“My review is poor as l ordered lux bars and out of the 6 boxes of ten, at least 6\10 bars were empty in each box..completely dudd.So what a waste of money.”
“I ordered some vapes 2 months ago, they were sent to my address but returned by dpd because the package was damaged, we still havnt had a refund or our products, at this point I would just like to receive a response to my emails and phone calls”
“I have bought over 100 vapes in a month and nearly every single one of them ran out of battery within 5 min or the flavour was compleety away and was only a burning taste left I tried to complain and asked for a partial refund in which they refused I started checking the barcodes with elux websight only to find out the vapes they are selling are FAKE beware of this sight they rip you off and sell fake capes that could be harmful they have been reported to trading standards and will hopefully be investigated”
“Do NOT use this company people.
They rip genuine folk off.
I bought a large bundle of juices, their carrier delivered to the wrong address.
DPD have admitted their driver went to the wrong house and the GPS proved it.
Yet Washington Vapes are ignoring all my calls and emails.
Absolute shambles of a company.
I have escalated a case with trading standards.”
“BE WARNED. SEE ALL OF THEIR BAD FEEDBACK BEFORE BUYING THESE CHEAP FAKES.CUSTOMER SERVICE IS THE VERY WORST.
They do Not help they just argue about the fact. They are deceptive. See all the bad feedback talking about fake vapes fake oils and fake disposables.
The photos they showed were nothing at all like the vape sent to me. The photos showed a far superior and more expensive vape and the vape they sent me was nothing like the photos had shown. They are miss selling by showing a different item than the advertised one. I've reported this action to trading standards who have told me as the photos were different from the item sent I should have been fully refunded because they did not send the one pictured photograph. They have been a nightmare and have definitely deceived me and many more people. I suggested they should put the right photos next to the descriptions as it's totally misleading. They believe that showing a different picture is legal. But its not. They are ripping people off by showing better vapes than they send. Trading standards said this company has been warned multiple times before for doing the same thing. They have not taken responsibility for Selly me a different item than was photographed.
This is very bad practice so it seems their photos or their sales can Not be trusted. This is a scam company who are ripping people off everyday. Please be warned they are cheats and sell items that don't match the items sent. They believe its not law to show the right article photos they have added a very sneaky wording saying mini in descriptions but the one in the pictures was not a mini.be warned about these cheats, they believe the photos do not have to show the right pictures. Miss selling by adding a different photo. You will receive a fake cheap Chinese copy that is totally different from the vapes pictures. Such bad company who cannot be trusted.”
“at first the issue was with delivery company saying there was no one in to take delivery , which is a total lie as the delivery address was a 24hr business , rang washington vapes and explained this still waiting for call back to explain why this happened not great customer service”
“Phones unanswered, emails ignored, order dispatched when a change had been made prior to dispatch. This company is a joke. Started off well but communication is next to impossible. You've lost my custom.”
“Trying to get a reply is like pulling teeth absolutely terrible customer service will never use again avoid!!! they took £25 from me and aren't replying thieving pigs”
“Online rip offs. Tried flavours for my girl when she asked if they were weird. I can confirm they had no flavour compared to reputable supermarket vapes. Then wouldn't refund her like she was making it up.”
“Sent rubbish to my girl online. I don't vape but can confirm flavours were non existent compared to flavours she bought from real companies. Robbers as they won't refund her. avoid buying online. Probably keep the genuine stuff for the shop. One star rating too many.”
“Rip offs online. Robbed my girl. Taste are not same as real companies and I don't even vape, just tried them to confirm that taste were non existent . Hope your shop goes up in vape. Lucky I don't live nearby. Avoid online. Robbers.”
“Absolutely shocking customer services, my order was lost in the post, Royal Mail confirmed they has lost it and Washington Vapes could claim their money back but they still refused to refund me or resend. So now they have my money & will be able to claim with Royal Mail too and I'm left with nothing!
I would suggest reading this companies reviews before committing to a purchase!”
“Two items missing and 1 incorrect. On sending emails to inform them they have sent cctv of someone packing my order however the cctv is unclear and nothing is clearly visible.
On asking them to provide a still image of all items in the box they refuse to do so. My first order with them at over £150 and my last.
Very unhelpful staff and they are making me feel like a criminal for items they refuse to believe me when I say they were NOT in the box!
Whilst the items missing were not expensive if they do this to customers they will be on a tidy little profit!
Their attitude is who cares! They will exchange an item that was sent incorrectly but will not do anything about the missing items.
I will avoid at all costs now which is a shame as apart from a couple of missing items and an incorrect flavour I’ve enjoyed the rest!
Items are only cheap if you get them ALL! Which I certainly didnt.”
“AVOID!!!!!!! Disgusting service, will be reporting to Trading Standards. They have decided to be brilliant with customers by reducing guarantee to only 60 days when everyone else seems to be stating 6-12 months. Spoke to the Manager Jordan, would rather damage his own brand of the business then help a customer with a manufacturer defect on a product less than 4 months old.. Shame on you and the company. When will people understand stop sticking to your own made up policies then blaming your policy why you can't do something.”
“Absolutely disgusted with the behaviour of this store ordered a few weeks back a mystery box and received harf an order had to complain and now order the same again just to see and get 500ml not 1L as stated on there Instagram and website absolutely joke of a place”
“Worst place ever to buy, DO NOT BUY! The customer service is bad! They will lie and bs you so l had to go to (ganja-estates.com) and before God and man this company is reliable and legit and their products are outstanding with fast delivery right up to your doorstep so you don't stress when using ganja-estates.com”
