Warrantywise Reviews

Name: Warrantywise
Rating: 2.95

3.0 Rating 427 Reviews

50 %

of reviewers recommend Warrantywise

Company Reviews

Questions

Metrics

3.0

Based on 427 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Warrantywise made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Warrantywise 1 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A SCAM The policy came with a second hand vehicle. I read it carefully and thought it gave me a lot of reassurance, it doesn't. Claim to be the "UK's best Used Car Warranty Provider". Would be 0 stars if possible. I couldn't find a local garage to deal directly with them, because of bad experiences in the past. Described them as "not worth the paper it's written on" I tried to put a quote in myself It took a week to process, with instructions not to get it repaired before authorisation, otherwise they may not pay out. They claim it takes 1-2 days. Did eventually receive an email saying if necessary I could pay the invoice and then claim A week without a vehicle, very inconvenient, especially when you were meant to go on holiday in it . No sign of a courtesy car, which is promised in the policy, that is only available for the 3 hours the repairs are actually being done, garages normally do this anyway. Of course they then wouldn't pay up. Read the reviews, positive ones seem to be how marvellous they are at SELLING policies, negative ones about trying to claim. Edit:claim 2 My policy specifically mentioned air conditioning was covered as an extra. They have declined to pay for that too, apparently because it wasn't pre-authorised, but I do have an email saying I could do that. I am so far £1300, out of pocket, because NOTHING I have claimed for is covered. I understand not everything will be covered, but surely I'm not that unlucky. As a non-mechanic, I don't understand the exclusions, which is where 5hey take advantage of you. DO NOT BUY one of these policies Currently in the process of complaining. Edit 3 After contacting the company who sold me my vehicle with warranty, Warrantywise have agreed to pay 1/5 of my claim, and the company are matching it, which they really shouldn't have to do as they are only a small company. Edit 4 Even after agreeing to pay a discretionary goodwill payment for an invoice I have already paid there are more hurdles to jump through, notably asking the garage to make a new invoice in the name of Warrantywise, for a bill I have already paid, plus completing another form. Then they pay by cheque, and only send them out once a week.”

Helpful Report

Posted 2 years ago

“NEVER IGNORE THE NEGATIVE REVIEWS. I had paid for a premium plan for 12 months. These guys put pretty much every cover under wear and tear cause. I have broken parts which somehow without any evidence from their end, they have declined the claim and put it down as wear and tear. WarrantyWise looks amazing, but once you're a customer, it soon changes. What I did: Step 1 - My garage put in a claim for Intake Manifolds Step 2 - Got Declined Step 3 - I contested and wanted it to be reassessed Step 4 - Garage sent further details Step 5 - Got Declined Step 6 - Got told to make a complaint to customer services. RECOMMENDED: Look for alternatives, AA, RAC are better, as told by my garage. Dealers should not use WarrantyWise.”

Helpful Report

Posted 2 years ago

“IMPORTANT small print trickery, read clause on page 19 appendix F3.16 What a complete joke of a company. "The plan excludes the breakdown or failure due to wear and tear of a part of your vehicle with inherent, common and regularly occurring manufacturing faults which were well publicised (such as Google Internet search)", So if you have a car from a major manufacturer pretty much everything will have gone wrong before and someone will have posted it online, that means WarrantyWise don't have to pay! They did this in my case with a blown engine on a car with only 52K and a full service history. I had the top cover with them and they refused it point blank, leaving me without the £5K Warranty cover I felt I was due. DON'T USE as they won't pay, when you need it! Oli, from Ross-on-Wye.”

Helpful Report

Posted 2 years ago

“Disgraceful… pure cowboys!! DO NOT buy warranty through this company. They WIL NOT PAY ANYTHING EVER. Read the reviews properly of numerous claims rejected not the ones where they’re great taking your payment.”

Helpful Report

Posted 2 years ago

“Can't give no stars told everything was covered. never told me things weren't covered the bcm on my jaguar xf went wrong.jaguar said it had corrosion suddenly it wasn't covered I paid for diagnostic which said I could claim back because they didn't authorisation for the work they said I couldn't claim back the diagnostic fee £100 out of pocket a complete scam”

Helpful Report

Posted 2 years ago

“Total rip off. Reading the reviews for this company it seems like I’m not the only one whose been ripped off. Mechanical warranty that apparently doesn’t cover anything mechanical!”

Helpful Report

Posted 2 years ago

“Complete scam car needed new discs and pads to be told not covered.Had gold cover but brakes are apparently not covered but they told me they were.Complete waste of money.”

Helpful Report

Posted 2 years ago

“Never use this company. I would've give zero stars if Trust pilot let me. They don't tell you that if the car you've just purchased hasn't had a full (and I mean full not part) service history including gearbox oil change they won't repair your car. Honestly choose another. I am now left with a bill costing thousands and have been giving these crooks money for nothing.”

Helpful Report

Posted 2 years ago

“Denied my to repair my car got full service history. There is no good reason to decline my car repair.Only find excuses to decline repair. I don't recommend this Warranty no good at all.”

Helpful Report

Posted 2 years ago

“The biggest Scam ever existed in the UK. No doubt they have excellent customer service but without a doubt, thats not why you paying for. I doubt if any of the claims ever accepted rather than their own people. I have been paying for the warranty for over 3 years now and it was clearly mentioned the engine was under the cover, but there was a fault with a turbo, which was clearly not a “wear & tear” issue, my claim was rejected. How surprising was that!! DO NOT waste your money after warranty wise, you will only get good words in return, and they will turn their back when you make a claim.. Never again, cancelling my plan with them straight away!!”

Helpful Report

Posted 2 years ago

“Tesla owners be very cautious about using this so called warranty company they hide behind t&cs and so-called inherent problems with the cars.My Tesla model S had air conditioning problems they claimed this was inherent with older models Mine was one of the last of the cars to be brought into the UK in 2020 Now they have squeezed out of the claim saying all models have problems.This company speaks with forked tongue be very carefully !!!”

Helpful Report

Posted 2 years ago

“A scam warranty company….. Look at the reply when I tried to make a claim…. Dear Mr Preston I regret to inform you that on this occasion your repair has been declined. Your repairer wishes to replace the following part(s) on your vehicle: 1) Engine They have advised your vehicles engine wet timing belt has failed. We are aware this is a very common failure for Ford engines therefore they are excluded on all levels of cover. Unfortunately, inherent, common and regularly occurring manufacturing faults are excluded on all plans therefore we are unable to authorise your request. Please refer to your plan booklet for full terms and conditions. I am sorry this is not the outcome you expected. If you have any questions or any new information you wish to be considered, please e-mail repairs@warrantywise.co.uk within 30 days of the above date. Yours sincerely Ross Repairs Department - Warrantywise Is that my fault……”

Helpful Report

Posted 2 years ago

“When you take out a plan with WarrantyWise they omit the important fact that their labour rates and all parts include VAT. So when you finally get through their lengthy process of claiming where they are such a mess and try to catch you out at every corner. You end up claiming back the money you have to pay out first and then they refuse to pay the VAT. I will be contacting the Motor Ombudsman about WarrantyWise”

Helpful Report

Posted 2 years ago

“Fraud Company! Do not take this warranty policy! I was very precisely told by the agent that I am fully covered for the drive shaft from day one. When I happened to make the claim after driving nearly 2000 since taking the policy they turned up to decline my claim by saying that the policy was taking out 27 days ago therefore we declined your claim! Absolute Con and Fraud! Do not waste your money!”

Helpful Report

Posted 2 years ago

“Scam avoid at all costs. I purchased a 2013 Renault Megane with 70000 miles on the clock. I paid the dealer an extra £50 to cover a few extra things including air conditioning. I have had the car for less than 4 weeks and my ac condenser has gone. They refused the claim stating it was due to the age and mileage and is down to wear and tear. This means the warranty is useless as any further claims would be met with the same response. How can they justify selling a useless policy. I will be taking a small claims court order against them.”

Helpful Report

Posted 2 years ago

“Beware the hype. If they can avoid paying out they will. I put my car in for an MOT and mentioned to the mechanic that my steering was starting to feel heavy. I needed new brake calipers to get through the MOT but the steering was not an MOT issue. The garage put a claim in Warrantywise for the repairs which they rejected on the basis of the work already being done, which is wasn't, and that I didn't have the MOT add-on (which was fair enough w.r.t. the brake calipers, which incidentally would have been covered if the repair hadn't been part of the MOT). The car passed the MOT and a week or two later went back in for the steering column fix. I again claimed with WW as my policy explicitly mentions 'steering column joints & bearings' are included in my cover. They still refused to pay out based on the fact the work had already been done. It hadn't. It just felt like they were looking for a reason not to pay. I complained. They looked again and decided to criticise the mechanic for not making the steering column issue part of the MOT failure, which given they hadn't seen the car seems odd that they would know how bad it was. They picked up on his use of the word 'seized' to explain the joint was getting stiff, hence the heavy steering. It wasn't seized. I could still drive it. It just felt like the power steering wasn't working any more - that kind of heavy. This was definitely starting to feel like they just needed to justify their original wrong decision. So my advice is beware. They're super nice when they want your money to buy the cover (£3k in my case for 3 years cover), but squirm like hell when they might have to pay out £200 or £300 in a claim. Really poor show in my book. They've got Quentin Wilson plastered all over their marketing but I'm not sure he'd be happy if he knew this kind of service was going on.”

Helpful Report

Posted 2 years ago

“Had to get my car recovered to a main dealer for an engine management issue. the dealer diagnosed the faults costing £2000 to rectify. Warranty wise rejected the first claim, using the small print saying it was caused by carbon build up, whilst I believe this not to be case, surely this is a natural occurrence in a diesel engine ? They also only offered a percentage towards the second issue stating that part could be bought cheaper online and that it wouldn't take that long to fit as the dealer had quoted. I take my car to the main dealer for quality repairs/servicing and thought that the warranty would give me piece of mind . Not the case !!!!! Will be cancelling the policy.”

Helpful Report

Posted 2 years ago

“Scam refused a claim on brake caliphaer I was told policy covers all parts and all faults”

Helpful Report

Posted 2 years ago

“First time of using and it would seem they are a very expensive joke. Vehicle developed braking / traction faults - diagnosed as faulty abs sensor, whilst on diagnostics a faulty auxiliary heat/coolant circulation pump was also diagnosed. Report and claim was submitted. Only a partial settlement was offered. I phoned them to be told they only pay 50% of claims and a Warrantywise "Technician" doesn't believe the faulty ABS sensor is "consequential" of the pump failure therefore claim is not being paid in full! I queried 50% and "consequential" also commented it doesn't take a technician to realise these are two totally separate faults - never the less they are diagnosed faults. After asking several times to speak to a technician or a manager the line went dead.”

Helpful Report

Posted 2 years ago

“Avoid Warrantywise great when taking your money but different story when you need to claim rude and unhelpful staff waste of money they claim they did not receive my mileage photo took my money and did not activate my plan never told me AVOID”

Helpful Report

Posted 2 years ago

Warrantywise is rated 3.0 based on 427 reviews