Name: Whistles
Rating: 4.23

“Very small fitting,had to send it back, still haven't received my refund so haven't ordered replacement size.”

Posted 17 hours ago

Good evening Nora, Thank you for your feedback. We are sorry the fit wasn’t right and you’re still waiting on your refund. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and assist you as quickly as possible.

Posted 16 hours ago

“Didn’t receive the correct item. Awaiting refund, advised up to 14 days. Frustrated waiting for refund for goods I didn’t receive.”

Helpful Report

Posted 17 hours ago

Good afternoon, Thank you for taking the time to leave this feedback. We are so sorry to hear you didn’t receive the correct item and are still waiting for your refund — we understand how frustrating this is. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and help get it resolved as quickly as possible.

Posted 16 hours ago

“Disappointed with this purchase”

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Posted 1 day ago

“My trainers arrived in appalling condition, ripped packaging, dirty soles aka shop soiled. Either a shop sample or a return no body bothered to check before reshipping to a customer. Also not as described ‘no tan tab’ boring white tab. Returned immediately. Sadly Whistles has gone badly downhill. Online only as very rural this customer of 40 years standing is very disappointed,”

Helpful Report

Posted 4 days ago

Hi Louise, We’re very sorry to hear about your experience and truly disappointed to learn that the trainers arrived in such poor condition. Receiving an item with damaged packaging and signs of wear is certainly not the standard we aim to deliver, and we completely understand why this was so frustrating. We also appreciate you highlighting the discrepancy with the tab detail not matching the product description. Your feedback has been shared with our product and fulfilment teams so this can be reviewed and improvements made to our quality checks and product information. As a customer of 40 years, your loyalty means a great deal to us, and we’re genuinely sorry that this experience has left you feeling let down. Thank you for bringing this to our attention, and we hope we’ll have the opportunity to provide you with a much better experience in the future. Kind regards, Whistles Customer Care

Posted 2 days ago

“Fashion accident. Terrible tailoring, terrible quality. The colour is not as shown.”

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Posted 4 days ago

Hi Lucia, We’re sorry to hear that the item didn’t meet your expectations. This is certainly not the experience we want our customers to have. We take both product quality and accurate product imagery very seriously, so it’s disappointing to learn that you found the tailoring and colour to be different from what you expected. Your feedback is important and will be shared with our product team for review. Kind regards, Phase Eight Customer Care

Posted 2 days ago

“I placed an order of three items and only received one of them. Sadly this dress was amongst the missing items. I have been refunded and given free next day delivery but would have much preferred to receive the items I ordered, rather than repeatedly having to place another order for missing items. This happened twice!”

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Posted 1 week ago

Hi there, I'm really sorry to hear that three items arrived as only one. That isn’t the experience we want for you, and I understand how frustrating this has been, especially having to reorder. Please could you share your order number or confirmation email via our Customer Care channels (Email, Web chat or phone https://www.whistles.com/here-to-help/contact-us.html) so we can look into this immediately and arrange a suitable solution. We appreciate your patience and want to make this right. Kind regards, Team Whistles

Posted 1 week ago

“I never received dress”

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Posted 1 week ago

Hi J, I’m really sorry you didn’t receive your dress. That isn’t the experience we want for you. Please could you share your order number or confirmation email via our Customer Care channels (Email, Web chat or phone https://www.whistles.com/here-to-help/contact-us.html) - so we can look into this immediately. Kind regards, Team Whistles

Posted 1 week ago

“After haveing to retune a dress stinking of perfume with holes and blonde hair and not recovering a refund for my post and packing I will never buy from you again nore will my followers on fb and Instagram discusting you just repack your retuned items abd sebd them back out iv reported to my mp also vile practise Do not contact me again or you will regret it”

Helpful Report

Posted 2 weeks ago

Dear Bea, Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and understand how disappointing this must have felt. We take the condition and quality of all returned items extremely seriously. Every product is inspected by our dedicated team before being processed, and we never resell items that do not meet our strict quality standards. We would never knowingly send out a garment that is damaged or not in perfect condition, so we are concerned to hear your comments. Regarding your return, we would like to look into this for you to ensure everything has been handled correctly. If you are willing, please contact our Customer Care team (https://www.whistles.com/here-to-help/contact-us.html) with your order number so we can investigate further and support you with a resolution. We appreciate your feedback and would like the opportunity to make this right for you. Kind regards, Whistles Customer Care Team

Posted 1 week ago

“I received the coat very quickly. I didn’t receive the earrings at all! Eventually I received an email apologising for the delay and promising that I would be contacted again when they were finally dispatched. Nothing. I chased it up again and apparently they were “stuck in the system”; whatever that means. I opted for a full refund as they are now in the sale anyway. Not happy with my experience.”

Helpful Report

Posted 2 weeks ago

Hi Julie, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience with the earrings order. While I’m pleased the coat arrived quickly, I completely understand how frustrating it must have been not to receive the earrings, especially after being advised they would be dispatched and then having to chase the order yourself. The explanation that they were “stuck in the system” is certainly not the level of clarity or service we aim to provide, and I apologise for the inconvenience and disappointment this caused. Your feedback has been shared with our team so we can investigate what went wrong and ensure this doesn’t happen again. We truly value your custom and are sorry we did not meet expectations on this occasion. If there is anything further we can assist you with, please don’t hesitate to get in touch.

Posted 1 week ago

“Usually love whistles clothes. Quality, delivery and promptness of returns. Plus the petite section is a massive positive for me.”

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Posted 3 weeks ago

Hi Lucy, Thank you so much for your lovely comments about our quality, delivery, returns process, and especially the petite range, that truly means a lot to us. We did notice the 1-star rating and we’re sorry if something didn’t meet your expectations on this occasion. If there was an issue with your recent experience, we’d really appreciate the opportunity to understand what went wrong and make improvements. Thank you again for your continued support, it genuinely means a great deal to us. Kind regards, Whistles Customer Care

Posted 2 weeks ago

“Why are you charging £3.95, for delivery of a £100.00 gift card???!!! In my recent case, after SEVEN days I receive an email saying there has been a delay with Evri. I got it cancelled and sent by email but why don’t you do this as standard? And why are you charging £3.95 for something that could be sent ( and more efficiently) by first class post far cheaper”

Helpful Report

Posted 3 weeks ago

Hi Hilary, I’m really sorry to hear about the delivery delay and the charge for sending the gift card. That isn’t the experience we want for you. I’ve flagged this with our delivery team and we’ll look into a more efficient option for future orders. If you’d like us to review this specific order and the delivery charge, please share your order number or confirmation email and we’ll investigate right away. You can also reach out via web chat or email for quicker assistance. Kind regards, Team Whistles

Posted 3 weeks ago

“I was unable to purchase this item as it was out of stock!”

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Posted 3 weeks ago

Hi I’m really sorry you couldn’t purchase the item because it was out of stock. That isn’t the experience we want for you. If you’d like, I can help check current availability or suggest a similar item that’s in stock. If you have your order number or the item link, please share and we’ll look into options right away. You can also reach out via web chat or email for quicker assistance. Kind regards, Team Whistles

Posted 3 weeks ago

“Unfortunately I purchased 2 pairs of these jeans and both pairs ripped in the exact same place after 1 wear! Really disappointed”

Helpful Report

Posted 1 month ago

Hi Bethany, I’m really sorry to hear both pairs ripped in the same place after just one wear. That isn’t the experience we want for you. I can see you have received a refund for the order and will ensure this is passed onto our garment team for review.

Posted 3 weeks ago

“Your asking me to review an item which hasn't arrived yet. No tracking update for over a week. No idea what has happened to my order.”

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Posted 1 month ago

Hi Jane, I’m really sorry to hear your order hasn’t arrived and there’s been no tracking update. This isn’t the experience we want for you. I’ve flagged this with our orders team and we’ll look into your shipment status right away. If you can share your order number or confirmation email, we can investigate faster. You can also reach out via webchat or email for quicker assistance. Kind regards, Team Whistles

Posted 1 month ago

“Poor quality and dreadful post purchase service.”

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Posted 1 month ago

Hi Juliette, I’m really sorry to hear about the poor quality and post-purchase service. This isn’t the experience we want for our customers. I can see this has been raised with our team and we’ll review it promptly to resolve any issues. Kind regards, Team Whistles

Posted 1 month ago

“I did not ever receive these trousers and I am still waiting for my refund!”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry you didn’t receive the trousers and are still waiting for your refund. This isn’t the experience we want for our customers. Please reach put to us via webchat or email so we can assist in resolving this for you. Kind regards, Team Whistles

Posted 1 month ago

“The "purse" I bought was made of rough leather and very small for the price. Had to return it.”

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Posted 1 month ago

Hi Patricia, I’m really sorry to hear your purse wasn’t as expected and that you needed to return it. We apologise for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 1 month ago

“I bought the below sunglasses but I received something else, NOT what I ordered.”

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Posted 1 month ago

Hi, I’m really sorry to hear you received the wrong item. This isn’t the experience we want for our customers. I can see we have spoken over email and this is resolved however, I apologise again for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 1 month ago

“I have ordered two whistles Ida camel coats and they were supposed to be delivered by Evri & I haven’t yet received either coat having having notified both whistles and Evri that I haven’t yet received a single Coat, i’m hoping that one day I will receive a Coatand have a refund for the second Coat.”

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Posted 1 month ago

Hi Georgie, I’m really sorry to hear your two coats haven’t arrived and you’re still awaiting a refund. This isn’t the experience we want for our customers. I can see we have reached out via email to resolve. Kind regards, Team Whistles

Posted 1 month ago

“I'm sure the sunglasses are nice but Whistles sent me an empty box!”

Helpful Report

Posted 1 month ago

Hi there, I’m really sorry to hear that you received an empty box. This isn’t the experience we want for our customers at all. Could you please get in contact with our customer care team and we will be sure to rectify this ASAP.

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews