“I was quoted £150 for my Samsung galaxy s21, which I said was in "Good" condition Once received by webuyanyphone, they sent a video showing them looking at the phone, no sound. Very weird! Then proceeded to trash the phone which in my view was in excellent condition, saying it was only "pretty good" Then they downgraded the offer to £80! Made remarks such as slight marks on screen and back, and bezel edges. The phone had always had a screen protector and case to protect it.
I asked for it to be returned so they offered £10 more as that was cost of posting it back to me. I said no please return the phone.
Today I went to Cex in town who after checking the phone said it was classed in category A and gave me £170 cash !! I knew it was near perfect condition.
Webuyanyphone are charlatans! They will try anything to make money from you!”
“Absolute scam. They offer you a good price and get you to send the phone to them - then they mark the device as damaged and offer you an insultingly low price. My phone was in good condition (I didn’t select the most top option because it was used and I was being honest!) they offered £150 for it (less than I could get selling privately but it’s quicker and easier).
Once they received it they offered me £20! For an iPhone! I could sell it at the pub for five times that amount.
To add further insult, they also sneakily sign you up for antivirus and VPN software on a direct debit without making it clear they are doing so. Awfully dishonest. Avoid at all costs.”
“Awful company and awful practices. Agreed to sell my phone for £330 and stated it is in good condition, for a 3 year old phone.
Came back saying it is faulty and offered £110. They claimed the casing was damaged, which it is as was in a case for all my ownership. And they claimed the camera didnt work. I managed to get them to send the phone back free of charge and of course the camera still works absolutely fine.
Do not use this company and waste your time, they offer a high price in the hope you then take a very low offer”
“Sent my phone in that was in pristine condition but they said the bezels was worn and reduced the offer from £135 to £15 have asked for my phone back but not sure if I will I have warned everyone one I know to avoid this scam of a company,they should be closed down by trading standards”
“Its a bog scam, don’t trust on them , if u sent ur phone once and if u want it returned they will not give you, you will loss your phone, be aware from this web site”
“I sent my pristine 2 year old IPhone 13 which had been protected by a screensaver, lens protector and robust case. I had been offered online £265. To my horror I got a message telling me to log on as there was something wrong with my phone. I was surprised but worried perhaps I hadn’t deleted find my phone correctly.
I was presented with the new offer. I entered into a live chat which took a long frustrating 15 minutes for them to respond too. Apparently I had noticeable wear on the bezels and light wear on the screen and housing. This was ridiculous but they decided I must have not cleaned my phone. After them increasing my offer to £200 I declined and said I wanted my phone back. No way were they ripping me off. They claimed they sent my phone at gone 6 on the Friday informing me this by email on the Tuesday morning. Then lo and behold on Tuesday afternoon Royal mail received it. Please do not use this scamming company. I hunted for a phone number for the company but couldn’t find one. Tried to upload pics of returned phobe but it won’t let me.”
“Offers high price when first consulted online. Then when in receipt of phone offer reevaluated to 1/3 less on a phone in exceptionally good condition.
Shocking business practice.”
“Absolute joke of a company Agreed a price only to be told there are scratches on the screen, (which there isn’t, even in their own video there are no visítale scratches or marks)
Try and low ball you with an offensive offer
Then when you refuse they charge you postage to have it sent with a level of insurance that covers the phone
They offered £231
Then they lowballed with £165
When I said send the phone back they said free postage but it’s only insured up to £150
So if anything went wrong I’d have to go through the hassle of a claim for less than they lowballed me with.
Otherwise you have to pay £10 to have your phone returned
You can get more selling privately without involving these cowboy thieves
AVOID”
“This is a scam company. They have a racket going where phones sent to them somehow "get lost in the post". This has been confirmed to me by a member of staff at the Royal Mail delivery office that handles this companies postage in Fareham.
They also sign you up for a direct debit for security software. It's in the fine print, but it's incredibly sneaky and dishonest.
Avoid at all costs. Recycle your phone with a reputable company or with a network provider, even if if they quote you slightly less.”
“This company is a total scam. They first gave a very high offer which made me then choose their company to sell my phone and then they went from £350 to £70 and the worst thing is that I had to pay 10.50 to get my phone back. I sent my phone to Carphone warehouse and they gave me exactly what they quoted which was £250. My phone was in a very good condition but they come up with all sorts of reason. Never trust this company”
“Pathetic - DO NOT USE. By luck I did not in the end send my phone. And when I agreed to their offer they automatically subscribed me to their partner CyberSentry for a VPN subscription I did not want or agree too! They sent them my bank details and they set up a direct debit without my agreement or consent. DO NOT TOUCH THEM.”
“Scammers, they offer you one price but when they have the phone they will take nearly half off in the hope you have no other choice but to accept. Avoid”
“If phone has the slightest mark, that may not even be visible to you they will take £100+ of the value of phone. Customer service take ages to get back to you. And you’re constantly talking to different people on the chat. Would not use again, you think the value is good however in reality I would have got far more money if I sold elsewhere with the quote that they returned. Never again.”
“Absolute shambles of a company and pure conmen. Sent my phone in which was in excellent condition and was told a specific value, a few days later then sent me a new valuation which was £100 less than the original one. I requested the phone was sent back, they scuffed it up before sending it back. Also a £6.95 direct debit has been set up from my bank account from cybersentry global which apparently is owned by Webuyanyphone.”
“Absolute RIPP OFF
Absolute RIPP OFF. AVOID at all costs. The phone I sent was flawless, sadly I was duped into clicking accept button without realising that they had reduced the price by over 100 pounds. Despite making a mistake and emailing immediately to cancel they ignored my request. THEY ALSO IGNORED THE ONLINE CHAT!!
Very poor customer service.
THIS IS A SCAM!!”
“Scam!! They offered £200 for iPhone 13 sent the phone off, they then changed the offer to £80. They said it was poor condition so I asked for them to return the phone and had to pay £10. Did get the phone back and sold to another company for £180. Do not use this company!!”
