WasteOnline Reviews

Name: WasteOnline
Address: River Torne House, 323 Bawtry Road, Doncaster, Doncaster
Rating: 4.61

4.6 Rating 2,615 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 5 star review on 29th May 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had booked a day off work & skip NEVER arrived..allegedly delivered 200 yds away? Now re-booked for a week later..thanks to a nice lady from wasteonlline..”

Helpful Report

Posted 3 years ago

Hi Craig. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Will only be using operators where I can book and liaise directly with operators in future.”

Helpful Report

Posted 3 years ago

We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip arrived 2 days later than booked for and then not at the correct times..Avoid and use a local firm rather than a firm like this.”

Helpful Report

Posted 3 years ago

Hi Andrew, We are so sorry that the delivery was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed on to our customer service department. The WasteOnline Team.

Posted 3 years ago

“very poor and extremely disappointed how they deal with the issue, definitely NOT recommended,”

Helpful Report

Posted 3 years ago

Hello Mustafa, We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously and it has been passed over to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Been waiting almost 2 weeks for them to remove my skip. Despite me chasing constantly.”

Helpful Report

Posted 3 years ago

Hi Stephen, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed on to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Missing delivery datę and because of that we haven’t been able to keep slot with our digger as no access to my back garden. They don’t care.”

Helpful Report

Posted 3 years ago

Hi Joanna, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. Your feedback has been passed on to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Skip a day late”

Helpful Report

Posted 3 years ago

Hi Stephen. We're so sorry you didn't find WasteOnline to be up to standard. We take customer feedback very seriously and will look to review our communication & update system to better inform customers of any issues. Please get in touch with us if you have any more concerns. Thank you, The WasteOnline Team.

Posted 3 years ago

“Wrong i formation provided when selecting the Waste type as Mixed which do not cover Grass and Turf. Not happy with the service.”

Helpful Report

Posted 3 years ago

Hi there, We are aware that our waste carrier may have left a note to inform you that turf couldnt be left in the skip. We are aware that they collected the skip anyway but just wanted to let you know for next time. As a general rule of thumb turf is fine in a mixed waste skip. Any issues let us know, Thank You, The WasteOnline Team.

Posted 3 years ago

“You think you are signing up to an agreement that your company will honor however even though you agree a date for collection the Company seems to please itself when it makes the collection. You are given wrong information about when the collection will be made and you find yourself hanging around for a lorry that never arrives. When the lorry does arrive you find the driver is not confident about reversing into your property so he makes up a story that your skip is overloaded and unsafe. You are left with a skip for a further two days after it threatens you with a further charge before closing for the weekend. It appears to ignore its own terms and conditions, which are hidden away on the website, as within paragraph 6.5 of the conditions where an event occurs and the collection cannot be made on the agreed date a new date should be agreed and the customer informed. Of course none of this happened as the Company can break its terms and conditions without any financial recourse but is onto the customer for extra money when they think there is a breach. I would not recommend this Company to anyone nor will I use it again.”

Helpful Report

Posted 3 years ago

Hi Kevin, We are terribly sorry that the collection is late. We are working around the clock to ensure collections are made as promptly as possible. We will be sure to contact the waste carrier immediately with the aim of resolving this for you as quickly as possible. We will investigate the issues regards the lack of communication as a priority. Many Thanks for your feedback, The WasteOnline Team.

Posted 3 years ago

“Skip not collected”

Helpful Report

Posted 3 years ago

Hi Katherine, We are sorry the skip has not been collected. We are working hard to make sure out waste carriers collect skips promptly. Should you experience any more delays please get in touch with us at contactus@wasteonline.uk. Thank you.

Posted 3 years ago

“Charge me £90 because cars parked in front of the skip when they came to collect”

Helpful Report

Posted 3 years ago

Hi there Jagdip. Please accept our apology for this. In cases where the skip is not accessible for collection we are charged a wasted journey fee. Should you wish to speak to us about this further, please get in touch. The WasteOnline Team.

Posted 3 years ago

“The skip was three days late being delivered. It is now three days late being collected. When you call the company nobody returns your call. They continually lie about delivery/pick up times. I find it amazing that they have the arrogance to think that we all have days on end to sit in and wait for them to come. I can safely say I will NEVER be using them again.”

Helpful Report

Posted 3 years ago

Hi Clare, We are so sorry that the delivery and collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. I have passed your feedback over to our customer service department. The WasteOnline Team.

Posted 3 years ago

“hired the skip for the weekend we are now on Wednesday at 5.05pm and the skip is still on my drive.”

Helpful Report

Posted 3 years ago

We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. I have passed your feedback across to our customer service department. The WasteOnline Team.

Posted 3 years ago

“Didn't arrive until day after the promised date, which was annoying as I'd taken the day off work. It then took them 3 more days after collection date to actually collect the skip.”

Helpful Report

Posted 3 years ago

Hi Cate, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 3 years ago

“Delivered on time. Not collected when i requested. After speaking to the skip company direct they said they will collect whenever they want within 1 to 4 days. I have a small property and need space for delivery of new goods so timed delivery snd collection to coincide with other deliveries. Not impressed.”

Helpful Report

Posted 3 years ago

Hello Richard, We are terribly sorry you weren't 100% satisfied with the service we provided. We take all feedback very seriously. I have sent your details across to our customer service department. Thank you, The WasteOnline Team.

Posted 3 years ago

“Skip was not delivered on the day promised, nor collected on the day promised. No communication at all to explain the delays. Very frustrating.”

Helpful Report

Posted 3 years ago

Hi there Anon, I'm terribly sorry we experienced some delays int he delivery and collection dates. I'm unable to investigate further without your name or order details so please do get in touch if you wish to speak to us about this further. We are working hard to ensure deliveries and collections take place on time and in some cases this doesn't happen. We can only appologise for any inconvenience caused. Feedback is important to our development and this will be taken seriously. Thank You, The WasteOnline Team.

Posted 3 years ago

“Skip did not arrive on selected day. No contact was made regarding this. Skip arrived very late the next day and again very little satisfactory communication.”

Helpful Report

Posted 3 years ago

Hi there Anon, we are sorry that the communication wasn't up to standard and that the delivery was late. We are working hard to improve these aspects of the service and your feedback will prove valuable for this purpose. Thank You, The WasteOnline Team.

Posted 3 years ago

“very poor customer service after 10 days issues still not resolved,”

Helpful Report

Posted 3 years ago

Hi there Michael, I'm sorry that we have not met your expectations with this. I trust that our customer service team are working on this issue but I will give them a nudge just in case it's been missed. Either way I can only appologise for this. If this hasn't been resolved already, we will make it our priority. Thank You, The WasteOnline Team.

Posted 3 years ago

“Absolutely rubbish. Don’t waste your money on this company. They delivered the skip but nearly a week after it should have been collected it’s still stuck on my drive, utter waste of time. I’d have given zero stars but it won’t allow me to. NOT HAPPY”

Helpful Report

Posted 3 years ago

Hi there Anon. We are sorry that this hasn't been as you would have expected. I would like to escalate this to the customer service manager but the review was left anonymously. Please get in touch and we will investigate immediately. Thank You, The WasteOnline Team.

Posted 3 years ago

“The skip was meant to be collected on Monday. It still hasn't been collected.”

Helpful Report

Posted 3 years ago

Hi Graham, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. I have passed your details across to our customer service. The WasteOnline Team.

Posted 3 years ago

WasteOnline is rated 4.6 based on 2,615 reviews