Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.30

4.3 Rating 1,327 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,327 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Little communication about when I can expect the coat to be delivered!”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback, and I’m sorry for the lack of communication regarding your coat delivery. You should always receive clear updates about when to expect your order, and I completely understand how frustrating it is when this doesn’t happen. Please be assured that this will be looked into so we can improve the information our customers receive. If you’d like us to check the status of your order, we’re happy to help. Thank you for letting us know. Kind Regards Whistles Customer Care

Posted 5 months ago

“I waited two weeks for my order with no information as to delivery time. Chased twice and then demanded a refund. Purchased from John Lewis next day delivery…..”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your feedback, and I’m very sorry for the poor experience you had. Waiting two weeks with no delivery information is completely unacceptable, and I understand how frustrating it must have been to have to chase updates yourself and ultimately request a refund. I’m glad you were able to get what you needed elsewhere, but I’m sorry we let you down. Please be assured that your comments will be looked into so we can address the delays and lack of communication. Thank you for taking the time to let us know. Kind Regards - Whistles Customer Care

Posted 5 months ago

“Disastrous”

Helpful Report

Posted 5 months ago

Good morning, Thank you for your review, and I’m very sorry to hear that your experience was disappointing. This is certainly not the level of service we aim to provide. Please be assured that your feedback will be looked into so we can understand what went wrong and prevent it from happening again. Thank you for bringing this to our attention. Kind Regards Whistles Customer Care

Posted 5 months ago

“poor customer service on "chat" operator could not have been more unhelpfull when order was never diapatched. next thing order cancelled by Whistles despite website still saying 3 in stock”

Helpful Report

Posted 5 months ago

Good morning, We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the level of service we aim to deliver. We understand how disappointing it must be to have your order cancelled after being shown as in stock. Rest assured this will be investigated internally. Kind Regards - Whistles Customer Care

Posted 5 months ago

“Do not use if you want the voucher for a special occasion as delivery unreliable”

Helpful Report

Posted 5 months ago

Good morning, We’re very sorry to hear that your delivery didn’t arrive as expected, especially when it was for a special occasion. We completely understand how disappointing that must have been. This isn’t the experience we want for our customers, and we’re reviewing this to ensure our delivery service is as reliable as possible. Kind Regards - Whistles Customer Care

Posted 5 months ago

“Poor - the dress wasn’t delivered to the store. I reviewed an email to say it would be late, after it was already late. And I didn’t get a response to my email asking for estimated timeline of delivery as I needed to know as it was intended for a funeral.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was not delivered to the store as intended especially due to this being for a funeral, this is not the service I wish to provide our customers at all, rest assured this will be investigated internally. Kind Regards Whistles Customer Care

Posted 5 months ago

“I cannot recommend this as you used Evri to deliver it. They never did, but dumped it elsewhere. They refuse to accept responsibility. I have wasted my money and would not recommend Whistles unless you can actually buy goods in their shops.”

Helpful Report

Posted 5 months ago

Good afternoon, Thank you for taking the time to provide me with your feedback. I am so sorry to hear that your order was not received, this is not the service I wish to provide our customers at all. Rest assured this will be reported and I will ensure take every measure to ensure that this does not happen again. Kind Regards - Whistles Customer Care

Posted 5 months ago

“8 days after placing my order and 8 days after my credit card was debited, I’m still waiting for my Whistles items to leave the warehouse - they haven’t even been dispatched yet. What’s going on with your service Whistles - this is really poor - not your usual standard at all!”

Helpful Report

Posted 5 months ago

Thank you for sharing your thoughts, Amanda. We're really sorry to hear about the delay with your order and understand how disappointing this must be. Your feedback is valuable to us, and we’re committed to resolving this for you right now. Please know we’re looking into this matter already, to ensure your order is with you soon.

Posted 5 months ago

“I’d be reluctant to buy again, just due to the poor quality of this dress and its presentation”

Helpful Report

Posted 5 months ago

Thank you so much for your feedback, Amanda. We’re genuinely sorry to hear that the quality and presentation of the dress didn’t meet your expectations. Your comments help us improve, and we appreciate you bringing this to our attention. We hope you can find something else you love with us in the future.

Posted 5 months ago

“Will never shop here again”

Helpful Report

Posted 5 months ago

Thank you for your honest review, Susan. We’re truly sorry to hear about your experience and understand your frustration. Your feedback is so important to us, and we’d love the chance to improve and regain your trust. If you have any specific concerns, please reach out to us directly through the link below. https://www.whistles.com/here-to-help/contact-us.html

Posted 5 months ago

“I ordered and they never arrived. Sad.”

Helpful Report

Posted 5 months ago

Thank you for your review, Elizabeth. We sincerely apologise for the inconvenience you've experienced with your order not arriving. We understand how disappointing this can be, we can see that this has since been handled and resolved for you already. We will make sure to have your next order with us ready to go!

Posted 5 months ago

“Disappointed that an item I paid for over a week ago has still not been delivered. Unable to speak to anyone, phone lines cut off after 10 minutes. I paid extra for next day delivery. Very disappointing”

Helpful Report

Posted 5 months ago

Thank you for your review, Anne. We’re incredibly sorry to hear about the delay with your order and understand how frustrating it can be when expectations aren’t met. We aim to provide the best service possible, and your experience is extremely important to us. It looks like our lovely Customer Care Team have resolved this for you today. We look forward to making sure your next purchase with us is a better one.

Posted 5 months ago

“The delivery charge was expensive and order took a week to arrive. I could have ordered from a certain department store and received the following day without a delivery charge! I will not order from Whistles website again.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Catherine. We're genuinely sorry to hear about your experience with our delivery service. We understand that fast and cost-effective delivery is important, and your comments are important to us. We can see that you have reached out to our fantastic Customer Care Team already, but if you need any further assistance, please reach out again.

Posted 5 months ago

Whistles is rated 4.3 based on 1,327 reviews