“I'm a client located outside of the United States, I wasn't sure if UNIQUE RECOVERY FIRM could assist with a global cryptocurrency scam. I was relieved that they managed things well. They cooperated with me in spite of the time zone difference and were informed on cross-border financial matters. I received regular updates and there was constant communication. They eventually managed to get my money back. Their skills and global reach were crucial.”
“30% restocking fee!!! First time and last time I ever purchase from this company. Bought on item online, looked through all the items description and specifications and no where did it show the what I was looking for so I messaged them through the chat option and also asked about the return policy just in case it didn’t work out. Got the item it was the wrong and I didn’t even open it, I tried to return it and they are charging a 30% restocking fee.. no help I tried showing them the transcript but didn’t care… NO CUSTOMER SERVICE..”
“Return service is a nightmare. They tried their best to make you keep the items.
I ordered 20 Dole soft serve mix, all mango for a big event. I received email from webstaurantstore said that they had only 8 boxes in stock and the rest are backordered. I immediately placed another order for 12 case of pineapples. It took me 1 hr to reach their support team to cancel the backordered items. They said they already shipped out all 20 boxes of mango dole mix. I requested them to cancel of the 12 pineapple doles and they would not accept them back. They're still being delivered to my address. I canceled all account and will not buy anything from them again. This happened twice already.”
“Awful customer service! Spent over $40,000 on 2 Henny Penny fryers that were damaged, missing parts and one with no factory seal and dirty and they would not replace. Took weeks to get any response and you cannot speak to someone directly. You get an email of responses that never take care of the issue. Very frustrating. You learn a lot about a company on how they deal with problematic issues and I give them an "F". I can only try to help others avoid this problem in the future.”
“Price may seem like the best deal ever, don't let that fool you! As this is the only PRO they offer.
I am beyond frustrated with this company. Their shipping costs are horrible AND eats up any savings you may think you got by purchasing from this company. The ETA's are absolutely the worst, if you're tax exempt, you have to jump through hurdles to get the tax removed AND what is EXTREMELY irritating is that there is no phone number to call. Everything is done through chat or email.
I will definitely be taking my business else where”
“I buy from them all the time and this last time they let me down. First they sent the wrong size table and then they sent one broken. I sent customer service the picture of the broken table and they started a replacement again only to cancel. So now I am stuck with a broken table and they don’t care.”
“They lie about items being in stock and they even offer next day shipping. You will wait forever and never get your item and have to charge back on your credit card!”
“One of their employees is a woman by the name of Paige Clark. I was recently the victim of a domestic violence incident in which I was attacked and assaulted by the sister of Paige Clark. Paige Clark was witness to this attack, and then attempted to shame me into silence about the attack I suffered at the hands of her sister, claiming that if I told anyone what had been done to me, it would be "defamation." --People have a right to know the character of their employees and coworkers.”
“WILL NEVER BUY FROM THEM AGAIN. THEY CALLED THEM AND WANT TO CANCEL THE ORDERED. They said it's been shipped but they never shipped it out. They only created a label. I still haven't received my items and shipping will take about a week, before they said only 2 days but now a week. Don't but from them if you do don't expect for your items for 2 weeks or longer. I ordered on 06/23/2024 still haven't received it yet.”
“Webstaurantstore was the worst customer service experience that I've had in 28 years of owning a business. They shipped the wrong items from a third party, didn't send via BOL requiring signature, didn't communicate that items shipped four months early, and when we tried to get the correct items shipped or our money back, their customer service systems were VERY prepared to obfuscate Mastercard for two years. They are a multi-billion dollar SEO marketing machine masquerading as a fulfillment company. It's bewildering how this could be legal, if it even is anything besides fraud. https://microcosmpublishing.com/blog/2024/05/laddergate-microcosm-vs-webstaurantstore-fraud-definitely-not-legit/”
“Customer service is quick but need better way of fixing delivery problems, many time I order they cancel the order without notice the customer. I was waiting on my shipping After 3or 4 day I track my order it says on delivery so I wait another 2day and check the order was cancelled and I have to call them to tell me the order was cancel. They won’t reship the damaged package when they know it’s damage. Made it sound like is the customer problem when the package was damaged and returned. If this is the reason the customer didn’t receive there package shouldn’t the company reship the package out at the first place and give us another tracking number at first time? Order march 2, 2024 haven’t received all the parts and call on 14th notice to it was damage, didn’t reship or refund in until asked.”
“HORRIBLE COMPANY and COMPLETE SCAM! Took $524.46 of my money without ever shipping a product. Had to dispute the charge with my bank to get any resolution.
ASK ME FOR SCREENSHOTS, chat transcripts. I have it ALL!
Order: xxxx3016
Item: Regency work table 36”x72”
Description: “ships in 1 business day” for Plus members. I am a Plus member. (WAS——cancelled!)
Spent over 3 hours begging Supervisors in Customer Service to get this product shipped.
1. Order on Wed, 2/28/2024.
2. Writing this on Sat, 3/2/2024. No product shipped, but “kindly” informed “It is in stock and ready to ship in our warehouse”.
3. As of last night, I was charged $524.46 LAST NIGHT for the order, but they still have not shipped the product and cannot give me any timeframe when they will ship it or when it will arrive.
This company is a complete scam. They do not supply the products they claim or advertise on their website. They do not meet their obligations. Their Customer Service is ABYSMAL at the very best.
Avoid this place at yours and your bank account’s peril!!”
“I wrote...
Hi, My son left this week for a 6-month deployment on the USSR Theodore Roosevelt. My son is a Navy Nuclear Engineer, which means he gets very little time on deck and sees very little sunlight. The food aboard the Carrier is tolerable. I am hoping to make life a bit more pleasant, not only for him but also for the other Nukes aboard, by reaching out to companies to donate some items that will help bring some spice to their lives. Would you be willing to donate a Kikkoman Thai Style Chili Sauce 1 oz. Packet - 300/Case to the crew? Thanks for considering helping our men and women who give so much for us!
They responded...
Hello,
Thank you for visiting our website! We receive many such requests for donations from organizations throughout the country and while they are all for worthwhile causes, we are limited in what we can do. There are some local organizations and charities that we support each year here in the Lancaster PA area; however, we are not able to grant other requests.
Thank you,
Suzanne M. | WebstaurantStore
Customer Solutions Specialist
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