Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.32

4.3 Rating 1,609 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality coat. Wouldn’t recommend”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the poor quality coat and that you wouldn’t recommend it. Please could you share your order number and a quick description of the issue via email? We can arrange a suitable resolution (refund) as quickly as possible. Kind regards, Team Whistles

Posted 4 months ago

“These are really beautiful shoes - very stylish and well made with gorgeous leather. I ordered a size 5 and they were so large that my feet just slipped right out of them. So I returned and ordered a size 4 - which were excruciatingly small, and also had to be returned.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the sizing issues with the Whistles shoes. That sounds frustrating. Please could you contact our customer care team and we can help you! If you’d prefer, we can also assist with scanning available options in a similar style to find a better fit. Kind regards, Team Whistles

Posted 4 months ago

“Great skirt, was a little big which could have worked by wearing lower on hips. However as the skirt was folded into the smallest package and placed into only what i can describe as an envelope, it was so creased. The envelope packaging is not suitable for your garments….the end was torn and the skirt was wet when it arrived.”

Helpful Report

Posted 4 months ago

Hi Michala, I’m really sorry to hear about the crease and the packaging issues with your skirt, and that it arrived wet. This isn’t the experience we want for our customers. Could you please share your order number via email with our Customer Care team and we can look into this further for you. Kind regards, Whistles Customer Care

Posted 4 months ago

“The wool was not comfy to wear. Colour was good but I had expected a better quality so I returned it.”

Helpful Report

Posted 4 months ago

Hi Karina, We’re sorry the wool wasn’t comfy and that the quality didn’t meet your expectations. We’ve noted your feedback for our product team to review.

Posted 2 months ago

“Whistles shop is good but the online service is really poor with orders often being cancelled.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the online service and the cancelled orders. This isn’t the standard we aim for. If you require any help with a previous order, please do reach out to us. We appreciate your feedback and hope your next experience is much smoother.

Posted 4 months ago

“I opened the package and noticed a hole on one sleeve and a ladder in the material of other sleeve, low score is for dress, but whistles were quick & good at return process and providing refund”

Helpful Report

Posted 4 months ago

Hi Bernadette, I’m really sorry to hear about the defects you found in the dress. This isn’t our usual standard. I’m glad the return and refund were quick, our Customer Care Team are always determined to help. We hope your next purchase is perfect for you.

Posted 4 months ago

“I have twice ordered ivory coloured pyjama bottoms but been sent the wrong colour ie green. So huge disappointment. Unfortunately had earlier purchased the ivory top so desperately hoping that will get the correct colour the third time of asking …. Bland response when I complained”

Helpful Report

Posted 5 months ago

Hi Katharine, I’m so sorry you’ve received the wrong colour again and that our response felt bland. That isn’t what we want for you, and I understand how disappointing this must be. We will be in touch today to make sure this is fully resolved and that your query isn't left outstanding. We would love to make your next experience a better one for you.

Posted 4 months ago

“Sadly this jacket did not fit me very well. It was too boxy and unflattering. The colour was not ideal either so I returned it.”

Helpful Report

Posted 5 months ago

Hi there, we're really sorry the jacket didn't fit well and the colour wasn't to your liking. We understand how disappointing that can be, and we regret it didn't meet your expectations. If you'd like help with a return or explore other sizes/styles, please reply here or contact our team here: https://www.whistles.com/here-to-help/contact-us.html

Posted 5 months ago

“Little disappointment I could not get hold of a phone number when I had a problem with the delivery company”

Helpful Report

Posted 5 months ago

Hi Zdena, we’re truly sorry you couldn’t reach us by phone when you had a delivery issue. We understand how frustrating that can be, and we regret this made your experience less smooth. If you’d like help with tracking, rescheduling delivery, or speaking with someone directly, please contact us here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 5 months ago

“Going downhill? No longer higher end high street.Not offering accurate descriptions of garments re quality of materials, shape, size, constuction, comfort, fit.”

Helpful Report

Posted 5 months ago

Hi Jennifer, we’re really sorry to hear you’re disappointed with the descriptions and the fit. We understand how frustrating that can be and we apologise that it didn’t meet your expectations. If you’d like help with a return, or more accurate product information, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 5 months ago

“Delivering my bag took ages”

Helpful Report

Posted 5 months ago

Hi Rachel, we’re really sorry that delivering your bag took a long time. We understand how frustrating this must have been, and we regret this delay didn’t meet your expectations. It looks like this has since arrived for you, but we look forward to making sure your next experience is a better one.

Posted 5 months ago

“The sizing was totally wrong. The size 10 was very very big.”

Helpful Report

Posted 5 months ago

We’re truly sorry that the size 10 was very big and the sizing was totally wrong, Elaine. We understand how frustrating this must have been, and we regret that our sizing didn’t meet your expectations. If you’d like help with a return, please contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 5 months ago

“Quite overpriced for things of mediocre quality.”

Helpful Report

Posted 6 months ago

We’re incredibly to hear that you found the quality of our items did not meet your expectations. We understand how disappointing this must have been, and we regret that our products did not provide the value you were hoping for. Thank you for sharing your feedback so we can work to improve for future products.

Posted 5 months ago

“The customer service required to do an exchange was pretty subpar, and so I kept an order I would have otherwise returned. It came with further defects which destroyed other pieces in my wardrobe.”

Helpful Report

Posted 6 months ago

We’re truly sorry that the customer service you received during your exchange was subpar and that your order caused further issues with your wardrobe. We understand how upsetting and frustrating this must have been, and we regret that both our service and the quality of the items fell short of your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 5 months ago

“Ordered a personalized gift bag which hasn’t arrived yet”

Helpful Report

Posted 6 months ago

We’re truly sorry that your personalised gift bag hasn’t arrived yet. We understand how disappointing this must be, especially for a special order, and we regret that our service has fallen short. Thank you for bringing this to our attention, please reach out to us below for assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 5 months ago

“Next day postage paid but due to high levels of orders they apologised for the late delivery . It arrived after 5 -6 days . A promise of being credited with the postage did not happen”

Helpful Report

Posted 6 months ago

We’re so sorry that your order was delayed despite paying for Next Day delivery and that the promised postage credit was not applied, Annie. We understand how upsetting this must have been and regret that our service did not meet your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 5 months ago

“I am a fan of Whistles but it was a little annoying when I thought I had bagged a great jumper and then it never arrived...”

Helpful Report

Posted 6 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your jumper did not arrive, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 6 months ago

“On collection,Whistles staff were very friendly. However, I've not found their customer service helpful in resolving this issue.”

Helpful Report

Posted 6 months ago

Hello, thank you for your review. We are glad the collection staff were friendly, and we are so sorry our Customer Service Team didn’t resolve your issue. I can see that your issue has since been resolved, however if we can assist with anything else, we are here to help.

Posted 6 months ago

“VERY Disappointed that the gift box with message has not been received Part delivery only”

Helpful Report

Posted 6 months ago

Good morning, Thank you for your review, and I’m very sorry to hear that your gift box and message were missing from your delivery. We completely understand how disappointing this is, especially when sending a gift. This isn’t the experience we want for our customers, and we apologise for the inconvenience this has caused, rest assured this will be reported. Kind Regards Whistles Customer Care

Posted 6 months ago

“Disappointing!”

Helpful Report

Posted 7 months ago

Good morning, We’re very sorry to hear that your experience was disappointing. We take all feedback seriously and would like to understand what went wrong. Please contact our customer care team with more details so we can make this right. Kind Regards - Whistles Customer Care

Posted 7 months ago

Whistles is rated 4.3 based on 1,609 reviews