WasteOnline Reviews

Name: WasteOnline
Address: River Torne House, 323 Bawtry Road, Doncaster, Doncaster
Rating: 4.61

4.6 Rating 2,616 Reviews

90 %

of reviewers recommend WasteOnline

Company Reviews

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Phone:

0845 176 0020

Email:

contactus@wasteonline.uk

Location:

River Torne House, 323 Bawtry Road, Doncaster
Doncaster
DN4 7PB

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WasteOnline 3 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a skip on Friday to be collected Monday and it’s still sat on my drive Wednesday waiting to be collected”

Helpful Report

Posted 4 years ago

Hi Mark, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. I have passed your details over to our customer service department. The WasteOnline Team.

Posted 4 years ago

“Your bloody skip has still not been collected. I've just had to turn away the lorry that was delivering my topsoil as it was unable to unload. I will have to pay for it to be redelivered if your skip is ever gone.”

Helpful Report

Posted 4 years ago

Hi Christopher, I will ensure this is passed to the operations team to investigate. I can only appologise for the inconvenience. Thank You, the WasteOnline Team.

Posted 4 years ago

“The skip was delivered on time but the driver was supposed to ring us before he came and he didn’t. The lady I spoke to on the phone was lovely and sorted the problem out. When the driver came to pick the skip up he hit our garage wall and knocked the brackets off the down pipe I sent an email to waste online and have not had a reply. Not even an apology.”

Helpful Report

Posted 5 years ago

Hi there Andrew, apologies that the driver didn't call, we will always ask but on occasion they are under strict time restraints and do not stop to make the call. We will follow up with the waste carrier. In terms of the damage to the drain pipe I can't see that you contacted us. I have checked the contactus@wasteonline.uk email inbox, along with the live chat logs. I will pass this to a member of the team now to resolve as we have a strict policy in place regarding damaged property. Thank You The WasteOnline Team.

Posted 5 years ago

“Wrong size skip delivered and not picked up when it was supposed to be.”

Helpful Report

Posted 5 years ago

Good Morning, We are terribly sorry that you have a few issues with your order. I would like to follow up with this with you but you have left the review anon. If you wish to speak to us please get in touch. Thank you, The WasteOnline Team.

Posted 5 years ago

“Ordered skip for 2 days came a day late and picked up first thing following morning whole day wasted”

Helpful Report

Posted 5 years ago

We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 4 years ago

“Skip was delivered on the right day but has not been collected on time and is now getting ridiculous. We are in the process of moving house and are now at risk of a skip blocking the drive on moving day. The company / skip providers don’t seem to understand the urgency of the situation and can’t seem to allocate anyone to pick up the skip, despite us getting a message from wasteonline that the skip should have been collected 3 days ago. Clearly wasteonline don’t manage the suppliers well. No phone number to call to resolve issues, you have to resort to an online chat system. Poor communication, poor service, lack of resolution/urgency in this situation, all for the ‘small’ fee of £200. Do not use this company.”

Helpful Report

Posted 5 years ago

Hi there Alex, We are terribly sorry for the late collection. I have escalated this in order to ensure that it is resolved quickly. In some instances missed collections do go under the radar and we are working hard to ensure that this doesn't happen. One of the team will be in touch soon. We thank you for your feedback, it's vital to allowing us to improve our service further, Thank You, The WasteOnline Team.

Posted 5 years ago

“Skip didn’t turn up when promised and then the second skip I already payed for never turned up and they accused me of not paying but when they realise I had they didn’t even apologise to me and it put my job back about a week so I would never use again”

Helpful Report

Posted 5 years ago

Hi Roger, I'm really sorry this didn't go to plan. I will speak with the operations team to ensure any issues encountered are prevented from going forward. Thank you for your feedback, we take it very seriously in order to improve our service. Thank You, The WasteOnline Team.

Posted 5 years ago

“More expensive than local supplier, however convenient. However when pick up was organised, confirmed and subsequently not collected No communication was provided and when complain raised, they were unable to accelerate a pick up or offer compensation consider the lost days of work.”

Helpful Report

Posted 5 years ago

Hi Lukas, we're terribly sorry that this didn't go as smoothly as you would have expected. We will investigate the lack of communicated and can only apologise for that. Many Thanks, The WasteOnline Team.

Posted 5 years ago

“I ordered 2 skips. None of them delivery on time. We ordered cause we need it but even delayed almost a week”

Helpful Report

Posted 5 years ago

Hi Tu, We are so sorry that delivery was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 5 years ago

“Stupid and expensive”

Helpful Report

Posted 5 years ago

“It's been 3 days since my skip should have been collected and it's STILL HERE! This is so poor it's unbelievable.”

Helpful Report

Posted 5 years ago

Hi Chris, Terribly sorry that this skip is still with you. I will pass this over to the operations team to be resolved asap for you. Thank you.

Posted 5 years ago

“I emailed you twice to ask if I could keep the skip for a few more day as the weather was bad and we hasn’t done what we needed to do and I got no answer back and woke up and the sip was gone”

Helpful Report

Posted 5 years ago

Hi there Ina, I'm really sorry this has not gone to plan for you. I've checked our email channels and can't find your emails there, however, I did decide to check the no-reply inbox just in case and it seems that replied to the no-reply inbox that we use for automated emails. This inbox isn't manned so it was not seen. We are working on implementing some autoreply solutions here to prevent this. Thank you, The WasteOnline Team.

Posted 5 years ago

“Skip due to be collected on 10/6 still hasn’t been collected and no communication as to when Not happy”

Helpful Report

Posted 5 years ago

“Wasn’t happy from start to finish, date was moved for delivery and then collection was meant to be Monday didn’t turn up so messaged. Then was told Tuesday even rang the company direct to be told yes will be today. No show again! Finally picked up this morning.”

Helpful Report

Posted 5 years ago

Hi there, We are terribly sorry that your experience with WasteOnline wasn't what we would have hoped. This kind of feedback is extremely important to us so that we can improve the service. If you do wish to speak to us about this, please get in touch, Thank You, The WasteOnline Team.

Posted 5 years ago

“I have been waiting for someone to contact me regarding the skip that is still outside my house I was told that it would be picked up on Friday I wasted a day of my life waiting and yet again there was nobody around to give me any information this whole episode regarding this skip has been a nightmare and I can’t wait for it to be over”

Helpful Report

Posted 5 years ago

Good Morning, Alan, We're terribly sorry that something has gone amiss here. I have escalated this issue immediately so expect someone to be in touch shortly. We take feedback like this very seriously as it helps identify where things might not be working as we had liked. Thank you, The WasteOnline Team.

Posted 5 years ago

“The skip was delivered late on Wednesday when it was ordered for Monday. It was meant to be for 3 days but was taken away FIRST THING on Friday, so, in effect we had it for at most a day & 3/4! I had to email several times before a receiving a response. When I asked for a price reduction, Gareth, the manager hid behind COVID-19 and disclaimers and couldn't even be bothered to apologise. However, I must commend Damian for trying to get the skip delivered earlier and apologising for the poor service. I will never use or recommend this company to anyone and in fact have put a review on Trust Pilot to avoid them like the plague!”

Helpful Report

Posted 5 years ago

Hi Paulette, we are terribly sorry for the service you have experienced here and completely understand your frustration. I'll make sure that this message reaches those that need to see it. Rest assured we will take this feedback on board and ensure that the required process changes are made in order to prevent these kinds of issues. WasteOnline is an ever-evolving platform that takes pride in understanding and making changes based on customer feedback. If you wish to speak to us about this experience, please get in touch.

Posted 5 years ago

“I received an email on 4th June to confirm that my collection would be on the 5th June but it never got collected.i asked the neighbours to move their cars for access.after adverse weather conditions lastnight my rubbish had blew off my skip.i wish waste online would’ve confirmed the correct day they would’ve come”

Helpful Report

Posted 5 years ago

Hi Phillip, I'm terribly sorry for the late collection. We will chase this up with the waste carrier now and someone will be in touch. Thanks again, the WasteOnline Team.

Posted 5 years ago

“Skip was a day late being delivered. Now 3 days late being collected and still waiting.”

Helpful Report

Posted 5 years ago

Hi Arthur, I'm sorry this hasn't gone to plan. I'm made aware one of our operational team members attempted to get in touch yesterday but there was no answer. If you wish to speak to us about this please get in touch, Thank You, The WasteOnline Team.

Posted 5 years ago

“A huge pile of rubbish was left on the drive without explanation,we didn't think it was over filled and thought we had packed it securely? resulting in employing someone else to remove this”

Helpful Report

Posted 5 years ago

Hello Dimitri, we are terribly sorry to hear that there was some waste left on your driveway. In many cases, we can resolve this in as little as 48 hours at no cost to you, but I can't see that any contact was made to us to report the problem. If you still wish to speak to us about this issue please get in touch. Thanks, The WasteOnline Team.

Posted 5 years ago

“Skip not collected”

Helpful Report

Posted 5 years ago

Hi Nina, We are so sorry that the collection was delayed. This kind of feedback is very important to us and will be used to ensure that these rare occurrences are minimised in the future. The WasteOnline Team.

Posted 5 years ago

WasteOnline is rated 4.6 based on 2,616 reviews