Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

“Sadly the composition of material has changed significantly since the Annie range was launched. The merino feels scratchy and thicker, uncomfortable. I returned the dresses.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear you’ve found the material in the Annie range to be scratchy and less comfortable since this change. That isn’t the experience we want for our customers. Thank you for raising this us, your feedback is appreciated. Kind regards, Whistles Customer Care

Posted 5 months ago

“Sadly, when I opened this necklace the chain was tarnished and also there were surface scratches on the letter. So, I am afraid I had to return it”

Helpful Report

Posted 6 months ago

Hi Nicki, Thank you for taking the time to leave feedback. I’m really sorry to hear that the necklace arrived in less-than-perfect condition—this isn’t the standard we aim for. Please rest assured that this has been passed on to the relevant team as feedback. I hope the return process went smoothly. Please don’t hesitate to reach out if you need any further assistance. Kind regards,

Posted 6 months ago

“I have the Josie jumpsuit from 2022 and I’ve worn it so much that I wanted to buy a replacement. I thought it would as straightforward as ordering it again and having it ready for Spring/Summer. The first time Whistles sent the incorrect item and the second one had an awful stain and fraying on the back. I’ve given up for now which is a shame because I do love the Josie jumpsuit. You really need to sort your delivery service and quality control, Whistles.”

Helpful Report

Posted 6 months ago

Hi Ellen, I’m really sorry to hear about the incorrect item and the stained, fraying replacement, that isn’t the standard we aim for. We will certainly look into this with our delivery and quality teams. I sincerely apologise for any disappointment this has caused, Kind regards, Whistles Customer Care

Posted 6 months ago

“Love my joggers but there is a fault,contacted customer service,been approx a wk and still no reply just a generic email.Very poor !!!!”

Helpful Report

Posted 6 months ago

Hi Nicola, I’m really sorry to hear you’re still awaiting a reply and that there’s a fault with the item. This isn’t the standard we aim for. I can see that a member of our team has contacted via email asking for some photos of the fault but we have not received a reply yet. Please do send over some photos by email and we can certainly advise further for you. Kind regards, Whistles Customer Care

Posted 6 months ago

“I have not received the bag, which should have been delivered on 12/31/2025. Beware that the following guarantee from Whistles' website may not be accurate if your order is to be shipped internationally: "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery." I have sent emails, used the chat feature, contacted global-e, and DHL to no avail.”

Helpful Report

Posted 6 months ago

Hi Lisa, Thank you for your message, and I’m very sorry to hear about the difficulty you experienced with your order. I can confirm that this issue has now been resolved and the matter has been closed. However, I sincerely apologise for the delay in delivery and for the frustration caused while trying to obtain support. This is certainly not the level of service we aim to provide. We also appreciate your feedback regarding our international shipping guarantee. Your comments have been noted and will be shared internally to help us improve both our communication and customer experience going forward. If there’s anything further you’d like us to review or assist with, please don’t hesitate to get in touch.

Posted 3 months ago

“Not impressed and won't buy from them again”

Helpful Report

Posted 6 months ago

Hi Donna, I’m really sorry you’re not impressed and that you won’t be shopping with us again. This isn’t the experience we want for you. Please reach out to us so that we can turn your experience around, we would love to put this right.

Posted 6 months ago

“I never received this dress that I ordered”

Helpful Report

Posted 6 months ago

Hi Evelyn, I’m so sorry you didn’t receive the dress you ordered. This isn’t what we want for you. It looks like your query has now been resolved, if there is anything else we can help with please reach out.

Posted 6 months ago

“The sweater never arrived, I understand that it has been lost in transit and I’m due a refund, although I’m still waiting for that”

Helpful Report

Posted 6 months ago

Hi Paula, I’m really sorry the sweater didn’t arrive and that you’re still waiting for your refund. It looks like this has since been processed for you. We would love to make sure your next experience is a smoother one for you Paula.

Posted 6 months ago

“I ordered this trousers, they were too small and then ordered another pair a size up. Unfortunately they were too big. However my problem was then I wish to return the. They are charging me 20 each for return! I have contacted the shop to see if I can put the two pairs of jeans in the one parcel but no one has got back to me. This does not include the price i paid to have both delivered. Love your clothes but your online service is the worst yet.”

Helpful Report

Posted 6 months ago

Hi Irene, I’m really sorry you’ve had such a frustrating experience with the sizing and the return process, and that the return charges has caused some concern. As your query has since been resolved, we look forward to making sure your next experience is perfect for you.

Posted 6 months ago

“Poor website. No way of cancelling one ordered until it arrived. Ai reply to email.”

Helpful Report

Posted 6 months ago

Hi Chris, we’re really sorry you had a frustrating experience with the website and the lack of cancellation options. We understand how annoying it can be. Your feedback is incredibly important, we hope to make sure your next purchase is just perfect.

Posted 6 months ago

“Love the bag, compact but funky The gift wrapping was poor”

Helpful Report

Posted 6 months ago

Hi Caroline, I’m really sorry the gift wrapping didn’t meet your expectations. That’s not what we want for you, especially since you love the bag. Your feedback is incredibly important in helping us improve for our customers. We hope your next order is even better for you.

Posted 6 months ago

“I can’t review it as having paid for it I was told it was out off stock.”

Helpful Report

Posted 7 months ago

Hi Susan, I’m really sorry you were told it was out of stock and that you couldn’t review your purchase. That isn’t the experience we want for you. Your feedback is important and we hope to make sure your next order is perfect for you.

Posted 6 months ago

“It was awful shapeless and material really hard like a sack cloth I returned it as thought it would be like soft jersey”

Helpful Report

Posted 7 months ago

Hi Lesley, I’m really sorry the item didn’t meet your expectations and felt stiff and shapeless. That’s not what we want for you, and I understand how disappointing this must be. Your feedback has been noted, so that we can improve for our wonderful customers.

Posted 6 months ago

“Ordered the Phoebe Black Leather Dress as a Christmas present for my wife. Luckily she tried it on as we discovered 4 of the poppers were damaged. For this price point I would expect better quality control. I had to wait almost a week for a response from customer service by which time I had returned the dress. I still have not received a refund and the response from customer service was poor at best. Terrible experience all round.”

Helpful Report

Posted 7 months ago

Hi Chris, we are so sorry for the damaged poppers and for the delay in getting back to you, plus the unresolved refund. This isn’t the experience we want for you. As your query has since been resolved, we will make sure your next experience is a much smoother one for you.

Posted 6 months ago

“I've ordered a coat on 10th December and paid for next day delivery hoping to get it by the 13th. Not only did it not arrive by then its STILL hasn't arrived and its now the 21st. Whistles and Evri have yet to provide any explanation as to why this item is still undelivered. I won't be ordering from Whistles again. Really disappointed.”

Helpful Report

Posted 7 months ago

Hi Amy, I’m really sorry this has happened and for the lack of communication from both Whistles and Evri. That’s not the experience we want for you, especially with a next-day delivery promise. Your query has since been resolved, but we hope to make sure your next order is a smoother one.

Posted 6 months ago

“I can’t review the item as it has not yet arrived so this review is not for the item but instead for the delivery service used by Whistles, DX Express (ha!). They were due to deliver to me on Monday and were a no show. I then contacted them twice this week, eventually managing to rearrange deliver for today, Thursday. It’s now 10.30pm and still no delivery. Their excuse for Monday’s no delivery was that they are very busy - what at this time of year? No sh*t Sherlock! Communication and service have been terrible. Whistles are not a low grade retailer so shouldn’t use a low grade delivery service. This is not the first time I’ve experienced similar issues. Disappointing.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to share your experience. I am ever so sorry for the repeated delivery failures by DX and the frustration this has caused. I completely understand the disappointment this has caused, especially given the time and effort you’ve spent trying to rearrange the delivery. This is not the level of service we expect from our delivery partners, and I agree that it reflects poorly on us. Your comments regarding DX and the lack of communication will be shared with the relevant teams as part of our ongoing review of courier performance. Please accept our sincere apologies for the inconvenience caused. If you require any further assistance please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

“Paid for next day delivery, but still waiting a week later. I won't order from Whistles again until they stop using Evri. Whistles customer service also woeful - I've been offered free delivery on my next order. No thanks, I'll shop elsewhere!”

Helpful Report

Posted 7 months ago

Hi Sue, Thank you for your feedback. I'm sorry for the delay with your delivery and for the frustration this has caused, particularly after paying for next day delivery. I completely understand how disappointing this experience must have been. I can see that the charge has since been refunded by your card provider. While we regret that you felt the need to take this step, I do understand your decision given the circumstances. Please accept our apologies for both the delivery issues and the service you received. Your comments have been noted and will be shared internally as we continue to review our delivery partners and customer support processes. Kind regards, Whistles Customer Care

Posted 6 months ago

“Why do you want me to review something you HAVEN'T SHIPPED? I’ve tried repeatedly to get in touch. When I call you do not answer the phone. Your live chat doesn’t work. When I email I get an automated response. Have you gone out of business?”

Helpful Report

Posted 7 months ago

Hi Peggy, Thank you for your review, and I'm very sorry for the frustration and concern this situation caused. We completely understand why you would be upset, especially after being unable to reach us through our usual contact channels. Unfortunately, we have been unable to dispatch this order due to this being placed on the UK website but with a Canadian delivery address. I can confirm that your order has now been fully refunded. Please accept our sincere apologies for the lack of communication and the inconvenience this caused. Your feedback is taken seriously, and we are reviewing our customer service availability to prevent this from happening again. Thank you for your patience. Kind regards, Whistles Customer Care

Posted 6 months ago

“I never received my item.”

Helpful Report

Posted 7 months ago

Hi Nathan, Thank you for sharing your experience. I apologise that you have not yet received a refund on your order that was declared missing in transit. This is certainly not the level of service we aim to provide. I've now refunded the order for you, please allow 3-5 working days for the refund to show in your account. I sincerely apologise for any inconvenience or disappointment this has caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

“Terrible customer service. No response to emails or live chats and was cut off when i tried tk call to get a refund that had been agreed by you. I am so disappointed in Whistles- you are not the brand you were. I have clocked on email below but in trying to resolve my issue i actually used all three.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear about the difficulties you’ve had contacting us and the frustration caused while trying to resolve your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been, especially given your expectations of us as a brand. Please accept our sincere apologies for the lack of response and the issues you encountered across our contact channels. I can confirm that I have now requested the refund you are waiting for, please allow 3-5 working days for this to show in your account. I apologise again for the disappointment caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews