“Very little information about the product itself, no information at all on its assembly (time, number of people recommended, tools required, instructions), and little infiormation on the delivery. For the customer, it was taking a gamble. If it hadn't been for the fact that one of my chilren wanted it in preefence to other options, I wouldn't have bought anything from Where Saints Go because of the lack of adequate data and description.”
Hello John
Thank you for your feedback, and we’re very sorry to hear that your experience with your recent order wasn’t as smooth as it should have been.
We always aim to provide as much information as possible on our website, including delivery details and product descriptions, but we completely take on board your comments about the level of detail not being enough in this case. Assembly instructions for this bed are provided, though we appreciate they are not in the same step-by-step style you might find from flat-pack specialists such as Ikea. That said, the assembly is straightforward, and we’re sorry if this wasn’t made clear before your purchase.
Your comments are really valuable to us and have been shared with both our team and our supplier so we can improve the information available online and make the assembly process clearer for future customers.
We’re glad the bed was the right choice for your child, and we hope it serves you well for years to come. Thank you again for taking the time to let us know where we can improve.
Best wishes,
The Where Saints Go Team
Thank you for your review and for your loyalty to our brand — it’s very much appreciated! We’re delighted to know you’re happy with your chair and the service you received.
Thank you so much for your kind feedback! We’re delighted to hear your chair arrived sooner than expected and that you’re happy with the price, quality, and service. We truly appreciate your support and hope you enjoy your new chair for many years to come.
“The product is excellent when it finally arrived but, I was very disappointed with the lack of updates and the continual delay putting the delivery date back three times. I understand it is hard working with far east importers but it could have been made clearer from the outset.”
Hello Roger,
Thank you for your feedback, and we're truly sorry for the frustration caused by the delays.
We completely understand how disappointing it is when delivery dates are pushed back, especially multiple times. You're right — clearer and more frequent updates should have been provided, and we take full responsibility for falling short in this area.
While the delays were largely due to unforeseen issues with the container from our overseas supplier, we know that doesn't lessen the inconvenience on your end. We're reviewing our communication processes to ensure that in future situations like this, our customers are kept much better informed from the outset.
We're really pleased to hear that you're happy with the product itself, and we hope it proves worth the wait. Thank you again for your patience and honest feedback — it helps us do better.
Mark, Tracey & The WSG Team
“Very pleased with my chair that I purchased. I already have two the same which I got over a year ago. They took 9 weeks to arrive but this one only took about 3 days ! Love it ...great quality and price”
Hello Jackie
Thanks for the nice review and for returning to us a second time!
Your support is much appreciated. We look forward to seeing you again
Regards
Mark, Tracey & The WSG Team
“Whilst I knew when I ordered this there was a 12 week wait for my armchair it arrived on time and very well packaged, I had to liaise with customer service as well for the delivery and they were always responsive and customer focused”
Thank you for the 5* review, it's great to hear our customer service team was helpful, responsive, and customer-focused. Thanks for sharing a photo. The chair looks lovely in your home. We're so glad you love it as much as we do.
