Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,455 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's bordering on offensive that you have asked me to review an item that I haven't got. I am still waiting for a refund after Evri cannot locate my item, I do not feel confident that I will receive my refund as Whistles has stated only when items have been returned will they refund. As Evri cannot find the parcel, where does that leave me?”

Helpful Report

Posted 1 month ago

“This item hasn’t arrived, it was ordered two weeks ago. I have contacted support and they have told me to wait another 48 hours and contact them again if no news. It’s awaiting dispatch from the warehouse apparently, but something has obviously gone wrong?”

Helpful Report

Posted 1 month ago

“Ordered this top over 3 weeks ago and still no sign of it. So yes, while the jumper looks beautiful that's no use to me if I cannot wear it! I've been onto them several times but I am still jumperless! So while their clothes might be lovely that's no use to anybody if Whistles will not despatch them.”

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Posted 1 month ago

“Order didn’t come. Had to chase and then it was cancelled. Wanted it to wear for my 60th Birthday. HUGE LET DOWN to a loyal customer. Serious lack of communication on Whistles part. So disappointed.”

Helpful Report

Posted 1 month ago

“Zero communication. Took me to chase to find out what had happened to my order. Was told it was out of stock and would be refunded. Meanwhile daily sales emails but not one to say my item was out of stock or that they weren’t delivering it. Very poor.”

Helpful Report

Posted 1 month ago

“The wrong item was delivered and I have an ongoing discussion with customer support that has been going since 22 August and involved a chat session plus 6 emails to date. I’m incredibly disappointed by this level of customer service.”

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Posted 1 month ago

“The front of the shoe where the suede is has marked already from walking. They haven’t kept their look or shape for long. I won’t be buying again. It’s a shame because I normally love whistles shoes. I would like to return them but I don’t have the original packaging.”

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Posted 1 month ago

“lost shape in wash and colour”

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Posted 2 months ago

“i have not received the items one black and one brown only”

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Posted 2 months ago

“Item never delivered.”

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Posted 2 months ago

“Ich habe die falsche Größe bekommen. Als Ursache vermute ich, dass in der Kleidung nur eine EU-Größe angegeben wird. Bei der der Umrechnungstabelle von UK in EU aber mehrere verschiedene EU-Länder mit ganz unterschiedlichen Größennormen. Nachdem ich das Kleid zurückgeschickt habe, wurden mir zunächst die Versandkosten abgezogen. Auf Nachfrage wurde mir gesagt, das sei nicht so und sie hätten alles erstattet. Erst nachdem ich eine Email, in der explizit stand, dass die Kosten abgezogen wurden, weitergeleitet habe, wurden diese dann erstattet. Der Kundenservice ist wenig zufriedenstellend.”

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Posted 2 months ago

“Coat came broken ( No button had been ripped off). Would have returned but it was the last one and I was desperate for a coat. Website says they send replacement buttons. Yet when you ask they don’t. Was told I would be compensated £20 got 0.20p instead. Honestly worst shopping experience i’ve ever had.”

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Posted 2 months ago

“This dress was more like a size 6 than a 16. Very disappointing as I love Whistles dresses but suspect there was a sizing problem with this one. I had to return.”

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Posted 2 months ago

“Suitable for a 4yr olds party dress!! Sent it back!!”

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Posted 2 months ago

“My dress was damaged in transit so Evri didn’t deliver it. I spent at least an hour trying to use the chat function as I simply wanted to reorder the dress (especially as I had used a voucher code). I was assured it was reordered and told to look out for a confirmation email… it never came & neither did the dress!”

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Posted 2 months ago

“Normally a very trustworthy company”

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Posted 2 months ago

“If I could I would put no stars. First-time promo code received AFTER placed order. I waited 2 days to receive it before placing order. As soon as I placed my order, I received it 11 minutes afterwards. I raised a complaint and asked for a refund. Customer Services were not at all empathetic.”

Helpful Report

Posted 2 months ago

“I bought this dress full price £139 last year and returned it as the drawstring ties were faulty ( broken and could not be adjusted ). FOLISHLY thinking this problem had been corrected I bought the dress online in the sale. It arrived in the packaging "folded" like a rag ! The fault was the same therefore I returned it. The return process has been so stressful that I will not order anything again from Whistles. I was refunded the postage only, and told that there was no proof of return when I enquired about the cost of the dress. I was then refunded £1.95 instead of £55 ! For everything to be corrected it took some hours online and on the telephone. I was promised an email by Abigail at the fianl hurdle ! this did not happen either ! I am one very dissatisfied ex customer.”

Helpful Report

Posted 2 months ago

“I don’t know if this is a new problem but customer service is a real disappointment. Weeks to resolve a missing item and then a delay in refunds. I have lost count of the amount of times I’ve had to try and contact them using every means possible. In future I will only buy in store.”

Helpful Report

Posted 2 months ago

“The top never arrived, despite being sent numerous emails saying it was dispatched. It took me 5 attempts (holding on the chat function) for over an hour and a number of emails before it was finally looked into and deemed that the top had been lost. At this point they had no more in stock. I then had to email again to ask where my refund was and also to ask for the next day delivery (lol) to be refunded. So I can’t comment on the actual item as it’s somewhere in the wind.”

Helpful Report

Posted 2 months ago

Whistles is rated 4.3 based on 2,455 reviews