Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.32

4.3 Rating 1,609 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a hole in the pocket. The sewing was uneven and as a result the pocket has a hole”

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Posted 1 day ago

“WHAT DO YOU WANT ME TO WRITE THAT I HAVE NOT ALREADY WRITTEN BAD DESIGN”

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Posted 1 day ago

“I have still not received this item despite contacting Whistles. I am also very unhappy that there is no facility to contact DPD to find out why the item came as far as Athlone only to be returned to Whistles. This had been a very unsatisfactory experience”

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Posted 1 week ago

Hi Jenni, We’re really sorry to hear you haven’t received your item and that there were issues with tracking. Please email enquiries@whistles.co.uk with your order details and any relevant information so we can look into this for you. Kind regards, Team Whistles

Posted 1 day ago

“This is the second pair of this particular earrings i have had The first were a birthday present from a special friend , wore once and one of the earrings snapped in half ( for no reason!) i contacted customer services and they kindly gave me an e voucher so I reordered the same as wanted to keep them as They were chosen for me . Again they snapped off at the end . Clearly there is a fault on manufacturing Would not recommend Whistles please get in touch with me ?”

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Posted 2 weeks ago

Good morning Jill, Thank you for your feedback. We’re really sorry to hear that you’ve experienced this issue more than once. We understand how disappointing this must be, especially given the sentimental value of your original pair. This is certainly not the quality we expect and we’d like to look into this further for you. Please contact us at enquiries@whistles.co.uk so we can help resolve this matter as quickly as possible.

Posted 2 weeks ago

“I returned my order weeks ago using the prepaid label but have had no further contact or confirmation it has been received (but I have had several requests to review it). Definitely will not order again.”

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Posted 2 weeks ago

Good morning Joanne, Thank you for sharing your experience, and we’re truly sorry for the lack of confirmation after you returned your order. This isn’t the service we aim to provide. Please contact us via email at enquiries@whistles.co.uk with your order number and any return tracking details so we can locate your return and confirm receipt, and help ensure your refund is processed promptly. Kind regards, Team Whistles

Posted 2 weeks ago

“I’ve been waiting for this jacket for over two weeks but still no sign of it, and no communication from Customer Services. Extremely poor service.”

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Posted 3 weeks ago

Good morning, Thank you for sharing your experience, and we’re truly sorry for the delay and lack of communication. This isn’t the service we aim to provide for Whistles customers. Please contact us via email at enquiries@whistles.co.uk with your order number and any relevant details, and we’ll investigate your order status and update you as quickly as possible. Kind regards, Team Whistles

Posted 2 weeks ago

“The jacket on line shown in stock and twice I tried to purchase it but both times my order was cancelled, very disappointed. If item was not available it should not have been shown as in stock”

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Posted 3 weeks ago

Good morning, Thank you for sharing your experience and we’re very sorry for the repeated cancellations and for items being shown as in stock when they weren’t. This isn’t the service we aim to provide. Please contact us via email at enquiries@whistles.co.uk so we can review what happened, check current stock, and assist you with a suitable option. Kind regards, Team Whistles

Posted 3 weeks ago

“Jumper arrived with security tag still attached! 😠 The only resolution, apparently was to return the jumper but if I wanted a replacement I had to buy it again! My refund did not include the delivery charge I paid and because I am in Scotland they would have charged AGAIN for delivery of another jumper 😡 As a regular buyer I am very annoyed! Cheap customer service! Cheap,second rate company. Will not buy again 🤨 Cheap Cheap Cheap !!!”

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Posted 4 weeks ago

Good morning Helen, Thank you for your feedback and for being a loyal Whistles customer. We’re truly sorry to hear about your experience — this is not the standard of service we aim to provide. We completely understand your frustration regarding the security tag, the returns process and the delivery charges. This is clearly not the experience we want for our customers. Please contact us via email at enquiries@whistles.co.uk so we can review this in detail and work towards putting this right for you. We’d really appreciate the opportunity to resolve this matter properly.

Posted 3 weeks ago

“Sorry, can't give a review because I didn't receive my order. My money was refunded and I was given a code to reorder and receive next day delivery but since I live in the north of Scotland I doubt if that would happen, plus I think the top is now sold out.”

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Posted 1 month ago

Good morning Deirdre, Thank you for your feedback. We are very sorry to hear that you didn’t receive your order, though we’re glad a refund was processed promptly. We understand your concerns regarding delivery to the north of Scotland and product availability. If you’d still like assistance, please do get in touch with us and we’ll be happy to check stock or help find a suitable alternative for you.

Posted 4 weeks ago

“Item still not received. Ordered 19th April and it’s now 4th May.”

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Posted 1 month ago

Hi Sarah, I’m really sorry your order hasn’t arrived yet. I understand how frustrating that is. I’d like to look into this and help get it sorted as quickly as possible. Could you please share your order number and any relevant details? We’ll investigate straight away and keep you updated. Kind regards, Team Whistles

Posted 1 month ago

“Just didn’t suit me. Frumpy & matronly on me.”

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Posted 1 month ago

Hi Chithraa, I’m sorry the item didn’t suit you. We appreciate your feedback and will keep it in mind for future designs. If you’d like help finding alternatives, I’m happy to assist. Kind regards, Team Whistles

Posted 1 month ago

“The dress was fine I have waited 25 days for a refund”

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Posted 1 month ago

Hi Margaret, I’m really sorry it took so long for your refund to come through — I completely understand how frustrating that must have been. I’m glad to see it’s been sorted now, and I appreciate your patience. Please let me know if there’s anything else I can help with.

Posted 1 month ago

“The dress that I ordered on 13 April actually never left your warehouse and so I never received the dress. I am currently still chasing your response and a refund for a dress that never even left your premises. DEFINITELY NOT IMPRESSED AND WILL NEVER ORDER FROM WHISTLES AGAIN.”

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Posted 1 month ago

Hi Carolyn, I’m really sorry to hear about this and can understand how frustrating it must be. This isn’t the experience we aim for. I’d like to look into your order, confirm why the dress didn’t leave our warehouse, and get your refund processed as quickly as possible. Please could you share your order number and any relevant details? We’ll investigate straight away and keep you updated. Kind regards, Team Whistles

Posted 1 month ago

“Returned item. Still waiting for a refund 4weeks later!”

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Posted 1 month ago

Hi Cecilia, I’m really sorry this is taking so long—4 weeks without a refund isn’t acceptable. I’ll look into this right away and push to get your refund processed as quickly as possible. Could you share your order number and the email used for the order so I can locate it and update you? Kind regards, Team Whistles

Posted 1 month ago

“Very poor experience on this occasion!”

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Posted 1 month ago

Good morning Susan, We’re very sorry to hear about your recent experience and appreciate you taking the time to raise this with us directly. We understand your concerns and are currently looking into what happened so we can address it properly. This is not the level of service we aim to provide, and we’re committed to making improvements based on your feedback.

Posted 1 month ago

“I didn’t received the item.”

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Posted 1 month ago

Hi there, We’re very sorry that you didn’t receive your item. Unfortunately, this order had to be cancelled due to unexpected stock availability issues, and we apologise for any inconvenience or disappointment caused. We understand how frustrating this can be and are working to improve our stock management to prevent this happening again. Thank you for your understanding.

Posted 1 month ago

“Item did not arrive and I'm still awaiting a refund over 2 weeks later”

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Posted 1 month ago

Good morning, I am really sorry to hear that your item didn’t arrive and that you are still awaiting a refund after over two weeks. I appreciate how frustrating this must be, and I apologise for the delay. Please contact us at enquiries@whistles.co.uk with your order number if you haven’t already and we’ll look into this for you as a priority and work to get it resolved as quickly as possible.

Posted 1 month ago

“You cancelled my order for the red jacket”

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Posted 1 month ago

Good morning Jill, I’m very sorry that your order for the red jacket was cancelled. I apologise for any disappointment or inconvenience this may have caused. Please email us at enquiries@whistles.co.uk with your order number and we will be happy to look into this for you and find out why this happened. We look forward to hearing from you again!

Posted 1 month ago

“Very disappointed that the jumper I received had a big hole in it. Obviously not checked from a previous customer”

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Posted 2 months ago

Hi Katie, We’re really sorry to hear the jumper arrived with a hole. This isn’t the experience we want. Please share your order number and a photo of the issue so we can look into this further and raise this to our quality team. Kind regards, Team Whistles

Posted 2 months ago

“The tank top has never arrived! Ordered 4 weeks ago. No reply after emailing Customer Services at all and have been told I will get a refund through the online chat but am waiting still for this. I love Whistles but this very poor experience ordering online has made me very wary. I feel Whistles has taken my money and then completely ignored the fact that they haven’t delivered. Sadly disappointed 😔”

Helpful Report

Posted 2 months ago

Hi Vanessa, We’re really sorry to hear your tank top hasn’t arrived and that you’ve had no response from Customer Services. This isn’t the experience we want you to have. We’ll investigate your order and the pending refund right away. Please share your order number, item details, and the email used for the purchase so we can look into this and assist you promptly. Kind regards, Team Whistles

Posted 2 months ago

Whistles is rated 4.3 based on 1,609 reviews