Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.31

4.3 Rating 1,952 Reviews

83 %

of reviewers recommend Whistles

4.3

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry, can't give a review because I didn't receive my order. My money was refunded and I was given a code to reorder and receive next day delivery but since I live in the north of Scotland I doubt if that would happen, plus I think the top is now sold out.”

Helpful Report

Posted 2 months ago

Good morning Deirdre, Thank you for your feedback. We are very sorry to hear that you didn’t receive your order, though we’re glad a refund was processed promptly. We understand your concerns regarding delivery to the north of Scotland and product availability. If you’d still like assistance, please do get in touch with us and we’ll be happy to check stock or help find a suitable alternative for you.

Posted 2 months ago

“Item still not received. Ordered 19th April and it’s now 4th May.”

Helpful Report

Posted 2 months ago

Hi Sarah, I’m really sorry your order hasn’t arrived yet. I understand how frustrating that is. I’d like to look into this and help get it sorted as quickly as possible. Could you please share your order number and any relevant details? We’ll investigate straight away and keep you updated. Kind regards, Team Whistles

Posted 2 months ago

“Just didn’t suit me. Frumpy & matronly on me.”

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Posted 2 months ago

Hi Chithraa, I’m sorry the item didn’t suit you. We appreciate your feedback and will keep it in mind for future designs. If you’d like help finding alternatives, I’m happy to assist. Kind regards, Team Whistles

Posted 2 months ago

“The dress was fine I have waited 25 days for a refund”

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Posted 2 months ago

Hi Margaret, I’m really sorry it took so long for your refund to come through — I completely understand how frustrating that must have been. I’m glad to see it’s been sorted now, and I appreciate your patience. Please let me know if there’s anything else I can help with.

Posted 2 months ago

“The dress that I ordered on 13 April actually never left your warehouse and so I never received the dress. I am currently still chasing your response and a refund for a dress that never even left your premises. DEFINITELY NOT IMPRESSED AND WILL NEVER ORDER FROM WHISTLES AGAIN.”

Helpful Report

Posted 2 months ago

Hi Carolyn, I’m really sorry to hear about this and can understand how frustrating it must be. This isn’t the experience we aim for. I’d like to look into your order, confirm why the dress didn’t leave our warehouse, and get your refund processed as quickly as possible. Please could you share your order number and any relevant details? We’ll investigate straight away and keep you updated. Kind regards, Team Whistles

Posted 2 months ago

“Returned item. Still waiting for a refund 4weeks later!”

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Posted 2 months ago

Hi Cecilia, I’m really sorry this is taking so long—4 weeks without a refund isn’t acceptable. I’ll look into this right away and push to get your refund processed as quickly as possible. Could you share your order number and the email used for the order so I can locate it and update you? Kind regards, Team Whistles

Posted 2 months ago

“Very poor experience on this occasion!”

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Posted 2 months ago

Good morning Susan, We’re very sorry to hear about your recent experience and appreciate you taking the time to raise this with us directly. We understand your concerns and are currently looking into what happened so we can address it properly. This is not the level of service we aim to provide, and we’re committed to making improvements based on your feedback.

Posted 2 months ago

“I didn’t received the item.”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry that you didn’t receive your item. Unfortunately, this order had to be cancelled due to unexpected stock availability issues, and we apologise for any inconvenience or disappointment caused. We understand how frustrating this can be and are working to improve our stock management to prevent this happening again. Thank you for your understanding.

Posted 2 months ago

“Item did not arrive and I'm still awaiting a refund over 2 weeks later”

Helpful Report

Posted 3 months ago

Good morning, I am really sorry to hear that your item didn’t arrive and that you are still awaiting a refund after over two weeks. I appreciate how frustrating this must be, and I apologise for the delay. Please contact us at enquiries@whistles.co.uk with your order number if you haven’t already and we’ll look into this for you as a priority and work to get it resolved as quickly as possible.

Posted 2 months ago

“You cancelled my order for the red jacket”

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Posted 3 months ago

Good morning Jill, I’m very sorry that your order for the red jacket was cancelled. I apologise for any disappointment or inconvenience this may have caused. Please email us at enquiries@whistles.co.uk with your order number and we will be happy to look into this for you and find out why this happened. We look forward to hearing from you again!

Posted 2 months ago

“Very disappointed that the jumper I received had a big hole in it. Obviously not checked from a previous customer”

Helpful Report

Posted 3 months ago

Hi Katie, We’re really sorry to hear the jumper arrived with a hole. This isn’t the experience we want. Please share your order number and a photo of the issue so we can look into this further and raise this to our quality team. Kind regards, Team Whistles

Posted 3 months ago

“The tank top has never arrived! Ordered 4 weeks ago. No reply after emailing Customer Services at all and have been told I will get a refund through the online chat but am waiting still for this. I love Whistles but this very poor experience ordering online has made me very wary. I feel Whistles has taken my money and then completely ignored the fact that they haven’t delivered. Sadly disappointed 😔”

Helpful Report

Posted 3 months ago

Hi Vanessa, We’re really sorry to hear your tank top hasn’t arrived and that you’ve had no response from Customer Services. This isn’t the experience we want you to have. We’ll investigate your order and the pending refund right away. Please share your order number, item details, and the email used for the purchase so we can look into this and assist you promptly. Kind regards, Team Whistles

Posted 3 months ago

“Far too big! I have purchased this style of whistles knitwear for many years in XS. This jumper in size SX was enormous. Sizing is way off.”

Helpful Report

Posted 4 months ago

Hi Lisa, Sorry to hear the SX size was enormous and that the sizing performance didn’t meet your expectations. We’ve noted your feedback and will pass it to our product team for review. If you’d like an exchange or refund, please share your order number and the item details and we’ll help right away. Kind regards, Team Whistles

Posted 4 months ago

“I didn't received the shirt because it was unavailable although still on your website”

Helpful Report

Posted 4 months ago

Hi there, Sorry to hear the shirt wasn’t available and you didn’t receive it as expected. We’d like to get this sorted. Please share your order number and the item details Kind regards, Team Whistles

Posted 4 months ago

“Never received my order 9 emails and phone calls required to achieve a refund but no jacket so quite hard to review it. Total fail as far as I’m concerned. Complete shambles.”

Helpful Report

Posted 4 months ago

Hi Charlotte, We’re really sorry to hear about the missing jacket and the trouble you’ve faced obtaining a refund. This isn’t the service we aim to provide. Please share your order number and the item details, and we’ll investigate immediately and assist with a refund or replacement as needed. Kind regards, Team Whistles

Posted 4 months ago

“I was advised that you could not locate the item so s refund was issued through Klarna. I did not receive my next day postage back (£5.99) I tried speaking with customer service but no one to assist me. Very disappointed My wardrobe is full of Whistles clothes but let down on this occasions”

Helpful Report

Posted 4 months ago

Hi Lynne, Sorry to hear about the issue with your refund and shipping cost. We’d like to look into this and get it resolved for you as quickly as possible. Please share your order number and any relevant details (refund reference, the item, and the shipping charge), and we’ll investigate with Klarna and our team right away. Kind regards, Team Whistles

Posted 4 months ago

“The jacket has longer sleeves than the usual size 8 and is also looser fitting. I have returned it.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to share your feedback. I’m sorry to hear that the jacket’s fit wasn’t quite right for you, particularly the longer sleeves and looser shape than expected in your usual size. I completely understand how frustrating this can be. Kind regards, Team Whistles

Posted 4 months ago

“Never received trousers as damaged in transit. Took ages to sort out refund and replacement birthday discount code so still not got them!”

Helpful Report

Posted 4 months ago

Good afternoon Juliet, Thank you for taking the time to leave this feedback. We’re so sorry to hear your trousers were damaged in transit and that it took so long to sort your refund and birthday discount. We understand how frustrating this must have been. If you need any help placing a new order, please feel free to contact us again — we’re here to help.

Posted 4 months ago

“Very small fitting,had to send it back, still haven't received my refund so haven't ordered replacement size.”

Helpful Report

Posted 4 months ago

Good evening Nora, Thank you for your feedback. We are sorry the fit wasn’t right and you’re still waiting on your refund. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and assist you as quickly as possible.

Posted 4 months ago

“Didn’t receive the correct item. Awaiting refund, advised up to 14 days. Frustrated waiting for refund for goods I didn’t receive.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for taking the time to leave this feedback. We are so sorry to hear you didn’t receive the correct item and are still waiting for your refund — we understand how frustrating this is. Please email us at enquiries@whistles.co.uk with your order number so we can look into this and help get it resolved as quickly as possible.

Posted 4 months ago

Whistles is rated 4.3 based on 1,952 reviews