Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,296 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suitable for a 4yr olds party dress!! Sent it back!!”

Helpful Report

Posted 4 weeks ago

“My dress was damaged in transit so Evri didn’t deliver it. I spent at least an hour trying to use the chat function as I simply wanted to reorder the dress (especially as I had used a voucher code). I was assured it was reordered and told to look out for a confirmation email… it never came & neither did the dress!”

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Posted 1 month ago

“Normally a very trustworthy company”

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Posted 1 month ago

“If I could I would put no stars. First-time promo code received AFTER placed order. I waited 2 days to receive it before placing order. As soon as I placed my order, I received it 11 minutes afterwards. I raised a complaint and asked for a refund. Customer Services were not at all empathetic.”

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Posted 1 month ago

“I bought this dress full price £139 last year and returned it as the drawstring ties were faulty ( broken and could not be adjusted ). FOLISHLY thinking this problem had been corrected I bought the dress online in the sale. It arrived in the packaging "folded" like a rag ! The fault was the same therefore I returned it. The return process has been so stressful that I will not order anything again from Whistles. I was refunded the postage only, and told that there was no proof of return when I enquired about the cost of the dress. I was then refunded £1.95 instead of £55 ! For everything to be corrected it took some hours online and on the telephone. I was promised an email by Abigail at the fianl hurdle ! this did not happen either ! I am one very dissatisfied ex customer.”

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Posted 1 month ago

“I don’t know if this is a new problem but customer service is a real disappointment. Weeks to resolve a missing item and then a delay in refunds. I have lost count of the amount of times I’ve had to try and contact them using every means possible. In future I will only buy in store.”

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Posted 1 month ago

“The top never arrived, despite being sent numerous emails saying it was dispatched. It took me 5 attempts (holding on the chat function) for over an hour and a number of emails before it was finally looked into and deemed that the top had been lost. At this point they had no more in stock. I then had to email again to ask where my refund was and also to ask for the next day delivery (lol) to be refunded. So I can’t comment on the actual item as it’s somewhere in the wind.”

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Posted 1 month ago

“Great brand and very quick delivery.”

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Posted 1 month ago

“The blouse arrived looking like a scewed up jumble item added to the fact i had to pay for postage as delivery to store was not avavailable i was very disappointed on both counts. My first thought was to was and iron the blouse as i really liked it but it was dry clean only, so i took it to Guildford store and they steamed it for me, a slight improvement but by the time i got home it was rumpled again so i returned it for a refund.”

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Posted 1 month ago

“Poor Material”

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Posted 1 month ago

“Ordered and charged for the LARGE bibi crossbody, sent smaller cheaper one. Returned a week last Tuesday (has been delivered on tracking). Not had any acknowledgement of return or refund. Not able to get through on telephone or chat. Also paid for next day delivery.”

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Posted 1 month ago

“Very poor customer service.”

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Posted 1 month ago

“My order never arrived with no explenation of what happened”

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Posted 1 month ago

“I'm surprised you are asking me to review an order that hasn't even arrived yet. I ordered the khaki jumpsuit 3 weeks ago, my credit card was debited the same and the jumpsuit hasn't been delivered.”

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Posted 1 month ago

“Ordered two dresses and one item which came was not even a dress, it was a top, although it had the dress tag on it! Returned them both and the correct item was refunded straightaway but no mention of the other wrong item. An email I sent explaining just generated a general AI response if edit 14(!) working days to see if refunded! Erm, nope not doing that - nearly 3 weeks to see if they might refund. Strongly worded reply and threat to report to trading standards got a better response, although we’ll see how long the refund actually takes. Won’t shop here again”

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Posted 1 month ago

“I sent the barrel leg trousers back for a refund. They recieved the parcel on 1st July. I have still not had the money refunded. I have emailed customer services but haven't had a reply. They don't answer the phone despite hanging on for many minutes. Altogether very poor and unacceptable service.”

Helpful Report

Posted 1 month ago

“My parcel never arrived. I had communication to say it was due for delivery next day. It didn't arrive. I checked tracking which said it was being returned to sender! There was with no attempt to deliver. It was several items. Online bot unavailable. Couldn't keep waiting. It seems I have paid and received nothing! Impossible to speak to anyone. Appalling service which may be Evri's fault - I don't know. Whistles not open to explanation/communication.”

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Posted 1 month ago

“This relates to the woeful returns process. Really unhelpful.”

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Posted 1 month ago

“I have been a loyal Whistle’s customer for a number of years but this recent experience has been awful. My package of 6 items was split in two, I received one package with item and the other package had been lost in transit since 7th July. Customer service has been terrible - no one answering the phones / web chat or emails. I eventually spoke to someone who said I would be refunded and I’m still waiting! I’ve not been able to speak to someone again so I’ve raised a dispute with my credit card provider to get the money back. I don’t know what has happened but I will not be ordering from them again. Please avoid.”

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Posted 1 month ago

“I was really looking forward to receiving this beautiful dress but sadly it didn't turn up....was the last one so maybe miscalculated by the company. Looking out for similar colour dress from Whistles in the future”

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Posted 1 month ago

Whistles is rated 4.3 based on 2,296 reviews