Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,296 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the clothes and how they fit. However, my most recent order was placed more than two weeks ago and I still do not have the clothes. Meanwhile, I’ve been asked in several emails how I’m liking the items I’ve purchased- like this top. It’s really irritating to be asked no less than three times how I’m liking Owens that have but been delivered. I don’t know what you’ve changed re delivery but for gods sake change it back.”

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Posted 2 months ago

“Love whistles @ St Pancras international, so very helpful.”

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Posted 2 months ago

“Good delivery”

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Posted 3 months ago

Hi Jill, Thanks for your review. We’re glad to hear the delivery was good. Kind regards, Team Whistles

Posted 2 months ago

“The website looks good but it doesn't deliver, literally, what it proposes.”

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Posted 3 months ago

Hi there, Thanks for letting us know. We’re sorry to hear the site looked good but didn’t deliver what you expected. If you’re open to sharing a bit more about what happened, we’d like to understand and help where we can. Kind regards, Team Whistles

Posted 2 months ago

“Please. It’s that my item was cancelled by you”

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Posted 3 months ago

Hi, we're sorry for the inconvenience. Unfortunately, we had to cancel your order due to circumstances beyond our control. We understand how disappointing this is and appreciate your patience. If you have any questions or need help finding a suitable alternative, please get in touch—we'll be happy to assist.

Posted 2 months ago

“Incredibly difficult to reach and chat doesn't always work. Return email takes days!”

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Posted 3 months ago

Hi Lori, We’re really sorry to hear you’re having trouble reaching us and that the chat isn’t reliable. If you’d like us to look into this, please email enquiries@whistles.co.uk with your details so we can assist. Kind regards, Team Whistles

Posted 3 months ago

“Looked great on the model but not on me. However I did find a dress in Thursday Muswell Hill shop on Friday. Love it. The staff in that shop are WONDERFUL.. love going in there. Thank you.”

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Posted 3 months ago

Hi Pippa, We’re really glad you found a dress you love in our Muswell Hill store and that the staff were wonderful. Thank you for sharing your experience. Kind regards, Team Whistles

Posted 3 months ago

“When I tried the darker coloured jeans on in the shop the length was perfect. I ordered the stonewashed on line and they were very long in length! Your staff member did inform me that these jeans keep coming up in different lengths! I was very disappointed!”

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Posted 3 months ago

Hi Gina, We’re sorry to hear about the length inconsistency between the in-store jeans and the online stonewashed pair. That isn’t what we want, and we appreciate you letting us know. If you’d like us to look into this, please contact enquiries@whistles.co.uk with your order details and any relevant information so we can review what happened. Kind regards, Team Whistles

Posted 3 months ago

“Colour of jacket was very different from the picture online. I returned the jacket unfortunately”

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Posted 3 months ago

Hi Lynne, We’re sorry to hear the colour of the jacket did not match your expectations based on the online images. We understand how disappointing that can be, and we appreciate your feedback as it helps us review the accuracy of our product photography and descriptions. We’re sorry the jacket wasn’t right for you and thank you for taking the time to share your experience. Kind regards, Whistles Customer Care

Posted 3 months ago

“Costume came already worn. As I had bought a costume in the same size before I assumed it would fit so I washed it before trying it on. The sizing was completely different and was huge”

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Posted 4 months ago

Good morning Helen, Thank you for letting us know, and we’re very sorry to hear about the wear and the sizing issue. This isn’t the standard we aim for. Please contact us at enquiries@whistles.co.uk with your order number, details of the item, and photos if possible. We’ll arrange a remedy (replacement in the correct size or a refund) as quickly as possible and review our sizing to prevent a repeat. Kind regards, Team Whistles

Posted 3 months ago

“I ordered the size 8. It was lovely quality but too small in the bust. I then ordered the size 10. Poor quality, hem all rucked and wavy and material not nice. So disappointed that the two dresses could be so different.”

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Posted 4 months ago

Good morning Marion, Thank you for letting us know, and we’re truly sorry to hear about the inconsistency between the two dresses. This isn’t the standard we aim for. Please contact us at enquiries@whistles.co.uk with your order number, item details, and any photos if possible. We’ll look into this promptly and arrange a suitable remedy (replacement in the correct size or a refund) to ensure you’re satisfied. Kind regards, Team Whistles

Posted 3 months ago

“These came with a pull in the fabric by the knee which I noticed on the first wear and Whistles wouldn’t exchange as I had taken the tags off :(”

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Posted 4 months ago

Good morning Katie, Thank you for your feedback. We’re really sorry to hear about the issue you experienced with the fabric. Please get in touch with us via email, enquiries@whistles.co.uk, so we can look into this further and work towards a resolution for you. We’d be more than happy to assist.

Posted 4 months ago

“Paid for next day delivery and it arrived 5 days later”

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Posted 5 months ago

Hi Helen, We’re very sorry to hear that your order did not arrive as expected, especially after you paid for next day delivery. We understand how frustrating this must have been and apologise for the delay. This is not the level of service we aim to provide, and we are reviewing this with our delivery partners to prevent it happening again. Thank you for bringing this to our attention.

Posted 4 months ago

“Unfortunately had to return trousers as sizing wasn't great and they were unflattering for my size”

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Posted 5 months ago

Hi Sonya, Thanks for your feedback — I’m really sorry to hear the sizing didn’t work out and that the fit wasn’t flattering for you. We appreciate you letting us know, as it helps us improve our products and sizing guidance. If you’d like, we’d be happy to help recommend an alternative style or size that might suit you better.

Posted 5 months ago

“Much thinner fabric than used to be used for this style of dress”

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Posted 5 months ago

Hi Louise, We’re sorry you’re disappointed with the fabric thickness. We’ve noted your feedback for review with our product team. Kind regards, Team Whistles

Posted 5 months ago

“I love Whistles but not your new delivery paid extra and my parcel delivered by Evri was slung on outside no bell rung disgusting Customer service unfriendly and not interested I have shopped for years with you no more unless delivery improves not Evri”

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Posted 5 months ago

Hello Nicola, We’re very sorry to hear about your recent delivery experience and the way your parcel was handled — this isn’t the level of service we expect for our customers. We’ve passed your feedback on so we can work to improve our services going forward. Thank you for sharing this with us.

Posted 5 months ago

“Sizing us erratic”

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Posted 6 months ago

Hi Susan, We’re sorry to hear the sizing has been inconsistent. We’ve noted your feedback for review with our product team. If you’d like help with your return, please note that you can contact us via webchat or email us on enquiries@whistles.co.uk, we’ll help right away. Kind regards, Team Whistles

Posted 5 months ago

“Good variety but please have more slimmer shape clothes!”

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Posted 6 months ago

Hi Heather, Thanks for letting us know. We understand you’d like slimmer shape options and we’ve noted your feedback for review with our product team. If you’d like any help with alternatives or sizing guidance for future orders, please let us know, our email address is enquiries@whistles.co.uk. Kind regards, Team Whistles

Posted 5 months ago

“I am still waiting for delivery. Cannot therefore give a positive rating. Evri keeps postponing delivery. Might have to cancell the order.”

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Posted 6 months ago

Good afternoon Grazyna-Maria, We’re very sorry to hear you’re still waiting on delivery and understand how frustrating this is. Please could you email us at enquiries@whistles.co.uk so we can investigate with the courier and assist you as quickly as possible.

Posted 6 months ago

“Lovely jeans but very small cut. Ordered a 14 but they were more like trying to pull on a size 12. Couldn’t do them up!”

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Posted 6 months ago

Good afternoon Laura, Thank you for your feedback. I’m sorry to hear the jeans came up much smaller than expected — that must have been disappointing. I’ve passed your comments on to our garment team so they can review the fit and help improve future products.

Posted 6 months ago

Whistles is rated 4.3 based on 2,296 reviews