the door being able to be opened - especially with young family in the back The repair I had to pay for myself So I will not be renewing my warranty with a bunch of cowboys They should be ashamed”

Helpful Report

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY…it’s a scam…they take your money and refuse to fix the issue, you will be better off just saving every month instead of paying these people because it’s a waste. Also, any good reviews you see are written by their own staff. DO NOT TRUST THESE PEOPLE…..SCAM ARTISTS”

Helpful Report

Posted 3 years ago

“SCAM SCAM SCAM avoid at all cost will take money ,and then find a way not to pay you.Do not trust good reviews written by staff ,SCAM SCAM SCAM”

Helpful Report

Posted 3 years ago

“Had my car warranty for 4 months with them, after 2 months engine flashing lights on dashboard. Took it to the garage for diagnostic and it was a misfire cylinder, contacted the Warrantywise and after 4 weeks they decided to send someone to inspect it. In the end they decided no to cover the cost of repair. They said that the problem is old and they don’t cover it. So I am paying the insurance for nothing, how do you prove that the fault on the cylinders car is old Biggest scammers I came across in my entire life. I should have read the reviews before. Avoid this company people, because you will regret it when you have to make a claim.”

Helpful Report

Posted 3 years ago

“Absolutely agree with the reviews but unfortunately I have already be coned. I paid over 500 pounds but when my company dealer JCT600 made a claim yesterday, it was plainly regretted that it is not covered. The parts claimed were actual parts of the Drive Train which is covered as a whole but even then it was regretted. I was actually expected the same reply after reading the reviews. My sincere advice to all potential customers would be to avoid this company at all cost unless you want to throw away money.”

Helpful Report

Posted 3 years ago

“Con Artists, they take your money and when time to claim will find a reason to decline it, unhelpful agents who don't keep you updated. Never buy a policy from them, they have fake reviews to entice you to buy policy, don't fall for it.”

Helpful Report

Posted 3 years ago

“This company will say the part is covered and then work their way out of any work required for various reasons. An awful company that take your money and won't pay out for anything. Save your money and put it towards any potential repair. I will tell everyone I know never to use them. A shocking organisation. Other reviews suggest a similar experience. I suspect in a few years this company won't exist.”

Helpful Report

Posted 3 years ago

“My strong advice is not to take out any cover with this company. During the sales call they will convince you almost everything is covered under their warranty however after my car experienced various faults they refused to pay out on anything even though the engineers at the main dealers repair garage confirmed that these faults should be covered under any standard warranty. I am currently taking legal action against the Warrantywise to try to have this matter dealt with fairly. Their "cover" is absolute con, I was offered warranty by the main dealer at a slightly higher price & I really wish I had taken this out. Please don't waste your money here.”

Helpful Report

Posted 3 years ago

“I would not recommend warrantywise to anyone. I purchased the warranty in good faith but when my car broke down I was told that it is a common fault with the gear box and they refused to repair it. An absolute con. Do not buy!”

Helpful Report

Posted 3 years ago

“Typical corporate sharks. Ignore the reviews from other sites it’s obviously fabricated. Avoid this company. Absolute conmen. They find any loophole to not pay out. We supplied photos, videos, receipts, and even some mechanics to back our claim but still it’s not enough. We are also in the process of using legal action to get our money back. Positively avoid this company!”

Helpful Report

Posted 3 years ago

“Apsolutely shocking service from this so called company. Sent my van into a garage which warrentywise recommended, Warrentywise said they would send a "Gearbox Specialist" to inspect parts so he could give the go ahead to get my van fixed, was told I would have my van back within 3/4 days, 4 wks later my van is still sitting in the garage waiting for someone to give the go ahead to get fixed, they told me I would have a courtesy van until mine was fixed but this didn't happen until wk 3 and then had a call to say I need to take van back as they only authorised it for 7 days, I then gave the go ahead to get my van fixed after wk 4 because in self employed and need my van, because I did this warrentywise have declined my claim saying " its not in there policy for me to give the go ahead and so have declined my claim by email as they couldn't be bothered to call me and speak in person, now im £1411 out of pocket, this warranty company is an apsolute joke and I would stay clear of them, find a other company who actually does what they are supposed to do, I wouldn't touch these people with a very long barge pole, apsolute joke, im now in the process of legal action to get my money back”

Helpful Report

Posted 3 years ago

“Rude customer service and unprofessional unnecessarily abrupt emails (and this was for a claim they were actually paying out so not contentious or difficult) admin team either wonderful or down right rude and aggressive in tone when asking for certain documentation to support claim. Felt like I was being shouted at by “admin support””

Helpful Report

Posted 3 years ago

Warrantywise is rated 3.0 based on 422 reviews