Name: Whistles
Rating: 4.23

“Very very poor customer service service Could only talk to a robot and wasn’t given enough choices so chat was cut shot l”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you could not get through to an advisor via our webchat service to assist you with your query, I can completely understand how frustrating this can be for you. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 2 months ago

“For the reasons set above I am very disappointed with the service.”

Helpful Report

Posted 3 months ago

Hi Gillian, we’re really sorry you’re disappointed with the service. We understand how frustrating that can be, and we’d like to help make this right. If you’d like to share more details or need assistance with a resolution, please reply here or contact us here: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Poor customer service. Clearly, something is happening, but no update why parcel is delayed. Reached out via Live Chat, email and phone. Unable to get answers.”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“As above . Refund taking too long .”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the time it takes to process your refund, this is not the service I wish to provide our customers at all and I can completely understand your frustration on the matter. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“generally good but this purchase was not of the quality I would usually expect”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the quality of your garment, this is not the service I wish to provide our customers at all. Rest assured this will be reported to the garment team. Kind Regards - Whistles Customer Care

Posted 2 months ago

“This skirt never arrived. I emailed Whistled about it and was told someone would get back to my email but they never did. I've tried calling their customer line but it closes at 1pm and I keep missing it because I'm in work. The skirt has since been in the sale and now the sale has ended. I asked if I could have the skirt at the sale price if it ever arrives, again no one responded.”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet from the customer care team to assist you with your query, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“I ordered this in two sizes during the Black Friday sale, only to receive two separate emails, each relating to one of the jumpers, saying that my order had been cancelled. A refund was issued for both, but I can't review the jumper as I never received it!”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was cancelled, this is not the service I wish to provide our customers at all. Rest assured this will be looked in to. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Poor service”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you, rest assured this will be investigated internally to ensure that the service is improved. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Havent receieved this item yet”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Issue with next day delivery and unable to speak to anyone to resolve it”

Helpful Report

Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that there is a delay with your delivery and you have not received an update yet, this is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 2 months ago

“Poor service”

Helpful Report

Posted 3 months ago

Good morning, Thank you for sharing your feedback. I’m really sorry to hear that you experienced poor service that’s not the standard we aim to deliver. If you’re willing to share a little more about what happened, we’d truly appreciate the chance to look into it and make things right. Thank you for bringing this to our attention. Kind Regards Whistles Customer Care

Posted 3 months ago

“I wanted to exchange in store for a smaller size but as I ordered on line I had to return the jacket but I was not refunded immediately and I am still waiting for the refund. And I had to purchase the item a second time. Extremely disappointed to wait so many days for a refund and to have to purchase again for another size.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for sharing your experience, and I’m really sorry to hear how frustrating this has been for you. Having to return an online purchase, buy the item again in the correct size, and then wait longer than expected for a refund is understandably disappointing this isn’t the smooth process we aim to provide. Your refund should have been processed promptly, and I apologise for the delay. If you’d like, we can look into your order to ensure everything is moving as it should. Thank you again for bringing this to our attention. We appreciate your patience, and we’ll do everything we can to make this right for you Kind Regards - Whistles Customer Care

Posted 3 months ago

“Terrible delivery service”

Helpful Report

Posted 3 months ago

Good morning, Thank you for letting us know, and I’m really sorry to hear that your delivery experience was disappointing. We understand how frustrating this can be, and it’s certainly not the standard we aim to provide. If you’re happy to share more details, we’d really like the opportunity to look into what went wrong and make it right for you. Your feedback is important, and we appreciate you taking the time to tell us. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Luckily I managed to get the item from Next but such a shame about your customer service and took me over an hour and half trying to call and kept getting cut off.”

Helpful Report

Posted 3 months ago

Good morning, we’re very sorry for the frustration you experienced with our customer service. This is not the standard we aim for, and we appreciate your feedback. We’ll review this to ensure it doesn’t happen again. Thank you for letting us know, and we’re glad you were able to get your item. Kind Regards - Whistles Customer Care

Posted 3 months ago

“10 days and no delivery….”

Helpful Report

Posted 3 months ago

Good morning, I am very sorry for the delay. This is not the experience we want for our customers at all. Rest assured this will be investigated internally to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Send it it too me or make contact at least”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order or any contact regarding this. This is not the service I wish to provide our customers at all. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Customer service aeful”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. This is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards Whistles Customer Care

Posted 3 months ago

“I ordered and got no delivery updates , no shoes arrived and I am waiting for a refund”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you have not received your order yet or your refund, this is not the service I wish to provide our customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 3 months ago

“I never received it! Paid for it and then they refunded me but did not refund the shipping and got no shirt!”

Helpful Report

Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you did not received your order and you were not fully refunded. This is not the service I wish to provide our customers at all. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 3 months ago

“As above explanation”

Helpful Report

Posted 3 months ago

Hi there, thank you for leaving your feedback with us. We would love to make your next experience a better one for you.

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews