Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,952 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this jumpsuit on the 9th July. The money was taken out of my account. I have waited and waited for it to be delivered to the Harrogate shop. The shop tried to find out the whereabouts and it took me trying the chat then ringing the main number and hanging on for 13 minutes to find out it was sold out. Very poor customer service! Hopefully my refund will appear.”

Helpful Report

Posted 1 day ago

“Blouse was poor of quality for the price and also stained at the neckline, torn and did not arrive next day despite paying for next day delivery. However, the customer service rep that answered my complaint was excellent and refunded my delivery charge and gave a 10% discount. I hadn't discovered it was torn until I tried it on and di not have energy to email customer service again. A disappointing first shop with Whistles.”

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Posted 4 days ago

“I’ve had a terrible experience with this dress and the customer service received. I bought the dress the first time when you had an offer going on and when received the dress had all buttons falling off. I spoke to the customer service agent who suggested to send the dress back and buy the dress again which they said they will price match. Anyway, after ordering the new dress, some of the buttons are coming off again and similarly the customer service agent has gone silent re price matching even after multiple follow ups. Very disappointed with the service and quality, I will be returning the dress again as I refuse to pay more than the initial buy and still not be satisfied with the quality.”

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Posted 4 days ago

“I bought the dress in 2 sizes. It looked awful in both so I returned both but have only received a refund for one. The chatbot is hopeless, the phone line cuts you off after 2 minutes and the online chat just keeps you waiting. I just want my money back but it is impossible to get hold of customer services by any means. Absolutely atrocious customer service”

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Posted 4 days ago

“At present I HATE Whistles. Whoever reads this, would you please answer my messages and refund my monies. I ordered on 5th July. I wanted to wear my tee shirt this summer BUT have received no parcel, no reply and am thoroughly cheesed off with your company. Three to five days you say you will answer an email. That is an UNTRUTH. Do not ignore me please. Sue Sutton. A very disgruntled ex-Whistles customer.”

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Posted 5 days ago

“I cannot review this as I still haven’t received it, having ordered it 3 weeks ago. Trying to get through to customer support is dire. Have asked for a refund but no response,”

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Posted 1 week ago

“Customer services atrocious. Couldn’t speak to anyone and slow or no reply to email Didn’t arrive”

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Posted 1 week ago

“Would advise to use Whistles shops, not online. I ordered a pink dress and received a red swimsuit”

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Posted 1 week ago

“Completely misplaced my order. Chased them up a week later only for Whistles to blame it on the courier when on my account it said 'waiting for despatch.' No offer of any support - just informed that the dress I ordered for a special event was then out of stock. Sat on my money until I chased it though! Really not a happy customer!”

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Posted 1 week ago

“item never arrived from dx express”

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Posted 1 week ago

“Beautiful dress but I returned it as to small & bought from Fenwicks in a size bigger. I am still waiting for my refund after 2 weeks & dress i returned is back on the website. Poor customer service, unable to talk to anybody regarding this.”

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Posted 1 week ago

“I’m in Australia. Ordered over two weeks ago and not arrived. Please advise when it should arrive . I have emailed customer service.”

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Posted 1 week ago

“Nice jumpsuit. I paid for next day delivery. It came late. No explanation although I've tried emailing, chat box and calling Whistles. Customer service is poor.”

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Posted 2 weeks ago

“PRODUCT NEVER ARRIVED! have been trying to contact whistles and NO RESPONSE!”

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Posted 2 weeks ago

“Terrible - no delivery no customer service”

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Posted 2 weeks ago

“Hasn't arrived 3 weeks later. No contact from whistles despite raising a ticket. Then audacity to ask for a review.”

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Posted 2 weeks ago

Hi Michelle, We’re sorry to hear your order hasn’t arrived and that you didn’t receive any update. If you’d like us to look into this, please share your order number and any ticket/reference details so we can review with the relevant team. Kind regards, Team Whistles

Posted 2 weeks ago

“For the second time I have been sent a pair of revolting dirty trainers by Whistles, they could have been the first revolting dirty pair I returned a few months ago, used dirty packaging as week (same as with the first returned pair. I lodged this with Whistles but haven’t heard back yet. Also trainers online advertised with tan tab. No tan tab on either of the two pairs I have received. When I queried this with customer service they ASSURED me that they would arrive WITH tan tab. Trade misdescription Act methinks. I have been a loyal & frequent customer of Whistkes for some 40 years but it has gone right downhill now they have closed so many physical shops. Simply not what Rick & Lucille Lewin originally created. It used to stand out; sadly that is no longer true.”

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Posted 2 weeks ago

Hi Amanda, We’re sorry to hear about the dirty trainers and the confusion over the tan tab. If you’d like us to look into this, please share your order number and any photos of the products and packaging so we can review with the relevant team. Kind regards, Team Whistles

Posted 2 weeks ago

“Appalling customer service”

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Posted 3 weeks ago

Hi Jen, We’re sorry to hear about your experience with our customer service. If you’d like to share a few details (e.g., order number and what happened), we’ll take a look and see how we can help. Kind regards, Team Whistles

Posted 2 weeks ago

“Uncomfortable”

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Posted 3 weeks ago

Hi Carol, We're sorry to hear the item felt uncomfortable. If you’d like to share which product this was and any details (fit, fabric, size), we’ll take a look and see how we can help. Kind regards, Team Whistles

Posted 2 weeks ago

“I have’s received my order which included this cardigan and a pair of trousers. An email from a courier claimed to have delivered my package but I did not receive it. I have sent a message to your customer service team with the order number but am still waiting for a reply. And it’s impossible to get through on the phone.”

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Posted 3 weeks ago

Hi Sara, We’re sorry to hear your delivery wasn’t received and that you’re having trouble reaching us. Please reach out to our team via live chat today for an update/resolution. Kind regards, Team Whistles

Posted 2 weeks ago

Whistles is rated 4.3 based on 1,952 reviews