Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,326 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice style but unfortunately didn’t fit ,”

Helpful Report

Posted 2 months ago

Hi Alison, Thank you for taking the time to share your feedback. We’re sorry the fit wasn’t right this time. If you’d like, we can help with sizing tips or suggest alternatives that might fit better. We’d love to help you find something you love. Kind regards, Team Whistles

Posted 2 weeks ago

“I absolutely love the v neck button front green cardigan that I purchased and would highly recommend it to others! The fit is great and the colour is beautiful, strong and vivid. However the reason I cannot give whistles 5 starts is due to their courier service evri - it took two purchases and one refund after weeks of waiting to get my cardigan. I also lost a pair of jeans I purchased as evri never delivered them and they then went out of stock. With no other courier option whistles aren’t really putting customer service as a top priority. Which is a shame as it was my go to shop for buying clothes - which I cannot deny, The clothes are beautiful. Would I buy from whistles online again? Probably not - there is better delivery and general security from John Lewis, selfridges etc.”

Helpful Report

Posted 2 months ago

Hi Arlene, Thank you for the lovely feedback on the cardigan – we’re really glad you love the fit and colour. We’re sorry to hear about the issues with Evri; that’s not what we want for our customers. We’re always looking into alternatives to improve delivery reliability and will raise your comments with the team. If there’s anything we can do to help with the current order or future purchases, please let us know. Kind regards, Team Whistles

Posted 2 weeks ago

“Fabric and shape are fine but petite length is too short! Need knee length socks if you don’t like expanses of bare leg exposed when you sit. For me it’s not a good look. In the summer they’ll be fine.”

Helpful Report

Posted 2 months ago

Hi Anne, Thanks for sharing your feedback. I’m sorry the petite length didn’t work for you. We’ve noted your comments to help improve future fits and design. If you’d like, you can explore different lengths or styles that might suit you better, and we’re happy to help with a return or exchange if needed. Please contact webchat or support so we can assist.

Posted 2 months ago

“Products are excellent. Customer service needs work.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for your feedback. We’re glad you liked the products, and I’m sorry to hear the customer service didn’t meet your expectations. We’ve shared your comments with our team to help improve our service.

Posted 2 months ago

“50/50 Good overall”

Helpful Report

Posted 2 months ago

Hi Caitriona, Thanks for your feedback. We’re glad to hear there are positives, and sorry if there were aspects that didn’t meet expectations. If you’d like to discuss adjustments, exchanges, or further options, please reach out via webchat or email so we can assist.

Posted 2 months ago

“I didn't think it was worth the money it didn't fit me that well either.”

Helpful Report

Posted 2 months ago

Hi Julie, I’m really sorry the item didn’t fit well or feel worth the money. We appreciate your feedback and will pass this on to our team to help improve future fits. If you’d like, you can return the item for a more suitable size or style. Please contact webchat or support so we can assist you with the best option. Kind regards, Team Whistles

Posted 2 months ago

“Dress very small for a size 14 therefore sent back , reordered next size up paid for next day delivery , still waiting now day 4 , Disappointed !”

Helpful Report

Posted 2 months ago

Hi Susan, I’m really sorry to hear the sizing caused inconvenience and the delivery delay has been frustrating. We’ve noted your feedback and will pass it on to our team to help improve future orders. If you’d like, we can assist with with the return for a refund. Please contact webchat or support so we can help you with the best option and track your order. Kind regards, Team Whistles

Posted 2 months ago

“The dress arrived badly damaged so feel my delivery charge should have been refunded on returning.”

Helpful Report

Posted 3 months ago

Hi Fiona, I’m really sorry to hear the dress arrived damaged and that you’d like the delivery charge refunded on return. We can sort this for you. Could you please share your order number and a quick photo of the damage? We’ll arrange a refund of the delivery charge on return or discuss a replacement if you’d prefer. Kind regards, Team Whistles

Posted 2 months ago

“I ordered this in the sale. It arrived but had a hole in the neck and was badly wrapped- looked as though it had been returned and sent straight out again.”

Helpful Report

Posted 3 months ago

Hi there, I’m really sorry to hear your item arrived with a hole and was poorly wrapped. That’s not the standard we aim for, and I can understand your disappointment. Please could you contact us with your order number and, if possible, a quick photo of the issue? We’ll arrange a replacement or a refund as you prefer. Kind regards, Team Whistles Kind regards, Team Whistles

Posted 2 months ago

“Delivery was great, but packaging was awful,coat was wrapped in badly torn paper and tape. Not great first impressions. Being in a plastic bag the coat did smell. Wrong on my part I should have checked website. About not getting postage refunded. This would put me off purchasing again”

Helpful Report

Posted 3 months ago

Hi Wilma, Thank you for your feedback. We’re sorry the packaging and scent affected your first impression, and we understand your frustration about the postage refund. We’ll pass your comments to our team and can help explore the refund options if applicable. If you’d like to discuss return or exchange options, please contact webchat or support so we can assist. Kind regards, Team Whistles

Posted 2 months ago

“Website: common. Styles: classic - boring. Quality: better than younger fast fashion high street brands. But not superior to other mature brands similarly positioned. Ie Jäger, Hobbs etc.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your thoughts. We appreciate the comparison with other mature brands and will take your feedback on website and style into account. If you have any specific suggestions or need help with product selection, please reach out and we’ll be glad to assist.

Posted 3 months ago

“Usually love but have recently had lots of items arrive broken or very strangely sized.”

Helpful Report

Posted 3 months ago

Hello Rachel, Thank you for sharing your feedback. We’re really sorry to hear about the issues you’ve experienced recently, as this is not the standard we aim to deliver. Please feel free to reach out to us at enquiries@whistles.co.uk and our team will be happy to look into this for you. We look forward to resolving this and improving your experience with us.

Posted 3 months ago

“I was disappointed with the colour of the jumper, online the garment was described as pink but when I opened the package the jumper looked brown. The quality of the jumper was very good, just not a good colour.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We’re sorry to hear the colour didn’t meet your expectations, though we’re pleased you found the quality good. Your comments about the colour description are really helpful and will be shared with the team.

Posted 3 months ago

“Too baggy around the waist .”

Helpful Report

Posted 3 months ago

Hello Scott, Thank you for taking the time to leave this feedback. I am sorry to hear that the sizing was unsuitable. We have passed your comments onto the garment team and we hope you are able to find your perfect fit in the future.

Posted 3 months ago

“I am an average size 10 petite - the petite size 10 was so enormous it drowned me!”

Helpful Report

Posted 3 months ago

Hi Alison, Thank you for sharing your experience. I’m sorry the petite size 10 didn’t fit as expected and felt too large. Your feedback helps us improve fit guidance and sizing. If you’d like, you can return the item for a different size or style, and our team can assist with options. Kind regards, Team Whistles

Posted 2 months ago

“Styles look / are lovely, but find sizing and fit variable and sometimes very disappointing.”

Helpful Report

Posted 4 months ago

Hi Anita, Thanks for sharing your experience. We’re sorry to hear the sizing and fit were inconsistent and disappointing. Your comments have been noted to help improve our sizing guidance and product checks. If you’d like, you can return or try a different size/style—our team can assist via webchat or support to find the best option. Kind regards, Team Whistles Liebe Grüße, Team Whistles

Posted 2 months ago

“Great delivery fast returns”

Helpful Report

Posted 4 months ago

Hi Janice, Thank you for the feedback. We’re glad the delivery was fast and returns were easy. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Whistles

Posted 2 months ago

“Delivery great. Sales great. Boot sizes…not so great.”

Helpful Report

Posted 4 months ago

Hi Heather, Thanks for your feedback. I’m sorry to hear the boot sizes weren’t great for you. We’ve passed this on to our team to help improve sizing in the future. If you’d like, you can return or exchange for a more suitable size—please contact webchat or support so we can assist with the best option. Kind regards, Team Whistles

Posted 2 months ago

“Good delivery, good quality clothes but not a great fit for me, even in the petite collection (5ft 2in size 12/14)”

Helpful Report

Posted 4 months ago

Hi Penny, Thank you for your feedback. We’re glad the delivery and quality met expectations, and we’re sorry the fit wasn’t right for you in the petite collection at 5ft 2in / size 12–14. We’ll pass your comments to the team. If you’d like, you can return for a more suitable size or style, or we can explore a different fit within our petite range. Kind regards, Team Whistles

Posted 2 months ago

“I like Whistles for its dresses, not found elsewhere.”

Helpful Report

Posted 4 months ago

Hi Sarah, Thanks for sharing. We’re glad you enjoy our dresses and that you find them unique. If there’s anything we can do to help you discover more styles you love, just let us know. Kind regards, Team Whistles

Posted 2 months ago

Whistles is rated 4.3 based on 1,326 reviews