Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,455 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great brand and very quick delivery.”

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Posted 2 months ago

“The blouse arrived looking like a scewed up jumble item added to the fact i had to pay for postage as delivery to store was not avavailable i was very disappointed on both counts. My first thought was to was and iron the blouse as i really liked it but it was dry clean only, so i took it to Guildford store and they steamed it for me, a slight improvement but by the time i got home it was rumpled again so i returned it for a refund.”

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Posted 2 months ago

“Poor Material”

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Posted 2 months ago

“Ordered and charged for the LARGE bibi crossbody, sent smaller cheaper one. Returned a week last Tuesday (has been delivered on tracking). Not had any acknowledgement of return or refund. Not able to get through on telephone or chat. Also paid for next day delivery.”

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Posted 2 months ago

“Very poor customer service.”

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Posted 2 months ago

“My order never arrived with no explenation of what happened”

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Posted 3 months ago

“I'm surprised you are asking me to review an order that hasn't even arrived yet. I ordered the khaki jumpsuit 3 weeks ago, my credit card was debited the same and the jumpsuit hasn't been delivered.”

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Posted 3 months ago

“Ordered two dresses and one item which came was not even a dress, it was a top, although it had the dress tag on it! Returned them both and the correct item was refunded straightaway but no mention of the other wrong item. An email I sent explaining just generated a general AI response if edit 14(!) working days to see if refunded! Erm, nope not doing that - nearly 3 weeks to see if they might refund. Strongly worded reply and threat to report to trading standards got a better response, although we’ll see how long the refund actually takes. Won’t shop here again”

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Posted 3 months ago

“I sent the barrel leg trousers back for a refund. They recieved the parcel on 1st July. I have still not had the money refunded. I have emailed customer services but haven't had a reply. They don't answer the phone despite hanging on for many minutes. Altogether very poor and unacceptable service.”

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Posted 3 months ago

“My parcel never arrived. I had communication to say it was due for delivery next day. It didn't arrive. I checked tracking which said it was being returned to sender! There was with no attempt to deliver. It was several items. Online bot unavailable. Couldn't keep waiting. It seems I have paid and received nothing! Impossible to speak to anyone. Appalling service which may be Evri's fault - I don't know. Whistles not open to explanation/communication.”

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Posted 3 months ago

“This relates to the woeful returns process. Really unhelpful.”

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Posted 3 months ago

“I have been a loyal Whistle’s customer for a number of years but this recent experience has been awful. My package of 6 items was split in two, I received one package with item and the other package had been lost in transit since 7th July. Customer service has been terrible - no one answering the phones / web chat or emails. I eventually spoke to someone who said I would be refunded and I’m still waiting! I’ve not been able to speak to someone again so I’ve raised a dispute with my credit card provider to get the money back. I don’t know what has happened but I will not be ordering from them again. Please avoid.”

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Posted 3 months ago

“I was really looking forward to receiving this beautiful dress but sadly it didn't turn up....was the last one so maybe miscalculated by the company. Looking out for similar colour dress from Whistles in the future”

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Posted 3 months ago

“Returned 2 dresses over 3 weeks ago and not heard anything back despite emailing a number of times.”

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Posted 3 months ago

“I never received my order, got a refund without requesting one and did not get back the money I paid for delivery, even though the delivery was never made. I contacted customer service for Whistles and got a message back from Hobbs saying they have no record of my purchase! What an awful customer experience”

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Posted 3 months ago

“Ordered 4 July and paid for. Didn’t arrive at courier and still not arrived. Very poor response from Whistles. Tried to get a response on at least 3 occasions. Refund finally paid 21 July. Shan’t order on line again.”

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Posted 3 months ago

“Never received the item. Not sure how to get my money back. My size was not available in store and so they ordered it online from the store for home delivery 2 and a half weeks ago. No emails/messages with any updates. Tried contacting whistles via chat and email. No response. The shop staff advised me that they cannot help with orders that they place online for customers. Will buy Whistles items from John Lewis in future, like I always have.”

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Posted 3 months ago

“Whistles have an exptremly bad click and collect service. Its been 17 days since I made my click and collect order , which should have taken 4-5 days. I have been to the covent garden store atleast 4 times now. The staff have no idea where my order is. I have received a 'it has been delivered' message from DX delivery but the store staff has not been able to find my order. Extremly Poor Service. I will need to get my credit card company to recover my money.”

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Posted 3 months ago

“Absolutely lovely trousers but their customer service is diabolical . They lost the order then when I. Sent back items they took over a month to refund and numerous phone calls and emails . Horrendous”

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Posted 3 months ago

“The sandals you sent me were not new, dirty soles top and bottom,scuffed the packaging was disgusting straps were open screwed up tissue in the bottom, needless to say I sent them back and would never order from you again, I did explain all this on my invoice in the package,with not a word of apology from yourselves.”

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Posted 3 months ago

Whistles is rated 4.3 based on 2,455 reviews