Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.32

4.3 Rating 1,609 Reviews

84 %

of reviewers recommend Whistles

4.3

Based on 1,609 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The "purse" I bought was made of rough leather and very small for the price. Had to return it.”

Helpful Report

Posted 4 months ago

Hi Patricia, I’m really sorry to hear your purse wasn’t as expected and that you needed to return it. We apologise for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 4 months ago

“I bought the below sunglasses but I received something else, NOT what I ordered.”

Helpful Report

Posted 4 months ago

Hi, I’m really sorry to hear you received the wrong item. This isn’t the experience we want for our customers. I can see we have spoken over email and this is resolved however, I apologise again for the inconvenience caused. Kind regards, Whistles Customer Care

Posted 4 months ago

“I'm sure the sunglasses are nice but Whistles sent me an empty box!”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear that you received an empty box. This isn’t the experience we want for our customers at all. Could you please get in contact with our customer care team and we will be sure to rectify this ASAP.

Posted 4 months ago

“Usually great but not this time. I’ve emailed customer service on 6 January, shortly after I collected the bag. The bag had clearly been used, it wasn’t clean inside, had stains and the zip was broken. I haven’t heard back from customer service.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the used-condition bag and the broken zip, and for the delay in replying. This isn’t the experience we want for our customers. Please could you share your order number? I’ll pass this to our customer service team immediately and ensure we get this resolved with a suitable replacement or refund as quickly as possible. Kind regards, Whistles Customer Care

Posted 4 months ago

“I returned two dresses to whistles as they did not resemble the picture, they were not true to colour. The return cost me €20, I will not shop online through them again. I received the items on 15/01/2026 and returned on same day and have not been notified of the refund nor has it been processed. Very poor service on the site, I would avoid it.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the colour/fit issue and the return refund delay. This isn’t the experience we want for our customers. Please could you share your order number and the return receipt with our Customer Care team? We can then get tis looked into for you further. Kind regards, Whistles Customer Care

Posted 4 months ago

“I sent back a size 16 and paid again for a 14 to be sent out. That was three weeks ago - still no coat Customer service extremely poor”

Helpful Report

Posted 4 months ago

Hi Pat, I’m really sorry for the delay and the trouble with returning your order. That isn’t the experience we want for our customers. Could you please share your new and old order number with our customer care team? We can then arrange a refund and chase the delivery for you as soon as possible. Kind regards, Whistles Team

Posted 4 months ago

“I have no idea what the boot is like (probably ky quite nice!!) because for my second delivery in 3 months it was again NEVER delivered by Evri. The first one Whistles said was with Evri (and I tend to believe them ) but Evri “never received it!!!” And the second one was sent by Whistles on the 9th Jan for my order of 8th Jan and it was showing on Evri tracking as with them from 03:48 on 10th Jan - it had however still not gone out for delivery at all on 19th Jan when I gave up waiting. I will NEVER be ordering direct from Whistles ever again. If John Lewis has it I will order from there but I was a good customer for Whistles so they will lose out as John Lewis don’t carry a fair bit of their catalogue.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear about the repeated delivery issues with Evri and the impact this has had on your experience with Whistles. This isn’t the experience we want for our customers, and I understand your frustration. Please could you share your order number with out Customer Care team and we can investigate the non-delivery and ensure you’re supported with a suitable resolution. Thank you for your patience, and we’ll do our best to sort this out quickly. Kind regards, Whistles Team

Posted 4 months ago

“I am still waiting for my order so no idea if I like them or not.”

Helpful Report

Posted 4 months ago

Hi Effie, I’m really sorry you’re waiting for your order. Please could you share your order number via email, so we can check the status with our team and provide you with an update as soon as possible? If there’s any issue, we’ll help resolve it promptly. Kind regards, Whistles Customer Care

Posted 4 months ago

“Sadly the composition of material has changed significantly since the Annie range was launched. The merino feels scratchy and thicker, uncomfortable. I returned the dresses.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear you’ve found the material in the Annie range to be scratchy and less comfortable since this change. That isn’t the experience we want for our customers. Thank you for raising this us, your feedback is appreciated. Kind regards, Whistles Customer Care

Posted 4 months ago

“Sadly, when I opened this necklace the chain was tarnished and also there were surface scratches on the letter. So, I am afraid I had to return it”

Helpful Report

Posted 4 months ago

Hi Nicki, Thank you for taking the time to leave feedback. I’m really sorry to hear that the necklace arrived in less-than-perfect condition—this isn’t the standard we aim for. Please rest assured that this has been passed on to the relevant team as feedback. I hope the return process went smoothly. Please don’t hesitate to reach out if you need any further assistance. Kind regards,

Posted 4 months ago

“I have the Josie jumpsuit from 2022 and I’ve worn it so much that I wanted to buy a replacement. I thought it would as straightforward as ordering it again and having it ready for Spring/Summer. The first time Whistles sent the incorrect item and the second one had an awful stain and fraying on the back. I’ve given up for now which is a shame because I do love the Josie jumpsuit. You really need to sort your delivery service and quality control, Whistles.”

Helpful Report

Posted 4 months ago

Hi Ellen, I’m really sorry to hear about the incorrect item and the stained, fraying replacement, that isn’t the standard we aim for. We will certainly look into this with our delivery and quality teams. I sincerely apologise for any disappointment this has caused, Kind regards, Whistles Customer Care

Posted 4 months ago

“Love my joggers but there is a fault,contacted customer service,been approx a wk and still no reply just a generic email.Very poor !!!!”

Helpful Report

Posted 4 months ago

Hi Nicola, I’m really sorry to hear you’re still awaiting a reply and that there’s a fault with the item. This isn’t the standard we aim for. I can see that a member of our team has contacted via email asking for some photos of the fault but we have not received a reply yet. Please do send over some photos by email and we can certainly advise further for you. Kind regards, Whistles Customer Care

Posted 4 months ago

“I have not received the bag, which should have been delivered on 12/31/2025. Beware that the following guarantee from Whistles' website may not be accurate if your order is to be shipped internationally: "The total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery." I have sent emails, used the chat feature, contacted global-e, and DHL to no avail.”

Helpful Report

Posted 4 months ago

Hi Lisa, Thank you for your message, and I’m very sorry to hear about the difficulty you experienced with your order. I can confirm that this issue has now been resolved and the matter has been closed. However, I sincerely apologise for the delay in delivery and for the frustration caused while trying to obtain support. This is certainly not the level of service we aim to provide. We also appreciate your feedback regarding our international shipping guarantee. Your comments have been noted and will be shared internally to help us improve both our communication and customer experience going forward. If there’s anything further you’d like us to review or assist with, please don’t hesitate to get in touch.

Posted 2 months ago

“Not impressed and won't buy from them again”

Helpful Report

Posted 4 months ago

Hi Donna, I’m really sorry you’re not impressed and that you won’t be shopping with us again. This isn’t the experience we want for you. Please reach out to us so that we can turn your experience around, we would love to put this right.

Posted 4 months ago

“I never received this dress that I ordered”

Helpful Report

Posted 4 months ago

Hi Evelyn, I’m so sorry you didn’t receive the dress you ordered. This isn’t what we want for you. It looks like your query has now been resolved, if there is anything else we can help with please reach out.

Posted 4 months ago

“The sweater never arrived, I understand that it has been lost in transit and I’m due a refund, although I’m still waiting for that”

Helpful Report

Posted 5 months ago

Hi Paula, I’m really sorry the sweater didn’t arrive and that you’re still waiting for your refund. It looks like this has since been processed for you. We would love to make sure your next experience is a smoother one for you Paula.

Posted 4 months ago

“I ordered this trousers, they were too small and then ordered another pair a size up. Unfortunately they were too big. However my problem was then I wish to return the. They are charging me 20 each for return! I have contacted the shop to see if I can put the two pairs of jeans in the one parcel but no one has got back to me. This does not include the price i paid to have both delivered. Love your clothes but your online service is the worst yet.”

Helpful Report

Posted 5 months ago

Hi Irene, I’m really sorry you’ve had such a frustrating experience with the sizing and the return process, and that the return charges has caused some concern. As your query has since been resolved, we look forward to making sure your next experience is perfect for you.

Posted 4 months ago

“Poor website. No way of cancelling one ordered until it arrived. Ai reply to email.”

Helpful Report

Posted 5 months ago

Hi Chris, we’re really sorry you had a frustrating experience with the website and the lack of cancellation options. We understand how annoying it can be. Your feedback is incredibly important, we hope to make sure your next purchase is just perfect.

Posted 4 months ago

“Love the bag, compact but funky The gift wrapping was poor”

Helpful Report

Posted 5 months ago

Hi Caroline, I’m really sorry the gift wrapping didn’t meet your expectations. That’s not what we want for you, especially since you love the bag. Your feedback is incredibly important in helping us improve for our customers. We hope your next order is even better for you.

Posted 4 months ago

“I can’t review it as having paid for it I was told it was out off stock.”

Helpful Report

Posted 5 months ago

Hi Susan, I’m really sorry you were told it was out of stock and that you couldn’t review your purchase. That isn’t the experience we want for you. Your feedback is important and we hope to make sure your next order is perfect for you.

Posted 4 months ago

Whistles is rated 4.3 based on 1,609 reviews