“I was quoted £545 for my iPhone 15 pro in brilliant condition in my opinion. I’ve always had a wallet case, screen protector and even a protector on the camera aswell. I took a video before I even sent the phone off. I got offered £345! I was absolutely fuming. Called them back and told them I want my phone back and there’s no discussion on price when your trying to offer me £200 less then what was quoted. I’ll never use them again. First time and only time 🤷🏼♀️
I’ve never ever had a company knock off £200 when they have received any of my phones”
“Agree with all the other reviews. Absolute crooks. Revalued all three of my phones down to £0, even had the audacity to say they were 'pretty good' condition, but then bake them at £0 anyway. Avoid like the plague. You will get ripped off.”
“Same theme as others. You select subjective view of your phone e.g. Good, (i.e. not as new, or pristine), then they say wear on bezel, or wear on screen which has been identified by the evaluation engineer holding it under bright light, hence huge reduction.
Do not use as they will definitely receive your phone then massively reduce their offer to test your mettle.”
“Sent in an iphone 12 pro in very good condition , valued at 230.00 , all of a sudden it reduced to 75.00 they said it was not as i described it and found fault , Steer clear of this company and sell your device privately ,thats my opinion”
“This a complete and utter scam I sent a phone in brilliant condition, they then send me a video of a phone which isn’t even mine or they have replaced the good parts on it to bad ones. It’s a complete an utter disgrace how they can do this be warned!”
“Wished I’d read previous reviews, offered £135, iPhone 11 in very good condition, no screen scratches or damage, no marks or damage on casing. Once received they revised their offer to £17, apparently screen had signs of wear?? Considering it’s a touch screen phone I can’t see how they would expect it not to be used?? Refused the offer, they then offered £27.75 after reviewing, seems a pattern following other reviews. DO NOT USE, you will be wasting your time”
“I am giving 1 star only because I am not allowed to give a zero rating. Absolute con-men and I advise anyone to avoid this company at all costs. I had the same experience as the other reviews whereas was offered a fair price initially for a perfectly good Galaxy S21 then 95% reduction after inspection. Stating damage to bezels, rear housing and screen, none of which was asked on initial valuation. Then charged me £10 plus to return phone. DO NOT USE THESE COWBOYS!”
“I wish I had looked at these reviews before sending off a very good condition ipad. Valued at £80 and they revised the offer to £5 (which they then increased by £10) after saying it was scratched and damaged (it wasn't and I have photos to prove this). They are sending it back for free they say but I am worried that it won't arrive or will arrive in a worse condition that it left. DO NOT USE THIS COMPANY.”
“Had same experience as others. Offered £203 for iPhone 12, revalued to £75.
Got phone back and sold for very good condition £145
Also got initial revaluation email stating 7 days to accept otherwise assumed will accept. 1 hour later got further email saying only had 3 days left to accept.”
“Had two phones a Samsung Galaxy S22 and S23 was told they were damaged and offered £20 for the S22 and £95 for the S23 first offer was £270+ for them both. Got them back and sold them to CEX for £246. Said they passed with flying colours”
“Offered me £195 plus £15 bonus for iPhone then said it was faulty and not in good condition. Reduced offer to just £15. On complaining, it was increased to £25.10 - no marks or scratches on it. Not faulty at all screen replaced just 3 months ago.
Let’s wait to see how long it takes them to return my phone to me now. Absolutely terrible company who are acting dishonestly. DO NOT TRUST THEM.”
“Do not trust this company. Offer you a high price to lure you into sending your phone then once received will offer £20 stating there’s issues with it despite it being in excellent condition.. Save yourself the hassle and don’t bother. Go with a more reputable company.”
“Phone was in good condition had a slight scratch on the top but that’s all they offered me 301 when sending it off then when they received it said they would only pay me 80 because of the condition even though it was in good condition. After refusing the offer as it was 220 lower then started they then told me I had to pay £11 to get my phone back absolutely ridiculous would not recommend at all.”
“Wish I read the reviews before using this company. They gave me an offer which I was happy with then there was a mess up with them sending the postage pack out. I eventually received a postage sticker that I had to print out. I wrapped the phone well and posted it. I then got a revised offer which was over 90% lower which I didn’t agree to and asked them to return my phone. That was over a week ago and they haven’t responded to any of my emails where I have asked what is happening. I would give 0 rating if I could as they have stolen my phone.”
“Do not send your phone here. My phone was what i would describe as good condition, a slight scuff at the bottom chassis and a 2-3 light surface scratches on the screen. They said it was covered in scratches, the screen, the bezels, the rear housing. I've had a screen protector on and a case on my phone ever since I've had it! They also tried to say the screen was DETACHED? from the glass. Which puts it down as faulty for £15 value. Dropped from £215. Do not waste your time! SCAM ARTISTS!”
“Sent a perfectly good phone with £200 offer. They then offer me £15 saying the battery life is not good even though I ran a battery life check with another company before sending which was fine! I declined their offer and then had to pay £10 for them to return to me - terrible company and service AVOID”
“Absolute waste of time! My iPhone 12 Pro was in very good condition. It had a relatively new battery replaced 12 months ago and screen replaced 18 months ago. It passed all the diagnostic tests yet during this assessment I was told there were signs of wear on the bevel and back of the phone, which meant the quote went from £286 to £135... such rubbish! I can get more from Apple trade-in. I will only trust apple going forward, should never have wasted my time with this nonsense site. I have requested the phone to be sent back.”
