Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,181 Reviews

80 %

of reviewers recommend Whistles

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service required to do an exchange was pretty subpar, and so I kept an order I would have otherwise returned. It came with further defects which destroyed other pieces in my wardrobe.”

Helpful Report

Posted 3 months ago

We’re truly sorry that the customer service you received during your exchange was subpar and that your order caused further issues with your wardrobe. We understand how upsetting and frustrating this must have been, and we regret that both our service and the quality of the items fell short of your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 3 months ago

“Ordered a personalized gift bag which hasn’t arrived yet”

Helpful Report

Posted 3 months ago

We’re truly sorry that your personalised gift bag hasn’t arrived yet. We understand how disappointing this must be, especially for a special order, and we regret that our service has fallen short. Thank you for bringing this to our attention, please reach out to us below for assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 3 months ago

“Next day postage paid but due to high levels of orders they apologised for the late delivery . It arrived after 5 -6 days . A promise of being credited with the postage did not happen”

Helpful Report

Posted 3 months ago

We’re so sorry that your order was delayed despite paying for Next Day delivery and that the promised postage credit was not applied, Annie. We understand how upsetting this must have been and regret that our service did not meet your expectations. Thank you for sharing your experience so we can work to improve for future orders.

Posted 3 months ago

“I am a fan of Whistles but it was a little annoying when I thought I had bagged a great jumper and then it never arrived...”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your jumper did not arrive, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 3 months ago

“On collection,Whistles staff were very friendly. However, I've not found their customer service helpful in resolving this issue.”

Helpful Report

Posted 3 months ago

Hello, thank you for your review. We are glad the collection staff were friendly, and we are so sorry our Customer Service Team didn’t resolve your issue. I can see that your issue has since been resolved, however if we can assist with anything else, we are here to help.

Posted 3 months ago

“VERY Disappointed that the gift box with message has not been received Part delivery only”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your review, and I’m very sorry to hear that your gift box and message were missing from your delivery. We completely understand how disappointing this is, especially when sending a gift. This isn’t the experience we want for our customers, and we apologise for the inconvenience this has caused, rest assured this will be reported. Kind Regards Whistles Customer Care

Posted 3 months ago

“Awaiting feedback from my poor customer experience”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear about your experience and that you haven’t received feedback yet. This is not the level of service we aim to provide. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Disappointing!”

Helpful Report

Posted 4 months ago

Good morning, We’re very sorry to hear that your experience was disappointing. We take all feedback seriously and would like to understand what went wrong. Please contact our customer care team with more details so we can make this right. Kind Regards - Whistles Customer Care

Posted 4 months ago

“I wouldn’t buy knitwear from Whistles again.”

Helpful Report

Posted 4 months ago

Good morning, We’re sorry to hear that you were disappointed with your knitwear purchase. That’s certainly not the experience we want for our customers. We take great care in the quality and craftsmanship of our pieces, so we’d really like to understand what went wrong. Please contact our customer care team with more details so we can look into this and make it right for you. Whistles Customer Care

Posted 4 months ago

“Avoid purchasing online. Beautiful garments in store.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience with us. We’re thrilled to hear that you find our garments beautiful. We would love to understand better what issues you encountered so that we can work on improving our online shopping experience. Your feedback is invaluable to us, and we want to ensure that every aspect of our service meets your expectations. Please contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 4 months ago

“I have bought several items from whistles lately and they have been over priced! small holes have appeared in the fabric and a white ribbed top has bobbled around the arm pit, not the quality it used to be.”

Helpful Report

Posted 4 months ago

Thanks for sharing your thoughts. We’re sorry to hear that some of your recent items haven’t lived up to the quality you expect from us. At Whistles, we pride ourselves on using quality fabrics and careful craftsmanship, and your feedback has been passed on to our team to help us keep improving.

Posted 4 months ago

“You must put the correct Colour on your site my sweater was not rose colour.”

Helpful Report

Posted 4 months ago

I'm sorry to hear that the wrong colour was sent Mandy. Please reach out to our customer care team so they can help: https://www.whistles.com/here-to-help/contact-us.html

Posted 4 months ago

“Lots of their clothes look great on the models yet the fit and quality is often poor”

Helpful Report

Posted 4 months ago

Thanks for sharing your feedback. We’re sorry to hear some pieces haven’t been the right fit for you. We take great pride in the quality, design, and craftsmanship of our collections, from the fabrics we choose to the attention to detail in every piece and we’re pleased that many of our customers enjoy and value this.

Posted 4 months ago

Whistles is rated 4.2 based on 1,181 reviews