Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,455 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pair of jeans which arrived quickly but on trying them on I noticed broken stitching on the zip. There is no option for exchange and I do not have a local store since the Cambridge branch closed. I returned them straight away and was advised that a refund may take 14 working days from receipt, plus 3-5 days to reach my account!. I can't simply reorder and wait for the refund as my original payment included a gift card which needs to be refunded. I can understand refunds taking longer if a customer simply change their mind (although these times are much longer than other companies), but when an item is faulty it seems ridiculous that I may have to wait almost a month for a replacement. To be fair, the customer service agents have been prompt with their communucation and offered me my original discount plus free shipping, but they are dealing with a poor system.”

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Posted 3 weeks ago

“I ordered this and 2 other jumpers, they were lost in transit. I spent more than 10 emails over 3 weeks arguing that I needed the money refunded. Eventually they did refund me, but I didn't even see the goods. The worst customer service I have ever experienced in all my life.”

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Posted 4 weeks ago

“I returned 2 dresses but only had a refund for 1”

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Posted 4 weeks ago

“The garment arrived stuffed into its packing and was therefore too crumpled to tell if it either fitted comfortably or flattered as hoped for. Yet, to return the item I had to pay postage. Very disappointed with the experience of buying from Whistles online.”

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Posted 4 weeks ago

“I ordered these twice as the first pair I ordered had a frayed hem which isn’t what I ordered. So when I returned them to the shop they ordered them again for me online and I went to collect them a few days later to find the same jeans had been ordered with a frayed hem! There must have been a mistake with the batch but I gave up on the end. Had the jeans in blue and grey and loved them.”

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Posted 1 month ago

“I have these trousers in blue loved them so much I ordered in black but very disappointed as they are Very poor quality material in black is inferior . Returned them straight away”

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Posted 1 month ago

“Because I haven’t received it yet. Have been waiting for days Evri keeps cancelling my delivery date. This is the second time I have ordered these trousers. The first time the delivery ‘disappeared’ and I was refunded the cost. I was able to order them again and the same inefficiency has happened.”

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Posted 1 month ago

“The material was very stiff making the dress unflattering.”

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Posted 1 month ago

“Too big and too boxy for size”

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Posted 1 month ago

“Lining is longer than the dress”

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Posted 1 month ago

“I returned the parcel using the return label that Whistles provided and arranged. It is therefore your responsibility to manage and track that return. I should not be expected to chase Royal Mail or prove where a parcel is when I used a return service provided by you. The tracking has been completely stuck at Medway MC since 12 September, with absolutely no update for over 14 days. This is clearly not a normal delay, and I am extremely disappointed that I am being left to deal with this myself. I have never experienced such careless and unacceptable customer service from a retailer before. The parcel was returned using your own return label, yet the responsibility for resolving the problem appears to have been pushed entirely onto me. I expect Whistles to take responsibility for this return, investigate what has happened to the parcel, and resolve my refund without any further delay. I have already waited long enough. I do not want another generic response telling me to wait. I want this matter properly investigated and resolved.”

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Posted 1 month ago

“Never got to see the bag! Ordered nearly a month ago then eventually told it’s out of stock after I had to keep chasing the delivery up”

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Posted 1 month ago

“Order never received. Tried to contact multiple times but every time just get email bounce back”

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Posted 1 month ago

“I have not received the product!!!!!!!”

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Posted 1 month ago

“Disappointed”

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Posted 1 month ago

“I paid for next day delivery as it was for a present and extra for a gift bag. It arrived 10 days later and no gift bag! I emailed more than once asking for an explanation and tried to call. Absolutely without doubt the worst customer service I’ve experienced! Never again”

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Posted 1 month ago

“I like the company ect ect nice priced quality clothing, however after 1 wash the bikini I purchased lost all shape, it was baggy all over..”

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Posted 1 month ago

“Das ist leider bereits zweite Bestellung , die verloren gegangen ist. Ich bin enttäuscht, das ich nicht nach Deutschlands bestellen kann, bzw. Das die Sachen nicht ankommen.”

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Posted 1 month ago

“Placed order for next day delivery. Had to chase twice and given 2 different reasons for non despatch. I cancelled the order over phone. I then received email to say no stock and refund made. Chased refund after 5 working days and told not processed correctly and will process again. Will not use whistles on line again as customer service extremely poor.”

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Posted 1 month ago

“Unfortunately I purchased this item online. Money was taken from my account and then over a week later when I chased why I hadn't received a dispatch email, I found out the item was sold out so I would have to be refunded. So overall not a good consumer experience.”

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Posted 1 month ago

Whistles is rated 4.3 based on 2,455 reviews