Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,952 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was appalling”

Helpful Report

Posted 7 months ago

Hi Graeme, we’re really sorry the service was not our usual Whistles standard. We understand how disappointing that must have been, and we regret this did not meet your expectations. It seems your query has since been resolved, however please reach out if you need any further assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 6 months ago

“Nice style of both dresses but had to reorder smaller sizes as came up very large. Quality of material very poor. On wearing creased badly.”

Helpful Report

Posted 7 months ago

Hi there, we are really sorry to hear the dresses didn’t fit as expected and that the quality creased badly. Your feedback is incredibly valuable in helping us improve each product for our wonderful customers.

Posted 6 months ago

“Shocking the service and also I’ve paid for 2 purses to come and paid extra for next day delivery they were meant to be here on 15th and still haven’t arrived”

Helpful Report

Posted 7 months ago

Hi Lynne, we’re really sorry about the poor service and the delays with your purses, especially after paying extra for next-day delivery. We understand how frustrating this must be. It looks like this has since been resolved for you and we hope to make your next experience a better one.

Posted 6 months ago

“Tried to contact customer services using the number in my order form (inside package that I collected in store). Number unobtainable. Emailed customer services, who directed me to the website! Used the chatbot, which then just cut off as too busy. Found another telephone number. I was on hold for over 10 minutes, and was then cut off. Local store could not provide refund or exchange. Local store gave me a parcel badge to return free of charge. Lots of time wasted. Useless customer service. If I don’t have a gift card (that I used for this purchase) I would never shop here again. I just hope that I actually get my refund. Having said that, Dora, in the Beaconsfield store was extremely apologetic and helpful in as much she was able to help. Very disappointed.”

Helpful Report

Posted 7 months ago

Hi Natalie, we’re truly sorry for the trouble you’ve had contacting us and for the poor experience with our customer service. This isn’t what we want for our customers, and we regret the frustration it caused. We’d like to help get this sorted. Please reach out here so we can assist with your refund or any further help: https://www.whistles.com/here-to-help/contact-us.html

Posted 6 months ago

“Poor delivery and poor customer service”

Helpful Report

Posted 7 months ago

Hi Martina, we’re really sorry the delivery and customer service didn’t meet your expectations. We understand how disappointing this is and regret the experience. If you’d like help with tracking, rescheduling delivery, or a refund/alternative options, please contact us here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 6 months ago

“You need to quality assure your products before despatch. Holes in high quality items is not acceptable.”

Helpful Report

Posted 7 months ago

Hi there, we’re really sorry to hear there were holes in your item. This isn’t acceptable and isn’t the experience we want for you. We would love to provide a better experience for you next time, since your query has been resolved we hope to see you again soon.

Posted 6 months ago

“Never received the product and still awaiting refund”

Helpful Report

Posted 7 months ago

Hi Jackie, we’re really sorry you haven’t received your product and are still awaiting a refund. This isn’t what we want for you, and we’re keen to get this sorted as quickly as possible. Please reach out to us via the link below and we’ll investigate the shipment and refund status right away. https://www.whistles.com/here-to-help/contact-us.html

Posted 6 months ago

“Terrible service- 2 orders have not arrived and can’t get hold of anyone to complain”

Helpful Report

Posted 7 months ago

Hi Kate, we’re incredibly sorry for the poor service and the missing orders, and that you couldn’t reach anyone to help. We can see that your order has since been resolved, which is great. We hope to make your next experience a better one.

Posted 6 months ago

“It used to be a good brand. Now is an operational joke. Badly managed in every aspect, sizing, information, delivery, customer service. And fashion slightly on outdated side. Not what it used to be.”

Helpful Report

Posted 7 months ago

Hi Izabela, we’re really sorry to hear that your experience with us has fallen short and that the brand isn’t meeting your expectations anymore. We understand how frustrating issues with sizing, information, delivery, and customer service can be, and we regret the impact this has had on your view of our fashion. We would love to make your next experience a much smoother one.

Posted 6 months ago

“I am still to receive a refund for our of the items”

Helpful Report

Posted 7 months ago

Hi Maggie, we’re really sorry your refund was delayed. This isn’t the experience we want for you, and we understand how frustrating this must be. It looks like your refund has since been processed, we look forward to making sure your next experience is a smoother one.

Posted 6 months ago

“Poor communication due to placing an order for an item that wasn’t available. Poor quality of materials due to damage on purse.”

Helpful Report

Posted 7 months ago

Hi Natalie, we’re so sorry for the poor communication and that the item wasn’t available, as well as the damage to your purse. We understand how disappointing that must have been. It looks like your query has since been resolved, we hope to make your next experience a better one.

Posted 6 months ago

“Bad experience - I've contacted customer services several times as my order hasn't been delivered. Three weeks later I'm still waiting as they've said its 'in transit' - who knows where. Very unhappy customer.”

Helpful Report

Posted 7 months ago

Hi there, we’re incredibly sorry your order didn't arrive and had been in transit for so long. We understand how frustrating this is, and we regret the experience. It looks like your query has since been resolved, and we hope to provide a much better shopping experience next time.

Posted 6 months ago

“Very bad. No recognition or apology for major fault.”

Helpful Report

Posted 7 months ago

Hi there, we’re really sorry this happened and for the lack of acknowledgment. We understand how disappointing that can be, and we regret it didn’t meet your expectations. If you’d like help with a resolution or to discuss the fault further, please reply here or contact our team here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 6 months ago

“No reply from customer services yet!”

Helpful Report

Posted 7 months ago

Hi Megan, we’re really sorry you haven’t heard back from our customer services yet. It looks like your query has since been resolved, however if you need anything further from us, we are here to help. https://www.whistles.com/here-to-help/contact-us.html

Posted 6 months ago

“As I haven’t received my gift card I can only say very poor service.”

Helpful Report

Posted 7 months ago

Good afternoon, We’re very sorry to hear that you haven’t received your gift card and understand how frustrating this must be. This is certainly not the experience we aim to provide. A member of our Customer Services team will be in contact with you directly to investigate and ensure your gift card is sent to you as quickly as possible. Kind Regards Whistles Customer Care

Posted 7 months ago

“Once I receive the bag.”

Helpful Report

Posted 7 months ago

Hi Mick, we’re really sorry the bag was delayed, it looks like this has since arrived and we hope it is perfect for you. We look forward to making your next purchase a smoother one.

Posted 6 months ago

“Very dissapointed in the sizing in Whistles Jeans as a person who struggles to find Jeans that fit normally. Also, very disppointed that you have to pay if you wish to return your parcel by parcel collect”

Helpful Report

Posted 7 months ago

Good morning, We’re sorry to hear that the sizing of our jeans didn’t meet your expectations and understand how frustrating that can be, especially when finding the right fit is already challenging. Regarding returns, we appreciate your feedback about Parcel Collect fees this will be shared with our team as we continually review our services. We apologise for any inconvenience caused and hope to improve your experience in the future. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Poor customer service. Perhaps only send out your surveys after the goods have been delivered in future”

Helpful Report

Posted 7 months ago

Good morning, We’re sorry to hear about your experience and understand your frustration. Thank you for the feedback regarding the timing of our surveys this is helpful and will be shared with the team. We apologise for the inconvenience caused and appreciate you taking the time to let us know. Kind Regards - Whistles Customer Care

Posted 7 months ago

“I think I received the skirt returned by the previous customer who complained about the poor condition! Skirt is nice but you need to improve packaging to avoid extreme creasing in this item. I kept the skirt but am still waiting after 2 weeks to have the sale price match and professional cleaning refunded to me. Extremely slow customer service. Whistles, you need to do better.”

Helpful Report

Posted 7 months ago

Good afternoon, We’re very sorry to hear about your experience and understand your frustration, particularly with the condition of the skirt and the delay in resolving your refund. This is certainly not the standard we expect for our products or our service. Thank you for your feedback regarding the packaging this will be shared with the relevant team as we work to improve how items are prepared for delivery. We also apologise for the slow response from Customer Services. Rest assured this will be investigated to ensure that your query is resolved. Kind Regards - Whistles Customer Care

Posted 7 months ago

“Website does not have current stock levels”

Helpful Report

Posted 7 months ago

Good morning, We’re sorry for the frustration caused. While we do our best to keep stock levels updated, availability can change quickly as items sell across our stores and warehouse. We appreciate your feedback and will share this with our team as we continue to improve the accuracy of our website. Kind Regards Whistles Customer Care

Posted 7 months ago

Whistles is rated 4.3 based on 1,952 reviews