Name: Whistles
Rating: 4.23

“See above. Have been a constant purchaser over the years and this has made me re evaluate my custom.”

Posted 3 months ago

Hi there, we’re really sorry to hear this has affected your view of shopping with us. We value your years of support and would like to understand what has happened and how we can help. Please contact us at: https://www.whistles.com/here-to-help/contact-us.html so we can look into it and make things right.

Posted 2 months ago

“Disappointed with online service”

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Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. This is not the service I wish to provide out customers at all. Rest assured this will be looked into to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Normally really good service with garments very desirable.”

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Posted 3 months ago

Good morning, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the garment you received, if you could kindly send us an email letting us know more information regarding this I will be sure to report this with the garment team. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Wouldn’t buy anything from them again .”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you will not shop with us again from your negative experience, this is certainly not the service I wish to provide our customers at all. I be sure to investigate this internally to see what went wrong and ensure that this does not happen again. Kind Regards - Whistles Customer Care

Posted 3 months ago

“2 Mal bestellt, 2 Mal falsche Größe gesendet. Nie wieder.”

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Posted 3 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you ordered twice with us and you received an incorrect size both times. This is not the service I wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this will be reported to the dispatch team to ensure that they are being more vigilant in future when dispatching customer orders. Kind Regards Whistles Customer Care

Posted 3 months ago

“Disaster,no communication impossible to speak to anyone, still waiting for refund”

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Posted 3 months ago

Hello Helen. I’m really sorry for the lack of communication and the delay with your refund. I can see that this has since been processed for you by our wonderful Customer Care Team. We look forward to restoring your faith in us with your next purchase.

Posted 3 months ago

“Tried to return a faulty item in store but was told by two members of staff that I needed the receipt that came with the original parcel, which I no longer have because I was intending to keep them. Told there is nothing they can do which seems bizarre as I have proof of purchase with my order confirmation. I sent an email to customer services and received a generic, automated email about returns that doesn't help my issue of not having the receipt anymore. Online chat was the only saving grace and resolved the issue in two minutes and confirmed the store should have been able to process the return. Pretty bad brand experience so far, online, in store, the product have all been rubbish.”

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Posted 3 months ago

Good morning, Thank you for taking the time to share this experience, and I’m very sorry for the frustration you’ve had both in store and online. You should never have been turned away when returning a faulty item—your order confirmation is valid proof of purchase, and the store should have been able to process the return without the paper receipt. I’m glad to hear that our online chat team were able to resolve the issue quickly, but it’s disappointing that you had to go through so many steps to get the support you needed. This isn’t the standard of service we aim to provide, and your feedback will be shared with the relevant teams so we can address this properly. Thank you again for bringing this to our attention, and we apologise for the poor experience you’ve had so far. Your comments help us improve, and we hope we can provide you with a much better experience in the future. Kind Regards - Whistles Customer Care

Posted 3 months ago

“Whistles have messed up my returns big time. I ordered three sizes of these trousers to try, kept the size 10, returned the size 12 and 14, but have only been refunded for the size 14. I've contacted Whistles about this multiple times and they STILL haven't responded! They owe me £65!”

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Posted 3 months ago

Good morning, Thank you for taking the time to share this, and I’m really sorry to hear about the issue with your return. That’s incredibly frustrating especially after reaching out multiple times without a response — and it’s absolutely not the experience we want you to have. You should, of course, be refunded for all items you returned, and we’d like to get this sorted for you as quickly as possible. Kind Regards Whistles Customer Care

Posted 3 months ago

“Little communication about when I can expect the coat to be delivered!”

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Posted 3 months ago

Good morning, Thank you for your feedback, and I’m sorry for the lack of communication regarding your coat delivery. You should always receive clear updates about when to expect your order, and I completely understand how frustrating it is when this doesn’t happen. Please be assured that this will be looked into so we can improve the information our customers receive. If you’d like us to check the status of your order, we’re happy to help. Thank you for letting us know. Kind Regards Whistles Customer Care

Posted 3 months ago

“I waited two weeks for my order with no information as to delivery time. Chased twice and then demanded a refund. Purchased from John Lewis next day delivery…..”

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Posted 3 months ago

Good morning, Thank you for your feedback, and I’m very sorry for the poor experience you had. Waiting two weeks with no delivery information is completely unacceptable, and I understand how frustrating it must have been to have to chase updates yourself and ultimately request a refund. I’m glad you were able to get what you needed elsewhere, but I’m sorry we let you down. Please be assured that your comments will be looked into so we can address the delays and lack of communication. Thank you for taking the time to let us know. Kind Regards - Whistles Customer Care

Posted 3 months ago

“I have already done that”

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Posted 3 months ago

Hi there, thank you for leaving your feedback with us. We would love to make your next experience a better one for you.

Posted 1 month ago

“Disastrous”

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Posted 3 months ago

Good morning, Thank you for your review, and I’m very sorry to hear that your experience was disappointing. This is certainly not the level of service we aim to provide. Please be assured that your feedback will be looked into so we can understand what went wrong and prevent it from happening again. Thank you for bringing this to our attention. Kind Regards Whistles Customer Care

Posted 3 months ago

“As I have stated above - I’m being asked to review an item I haven’t received yet -”

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Posted 4 months ago

Good morning, Thank you for letting us know, and I’m really sorry for the confusion. It sounds like our review request was sent out before your order arrived please rest assured that this can sometimes happen automatically. We completely understand that you’d prefer to wait until you’ve received your item before leaving a review. If your order hasn’t yet arrived. Rest assured this will be looked into. Kind Regards - Whistles Customer Care

Posted 4 months ago

“poor customer service on "chat" operator could not have been more unhelpfull when order was never diapatched. next thing order cancelled by Whistles despite website still saying 3 in stock”

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Posted 4 months ago

Good morning, We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the level of service we aim to deliver. We understand how disappointing it must be to have your order cancelled after being shown as in stock. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 4 months ago

“DIABOLICAL CUSTOMER SUPPORT. I NEED A TEFUND BUT NOBOSY RESPONDING. DREADFUL SERVICE”

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Posted 4 months ago

Good morning, We’re very sorry to hear about your experience and the difficulty you’ve had reaching our customer service team. This certainly isn’t the level of support we aim to provide. Please accept our sincere apologies for the frustration caused. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Do not use if you want the voucher for a special occasion as delivery unreliable”

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Posted 4 months ago

Good morning, We’re very sorry to hear that your delivery didn’t arrive as expected, especially when it was for a special occasion. We completely understand how disappointing that must have been. This isn’t the experience we want for our customers, and we’re reviewing this to ensure our delivery service is as reliable as possible. Kind Regards - Whistles Customer Care

Posted 4 months ago

“Poor - the dress wasn’t delivered to the store. I reviewed an email to say it would be late, after it was already late. And I didn’t get a response to my email asking for estimated timeline of delivery as I needed to know as it was intended for a funeral.”

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Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was not delivered to the store as intended especially due to this being for a funeral, this is not the service I wish to provide our customers at all, rest assured this will be investigated internally. Kind Regards Whistles Customer Care

Posted 4 months ago

“I cannot recommend this as you used Evri to deliver it. They never did, but dumped it elsewhere. They refuse to accept responsibility. I have wasted my money and would not recommend Whistles unless you can actually buy goods in their shops.”

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Posted 4 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was not received, this is not the service I wish to provide our customers at all. Rest assured this will be reported and I will ensure take every measure to ensure that this does not happen again. Kind Regards - Whistles Customer Care

Posted 4 months ago

“8 days after placing my order and 8 days after my credit card was debited, I’m still waiting for my Whistles items to leave the warehouse - they haven’t even been dispatched yet. What’s going on with your service Whistles - this is really poor - not your usual standard at all!”

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Posted 4 months ago

Thank you for sharing your thoughts, Amanda. We're really sorry to hear about the delay with your order and understand how disappointing this must be. Your feedback is valuable to us, and we’re committed to resolving this for you right now. Please know we’re looking into this matter already, to ensure your order is with you soon.

Posted 4 months ago

“I’d be reluctant to buy again, just due to the poor quality of this dress and its presentation”

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Posted 4 months ago

Thank you so much for your feedback, Amanda. We’re genuinely sorry to hear that the quality and presentation of the dress didn’t meet your expectations. Your comments help us improve, and we appreciate you bringing this to our attention. We hope you can find something else you love with us in the future.

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews