Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

“Due to you using Everi as your courrier I STILL have not received this dress!!! It has been out for delivery twice and both times failed to be delivered - this is ALWAYS the case with Everi! I strongly suggest you change your courier company!”

Helpful Report

Posted 3 weeks ago

Hi Jane, We’re sorry to hear about the delivery problems with Evri and that your dress hasn’t arrived after two attempts. We understand how frustrating this must be. Please share your order number so we can look into this with the courier and provide an update. Kind regards, Team Whistles

Posted 2 weeks ago

“Ordered on the 6th June, said it would take 1-3 days for delivery. I waited a week, nothing. Contacted support who said they would look into it and refunded my shipping. I waited another week and contacted support.. said they would look into it, heard nothing back. Eventually a month later I just sent them an email and asked for a refund. Happy they gave me one but they should have just checked if it was in stock before letting me buy it.”

Helpful Report

Posted 3 weeks ago

Hi Naomi, We're very sorry for the experience you had. We understand how frustrating the delays and lack of updates must have been. We've checked your order and can confirm that your refund has now been processed. We appreciate your feedback regarding stock availability and communication, and we'll share it with the relevant team as we continue to improve our service. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Whistles, always great until now!”

Helpful Report

Posted 4 weeks ago

Hi Isabel, Thanks for letting us know. We’re glad Whistles has been great for you until now. If you’d like to share more about what changed, please reach out. Kind regards, Team Whistles

Posted 2 weeks ago

“I ordered two pairs of these jeans - one I kept and sent the other back. I returned immediately which was 30 May 2026. I HAVE STILL NOT RECEIVED MY REFUND! I was initially told to send proof of purchase and return. Then promised refund within 3-5 days. Still nothing! Someone had made an error I was told and it should be received within 2 days. Still not got refund! I am disgusted with Whistles tbh. Don’t buy anything that you may need to refund. Awful!!”

Helpful Report

Posted 1 month ago

Hi Jenny, We’re sorry to hear about the delay with your refund. We’ll need to look into this. Please share your order number and return/reference details so we can investigate and get back to you. Kind regards, Team Whistles

Posted 2 weeks ago

“Poor quality clothing for a high price”

Helpful Report

Posted 1 month ago

Hi Georgina, We’re sorry to hear you’re unhappy with the quality relative to the price. Thank you for sharing your experience and we will pass this feedback over to our design teams. Kind regards, Team Whistles

Posted 2 weeks ago

“Trousers arrived very crumpled and not worth the reduced price tag. Sadly returned. If new they would have been good.”

Helpful Report

Posted 1 month ago

Good morning Lisa, Thank you for your feedback. We’re very sorry to hear the trousers did not arrive in the expected condition and we understand your disappointment. We hope your return and refund were processed smoothly and we appreciate you taking the time to share your experience with us.

Posted 4 weeks ago

“Dress arrived jumpsuit did not and no updates”

Helpful Report

Posted 1 month ago

Hi Marie, We’re sorry to hear that the dress arrived but the jumpsuit didn’t, and there were no updates. Please share your order number and any details so we can look into this and get you an update. Kind regards, Team Whistles

Posted 2 weeks ago

“I have fine 2 internet orders neither of which has turned up. Twice I have been told on the virtual chat that they failed to dispatch and they would prioritise the orders and still nothing. I was also promised a voucher to apologise which never came either. I will not be ordering from Whistles afsin”

Helpful Report

Posted 1 month ago

Hi Sarah, We’re sorry to hear about the delays and the unfulfilled promise of a voucher. This isn’t the experience we’d want for you. If you can share your order numbers and any further details with our support team, we can take a closer look. Kind regards, Team Whistles

Posted 2 weeks ago

“the dress did not fit me so i folloed the return instructions and sent it back over a week ago but i have had no confirmation that it arrived and despite emailing and phoning have had NO response from customer service. I would not purchase from Whistles again”

Helpful Report

Posted 1 month ago

Hi Dinah, We’re very sorry to hear about the lack of return confirmation and the difficulty getting a response. This isn’t the experience we want. Please contact our customer service team with your order details so we can look into your return and assist further. Kind regards, Team Whistles

Posted 2 weeks ago

“Order was cancelled about 1hr after purchase,stock unavailable. Have had refund, buthow come have been charged for postage when didn’t even have any stock”

Helpful Report

Posted 1 month ago

Hi, we're sorry for the inconvenience. Your order was cancelled because the item was no longer available. We've checked your order and can confirm that your postage charge has now also been refunded. If you have any questions, please get in touch and we'll be happy to help.

Posted 2 weeks ago

“Never received the dress or the refund I requested. Will have to contact customer service yet again as all I’ve received is automated emails.”

Helpful Report

Posted 1 month ago

Hi Sally, We're very sorry to hear about your experience and understand how frustrating this must be. This isn't the level of service we aim to provide. I'm glad to see this has now been refunded and resolved for you. If you have any further questions, please don't hesitate to get in touch—we're happy to help.

Posted 2 weeks ago

“I didn't recieve my order it was a nightmare to get through to customer service, eventually via a virtual assistant I was promised my refund within 3-5 working days. That was on the 5th June snd I STILL HAVEN'T RECEIVED VMY REFUND OR GOODS. I would not recommend whistles to anyone”

Helpful Report

Posted 1 month ago

Hi Amanda, We’re sorry to hear about the trouble with your order and the delay in your refund. This isn’t what we want for you. Please contact our support so we can look into your case and assist further. Kind regards, Team Whistles

Posted 2 weeks ago

“I ordered the shorts and blouse to match, Whistles canceled the blouse order (out of stock) but you still sent the shorts! They are useless to me without the blouse, but it was going to cost me more to send the shorts back. Not happy🥴”

Helpful Report

Posted 1 month ago

Hi Bernadette, We’re sorry to hear about the canceled blouse and the shorts you still received. We understand this isn’t what you wanted. If you’d like to discuss options, please contact our support team so we can look into the best solution for you. Kind regards, Team Whistles

Posted 2 weeks ago

“There was a hole in the pocket. The sewing was uneven and as a result the pocket has a hole”

Helpful Report

Posted 1 month ago

Hi Anna, We're sorry to hear your item arrived with a hole in the pocket. This is not the quality we aim to provide. We appreciate you bringing this to our attention. Please contact us directly so we can resolve this for you as quickly as possible.

Posted 2 weeks ago

“I have still not received this item despite contacting Whistles. I am also very unhappy that there is no facility to contact DPD to find out why the item came as far as Athlone only to be returned to Whistles. This had been a very unsatisfactory experience”

Helpful Report

Posted 1 month ago

Hi Jenni, We’re really sorry to hear you haven’t received your item and that there were issues with tracking. Please email enquiries@whistles.co.uk with your order details and any relevant information so we can look into this for you. Kind regards, Team Whistles

Posted 1 month ago

“This is the second pair of this particular earrings i have had The first were a birthday present from a special friend , wore once and one of the earrings snapped in half ( for no reason!) i contacted customer services and they kindly gave me an e voucher so I reordered the same as wanted to keep them as They were chosen for me . Again they snapped off at the end . Clearly there is a fault on manufacturing Would not recommend Whistles please get in touch with me ?”

Helpful Report

Posted 2 months ago

Good morning Jill, Thank you for your feedback. We’re really sorry to hear that you’ve experienced this issue more than once. We understand how disappointing this must be, especially given the sentimental value of your original pair. This is certainly not the quality we expect and we’d like to look into this further for you. Please contact us at enquiries@whistles.co.uk so we can help resolve this matter as quickly as possible.

Posted 1 month ago

“I returned my order weeks ago using the prepaid label but have had no further contact or confirmation it has been received (but I have had several requests to review it). Definitely will not order again.”

Helpful Report

Posted 2 months ago

Good morning Joanne, Thank you for sharing your experience, and we’re truly sorry for the lack of confirmation after you returned your order. This isn’t the service we aim to provide. Please contact us via email at enquiries@whistles.co.uk with your order number and any return tracking details so we can locate your return and confirm receipt, and help ensure your refund is processed promptly. Kind regards, Team Whistles

Posted 2 months ago

“I’ve been waiting for this jacket for over two weeks but still no sign of it, and no communication from Customer Services. Extremely poor service.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for sharing your experience, and we’re truly sorry for the delay and lack of communication. This isn’t the service we aim to provide for Whistles customers. Please contact us via email at enquiries@whistles.co.uk with your order number and any relevant details, and we’ll investigate your order status and update you as quickly as possible. Kind regards, Team Whistles

Posted 2 months ago

“The jacket on line shown in stock and twice I tried to purchase it but both times my order was cancelled, very disappointed. If item was not available it should not have been shown as in stock”

Helpful Report

Posted 2 months ago

Good morning, Thank you for sharing your experience and we’re very sorry for the repeated cancellations and for items being shown as in stock when they weren’t. This isn’t the service we aim to provide. Please contact us via email at enquiries@whistles.co.uk so we can review what happened, check current stock, and assist you with a suitable option. Kind regards, Team Whistles

Posted 2 months ago

“Jumper arrived with security tag still attached! 😠 The only resolution, apparently was to return the jumper but if I wanted a replacement I had to buy it again! My refund did not include the delivery charge I paid and because I am in Scotland they would have charged AGAIN for delivery of another jumper 😡 As a regular buyer I am very annoyed! Cheap customer service! Cheap,second rate company. Will not buy again 🤨 Cheap Cheap Cheap !!!”

Helpful Report

Posted 2 months ago

Good morning Helen, Thank you for your feedback and for being a loyal Whistles customer. We’re truly sorry to hear about your experience — this is not the standard of service we aim to provide. We completely understand your frustration regarding the security tag, the returns process and the delivery charges. This is clearly not the experience we want for our customers. Please contact us via email at enquiries@whistles.co.uk so we can review this in detail and work towards putting this right for you. We’d really appreciate the opportunity to resolve this matter properly.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews