Whistles Reviews

Name: Whistles
Rating: 4.23

4.2 Rating 1,181 Reviews

80 %

of reviewers recommend Whistles

4.2

Based on 1,181 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would imagine the products are high quality. Delivery was quick Refund seems slow.”

Helpful Report

Posted 3 months ago

Hi Kirstie, Thanks for sharing your thoughts. I’m glad to hear you’re confident in the product quality and that delivery was quick. I’m sorry the refund process has felt slow. We'll ensure your feedback is passed on to help improve our returns policy and timeframe.

Posted 3 weeks ago

“Good products normally but definitely poorer customer service response”

Helpful Report

Posted 3 months ago

Hi Kerry, Thanks for your feedback. I’m sorry to hear the customer service response didn’t meet your expectations. We’ve noted your comments to help improve our service. If you’d like, we can look into your issue further and assist with any outstanding questions or options you need. Please reach out via webchat or support so we can help.

Posted 3 weeks ago

“Would like to have changed for a smaller fit”

Helpful Report

Posted 3 months ago

Hi Pat, Sorry to hear the fit wasn’t right Please contact webchat or support so we can arrange the best option for you. Kind regards, Team Whistles

Posted 1 month ago

“As above. Was incentivised to order by a discount which didn’t apply itself at till. I would think twice about buying something again on the offer of a random code from a whistles e mail”

Helpful Report

Posted 3 months ago

Hi there, We’re sorry to hear the discount didn’t apply at the till. Please get in touch with our support team with your order number and the discount code used so we can investigate and resolve this for you. Kind regards, Team Whistles

Posted 1 month ago

“Im finding your styles aren’t very flattering on and the products very expensive”

Helpful Report

Posted 3 months ago

Hi Samantha, I’m really sorry the styles aren’t flattering and you feel the products are expensive. We appreciate your feedback and will pass this on to our team. If you’d like, you can return or exchange for a more suitable style. Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 1 month ago

“Unfortunately Whistles let this garment down as when the blouse arrived in a smallpackage it was crushed very badly in and around the arms and seams where it had been folded. I wonder how long it had been like this as the crushes did not come out when hung up and aired. I had to use my steam iron to get all of them out of the material. I think more care should be used both in storing and in wrapping and packaging the garment to be sent to its customers, possibly wrapping with more tissue paper might help.”

Helpful Report

Posted 4 months ago

Hi Ann, Thank you for letting us know. We’re sorry the garment arrived crushed and that it required ironing to remove the creases. We’ll pass your comments about packaging and care on to our team to help improve this. If you’d like assistance with a replacement or return, please contact webchat or support and we’ll help sort the best option for you. Kind regards, Team Whistles

Posted 1 month ago

“I love Whistles and this purchase has so disappointed me. To expect a fine pair of shoes and receive a mis-matched pair is not ideal.”

Helpful Report

Posted 4 months ago

Hi Marianne, I’m really sorry to hear your Whistles purchase arrived as a mis-matched pair. That’s not what we expect. Thank you for letting us know. We’ll pass this to our product team and support. If you’d like, you can return or exchange for a correct pair—please contact webchat or support so we can assist with the best option. Kind regards, Team Whistles

Posted 1 month ago

“Couldhave done better with sizing on the cashmere”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the cashmere sizing wasn’t ideal. We’ll pass this on to our team to review.Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 1 month ago

“After returning an item that was too large despite following the size guide, I wanted to order a smaller size. It's really a shame that you can't simply exchange because the coat that I ordered is suddenly much more expensive price as the price is no longer reduced. Maybe it's just bad luck but it doesn't feel right.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your experience. I’m sorry to hear that the price changed on the item you wanted. We appreciate your feedback and will pass this to our team to look into. If you’d like, we can help explore the best option for you. Please contact our webchat or support so we can assist you further. Kind regards, Team Whistles

Posted 1 month ago

“Lovely skirt but arrived at shop too creased. I've ironed and steamed it but some creases still remain.”

Helpful Report

Posted 4 months ago

Hi there, Sorry to hear the skirt arrived creased and that ironing/steaming didn’t fully resolve it. We’ve noted your feedback and will pass it on to the team. Kind regards, Team Whistles

Posted 1 month ago

“Always having to send Whistles garments back sadly, they look so good on line but in reality not for me.”

Helpful Report

Posted 4 months ago

Hi Hannah, Thank you for sharing your experience. I’m sorry the garments haven’t been right for you and that you’ve had to return them. We’ve noted your feedback and will pass it to our team. If you’d like, we can help you find a better fit or style—please contact webchat or support so we can assist with the best option. Warm regards, Team Whistles

Posted 1 month ago

“I have not visited a Whistles shop in years”

Helpful Report

Posted 4 months ago

Hi Sue, Thanks for sharing your thoughts. If there’s anything you’d like from Whistles now, or any help with a return, exchange, or online/store options, we’re happy to assist.

Posted 3 weeks ago

“Not surehow long i takes to receive a refund - item was returned on the 24/10/25”

Helpful Report

Posted 4 months ago

Hi Anne, Thanks for letting us know. I’m sorry about the delay in your refund. I'm glad to see the refund was processed on the 30th. For future reference we advise to allow up to 14 working days for refunds to be delivered back to us and processed.

Posted 3 weeks ago

“Dissapointed - description of dress was misleading, fairly expensive for what it was.”

Helpful Report

Posted 4 months ago

Hi there, Sorry to hear the dress description didn’t meet your expectations and that you found it expensive for what it was. We’ve noted your feedback to help improve our product descriptions and value for money. If you need any help please do reach out to us via webchat or email.

Posted 3 weeks ago

“Attentive assistants. Expensive. Sizes rather big”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear the item didn’t meet expectations and that the sizing felt large. Your comments have been passed to our team to help improve future fits. If you’d like, you can return or exchange for a different size or style. Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 1 month ago

“I really like Whistles, nice items and good quality, but ordering from Europe during sale is a bit of a gamble as, apparently the stock info on the website is different from the actual stock. It would be nice if that could be fixed. Also. It would be nice to have a ‘notify if item is back in stock’ button on the website.”

Helpful Report

Posted 4 months ago

Hi Marianne, Thank you for sharing your experience. I’m sorry to hear about the stock information issue during sale and the missing “notify me when back in stock” feature. We’ll pass your feedback to the relevant team to help improve accuracy and features on the site. If there’s a specific item you’re waiting on, please reach out to our support team and we can assist with alternatives or notify you about restocks where possible. Kind regards, Team Whistles

Posted 1 month ago

Whistles is rated 4.2 based on 1,181 reviews