waterdrop US Reviews

Name: waterdrop US
Address: Waterdrop Microdrinks, LLC, 200 S Wacker Drive, Suite 3100, Chicago, IL 60606, ,, Wien
Rating: 4.68

4.7 Rating 5,930 Reviews

93 %

of reviewers recommend waterdrop US

4.7

Based on 5,930 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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waterdrop US 5 star review on 27th July 2025

Ray

waterdrop US 5 star review on 24th June 2025

Anonymous

waterdrop US 5 star review on 28th May 2025

Nicole

waterdrop US 5 star review on 27th May 2025

Lydia

4183

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I drink more water because of the little drops. It has been almost a year now. I have a glass bottle and sports bottle and they are ok.”

Helpful Report

Posted 3 years ago

“I ordered on my mobile device & didn't realize that part of my order was these stupid little 3 packs, the picture looks like they're regular boxes. One response I got highlighted where, in tiny print, it says 18 microdrinks. I feel it should clearly state "sample packs" in the image or description. I didn't even want the water bottle (haven't opened the package), but I thought that the set was a super deal for VIPs during a new product launch & I could gift the bottle to someone, add it to a raffle basket for charity, something. The email with my VIP coupon code ended up in a promotion folder, so it didn't get used. I found it within an hour of ordering & messaged the company to see if it could be added, but was told, basically "too late, not our problem, too bad". The order didn't ship for 3 more days, so I don't understand why a price adjustment couldn't be made. Adding insult to injury, I spent $150 thinking I was getting enough product get me through for a couple of months. Instead, I got 1/3 of what I expected. I reached out a few different ways about my disappointment - I wanted to try & return the bottle that I never wanted and get drops instead. The rep, James, ended up saying it would be escalated to his supervisor (Aracely) via Facebook messenger, but she never responded. I tasted the Oro, liked it, but am so disgusted with your company & feel like I was tricked, that the entire order is sitting on my front porch. I haven't opened any of the boxes with straws, glasses or water bottle, so I can't review them. I don't know if I'll ever order from Waterdrops again. I'm really angry & upset with your company and definitely would NOT recommend anyone buy from you at this point. Another company with electrolyte tablets that I bought before I found waterdrops ended up sending me a "we miss you" coupon, so I may just go back to them. Too bad, because I liked your product, the sight of them makes me sick right now. If you were looking for a way to lose customers, congratulations, you've found it”

Helpful Report

Posted 3 years ago

“Wonderful in every way!”

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Posted 3 years ago

“Haven't tried everything yet but since far I have enjoyed everyone.”

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Posted 3 years ago

“I'm so glad I found this company! I love having something that makes me look forward to drinking water instead of trying to find other things to drink instead. Thank you!”

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Posted 3 years ago

“AMAZING flavors! Great starter kit & lovely bottle!”

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Posted 3 years ago

“I discovered Waterdrop several months ago in social media. I don’t like plain water and I wasn’t drinking enough fluids during the day, so I decided to try waterdrops to increase my daily fluid intake. I’m so glad I did- I am definitely drinking more fluids during the day now that it’s not boring water. I’m solidly team Youth, Glow, and Vibe and keep I restocking my supplies. The loyalty membership rewards and free gifts are also crazy generous and amazing- I’ve cashed in some reward points for a drink bottle and have received tote bags, free micro drinks and tumblers as well. I love the stainless steel drink bottle- love the look of it and it keeps my drink cold for hours. I especially love that I was able to redeem loyalty points to get it! My only complaint is that the opening is narrow and I can only feed one small ice cube through at a time. The Waterdrop flavor selection is great. I find them refreshing and not overpowering. My favorites being Youth, Glow, and Vibe, but Flair, Boost, Zen, and now Oro are in the rotation. Some flavors I love some more than others, and some just are not to my own personal preference. I appreciate the variety and that other people may prefer what I do not. The ones I tried and I did not like (only 3 I don’t care for), I use those in my workout water- I’m not going to waste any of them! I adore this company and its products!”

Helpful Report

Posted 3 years ago

“I have enjoyed the flavors! I ordered the next batch already! I hope the new flavors I got that didn’t come with the starter kit is as good as the others!”

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Posted 3 years ago

“This company is very customer friendly!! Love the drops and amazing customer service!”

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Posted 3 years ago

“Waterdrop is fun and really helped me improve my water intake with flavors and accessories I love.”

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Posted 3 years ago

“The glass bottle is beautiful and the bamboo top is tight and leak-free. The flavors are amazing. I haven't found one I didn't like! Drinking more water now which is good!”

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Posted 3 years ago

“I have a hard time drinking plain water all day. Waterdrop is the perfect addition to help me. I was a "lemon in the water" for a long time and it became very boring. I love the flavors and the fact that it isn't very sweet. It is the absolutely perfect addition to make me want to drink more water.”

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Posted 3 years ago

“Makes water drinking enjoyable😊”

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Posted 3 years ago

“First Lovet it a lot.. until the clip in the cap is broken after 3 months... please provide the replacement of the cap so then i can still use the tumbler... It is a good quality tumbler.... The waterdrops itself is amazing, definetely will grab more.”

Helpful Report

Posted 3 years ago

“Love love love this product!”

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Posted 3 years ago

“I am very please with my Starter Set Glass so much that I ordered the 5+1 Value Set. I love the comfort of the glass and it's very easy to wash up. I like the ease of the cover to just pick up and take with me on the go.”

Helpful Report

Posted 3 years ago

“I love this product as it actually makes water tasty without any chemical additives. I do think that it is expensive and for those of us who use the product continuously there should be discount coupons. I really do not need a discount on the bottles/containers. But a break on the flavors I love would go a long way.”

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Posted 3 years ago

“Great way to enjoy more water without a lot of added sugar”

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Posted 3 years ago

“Great customer service, I love the flavors and the extra vitamins I get and they definitely help me drink more water!”

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Posted 3 years ago

“The best thing I've ever done for my hydration. Pic is my work stash. Boost is my fav!”

waterdrop US 5 star review on 8th May 2022

Helpful Report

Posted 3 years ago

waterdrop US is rated 4.7 based on 5,930 reviews