Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,296 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the product!!!!!!!”

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Posted 2 hours ago

“Disappointed”

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Posted 4 days ago

“I paid for next day delivery as it was for a present and extra for a gift bag. It arrived 10 days later and no gift bag! I emailed more than once asking for an explanation and tried to call. Absolutely without doubt the worst customer service I’ve experienced! Never again”

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Posted 4 days ago

“I like the company ect ect nice priced quality clothing, however after 1 wash the bikini I purchased lost all shape, it was baggy all over..”

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Posted 5 days ago

“Das ist leider bereits zweite Bestellung , die verloren gegangen ist. Ich bin enttäuscht, das ich nicht nach Deutschlands bestellen kann, bzw. Das die Sachen nicht ankommen.”

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Posted 6 days ago

“Placed order for next day delivery. Had to chase twice and given 2 different reasons for non despatch. I cancelled the order over phone. I then received email to say no stock and refund made. Chased refund after 5 working days and told not processed correctly and will process again. Will not use whistles on line again as customer service extremely poor.”

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Posted 6 days ago

“Unfortunately I purchased this item online. Money was taken from my account and then over a week later when I chased why I hadn't received a dispatch email, I found out the item was sold out so I would have to be refunded. So overall not a good consumer experience.”

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Posted 1 week ago

“It's bordering on offensive that you have asked me to review an item that I haven't got. I am still waiting for a refund after Evri cannot locate my item, I do not feel confident that I will receive my refund as Whistles has stated only when items have been returned will they refund. As Evri cannot find the parcel, where does that leave me?”

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Posted 1 week ago

“This item hasn’t arrived, it was ordered two weeks ago. I have contacted support and they have told me to wait another 48 hours and contact them again if no news. It’s awaiting dispatch from the warehouse apparently, but something has obviously gone wrong?”

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Posted 1 week ago

“Ordered this top over 3 weeks ago and still no sign of it. So yes, while the jumper looks beautiful that's no use to me if I cannot wear it! I've been onto them several times but I am still jumperless! So while their clothes might be lovely that's no use to anybody if Whistles will not despatch them.”

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Posted 1 week ago

“Order didn’t come. Had to chase and then it was cancelled. Wanted it to wear for my 60th Birthday. HUGE LET DOWN to a loyal customer. Serious lack of communication on Whistles part. So disappointed.”

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Posted 1 week ago

“Zero communication. Took me to chase to find out what had happened to my order. Was told it was out of stock and would be refunded. Meanwhile daily sales emails but not one to say my item was out of stock or that they weren’t delivering it. Very poor.”

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Posted 1 week ago

“The wrong item was delivered and I have an ongoing discussion with customer support that has been going since 22 August and involved a chat session plus 6 emails to date. I’m incredibly disappointed by this level of customer service.”

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Posted 1 week ago

“The front of the shoe where the suede is has marked already from walking. They haven’t kept their look or shape for long. I won’t be buying again. It’s a shame because I normally love whistles shoes. I would like to return them but I don’t have the original packaging.”

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Posted 1 week ago

“lost shape in wash and colour”

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Posted 2 weeks ago

“i have not received the items one black and one brown only”

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Posted 2 weeks ago

“Item never delivered.”

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Posted 3 weeks ago

“Ich habe die falsche Größe bekommen. Als Ursache vermute ich, dass in der Kleidung nur eine EU-Größe angegeben wird. Bei der der Umrechnungstabelle von UK in EU aber mehrere verschiedene EU-Länder mit ganz unterschiedlichen Größennormen. Nachdem ich das Kleid zurückgeschickt habe, wurden mir zunächst die Versandkosten abgezogen. Auf Nachfrage wurde mir gesagt, das sei nicht so und sie hätten alles erstattet. Erst nachdem ich eine Email, in der explizit stand, dass die Kosten abgezogen wurden, weitergeleitet habe, wurden diese dann erstattet. Der Kundenservice ist wenig zufriedenstellend.”

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Posted 3 weeks ago

“Coat came broken ( No button had been ripped off). Would have returned but it was the last one and I was desperate for a coat. Website says they send replacement buttons. Yet when you ask they don’t. Was told I would be compensated £20 got 0.20p instead. Honestly worst shopping experience i’ve ever had.”

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Posted 3 weeks ago

“This dress was more like a size 6 than a 16. Very disappointing as I love Whistles dresses but suspect there was a sizing problem with this one. I had to return.”

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Posted 4 weeks ago

Whistles is rated 4.3 based on 2,296 reviews