Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,181 Reviews

81 %

of reviewers recommend Whistles

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying from Whistles, I wanted tops with sleeves and preferably a scoop or v neck. Round necks don't really suit my 34dd bust.”

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Posted 2 hours ago

“Good stitching, variable sizing, feels over priced”

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Posted 1 week ago

Hi there, Thank you for your feedback. We’re glad you’re happy with the stitching and quality. We understand that sizing can sometimes vary and that price is an important consideration. We’ll pass your comments on to our team as we continually review our products and sizing. We appreciate you taking the time to share your thoughts.

Posted 1 week ago

“Box arrived, ridiculous size in comparison to the size of the purse. Was sustainability ever considered as part of your online shopping? No cover on zip - in fact if there was’t a foam divide in the wallet, I would have questioned if it was new. Also so disappointed that a dust cover was not provided with wallet.”

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Posted 2 weeks ago

“Good service and products in the past. Unfortunately very let down by Whistles with this purchase.”

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Posted 2 weeks ago

“Always good quality & the right shape but if I’m honest, I find the offer a little dull these days. Hope it goes back to being exciting and tempting!”

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Posted 3 weeks ago

“Usually excellent, on this occasion I missed the retun deadline and when I reachd out to customer services, I did not get a reply.”

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Posted 3 weeks ago

“Nice style but unfortunately didn’t fit ,”

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Posted 3 weeks ago

“I absolutely love the v neck button front green cardigan that I purchased and would highly recommend it to others! The fit is great and the colour is beautiful, strong and vivid. However the reason I cannot give whistles 5 starts is due to their courier service evri - it took two purchases and one refund after weeks of waiting to get my cardigan. I also lost a pair of jeans I purchased as evri never delivered them and they then went out of stock. With no other courier option whistles aren’t really putting customer service as a top priority. Which is a shame as it was my go to shop for buying clothes - which I cannot deny, The clothes are beautiful. Would I buy from whistles online again? Probably not - there is better delivery and general security from John Lewis, selfridges etc.”

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Posted 3 weeks ago

“Fabric and shape are fine but petite length is too short! Need knee length socks if you don’t like expanses of bare leg exposed when you sit. For me it’s not a good look. In the summer they’ll be fine.”

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Posted 3 weeks ago

Hi Anne, Thanks for sharing your feedback. I’m sorry the petite length didn’t work for you. We’ve noted your comments to help improve future fits and design. If you’d like, you can explore different lengths or styles that might suit you better, and we’re happy to help with a return or exchange if needed. Please contact webchat or support so we can assist.

Posted 3 weeks ago

“Products are excellent. Customer service needs work.”

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Posted 1 month ago

Hi there, Thanks for your feedback. We’re glad you liked the products, and I’m sorry to hear the customer service didn’t meet your expectations. We’ve shared your comments with our team to help improve our service.

Posted 3 weeks ago

“50/50 Good overall”

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Posted 1 month ago

Hi Caitriona, Thanks for your feedback. We’re glad to hear there are positives, and sorry if there were aspects that didn’t meet expectations. If you’d like to discuss adjustments, exchanges, or further options, please reach out via webchat or email so we can assist.

Posted 3 weeks ago

“I didn't think it was worth the money it didn't fit me that well either.”

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Posted 1 month ago

Hi Julie, I’m really sorry the item didn’t fit well or feel worth the money. We appreciate your feedback and will pass this on to our team to help improve future fits. If you’d like, you can return the item for a more suitable size or style. Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 1 month ago

“Dress very small for a size 14 therefore sent back , reordered next size up paid for next day delivery , still waiting now day 4 , Disappointed !”

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Posted 1 month ago

Hi Susan, I’m really sorry to hear the sizing caused inconvenience and the delivery delay has been frustrating. We’ve noted your feedback and will pass it on to our team to help improve future orders. If you’d like, we can assist with with the return for a refund. Please contact webchat or support so we can help you with the best option and track your order. Kind regards, Team Whistles

Posted 1 month ago

“The dress arrived badly damaged so feel my delivery charge should have been refunded on returning.”

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Posted 1 month ago

Hi Fiona, I’m really sorry to hear the dress arrived damaged and that you’d like the delivery charge refunded on return. We can sort this for you. Could you please share your order number and a quick photo of the damage? We’ll arrange a refund of the delivery charge on return or discuss a replacement if you’d prefer. Kind regards, Team Whistles

Posted 1 month ago

“I ordered this in the sale. It arrived but had a hole in the neck and was badly wrapped- looked as though it had been returned and sent straight out again.”

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Posted 1 month ago

Hi there, I’m really sorry to hear your item arrived with a hole and was poorly wrapped. That’s not the standard we aim for, and I can understand your disappointment. Please could you contact us with your order number and, if possible, a quick photo of the issue? We’ll arrange a replacement or a refund as you prefer. Kind regards, Team Whistles Kind regards, Team Whistles

Posted 1 month ago

“Delivery was great, but packaging was awful,coat was wrapped in badly torn paper and tape. Not great first impressions. Being in a plastic bag the coat did smell. Wrong on my part I should have checked website. About not getting postage refunded. This would put me off purchasing again”

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Posted 1 month ago

Hi Wilma, Thank you for your feedback. We’re sorry the packaging and scent affected your first impression, and we understand your frustration about the postage refund. We’ll pass your comments to our team and can help explore the refund options if applicable. If you’d like to discuss return or exchange options, please contact webchat or support so we can assist. Kind regards, Team Whistles

Posted 1 month ago

“Website: common. Styles: classic - boring. Quality: better than younger fast fashion high street brands. But not superior to other mature brands similarly positioned. Ie Jäger, Hobbs etc.”

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Posted 1 month ago

Hi there, Thank you for sharing your thoughts. We appreciate the comparison with other mature brands and will take your feedback on website and style into account. If you have any specific suggestions or need help with product selection, please reach out and we’ll be glad to assist.

Posted 1 month ago

“Usually love but have recently had lots of items arrive broken or very strangely sized.”

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Posted 1 month ago

Hello Rachel, Thank you for sharing your feedback. We’re really sorry to hear about the issues you’ve experienced recently, as this is not the standard we aim to deliver. Please feel free to reach out to us at enquiries@whistles.co.uk and our team will be happy to look into this for you. We look forward to resolving this and improving your experience with us.

Posted 1 month ago

“I was disappointed with the colour of the jumper, online the garment was described as pink but when I opened the package the jumper looked brown. The quality of the jumper was very good, just not a good colour.”

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Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear the colour didn’t meet your expectations, though we’re pleased you found the quality good. Your comments about the colour description are really helpful and will be shared with the team.

Posted 1 month ago

“Too baggy around the waist .”

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Posted 2 months ago

Hello Scott, Thank you for taking the time to leave this feedback. I am sorry to hear that the sizing was unsuitable. We have passed your comments onto the garment team and we hope you are able to find your perfect fit in the future.

Posted 1 month ago

Whistles is rated 4.2 based on 1,181 reviews