Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

“I didn’t received the item.”

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Posted 3 hours ago

“Item did not arrive and I'm still awaiting a refund over 2 weeks later”

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Posted 3 days ago

“You cancelled my order for the red jacket”

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Posted 1 week ago

“Very disappointed that the jumper I received had a big hole in it. Obviously not checked from a previous customer”

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Posted 2 weeks ago

Hi Katie, We’re really sorry to hear the jumper arrived with a hole. This isn’t the experience we want. Please share your order number and a photo of the issue so we can look into this further and raise this to our quality team. Kind regards, Team Whistles

Posted 2 weeks ago

“The tank top has never arrived! Ordered 4 weeks ago. No reply after emailing Customer Services at all and have been told I will get a refund through the online chat but am waiting still for this. I love Whistles but this very poor experience ordering online has made me very wary. I feel Whistles has taken my money and then completely ignored the fact that they haven’t delivered. Sadly disappointed 😔”

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Posted 4 weeks ago

Hi Vanessa, We’re really sorry to hear your tank top hasn’t arrived and that you’ve had no response from Customer Services. This isn’t the experience we want you to have. We’ll investigate your order and the pending refund right away. Please share your order number, item details, and the email used for the purchase so we can look into this and assist you promptly. Kind regards, Team Whistles

Posted 3 weeks ago

“Far too big! I have purchased this style of whistles knitwear for many years in XS. This jumper in size SX was enormous. Sizing is way off.”

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Posted 1 month ago

Hi Lisa, Sorry to hear the SX size was enormous and that the sizing performance didn’t meet your expectations. We’ve noted your feedback and will pass it to our product team for review. If you’d like an exchange or refund, please share your order number and the item details and we’ll help right away. Kind regards, Team Whistles

Posted 1 month ago

“I didn't received the shirt because it was unavailable although still on your website”

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Posted 1 month ago

Hi there, Sorry to hear the shirt wasn’t available and you didn’t receive it as expected. We’d like to get this sorted. Please share your order number and the item details Kind regards, Team Whistles

Posted 1 month ago

“Never received my order 9 emails and phone calls required to achieve a refund but no jacket so quite hard to review it. Total fail as far as I’m concerned. Complete shambles.”

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Posted 1 month ago

Hi Charlotte, We’re really sorry to hear about the missing jacket and the trouble you’ve faced obtaining a refund. This isn’t the service we aim to provide. Please share your order number and the item details, and we’ll investigate immediately and assist with a refund or replacement as needed. Kind regards, Team Whistles

Posted 1 month ago

“I was advised that you could not locate the item so s refund was issued through Klarna. I did not receive my next day postage back (£5.99) I tried speaking with customer service but no one to assist me. Very disappointed My wardrobe is full of Whistles clothes but let down on this occasions”

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Posted 1 month ago

Hi Lynne, Sorry to hear about the issue with your refund and shipping cost. We’d like to look into this and get it resolved for you as quickly as possible. Please share your order number and any relevant details (refund reference, the item, and the shipping charge), and we’ll investigate with Klarna and our team right away. Kind regards, Team Whistles

Posted 1 month ago

“The jacket has longer sleeves than the usual size 8 and is also looser fitting. I have returned it.”

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Posted 1 month ago

Good afternoon, Thank you for taking the time to share your feedback. I’m sorry to hear that the jacket’s fit wasn’t quite right for you, particularly the longer sleeves and looser shape than expected in your usual size. I completely understand how frustrating this can be. Kind regards, Team Whistles

Posted 1 month ago

“Never received trousers as damaged in transit. Took ages to sort out refund and replacement birthday discount code so still not got them!”

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Posted 1 month ago

Good afternoon Juliet, Thank you for taking the time to leave this feedback. We’re so sorry to hear your trousers were damaged in transit and that it took so long to sort your refund and birthday discount. We understand how frustrating this must have been. If you need any help placing a new order, please feel free to contact us again — we’re here to help.

Posted 1 month ago

“Very small fitting,had to send it back, still haven't received my refund so haven't ordered replacement size.”

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Posted 1 month ago

Good evening Nora, Thank you for your feedback. We are sorry the fit wasn’t right and you’re still waiting on your refund. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and assist you as quickly as possible.

Posted 1 month ago

“Didn’t receive the correct item. Awaiting refund, advised up to 14 days. Frustrated waiting for refund for goods I didn’t receive.”

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Posted 1 month ago

Good afternoon, Thank you for taking the time to leave this feedback. We are so sorry to hear you didn’t receive the correct item and are still waiting for your refund — we understand how frustrating this is. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and help get it resolved as quickly as possible.

Posted 1 month ago

“Disappointed with this purchase”

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Posted 1 month ago

Good afternoon Claire, We’re very sorry to hear you’re disappointed with your purchase. We’d like to look into this for you and help resolve it as quickly as possible. Please email us at enquiries@whistles.co.uk so that we can help.

Posted 1 month ago

“My trainers arrived in appalling condition, ripped packaging, dirty soles aka shop soiled. Either a shop sample or a return no body bothered to check before reshipping to a customer. Also not as described ‘no tan tab’ boring white tab. Returned immediately. Sadly Whistles has gone badly downhill. Online only as very rural this customer of 40 years standing is very disappointed,”

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Posted 1 month ago

Hi Louise, We’re very sorry to hear about your experience and truly disappointed to learn that the trainers arrived in such poor condition. Receiving an item with damaged packaging and signs of wear is certainly not the standard we aim to deliver, and we completely understand why this was so frustrating. We also appreciate you highlighting the discrepancy with the tab detail not matching the product description. Your feedback has been shared with our product and fulfilment teams so this can be reviewed and improvements made to our quality checks and product information. As a customer of 40 years, your loyalty means a great deal to us, and we’re genuinely sorry that this experience has left you feeling let down. Thank you for bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much better experience in the future. Kind regards, Whistles Customer Care

Posted 1 month ago

“Fashion accident. Terrible tailoring, terrible quality. The colour is not as shown.”

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Posted 1 month ago

Hi Lucia, We’re sorry to hear that the item didn’t meet your expectations. This is certainly not the experience we want our customers to have. We take both product quality and accurate product imagery very seriously, so it’s disappointing to learn that you found the tailoring and colour to be different from what you expected. Your feedback is important and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 1 month ago

“I placed an order of three items and only received one of them. Sadly this dress was amongst the missing items. I have been refunded and given free next day delivery but would have much preferred to receive the items I ordered, rather than repeatedly having to place another order for missing items. This happened twice!”

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Posted 1 month ago

Hi there, I'm really sorry to hear that three items arrived as only one. That isn’t the experience we want for you, and I understand how frustrating this has been, especially having to reorder. Please could you share your order number or confirmation email via our Customer Care channels (Email, Web chat or phone https://www.whistles.com/here-to-help/contact-us.html) so we can look into this immediately and arrange a suitable solution. We appreciate your patience and want to make this right. Kind regards, Team Whistles

Posted 1 month ago

“I received the coat very quickly. I didn’t receive the earrings at all! Eventually I received an email apologising for the delay and promising that I would be contacted again when they were finally dispatched. Nothing. I chased it up again and apparently they were “stuck in the system”; whatever that means. I opted for a full refund as they are now in the sale anyway. Not happy with my experience.”

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Posted 2 months ago

Hi Julie, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with the earrings order. While I’m pleased the coat arrived quickly, I completely understand how frustrating it must have been not to receive the earrings, especially after being advised they would be dispatched and then having to chase the order yourself. The explanation that they were “stuck in the system” is certainly not the level of clarity or service we aim to provide, and I apologise for the inconvenience and disappointment this caused. Your feedback has been shared with our team so we can investigate what went wrong and ensure this doesn’t happen again. We truly value your custom and are sorry we did not meet expectations on this occasion. If there is anything further we can assist you with, please don’t hesitate to get in touch.

Posted 1 month ago

“Usually love whistles clothes. Quality, delivery and promptness of returns. Plus the petite section is a massive positive for me.”

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Posted 2 months ago

Hi Lucy, Thank you so much for your lovely comments about our quality, delivery, returns process, and especially the petite range, that truly means a lot to us. We did notice the 1-star rating and we’re sorry if something didn’t meet your expectations on this occasion. If there was an issue with your recent experience, we’d really appreciate the opportunity to understand what went wrong and make improvements. Thank you again for your continued support, it genuinely means a great deal to us. Kind regards, Whistles Customer Care

Posted 2 months ago

“Why are you charging £3.95, for delivery of a £100.00 gift card???!!! In my recent case, after SEVEN days I receive an email saying there has been a delay with Evri. I got it cancelled and sent by email but why don’t you do this as standard? And why are you charging £3.95 for something that could be sent ( and more efficiently) by first class post far cheaper”

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Posted 2 months ago

Hi Hilary, I’m really sorry to hear about the delivery delay and the charge for sending the gift card. That isn’t the experience we want for you. I’ve flagged this with our delivery team and we’ll look into a more efficient option for future orders. If you’d like us to review this specific order and the delivery charge, please share your order number or confirmation email and we’ll investigate right away. You can also reach out via web chat or email for quicker assistance. Kind regards, Team Whistles

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews