“WeBuyAnyPhone quoted me £350 for my phone in “good” condition. My phone was genuinely in good condition, yet once they had it, they reduced the offer to just £80.
There is no option to select “excellent” condition, so presumably “good” is meant to cover phones in genuinely good condition. Apparently, however, their private definition of “good” requires a practically flawless device, which is not made clear when obtaining the attractive initial quote.
After I complained, they increased the offer by a laughable £11 to £91.
There was also no obvious online option to reject the offer and request my phone back. I had to contact them separately, only to be told I must pay up to £14.80 to retrieve my own property. The cheaper return option only insures the phone for £150, despite their own original valuation being £350.
So the process is:
Quote £350 → receive the phone → offer £80 → make rejection difficult → charge the customer to get it back.
In my opinion, the entire process feels deliberately misleading and like a massive con. I have retained the original quote, emails and screenshots to evidence everything stated here.
Avoid. Sell privately or use a company with a genuinely transparent grading system.
Still haven’t got my phone back!”
“Customer order No. A-T-UBQBK
Webuyanyphone
Firstly, WeBuyAnyPhone.com DO offer some of the best prices around. That is, until they receive your phone and low-ball you with an insult.
I used WeBuyAnyPhone.com to sell a *brand-new, unused iPhone* that had only just been collected from the Apple Store. The device had never been used and still had its original screen protector on when it was sent.
I was initially offered £287 prior to posting, which I accepted in good faith. After inspection, I was then told that 29 faults had been found and the offer was reduced to £160. This explanation is, in my view, completely implausible given the condition the phone was in when dispatched.
I complained Ed and just asked them to return my phone. They then came back with an increased, but still derisory offer of £195!!!
It is also my understanding that companies of this type often advertise their highest possible valuation prior to inspection. However, in practice, the post-inspection process can result in significant reductions that are difficult to independently verify. In my case, the reduction in value felt disproportionate and not properly justified. This was a week-old, UNUSED iPhone 13 Pro.
There is a clear and unacceptable discrepancy between the condition of the device and the faults reported. A brand-new, unused phone cannot reasonably be described as having this level of damage or defect after such a short period of ownership and careful handling.
The significant reduction in value after inspection appears arbitrary and not properly explained. Based on this experience, I have serious concerns about the reliability and transparency of the inspection and valuation process.
I would also caution that some customers may feel pressured to accept a reduced offer rather than wait for the return of their device, particularly where delays or inconvenience make the return process less appealing. This creates a situation where individuals may feel compelled to accept a lower valuation rather than pursue the return of their phone and seek an alternative buyer.
I would strongly advise others to exercise caution and ensure they fully understand how post-inspection valuations are determined before using this service.
Additionally, they claim to have great WhatsApp customer service. 23 hours and 37 minutes waiting for an answer isn’t acceptable in my book.
I’d welcome WeBuyAnyPhone.com to come on here and challenge my experience of their poor practice and anything I’ve said on here.
I also have screenshots of everything.”
“They are scammers. They quoted me over £200 ….yet when they received the phone they said £45 even though I had larger storage than what I told them and I shared there was some slight scratches to the back. They asked me to get back in touch when I complained and their response was “I hope you enjoyed the experience”. They make it so difficult to get the phone back. Avoid at all costs.”
“The three agents were very attentive, prompt and very willing to provide me with the help I was in need of. But, in a particular manner, I am very much thankful to Shaw who took the proper time to address my request regarding technical support, and my problem was successfully solved.”
“The three agents were very attentive, prompt and very willing to provide me with the help I was in need of. But, in a particular manner, I am very much thankful to Shaw who took the proper time to address my request regarding technical support, and my problem was successfully solved.”
“DO NOT TRUST! The values they advertise for devices are overinflated. You’ll get a call or an email once they’ve tested your phone, offering considerably less than you were expecting.
I wish I’d stuck with Music Magpie or Mazuma. They know what they’re doing and treat customers fairly, unlike this lot. Avoid at all costs and don’t be lured in by the high prices they advertise online.”
“Appallingly company.
Offered me £191 for an immaculate iphone 13, then sent me a revised offer of £65 due to significant wear!? Funny how the email you to your spam with that one. They even sent me a video of the immaculate phone where you cant see any of the significant wear they are saying.
DO NOT USE”
“I recently sent my iPhone 15 pro to WeBuyAnyPhone for valuation. I rejected their offer as could get more elsewhere.
Unfortunately, upon return the phone was stolen while in the care of webuyanyphone or Royal Mail.
Instead of offering support or assisting me through the claims process,they were Incredibly unhelpful and dismissive, flat out refusing to payout as the Royal Mail declined their claim. They expect the customer to bear all the financial loss and offer zero communication or guidance, yet another company hiding behind terms and conditions.
They are quick to ask you to send your tech, but if something goes wrong in transit, you are completely on your own. I would strongly advise against using this company if you want peace of mind. Zero support and unacceptable service.
I have since requested a copy of full communication and evidence sent to Royal Mail from them so I can review and take forward with Royal Mail myself.”
“I was quoted 385 for a iPhone 15 which I thought I lost from new. Not a mark on it and they said it was scratched and only worth 200. I asked for the phone back and they haven't responded.. scam”
“got a good price initially on line for my iphone14, but after paying £10 to send it to them special delivery - they downgraded from good to pretty good and knocked £120 pounds off. They said it had light marks on side and back and then proceeded to send me a video, where I couldn’t see any scratches!! This phone has had a good cover and screen protector all its 3 years. I think the only way you would get top dollar from this company is if the phone was brand new and still in the box! I told them I wanted it back and they offered me another £20 - I refused and then had to pay £8 for them to send it back to me! Every time I emailed them I had to wait 2 days for them to respond, so in the end I rang them to get it returned. The lady on the phone ( when I eventually got through, kept cutting me off) was efficient and sorted return straightaway. I will not however be using this company again - have used different companies before and always kept to initial price.”
“The phone I sent was in excellent condition. On the day it was bought I added a screen protector and a high quality phone case.
WBAP told me the screen was scratched, which it wasn’t, that the buttons showed significant wear, which are protected by my case, they showed no signs of wear. Also that the back was scratched. It was not. I had been offered£410 when I sent it, only to be offered £265 when they made out the report. I spoke(eventually) to customer service who agreed the screen was NOY scratched and the buttons showed no sign of wear. He also agreed that there was no sign of wear on the back of the phone. They agreed to upgrade their offer as their condition report was in error, to £325. I was unhappy with their service as they tried it on over the condition. Keep away from these people”
“Deceptive bait-and-switch tactics – Avoid this "headline price" trap
Review:
I was originally quoted £250 for my phone, which I sent to them in immaculate condition. Once they had the device in their possession, they issued a ridiculous counter-offer of just £115—a drop of more than 50% for no legitimate reason.
This is a predatory business model. They use high headline prices to lure customers in, then slash the offer once they have your phone, betting on the fact that you won’t want the hassle or the cost of requesting a return. It is a classic bait-and-switch tactic designed to lowball honest sellers.
I have rejected the offer and will be demanding my device back in its original condition. I am also reporting this experience to Trading Standards to highlight these deceptive trade practices. If you value your time and your property, do not use this company. Go to a reputable recycler instead.”
“Trade in amount offered £260 25/04/26
Sent in phone 29/04/26
Offer received 6/05/26 £85!
Reviews from other consumers suggest this practice is common at webuyanyphone, the company appears to offer high trade in values but upon “inspection” revised this to a derisory offer.”
“Sent in an iPhone 14 Pro in pristine condition. Has always been in a case with a screen protector. They amended what I had called ‘good condition’ to ‘pretty good condition’. If there’s were more options, I would have described the phone as excellent / perfect. They knocked the price down by £120. When I rang up (which took me 40 minutes - not the 5 - 10 minute wait the email suggests) they increased the offer by £15 if I accepted it there and then and would be able to process that payment by 5pm today! I was then told to be able to get the phone back I’d need to log on and update manually myself. I asked for it to be done for me while I have the customer service team member on the phone (Mohit / Mohid -name changed during the conversation). He could then no longer understand me, despite using the phonetic alphabet, he couldn’t hear me, the signal was poor, I was pausing too long between the letter and digits in my postcode. I had to start, again, by saying “my postcode is…” As this still wasn’t happening, he sent me an email so I could confirm it over email.
It is apparently free for them to return the phone back to me. Let’s see. Needless to say, I won’t use and again and would not recommend.”
“Very disappointed . I was offered what I thought was a good price . My iPhone was in good condition . It passed all 28 checks . Then the came back with a very low price of half of the original . Then I could not get hold of anyone to ask for my phone back . Eventually I spoke to someone and they kept going round in circles telling me my phone was pretty good not good . Long story short it’s now day 10 and I am still waiting on my phone to be returned !”
“Pathetic scam artists! Samsung S22+ 256GB in good condition sent off for a quote of £190. Then revised down to £50 because the condition was "average". Spoke with a muppet on the phone and told them to just post it back to me. These people are dodgy as hell and completely untrustworthy.”
“Similar to others, initial quote was reasonable (£110), revised offer was £15. The battery health was 79% rather than 80%, but other phone recyclers do not ding you that much for battery issues. The other cosmetic 'faults' they found were fabricated. Go somewhere else to get money for your phone, or give it away.”
“I had a very poor experience and would strongly advise against using Webuyanyphone. I sent in an iPhone 11 Pro Max (256GB) in excellent condition. Their own report confirmed it was “working – fully functional”, yet they reduced the offer from £155 to £15, later increasing it only to £25.75. When I declined, I was asked to pay £10.75 just to have my own phone returned, which was both misleading and well above standard postage costs. The process is designed to mislead: a high initial quote is followed by a sharp reduction after inspection, creating pressure to accept a low offer rather than pay to get your device back. In my view, this is disingenuous. I would recommend selling privately or using alternative services”
