“Was a difficult choice about what to rate this site, The product range and price is very good, although a little disappointing that they don't offer free delivery if ordering over a certain value which most vapes stores do.
The website itself is very slow and not easy to navigate.
The other problem i found with the website is that the fields are aligned correctly. This has caused me an issue on selecting a delivery method. It states DPD in bold text and beneath in non bold text advises it includes Saturday delivery. This actually isn't the case apparently the non bold text is actually a note about the DPD option below.
I wouldn't have minded but i have placed a delivery to an alternative address as it stated it would come Saturday, but i then receive a message saying its coming Monday. I can't change the delivery address and i now have a package being delivered to somebody elses address who won't be home Monday. If i knew this, i would have ordred it to be delivered to my home as i will be there Monday.
Now i'm not sure when i will be able to receive my delivery due to misleading information on the site.
Upon contacting support, they wasn't helpful at all. Seems as though your badgering them opposed to them actually being there to assist.
This is only my 2nd order from the site, 1st was processed and delivered great, but this has now shaken my confidence in placing a 3rd.”
