“My husband and myself are both disabled, we decided to treat ourselves with a few days in London which was arranged earlier this year which we were both looking forward too. We are now aware of the train strike on the 15/09/22 which has stopped us being able to return back home on this day, so we have had to pay for an extra night stay in the hotel because after contacting West Midlands Trains they advised it isn't there responsibility to arrange any transport or accommodation. We spoke to the complaints department who advised he would speak to his manager because of the circumstances and we received a response the next day by email saying they couldn't help with any contributions towards accommodation as it was against there policy. On the phone we were advised why don't we walk around London and try to find a room for £100 for 2 adults. REALLY knowing we are both disabled, what a joke this company doesn't care about customers whether your disabled/Vulnerable. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES”
“Appaling! It's now 4 journeys in a row where I've paid for a ticket only to have to stand/sit on the floor for over a 2 hour journey. I booked and paid for a seat but never got one... again. Is this even legal to sell services they aren't providing?”
“There is a national rail strike on Saturday. West Midlands Railway's own homepage says that travel should be 'essential only'. My travel is not essential so I have asked for a refund on my tickets. Yet... they have refused. Over a long and protracted email conversation with someone calling herself Sheryl, she has REFUSED to refund my tickets in full even though they are at the same time advising me NOT TO USE MY TICKETS. It is utterly scandalous. And she says they don't even have a complaints procedure! What an amateurish, disingenuous, dishonest shower of money-grabbing thieves.”
“Awful journey from Rugy to Euston. Myself aged 61 and my 73yr old husband had to stand for the whole journey in a sardine like train. Hot. Horrid. Rip off. No wonder peoe shy away from using trains. Total waste of money and bad start to a weekend away.”
“Awful. Booked trip last minute London for our anniversary. Booked first class so didn’t grab any refreshments before boarding train for a 2 hour journey. No refreshments at all on
train to buy which Is biggest gripe! Not on whole train!! Hungry fed up.
Rubbish start to our trip.
First class on these trains is a piece of material over the chair that says first class. Rip off - complete waste on money. No difference - just a rip off. So disappointed.
We have cancelled return ticket”
