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We Deal Meet and Greet Reviews

3.4 Rating 383 Reviews

59 %

of reviewers recommend We Deal Meet and Greet

Company Reviews

3.4

Based on 383 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5

Visit Website

Phone:

01293-974049

Email:

contactus@wedealmeetandgreet.co.uk

Location:

Central Court 3rd Floor, Pinnacle, Station Way
Crawley
RH10 1JH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. Returned to Heathrow to find out my car had been clamped outside one of its drivers houses in Hayes (a sub contracted company) by a debt collector. Took a number of hours waiting for the debt collector to come and unclamp my car, damaged the wheel removing clamp. Still no action to repair the damage.”

Posted 5 years ago

“I have to say that I would never use this company ever again. The customer service was atrocious. My meet and greet at Manchester Airport was subcontracted to another firm called Airport Services Manchester and was left waiting for an hour until my vehicle was collected. The gentleman who eventually collected my vehicle was in a 'hoody' and felt very uneasy giving him my keys. I was almost late for my flight and was stressed when I got my flight. (Not the service of a meet and greet) On my return I again had to wait for 50 minutes to receive my car (again not the service I expect from a meet and greet) I complained to We deal Meet and Greet who replied and said they were waiting for an answer from the 3rd party company. 2 months later after various emails I have heard nothing. DO NOT USE THIS COMPANY.....its easier and faster using the Jet Parks parking, at least their buses pass ever 5 minutes.”

Posted 5 years ago

“I have never used a ruder unprofessional set of people. We Deal Meet and Greet take your money and then pass you out to a bunch of amateurs. Think the company is Aspire meet and greet. After god knows how many phone calls and excuses it took them 1hr and 50minutes to get our car back. One couple waiting with us got their car back after 2hrs and 15 mins and it had a dent in the back. Another couple waiting,and were still waiting when we left, were told they would have to look for their car!!!!! DO NOT USE THESE COWBOYS.”

Posted 5 years ago

“Awful waited an hour and a half- utter waste of time and money.”

Posted 5 years ago

“Didn't read the reviews ..mistake! Pick up at manchester was prompt but on return rang for car and was told 30 min due to excessive road works. OK, but car finally turned up after 60 min completely covered in tree sap and I mean completely even inside the wing mirrors, when I asked where it was parked the driver who looked to be in his twenty's held up his hands and said Salford which corresponded with the mileage on the odometer. He didn't ask for ID and wanted to leave quickly didn't give his name or have a uniform. Next day I also discovered a stain on the drivers seat which could be oil from an electric cigarette After looking up the parking company who are named as Holiday park Manchester, surprise surprise they appear to be a caravan site. Aspire are a registered company but I seriously don't think they can even class themselves as a professional chauffeur company or if their drivers are even insured to drive your car. After all that, all I can say is I wouldn't use these people..you don't even get what you pay for 0/10.”

Posted 5 years ago

“we booked with we deal meet & greet. just to found out that our booking was transferred to a different company a day before we would fly from Manchester and leave the car. it said that the new company has all the details. which was not true. we called the number 30 minutes before we would be at the terminal, gave them all information and they told us they will be there waiting for us. after 30 minutes we called again, he said oh okay we going to send someone out it will be 15 minutes. which was already weird because he did not ask for any booking number or anything. after another 15 minutes we called again just to find out nobody is picking up;. so we used a different mobile phone, where someone picked up and telling us it will be 20 minutes. by then we lost it. we were about to miss our flight and still no one showed up.after 1 hor and 10 minutes someone came and did not even say sorry and took the car. the service was the worst I ever had. please do not book with them. rather go to the official Manchester car park.”

Posted 5 years ago

“Where do I start! what an absolute joke these people are,please please pay the extra few quid for some decent parking as believe me you will regret it otherwise,this is not a business,there is no business address,its just a few con merchants with a mobile phone,after waiting an hour and twenty minutes and being fobbed off on the phone 5 times,my car eventually got returned,90 miles missing out of the tank for a start! the driver couldnt give a s**t and looke like he`d just stepped out of jail,I was fuming that I`d had to wait that long with my 70yr old dad outside but he wasnt one bit bothered,I loaded the cases in and the driver disappeared into the crowd of people outside,when I jumped in the car the glove box catch I had locked was snapped off and on the passenger floor,I`d left my wallet inside knowing it was locked up so went straight for it,the wallet was still there but as soon as I opened it the 125 pound plus 55 euros were gone! I got straight on to the work `mobile` they have and was told i`d be refunded instantly,what a joke,every day I rang I got passed on to someone else and it never happened,Reported these to the police and to manchester airport,DO NOT!!! USE THESE COWBOYS”

Posted 5 years ago

“Like others I would give 0 stars if I could. Appalling service at Manchester. We had to wait 25mins for collection (even though we rang 20 mins before as requested and then 5 mins before as requested). When the driver finally turned up, he wasn't wearing a uniform and didn't have any paperwork and expected me to give him my car! I have never been spoken to like I have by this company. I cancelled and parked elsewhere. It then took me a whole month of emails and calls and arguments to get my refund back. DO. NOT. USE!”

Posted 5 years ago

“MANCHESTER FOLK - DO NOT USE, ABSOLUTELY SHOCKING SERVICE!! I stupidly didn’t read these reviews before booking so I guess it serves me right a little bit!! Looking at them now we came out of it better than most! The customer service is non-existent. I had the misfortune of having to to ring a few times and on each occasion I got an extremely rude and uninterested chap at the other end. Main issue is the wait on return. We phoned and were stood waiting half an hour. When I phoned to see what was happening, the guy actually seemed angry I had phoned and just said “Yeah it’s two minutes away”. No apology or hint that he gave a damn. A further 15 minutes passed before the unapologetic driver turned up. His reaction when I asked was “Dunno mate, they only told me 10 minutes ago, I’ve not been doing anything else”. The car seems ok, he’d messed about with my radio settings which I thought was unnecessary. 18 miles extra on my clock which is better than the 35 I’ve seen someone put on. I’ve asked them to tell me where the car park is but don’t expect a reply!”

Posted 5 years ago

“AVOID AT ALL COSTS! I tried to make a slight amendment of an extra half hour to my booking an extra £19.95 was demanded. The reason given was that it ran into the following day. I was happy to pay an extra daily rate at which I booked but thought £19.95 was extortionate. That and given the appalling reviews I then came across online rather worried me and I therefore felt obliged to cancel a few days ahead of departure. However it took me over three weeks, numerous emails and phone calls and courtesy of Paypal, to eventually receive a refund. There are other reputable car parking firms out there - it's worth paying a bit extra for peace of mind. Don't go there - it's not worth the worry and hassle, not to mention the rude and aggressive manner in which phone calls are dealt with.”

Posted 5 years ago

“As we speak sat here waiting for my car for an hour!! Terrible service attitude on phone disgusting you tell them your flight time. You might expect a 10 maybe 15 minute wait. It's now an hour and 10 minutes still no car. Do not use shocking!! Asked for a time once we eventually got through and the refused to say appaulling!!”

Posted 5 years ago

“Manchester Airport. Zero stars. Please, please believe the reviews. DO NOT USE...If it is within the powers of Manchester Airport they should stop them from trading there. Was asked to call them 20 minutes before arrival. Permanently engaged. Got through after 40 mins. Car pick up time 2.30 pm. Actual pick up time 4pm. Nearly missed plane. Very, very RUDE and didn't give a damn. On return 45 min wait and car full of bird Pooh. Not sure where they park the cars but 35 miles done on clock. Absolutely ruined the mood of the holiday. I can only thank the Manchester Airport staff at drop off area for being so understanding.”

Posted 6 years ago

“The team were rude on the phone and I had to wait over an hour for the drop. They didn’t have any paperwork for me and told me to just leave my keys and go. I said no and so they sent someone with papers which was a further 20mins. On picking up the car it was full of mud inside and out. Not acceptable and will never use again.”

Posted 6 years ago

“Don’t ever use this company, 45 mins on departure and 40 mins on arrival l, just get lied to by the person answering the phone who is also rude and swears at, they are so rude and disrespectful because they aren’t bothered one bit just rogueing a living.”

Posted 6 years ago

“Awful company. DO NOT USE THEM. Save yourself the hassle. Didn't bother responding to any of my 5 emails enquiring about my booking as when I turned up to the airport the meet and greet company had no record of my booking. Paid good money for pick up and the company providing the meeting and greet was late by over an hour on both pick up and drop off. Avoid these guys so unprofessional.”

Posted 6 years ago

“Very thing avoid at all cost it's a scam they hack your account and took over a thousand pounds from me.”

Posted 6 years ago

“We booked this service because we thought it would be convenient. In fact, it turned out to be anything but and it made an already long day for us incredibly frustrating, tiring and stressful. We called this company on the number specified when we landed and were told that our car would be waiting for us in 30-35 minutes. After this time had elapsed, we called and were told by the driver that he was still 15 minutes away. We called again after 15 minutes and were told that he was still 10-15 minutes away. We called again after that time had elapsed and the driver shouted at my husband when he asked where he was. Not only did he offer no apology whatsoever for the time he had left us waiting after 20 hours of travelling, but he was rude and beyond unprofessional. Even now, I simply do not understand what took him so long, particularly given that we had provided the company with our flight details so they could have seen that our flight landed on time, shortly after 16:30. Our car did not arrive at T5 until gone 18:30. Even when our car did arrive, it was covered in mud on the sides and even on the roof. When we left our car it was relatively clean. Overall, I would not advise using this service.”

Posted 6 years ago

“Hello. I am writing to you to raise a claim of damage to my company car by your company. On receiving my vehicle back after a 50 minute delay( the person did not even know which terminal i was returning to) i checked it over. I found that the bumper on the front nearside had been scraped see the attached pictures). This was not the case when your driver took ownership of the keys as we checked it and also i know it was not there as i cleaned the car the previous day. I also have a number of questions regarding the car whilst it was under your control. 1) as your car park is 0.3 miles away from the airport then why when i noted the trip reading on handing the car over the last 2 digits were 20 miles. On receiving the car back it read 43 miles and the low fuel light was also on. Even with the explanation of your driver who said the car park was 3 miles away(this agreed with the trip on the navigation information ) not 0.3 miles as in your website information. Even tho there is a difference between 6 miles and 23 miles. Please explain. 2) I did not give any permission for the in car camera to be disconnected by your company as this is there for a reason. Maybe this has something to do with item 1 so the journey the could not be recorded.Can you explain why this was tampered with? 3) Why did it take 50 minutes to return my car ?. the flight was already 35 minutes delayed landing the person who answered the phone after asking me for my details then did not know which terminal i was at and said it would be 20 to 30 minutes to deliver the car(from 0.3 miles away?). I gave him 30 mins still no car so rang again he said the driver should be with me. after 40 mins i rang again no answer even after a number of tries. A copy of this email is copied to my companies HR department also.”

Posted 6 years ago

“STAY AWAY FROM THIS COMPANY They stole my money, didn't send details for contacting the driver to meet and pick my car up at Manchester Airport , Lied about everything when I requested refund”

Posted 6 years ago

“DONT USE!!! Our car was vandalised! It may have been the company and their drivers or where they left it. Our car was actually made illegal to drive. Our car was dented on two different sides, Ariel taken, back windscreen wiper taken, scratches all along the car, attempted to be towed as front tow panel missing, front numberplate smashed, door handle broken and front bumper smashed up! The car was basically a write off. They never even responded when they hard all this! I have had to go to the policed and taken law action!”

Posted 6 years ago

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We Deal Meet and Greet is rated 3.4 based on 383 reviews