“Selling out of date ejuices and their only response is "couldn't give a s**t because people still buy them". If you wish to risk your life vaping expired juice that's up to you but not me thank you.”
“Do NOT use this company people.
They rip genuine folk off.
I bought a large bundle of juices, their carrier delivered to the wrong address.
DPD have admitted their driver went to the wrong house and the GPS proved it.
Yet Washington Vapes are ignoring all my calls and emails.
Absolute shambles of a company.
I have escalated a case with trading standards.”
“BE WARNED. SEE ALL OF THEIR BAD FEEDBACK BEFORE BUYING THESE CHEAP FAKES.CUSTOMER SERVICE IS THE VERY WORST.
They do Not help they just argue about the fact. They are deceptive. See all the bad feedback talking about fake vapes fake oils and fake disposables.
The photos they showed were nothing at all like the vape sent to me. The photos showed a far superior and more expensive vape and the vape they sent me was nothing like the photos had shown. They are miss selling by showing a different item than the advertised one. I've reported this action to trading standards who have told me as the photos were different from the item sent I should have been fully refunded because they did not send the one pictured photograph. They have been a nightmare and have definitely deceived me and many more people. I suggested they should put the right photos next to the descriptions as it's totally misleading. They believe that showing a different picture is legal. But its not. They are ripping people off by showing better vapes than they send. Trading standards said this company has been warned multiple times before for doing the same thing. They have not taken responsibility for Selly me a different item than was photographed.
This is very bad practice so it seems their photos or their sales can Not be trusted. This is a scam company who are ripping people off everyday. Please be warned they are cheats and sell items that don't match the items sent. They believe its not law to show the right article photos they have added a very sneaky wording saying mini in descriptions but the one in the pictures was not a mini.be warned about these cheats, they believe the photos do not have to show the right pictures. Miss selling by adding a different photo. You will receive a fake cheap Chinese copy that is totally different from the vapes pictures. Such bad company who cannot be trusted.”
“Prices are good but that's about it.
I bought a tank from here via their online shop. The tank was leaking after a couple of days so I contacted them to return my item for a replacement (a common and well documented fault on this particular tank). After sending the tank back - to be inspected (as if I was lying about it leaking) they said this tank didn't leak. I had photos and videos of the tank leaking. After a few days trying to get in contact I was told to phone the manager. The manager was extremely rude and obnoxious and basically shouted at me down the phone saying there was no leak.
After weeks of perseverance I finally was sent a replacement tank.
I'll never be buying from them again. Extremely unprofessional.”
“My review is poor as l ordered lux bars and out of the 6 boxes of ten, at least 6\10 bars were empty in each box..completely dudd.So what a waste of money.”
“I have bought over 100 vapes in a month and nearly every single one of them ran out of battery within 5 min or the flavour was compleety away and was only a burning taste left I tried to complain and asked for a partial refund in which they refused I started checking the barcodes with elux websight only to find out the vapes they are selling are FAKE beware of this sight they rip you off and sell fake capes that could be harmful they have been reported to trading standards and will hopefully be investigated”
“Nothing wrong with this company other than they use DPD for delivery
I ordered a week ago got a message saying it would be delivered two days later. A week on and I am still waiting I have contacted the company no reply”
“at first the issue was with delivery company saying there was no one in to take delivery , which is a total lie as the delivery address was a 24hr business , rang washington vapes and explained this still waiting for call back to explain why this happened not great customer service”
“Phones unanswered, emails ignored, order dispatched when a change had been made prior to dispatch. This company is a joke. Started off well but communication is next to impossible. You've lost my custom.”
“I have placed four orders with this company over the last two to three months and they have been great. Good prices and good comms.
Can’t argue about the postage cost when I can but my favourite Dinner Lady flavours at less than a fiver for 50ml .
All four orders dispatched quickly and received in good time using the Royal Mail option .
My only gripe is too many emails from them .
Otherwise now my go to online vape store .”
“Was a difficult choice about what to rate this site, The product range and price is very good, although a little disappointing that they don't offer free delivery if ordering over a certain value which most vapes stores do.
The website itself is very slow and not easy to navigate.
The other problem i found with the website is that the fields are aligned correctly. This has caused me an issue on selecting a delivery method. It states DPD in bold text and beneath in non bold text advises it includes Saturday delivery. This actually isn't the case apparently the non bold text is actually a note about the DPD option below.
I wouldn't have minded but i have placed a delivery to an alternative address as it stated it would come Saturday, but i then receive a message saying its coming Monday. I can't change the delivery address and i now have a package being delivered to somebody elses address who won't be home Monday. If i knew this, i would have ordred it to be delivered to my home as i will be there Monday.
Now i'm not sure when i will be able to receive my delivery due to misleading information on the site.
Upon contacting support, they wasn't helpful at all. Seems as though your badgering them opposed to them actually being there to assist.
This is only my 2nd order from the site, 1st was processed and delivered great, but this has now shaken my confidence in placing a 3rd.”
“Best vape company by far. You can get good e liquid fast & cheaper than anywhere else. Been using them for the last 2 years and won’t go anywhere else. Ignore the bad reviews they must be idiots. Some have left more than 1 review. What a joke.”
“Terrible customer service
Terrible customer service, ordered a device which turned out to be faulty and when I returned the item to request a refund I was made to feel it was my fault, had the device just over a week with the release button for the battery came out. I had said I would purchase another device but the staff were so rude they responded with we don’t want your business. I have been a loyal customer for a few years and just shows how people treat loyal customers that help them grown the business and recommending to my friends.
Just goes to show how much care and attention they give to loyal customers that spend on average close to a £100 a month”
