Warrantywise Reviews

Name: Warrantywise
Rating: 2.98

3.0 Rating 419 Reviews

51 %

of reviewers recommend Warrantywise

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3.0

Based on 419 reviews

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Warrantywise 1 star review on 10th September 2024

Kat

Warrantywise 1 star review on 2nd September 2024

Anonymous

Warrantywise 1 star review on 17th March 2024

RACHEL A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless taking money keep declining claims don’t trust them”

Helpful Report

Posted 2 years ago

“Scam Platinum plus warranty and they won’t sort out anything and won’t respond. It is sad that these companies are allowed to behave this way and essentially take peoples money and not do anything in return.”

Helpful Report

Posted 2 years ago

“Should have read reviews before taking out warranty, not worth paper it is printed promise you the peace of mind for repairs but find every excuse not to pay out, example had a broken spring mot failure tried to claim and said not covered. after a long battle and having to get repair done paying out of own pocket eventually only paid for one spring and labour, even though states they will replace springs in pairs. AVOID THIS BUNCH.”

Helpful Report

Posted 2 years ago

“Don’t get scammed. Opted 18 months ago for a platinum plus policy on a 3 year old 3000 miles VW Golf. Was reassured that everything was covered. Some parts excluded in Bronze, Silver and Gold but no mention in Plat or Plat plus policy. The car was serviced 5800 miles and a defect picked up on a drive shaft rubber boot was split - repair cost of £300… claim submitted and rejected under clause F3.3 - non mechanical and A22 non contact non moving part. They claim they agreed a compromise and an amicable settlement 6 weeks later after much stress and inconvenience which was for £270 and not the full amount. Be aware that they are not regulated by the FCA and exempted from the Financial Services Compensation Scheme - who regulates these cowboy scammers ?”

Helpful Report

Posted 2 years ago

“Fake reviews DO NOT TAKE OUT A POLICY WITH THIS SCAM COMPANY!”

Helpful Report

Posted 2 years ago

“Scammers, sell you a Platinum warranty telling you everything is covered when in fact not a lot is covered, they have that many get out clauses for every scenario that you end up not covered for anything, how the law lets them keep trading is beyond belief, and as for all these fake 5 star reviews in the last week are allowed to remain on the site is anybody's guess, normally 1 or 2 reviews a week now loads and all 5 stars in one week, anybody thinking of taking out their warranty my advice would be to look further back than these recent 5 star reviews and see the 1 star real reviews.”

Helpful Report

Posted 2 years ago

“Awful customer service, missold me a car warranty and when I came to claim for a major fault which was costly they declined to assist me. They hid terms and conditions via a link in the email to their website and the email said that the terms and conditions were attached to the email which when you read the document attached to the email which is actually the policy schedule it sounds like you're buying great cover when in reality its pretty much not worth the paper its written on with the 10/100 warranty. I'm trying to get a full refund from them but they are not being helpful at this point in time so I may have to take legal action somewhere down the line.”

Helpful Report

Posted 2 years ago

“Please avoid like the plague.....had a failed engine.....monumental debts from being in garage for 10 weeks.......they refused on wear and tear 2017 plate car with 73000 on clock......took out warranty for peace of mind ....now had to scrap my car to pay garage bills ......and left to pay outstanding costs on car.....sham....scam....and fraud .....they had all excuses under the sun to not pay out ...... avoid.....avoid ..... companies shouldn't be allowed to rip off the public like this!!!!!!”

Helpful Report

Posted 2 years ago

“AVOID This company warranty wise are total scammer crooks I had to take them to court , it was dealt with by mediation pre court where I did get my money back but of course not enough for the stress they put me through with their lies . Still glad I sued them . Literally make it up as they go along and Quentin Willson does not botehr replying and yet has a email on the glossy flyers to lure you in What was HE thinking ? Taking the money and putting his name to this lot ? Really .. Why are they still even operating WHY have they not been closed down yet and investigated ??”

Helpful Report

Posted 2 years ago

“awful company to deal with, happy to take your payments but same as the rest of the reviews will find any loop hole not to pay out, complete waste of money.”

Helpful Report

Posted 2 years ago

“Scammers cover nothing”

Helpful Report

Posted 2 years ago

“only way for these guys to pay out if you take your car to dealers and tell them the part that you want to replace is failed and not worn out, futuremore you will need to narrow down the part you want to replace as on your dsic report you will find in this day and age you will have multiple failers in parts so in otherwords you dont want more than one fault on your report, once you have completed this restassure you will get paid out only if your parts are not wear and tear which we have already been through< speak to a manger called stan form the admin team he will put your case through 70% as long as you bribe him of £500 per claim absolutley joke never ever get warrenty if you have already purchased this then its bad luck your only option is to do as insturcted above mike from xwarrentywise xollegue”

Helpful Report

Posted 2 years ago

“Scammers! don't fall for the fake reviews! Following on from my earlier review, I have raised an official complaint with Warranty wise to which they replied with the usual 'wear & tear' read your policy to see which parts are covered. I have replied with the following letter: Dear *** This is an unsatisfactory answer. I have been mis-sold a policy when I purchased the car believing that all parts would be covered - I would like to highlight that I have limited knowledge of car parts but I was reassured never the less. The policy terms were not stipulated, neither were the factors relating to the age of the car. There are also too many loopholes such as 'wear and tear' as highlighted by other reviewers on Trust Pilot and Google reviews https://www.reviews.co.uk/company-reviews/store/warrantywise-co-uk I would like a full refund for the money I have paid for policy *** without cancellation charges incurred and further payments taken. I have telephoned my bank this morning to inform them that a payment is due from yourselves in November. Failure to do this will result in my complaint being taken to the Alternative Dispute Resolution Centre. If the matter is not resolved amicably, I will be taking my complaint to the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman which will cost Warranty Wise £500 for each case submitted. I will also be writing to Quentin Wilson directly to ensure this does not happen to anybody else in the future. The car is due to cost me around £2,000 and I simply cannot afford the £500 policy cost in the current climate. The following payments have been taken out of my account: 30/11/2021 - £122.5 31/03/2022 - £122.5 31/07/2022 - £122.5 30/11/2022 - £122.5 *not yet taken I look forward to your prompt response in this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address. I would appreciate it if you passed my complaint to your Customer Services Manager or I can put it in writing to them.”

Helpful Report

Posted 2 years ago

“Please DO NOT take out a warranty with this company - they are a scam! They will use every loophole to get out of paying - see other reviews. I was mis-sold the policy when I bought the car believing that parts would be covered (I know nothing about cars or car parts but was re-assured never the less). I simply cannot afford £500 in the current climate. For the other reviewers, all I can suggest is that you contact the Financial Services Authority, Financial Conduct Authority, Financial Ombudsman as it will cost Warranty Wise £500 for each case submitted. I am also writing to Quentin Wilson directly and I have opened my case with Resolver and will escalate this week. Here are the two declines that I have received: I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Oil Cooler 2) Oil filter housing seal Unfortunately the part(s) are not listed or covered on the level of cover you currently hold and therefore we cannot consider this request. Please refer to your plan booklet for full terms and conditions. I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered please email repairs@warrantywise.co.uk within 30 days of the above date. I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) High Pressure Fuel Pump Your repairer has requested to replace the high pressure fuel pump Unfortunately the part(s) are not listed or covered on the level of cover you currently hold and therefore we cannot consider this request. Please refer to your plan booklet for full terms and conditions. I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered please email repairs@warrantywise.co.uk within 30 days of the above date.”

Helpful Report

Posted 2 years ago

“Worst than a scammers 🤬 Hope soon they will RIP”

Helpful Report

Posted 2 years ago

“Awful company, they sent us to a car mechanic that they approved of. 45 minute drive from our house and we are only in Dorset. The car mechanic took a long time to contact warranty wise and then nothing… we have contacted warranty wise several times only for them to tell us a different story each time. We haven’t received the information, we have received the information that we asked for but we need more, it’s been not approved, we can’t find it. We are not very happy at all and would never recommend or continue with them and would highly recommend everyone to stay clear.”

Helpful Report

Posted 2 years ago

“Well I wish I had read these reviews before purchasing my car from dealer on auto trader (Prime Cars - based in Ilford). I was sold the car with warranty included, with guess who? Warrantywise. This company clearly has a reputation of dodging bullets and they’ve just dodged another one… Avoid Avoid Avoid! My car, a few months after purchase, developed an issue where there was sudden loss of power and lots of fumes coming out of rear… It was non-drivable and so I had RAC take it to Mercedes dealership who diagnosed a non-genuine turbo was fitted and would need to be replaced. Total cost = £3,338.15p I phoned up today asking for an update and was told they need my service history record (it was serviced by Mercedes on 3 occasions - last one being in 2017). Moments later as I was gathering docs to send, I received and email justifying their refusal to payout! I phoned up and queried as they had not received full service history, Mercedes must have sent what was on their file but apparently a decision was not made based on view service history! I asked why was it requested and was told it’s standard procedure. Logic would say this was a waste of time, why even ask for it?! See below their reason for refusal: “I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Turbo They have advised your vehicles turbo turbine shaft is noisy and loose. This is considered a wear issue and not a sudden mechanical breakdown as defined. Unfortunately parts which have suffered a sudden and unexpected failure due to wear and tear, cannot be considered for assessment on vehicles that have been on cover less than 30 days and 1,000 miles from your Plan Start Date and for vehicles over 10 years old or 100,000 miles (whichever greater). Whether a Part has suffered a Failure due to wear & tear is determined by us comparing the extent of wear on the failed Part with other similar, connected or associated Parts, which we would expect to be dissimilar. Please refer to your plan booklet for full terms and conditions.” I hope this review helps!”

Helpful Report

Posted 2 years ago

“I bought a Car in April 2022 through a Dealer as I wanted to make sure that I have peace of Mind and was given a warranty cover (repairs) in case I need it later. My average mileage in 2000 miles approx. a year, and the Car had done less than 200 miles when a problem with a Clutch happened. I am a Pensioner on a limited budget and the company rejected my plea for honouring the promise for repairs without any reason. The company is a sham and the warranty is not worth the paper it is written on, the Mechanic pointed out to another Car which was on a Ramp that it got rejected as well.”

Helpful Report

Posted 2 years ago

“I was given the bronze warranty via a dealer. CV joint was found faulty. This inspection was done by a local BMW dealer. WW want to inspect it so the cost of stripping for inspection is £170 which I would have to pay. This isn’t a warranty its a complete joke as my vehicle is a BMW X5 so who would know better than these guys. Would not go near these idiots if I won the lottery. Useless”

Helpful Report

Posted 2 years ago

“Worst warranty company ever. They shouldn't be called warranty wise, more like warranty dodgy. Paid for a policy which includes courtesy car. My car broke down over a month and after requesting a courtesy car.. I'm told, I can only get it, if the repairs will take more than 6 hrs, guess who makes that decision??. Yep you got it, warranty wise. Apart from body repairs, which mechanical or electronic part of the car takes 6 hrs to repair?? In order words, they sell you something you can never get. To me that's not wise, that's dodgy, then they point you to the T&C's on their website. If you you this company be sure to have your lawyer look at the paper work before you sign anything. Getting them to pay for repairs: That's another joke. They'll pay for 1.6 hrs of work, even though it took the garage 3hrs, then they don't want to pay VAT because the invoice should be in their name, but just also include your name and address.. talk about sketch dodgy companies, why don't trading standards clamp down on these scammers.”

Helpful Report

Posted 2 years ago

Warrantywise is rated 3.0 based on 419 reviews