“This was the third occasion I’ve used Webuyanyphone and unfortunately after two very good experiences, this will be my last. I sent my phone and was offered £100 less after it was examined. My phone was in a pristine condition with no marks on the screen or to the body of the phone. I was sent a video of the phone being examined along with a report saying it had some screen damage and damage to the bezel. The video I was sent confirmed that there was no damage to the phone. I emailed their customer support and explained that the video I had been sent showed no marks or damage to my phone. I received a reply after four days waiting, saying that they would return my phone. Rather than investigating my concerns with the phone examination and the video, they chose to just ignore it and not to deal with the problem. Upon receiving my phone back, it was still in a pristine condition and I sent it to a competitor, sellmyphone who processed my payment in full the same day with no reductions for any damage. I fully understand that webuyanyphone work on the basis that people are honest about the condition of their phone but I certainly didn’t expect to receive a video claiming damage when there wasn’t any. I cannot recommend any company who doesn’t act on customer complaints and who makes no effort to investigate. It could just be an error on the examiners part but at least hold your hands up and take the time to investigate.”
“Extremely disappointed. Submitted details and sent the phone off. Received a much reduced offer due to light scratching on the screen. Hadn’t noticed in the terms and conditions that there is now an £11 charge if you decline the offer made and ask for the phone back. I felt that once the phone is received a much lower offer is made you’ve got little choice but to accept. My advice to anyone is to think carefully as the two figures differed by £149 due to light scratching!”
“Be aware that 'good' means like the phone has never been used
I was really honest with select 'good' as the condition of the phone excellent and it had always been in a case with a screen protector. I was only selling to them as it seem genuine and I don't have the time to mess around.
Disapprovingly WBAP assessed the phone, managed to noticed the slightest of wear on the edge of the phone and decided to offer me £100 less!! When questioned they raised the offer by £50! Needless to say I requested the phone to be returned as they are obviously out to con. I am guessing their game is get the phone in and then drop the price. I wonder what their rate is to actually pay what is offered in the first place.
AVOID”
“All the bad reviews here reflect my experience.
£210 0ffered for the phone on the website. The phone was immaculate, always kept in a case and always had a screen protector.
When the report came back they stated there were scratches on the screen and the back and reduced their offer to £140.
Not happy with this I called and complained. The person I spoke to was clearly used to receiveing such complaints. They upped their offer to £150. (which indicates that this is a scam)
This is clearly their strategy - offer the highest price online, and then reduce once received to well below another phone purchase service.
I have used alternative websites in the past and never been disappointed.
Please do yourself a favour, don't fall for the high price, it is a con. Use any of the other phone purchase / recycling companies, or a local shop.”
“DO NOT USE
Awful awful awful.
Please do not use this company, they are scammers!! Originally offered £214 for my phone, now £110, my iPhone was in perfect condition!!
Also it does not state that you then have to pay a fee of £10.00 to have the phone returned to you.
The 5* reviews must be staff/fake reviews. I have never dealt with a company so bad & with such bad customer service.
Please, do not use for your own good”
“Please, please, read the reviews on this company before you go ahead. I didn't research and now regret it. They offered me £190 as my phone IS in good condition. (Note, there is no option for very good, or perfect condition) they received my phone and then told me they will pay me £40! after emailing they upped the offer to £50, as I need to pay for the privilege of having my phone returned and they offered to cover this. (so kind) This is a joke of an offer for a phone that is in good condition and I know is worth much more.
Unless your phone is in PERFECT condition don't send it in. the slightest scratch will make them offer you an unfair amount that does not match the value of your phone. They know they have you on the hook, as a lot of people wont want to pay for the phone to be returned. So they expect you to accept the low offer.
The system is a con. A phone sent in good condition, is exactly that and they should honour the offer.
I look forward to a generic response from them about honesty policies etc etc... only thing is they don't offer an honest amount. its all a con.”
“Do. Not. Give. Your. Phone. To. This. Company.
They reel you in with the highest offer online. I’d be surprised if they ever pay that offer. Just check other online review platforms to see how poor this company is. I have no idea how they have such good reviews on Trust Pilot. Do your research when looking for reviews and ironically don’t trust Trust Pilot as far as this company is concerned.
Their rating of ‘good’ should actually be labelled as pristine condition which no used phone is. They offered £247 online (iPhone 11 128gb) but I had the smallest scratch in top corner of screen. That offer reduced to £130. They expect you to accept as they now have your phone. I declined the offer and had to pay over £10 to get it returned (only cost me £7 to send special delivery). Sent phone to Mazuma for offer of £215 and their ‘Excellent’ rating accepts up to 3 scratches to screen and their lower grading of ‘good’ was £180, £50 more than this company for even more defects. However, Mazuma gave me the top offer of £215. Stay well clear of these. Stick with Mazuma. I have sold to Mazuma before but was reeled in by We Buy Any Phone’s high offer. Never again. Do not trust them and certainly don’t expect the offer they give you online.”
“This company is an absolute joke. I was quoted £45 for my iPhone SE, in my opinion it was in good condition. When they tested the phone they said the screen had 'considerable wear'. Their revised offer was £0! They then charged me £10.75 to return the phone. Such a Scam!”
“Shocking company,l sent my iPhone 11 was offered as good condition, l personally thought it was in excellent condition as it was kept in a case from new !! The problem (or one of them)
Is in the grading system the highest they offer is good condition ! But this is very ambiguous because if you look at what their interpretation of good condition is , it is basically perfect condition!
So this then allows them to use this level of scrutiny to downgrade your phone price in almost every case . I sent an excellent boxed phone was offered £205 but then reduced to
£115 disgraceful!
By the way the video they send you to prove their case is of such poor quality it is impossible to se if it is your phone let alone any damage they are claiming to identify.
This is a company that is only interested in the sell on value of the phone , therefore the success rate is increased by giving you far less than it is worth.
DON’T USE !!
Of the few good points l have noted in other reviews, is their fast service!! Of course their fast SCAMMERS never do things slowly
they want your money quickly.”
“By now you’ll have read on most review channels that there is a pattern of offering marginally more money for a device than a competitor and upon receipt of the phone providing a lowball offer. This happened to me. I anticipate their boilerplate response to this review quoting their “honestly policy”. I was offered £100 less than the quote. Fine, nice try right? Return my phone please.
Here’s the fun part. They send my phone via Royal Mail. The phone is lost. Obviously this not the fault of Webuyanyphone.com. So I contact them, asking to engage Royal Mail for an insurance claim. Their response?
“As a business this is the postage we use, we send all devices back using these labels. Unless customers request to pay for it to be returned Special Delivery. It is very rare that devices are lost in transit and are dealt with individually when this does happen. I have checked your Trade In again now and can see it still has not moved, so I have processed a claim for you and to update you, the insurance using the Tracked 48 label, is £150.”
Even by their own estimate, this insurance is not enough. I’m hardly soothed by the fact that devices are rarely lost. I have no phone and no payment. The business sends devices with considerably less insurance than required and fails to take any kind of ownership for the liability.
Oh, and they sign you up to some sort of McAffee rubbish too. That’ll cost you £5 a month from now.”
“Awful company. Sent a phone in reduced price by 150 pound saying front and rear damage. Rear was replaced 2 days prior to sending and front has always had a screen protector. Save your money and go direct to a phone shop at least you know what your getting instead of these con artists STAY AWAY”
“the web site offered the best price, so even though i read all the bad reviews , of how they scratch your screen to offer you less, i though oh ill take good photos of my phone before i send it , that should protect me , (as the screen was as new as always had a screen protector on all its life )
ohh no , no ,no ,no , 2 days after sending sure enough email comes with £130 less offered for it , and a photo of a really scratched up screen ,
so i rings them straight away , to tell them thats not my phone and i have photos to prove it , they said send in the photos which i did , only to get a reply that id done a close up of the screen which wasnt any good (eh ???) and that they have technical people who do a better zoom in to detect scratches , what a load of bull
but theyll give me £5 extra on top of the offer
ive told them send my phone back and that scream had better not be in the state in the photo theyve taken or im going to the police as this is a scam and fraud
i have reported them to trading standards , i advise others to do the same, you just fill in a form online on trading standards government website, cos this company wants shutting down
i wont even get the cash its worth from ebay now of £240 if it comes back scratched like in the photo , it was like brand new , but feared scammers on ebay and stupidly thought it safer to use a company in the uk
i was considering their sister company webuy anycar , but now knowing the con with this one, i wont be bothering
how are they getting away with this? are people not reporting them to the police / trading standards what ?? i urge every one to do this, so they can be shut down”
“Sent in an IPhone 11 Pro Max that had been valued at £265 after listing the phone as in good condition on their value checker.
(For reference, this phone lived its life in a case, with a screen protector on it from the day it came out of the box. And I even polished the phone before sending in)
The offer I received after their technicians had reviewed my device was £110.
Phoned and spoke with Steve at their customer operations centre and he had no information as to why it had been devalued so much.
I can only assume that We Buy any Phone over value their phones to then lowball you when it’s in their possession in the hope that you’ll just leave it with them out of convenience. I put this accusation to Steve and it wasn’t denied.”
“Bunch of scammers, perfectly good phone quote reduced by £150 apparently a face ID issue, requested phone returned and absolutely nothing wrong with it DO NOT USE”
“Don’t trust anyone it’s sad when your wife is having love affairs with your best friend, i noticed my wife is get too much closer with my friend Peter, my wife chats now in private,her calls are in secret and she changed her phone password, I was wondering what going wrong, on till my sister introduced me to JOSE who helped me to hack my wife phone a need to touch her phone, in less than 27 hours after her phone was finally hacked, her messages coming into my phone instantly.
SUPPORT@HACKERSPYVILLE.COM”
“iPhone pro max in perfect condition sent to this company, a little back story, the phone was a little over a year old, bought brand new, sealed, before I left the shop, I put on a screen protector and phone case, both of which never came of until the day I packaged the phone to post to webuyanyphone, so the phone was in as new perfect condition, no cracks,scratches, nothing, I was offered £370 online, got a message a few days later, that the screen was scratched and the offer was now £160. Unfortunately for them, I took photos and videos of each angle proving zero damage, just a scam company praying on people in the hope that we will just roll over and accept the offer. DONT TRUST THIS COMPANY”
