Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,326 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is disappointing”

Helpful Report

Posted 4 months ago

Hi Danielle, I’m really sorry to hear the quality didn’t meet your expectations. Your feedback is important and has been noted to help improve our products. Kind regards, Team Whistles

Posted 2 months ago

“Great company but slippers terrible”

Helpful Report

Posted 4 months ago

Hi Kay, I’m sorry to hear the slippers didn’t meet your expectations. We appreciate you flagging this, and I’ll pass your feedback to our product team to help improve future slipper designs. Kind regards, Team Whistles

Posted 2 months ago

“Great products but I think the sizing needs reviewing!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. We’re glad you like the products and understand that the sizing could be improved. We’ve passed your comments to our team to review and update sizing guidance. Kind regards, Team Whistles

Posted 2 months ago

“I've purchased quite a few items from Whistles over the the last couple of years and find the styles don't quite appeal to me as much as they used to.”

Helpful Report

Posted 4 months ago

Hi Edna, Thanks for sharing your thoughts. We’re sorry the styles aren’t appealing as they used to be. Your feedback has been passed to our product team. If you’d like, we can help you find items better aligned with your preferences or discuss returns for anything you’ve purchased recently. Kind regards, Team Whistles

Posted 2 months ago

“I really like the quality and look but struggle to find a good shape for me. I also like knitwear that is 100% wool !”

Helpful Report

Posted 4 months ago

Hi Alison, Thank you for sharing your thoughts. We’re glad you like the quality and look, and we’re sorry the shape isn’t working for you. We’ll pass your feedback to our team to help with future fits. If you’d like, you can return the item or explore a different shape or size with. Kind regards, Team Whistles,

Posted 2 months ago

“the online purchase was easy but item was not as shown”

Helpful Report

Posted 4 months ago

Hi Julie, I’m sorry to hear the item wasn’t as shown. We appreciate your feedback and have passed it to our team. Kind regards, Team Whistles

Posted 2 months ago

“I haven’t bought anything from whistles in a while because a previous purchase felt cheap and got baggy very quickly, hoping for an improvement. I wouldn’t buy anything online from them again.”

Helpful Report

Posted 4 months ago

Hi Kate, I'm sorry to hear your previous purchase felt cheap and baggy. We appreciate your honesty and will pass this on to our product team to review. If you’d like, we can help with a return or exchange for items that might better meet your expectations. Please contact webchat or support so we can assist. Kind regards, Team Whistles

Posted 2 months ago

“Your staff and shops are lovely but your products are not as varied as they were. Where are great little sweaters.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. We’re glad you like our staff and shops, and we’re sorry the product range isn’t what you’re looking for. I’ll pass your comments to our product team and we’ll keep you posted on new sweaters. Kind regards, Team Whistles

Posted 2 months ago

“the clothes are very stylish generally and the delivery is quick, but there are too many inconsistencies in sizing for the items I purchased hence only giving 3 stars”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the sizing inconsistencies affected your experience. We’ll pass this on to our team. If you’d like, we can help with an exchange or return for a better-fitting size. Please contact webchat or support so we can assist with the best option. Kind regards, Team Whistles

Posted 2 months ago

“Great quality clothes with a hint of luxury.”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for sharing your feedback. We’re glad you’re enjoying the quality with a hint of luxury. If you have any ideas on how we could improve, please let us know. If you’d like help with a return or exchange, our support team is here to assist. Kind regards, Team Whistles

Posted 2 months ago

“I would imagine the products are high quality. Delivery was quick Refund seems slow.”

Helpful Report

Posted 4 months ago

Hi Kirstie, Thanks for sharing your thoughts. I’m glad to hear you’re confident in the product quality and that delivery was quick. I’m sorry the refund process has felt slow. We'll ensure your feedback is passed on to help improve our returns policy and timeframe.

Posted 2 months ago

“Good products normally but definitely poorer customer service response”

Helpful Report

Posted 4 months ago

Hi Kerry, Thanks for your feedback. I’m sorry to hear the customer service response didn’t meet your expectations. We’ve noted your comments to help improve our service. If you’d like, we can look into your issue further and assist with any outstanding questions or options you need. Please reach out via webchat or support so we can help.

Posted 2 months ago

“Would like to have changed for a smaller fit”

Helpful Report

Posted 5 months ago

Hi Pat, Sorry to hear the fit wasn’t right Please contact webchat or support so we can arrange the best option for you. Kind regards, Team Whistles

Posted 2 months ago

“As above. Was incentivised to order by a discount which didn’t apply itself at till. I would think twice about buying something again on the offer of a random code from a whistles e mail”

Helpful Report

Posted 5 months ago

Hi there, We’re sorry to hear the discount didn’t apply at the till. Please get in touch with our support team with your order number and the discount code used so we can investigate and resolve this for you. Kind regards, Team Whistles

Posted 2 months ago

“Im finding your styles aren’t very flattering on and the products very expensive”

Helpful Report

Posted 5 months ago

Hi Samantha, I’m really sorry the styles aren’t flattering and you feel the products are expensive. We appreciate your feedback and will pass this on to our team. If you’d like, you can return or exchange for a more suitable style. Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 2 months ago

“Unfortunately Whistles let this garment down as when the blouse arrived in a smallpackage it was crushed very badly in and around the arms and seams where it had been folded. I wonder how long it had been like this as the crushes did not come out when hung up and aired. I had to use my steam iron to get all of them out of the material. I think more care should be used both in storing and in wrapping and packaging the garment to be sent to its customers, possibly wrapping with more tissue paper might help.”

Helpful Report

Posted 5 months ago

Hi Ann, Thank you for letting us know. We’re sorry the garment arrived crushed and that it required ironing to remove the creases. We’ll pass your comments about packaging and care on to our team to help improve this. If you’d like assistance with a replacement or return, please contact webchat or support and we’ll help sort the best option for you. Kind regards, Team Whistles

Posted 2 months ago

“I love Whistles and this purchase has so disappointed me. To expect a fine pair of shoes and receive a mis-matched pair is not ideal.”

Helpful Report

Posted 5 months ago

Hi Marianne, I’m really sorry to hear your Whistles purchase arrived as a mis-matched pair. That’s not what we expect. Thank you for letting us know. We’ll pass this to our product team and support. If you’d like, you can return or exchange for a correct pair—please contact webchat or support so we can assist with the best option. Kind regards, Team Whistles

Posted 2 months ago

“Couldhave done better with sizing on the cashmere”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the cashmere sizing wasn’t ideal. We’ll pass this on to our team to review.Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 2 months ago

“After returning an item that was too large despite following the size guide, I wanted to order a smaller size. It's really a shame that you can't simply exchange because the coat that I ordered is suddenly much more expensive price as the price is no longer reduced. Maybe it's just bad luck but it doesn't feel right.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your experience. I’m sorry to hear that the price changed on the item you wanted. We appreciate your feedback and will pass this to our team to look into. If you’d like, we can help explore the best option for you. Please contact our webchat or support so we can assist you further. Kind regards, Team Whistles

Posted 2 months ago

“Lovely skirt but arrived at shop too creased. I've ironed and steamed it but some creases still remain.”

Helpful Report

Posted 5 months ago

Hi there, Sorry to hear the skirt arrived creased and that ironing/steaming didn’t fully resolve it. We’ve noted your feedback and will pass it on to the team. Kind regards, Team Whistles

Posted 2 months ago

Whistles is rated 4.3 based on 1,326 reviews