Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

“For the reasons set above I am very disappointed with the service.”

Posted 4 months ago

Hi Gillian, we’re really sorry you’re disappointed with the service. We understand how frustrating that can be, and we’d like to help make this right. If you’d like to share more details or need assistance with a resolution, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 3 months ago

“Poor customer service. Clearly, something is happening, but no update why parcel is delayed. Reached out via Live Chat, email and phone. Unable to get answers.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“generally good but this purchase was not of the quality I would usually expect”

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Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the quality of your garment, this is not the service I wish to provide our customers at all. Rest assured this will be reported to the garment team. Kind Regards - Whistles Customer Care

Posted 4 months ago

“This skirt never arrived. I emailed Whistled about it and was told someone would get back to my email but they never did. I've tried calling their customer line but it closes at 1pm and I keep missing it because I'm in work. The skirt has since been in the sale and now the sale has ended. I asked if I could have the skirt at the sale price if it ever arrives, again no one responded.”

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Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet from the customer care team to assist you with your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“I ordered this in two sizes during the Black Friday sale, only to receive two separate emails, each relating to one of the jumpers, saying that my order had been cancelled. A refund was issued for both, but I can't review the jumper as I never received it!”

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Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was cancelled, this is not the service I wish to provide our customers at all. Rest assured this will be looked in to. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Poor service”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Havent receieved this item yet”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Issue with next day delivery and unable to speak to anyone to resolve it”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Poor service”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that you experienced poor service that’s not the standard we aim to deliver. If you’re willing to share a little more about what happened, we’d truly appreciate the chance to look into it and make things right. Thank you for bringing this to our attention. Kind Regards Whistles Customer Care

Posted 4 months ago

“I wanted to exchange in store for a smaller size but as I ordered on line I had to return the jacket but I was not refunded immediately and I am still waiting for the refund. And I had to purchase the item a second time. Extremely disappointed to wait so many days for a refund and to have to purchase again for another size.”

Helpful Report

Posted 4 months ago

Good morning, Thank you for sharing your experience, and I’m really sorry to hear how frustrating this has been for you. Having to return an online purchase, buy the item again in the correct size, and then wait longer than expected for a refund is understandably disappointing this isn’t the smooth process we aim to provide. Your refund should have been processed promptly, and I apologise for the delay. If you’d like, we can look into your order to ensure everything is moving as it should. Thank you again for bringing this to our attention. We appreciate your patience, and we’ll do everything we can to make this right for you Kind Regards - Whistles Customer Care

Posted 4 months ago

“Terrible delivery service”

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Posted 4 months ago

Good morning, Thank you for letting us know, and I’m really sorry to hear that your delivery experience was disappointing. We understand how frustrating this can be, and it’s certainly not the standard we aim to provide. If you’re happy to share more details, we’d really like the opportunity to look into what went wrong and make it right for you. Your feedback is important, and we appreciate you taking the time to tell us. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Luckily I managed to get the item from Next but such a shame about your customer service and took me over an hour and half trying to call and kept getting cut off.”

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Posted 4 months ago

Good morning, we’re very sorry for the frustration you experienced with our customer service. This is not the standard we aim for, and we appreciate your feedback. We’ll review this to ensure it doesn’t happen again. Thank you for letting us know, and we’re glad you were able to get your item. Kind Regards - Whistles Customer Care

Posted 4 months ago

“I ordered and got no delivery updates , no shoes arrived and I am waiting for a refund”

Helpful Report

Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet or your refund, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 4 months ago

“See above. Have been a constant purchaser over the years and this has made me re evaluate my custom.”

Helpful Report

Posted 4 months ago

Hi there, we’re really sorry to hear this has affected your view of shopping with us. We value your years of support and would like to understand what has happened and how we can help. Please contact us at: https://www.whistles.com/here-to-help/contact-us.html so we can look into it and make things right.

Posted 3 months ago

“Disappointed with online service”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. This is not the service I wish to provide out customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Normally really good service with garments very desirable.”

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Posted 4 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the garment you received, if you could kindly send us an email letting us know more information regarding this I will be sure to report this with the garment team. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Wouldn’t buy anything from them again .”

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Posted 5 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you will not shop with us again from your negative experience, this is certainly not the service I wish to provide our customers at all. I be sure to investigate this internally to see what went wrong and ensure that this does not happen again. Kind Regards - Whistles Customer Care

Posted 5 months ago

“Disaster,no communication impossible to speak to anyone, still waiting for refund”

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Posted 5 months ago

Hello Helen. I’m really sorry for the lack of communication and the delay with your refund. I can see that this has since been processed for you by our wonderful Customer Care Team. We look forward to restoring your faith in us with your next purchase.

Posted 5 months ago

“Tried to return a faulty item in store but was told by two members of staff that I needed the receipt that came with the original parcel, which I no longer have because I was intending to keep them. Told there is nothing they can do which seems bizarre as I have proof of purchase with my order confirmation. I sent an email to customer services and received a generic, automated email about returns that doesn't help my issue of not having the receipt anymore. Online chat was the only saving grace and resolved the issue in two minutes and confirmed the store should have been able to process the return. Pretty bad brand experience so far, online, in store, the product have all been rubbish.”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share this experience, and I’m very sorry for the frustration you’ve had both in store and online. You should never have been turned away when returning a faulty item—your order confirmation is valid proof of purchase, and the store should have been able to process the return without the paper receipt. I’m glad to hear that our online chat team were able to resolve the issue quickly, but it’s disappointing that you had to go through so many steps to get the support you needed. This isn’t the standard of service we aim to provide, and your feedback will be shared with the relevant teams so we can address this properly. Thank you again for bringing this to our attention, and we apologise for the poor experience you’ve had so far. Your comments help us improve, and we hope we can provide you with a much better experience in the future. Kind Regards - Whistles Customer Care

Posted 5 months ago

“Whistles have messed up my returns big time. I ordered three sizes of these trousers to try, kept the size 10, returned the size 12 and 14, but have only been refunded for the size 14. I've contacted Whistles about this multiple times and they STILL haven't responded! They owe me £65!”

Helpful Report

Posted 5 months ago

Good morning, Thank you for taking the time to share this, and I’m really sorry to hear about the issue with your return. That’s incredibly frustrating especially after reaching out multiple times without a response — and it’s absolutely not the experience we want you to have. You should, of course, be refunded for all items you returned, and we’d like to get this sorted for you as quickly as possible. Kind Regards Whistles Customer Care

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews