Name: Whistles
Rating: 4.23

“Still waiting for Evri to deliver!!!”

Posted 2 months ago

Hello Sarah, I’m really sorry Evri did not deliver your order on time. We understand how frustrating this is, and we would love to make sure your next delivery is perfect for you. Your query has since been resolved, have a wonderful day.

Posted 1 month ago

“Ordered the Phoebe Black Leather Dress as a Christmas present for my wife. Luckily she tried it on as we discovered 4 of the poppers were damaged. For this price point I would expect better quality control. I had to wait almost a week for a response from customer service by which time I had returned the dress. I still have not received a refund and the response from customer service was poor at best. Terrible experience all round.”

Helpful Report

Posted 2 months ago

Hi Chris, we are so sorry for the damaged poppers and for the delay in getting back to you, plus the unresolved refund. This isn’t the experience we want for you. As your query has since been resolved, we will make sure your next experience is a much smoother one for you.

Posted 1 month ago

“Ridiculous over the top packaging for a pair of earrings. Would not use this company again”

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Posted 2 months ago

Hi Tony, I’m really sorry you found the packaging for the earrings to be excessive. We appreciate your feedback and will pass it on so that we can make any necessary amendments for our customers.

Posted 1 month ago

“I've ordered a coat on 10th December and paid for next day delivery hoping to get it by the 13th. Not only did it not arrive by then its STILL hasn't arrived and its now the 21st. Whistles and Evri have yet to provide any explanation as to why this item is still undelivered. I won't be ordering from Whistles again. Really disappointed.”

Helpful Report

Posted 2 months ago

Hi Amy, I’m really sorry this has happened and for the lack of communication from both Whistles and Evri. That’s not the experience we want for you, especially with a next-day delivery promise. Your query has since been resolved, but we hope to make sure your next order is a smoother one.

Posted 1 month ago

“I can’t review the item as it has not yet arrived so this review is not for the item but instead for the delivery service used by Whistles, DX Express (ha!). They were due to deliver to me on Monday and were a no show. I then contacted them twice this week, eventually managing to rearrange deliver for today, Thursday. It’s now 10.30pm and still no delivery. Their excuse for Monday’s no delivery was that they are very busy - what at this time of year? No sh*t Sherlock! Communication and service have been terrible. Whistles are not a low grade retailer so shouldn’t use a low grade delivery service. This is not the first time I’ve experienced similar issues. Disappointing.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your experience. I am ever so sorry for the repeated delivery failures by DX and the frustration this has caused. I completely understand the disappointment this has caused, especially given the time and effort you’ve spent trying to rearrange the delivery. This is not the level of service we expect from our delivery partners, and I agree that it reflects poorly on us. Your comments regarding DX and the lack of communication will be shared with the relevant teams as part of our ongoing review of courier performance. Please accept our sincere apologies for the inconvenience caused. If you require any further assistance please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“Paid for next day delivery, but still waiting a week later. I won't order from Whistles again until they stop using Evri. Whistles customer service also woeful - I've been offered free delivery on my next order. No thanks, I'll shop elsewhere!”

Helpful Report

Posted 2 months ago

Hi Sue, Thank you for your feedback. I'm sorry for the delay with your delivery and for the frustration this has caused, particularly after paying for next day delivery. I completely understand how disappointing this experience must have been. I can see that the charge has since been refunded by your card provider. While we regret that you felt the need to take this step, I do understand your decision given the circumstances. Please accept our apologies for both the delivery issues and the service you received. Your comments have been noted and will be shared internally as we continue to review our delivery partners and customer support processes. Kind regards, Whistles Customer Care

Posted 2 months ago

“Why do you want me to review something you HAVEN'T SHIPPED? I’ve tried repeatedly to get in touch. When I call you do not answer the phone. Your live chat doesn’t work. When I email I get an automated response. Have you gone out of business?”

Helpful Report

Posted 2 months ago

Hi Peggy, Thank you for your review, and I'm very sorry for the frustration and concern this situation caused. We completely understand why you would be upset, especially after being unable to reach us through our usual contact channels. Unfortunately, we have been unable to dispatch this order due to this being placed on the UK website but with a Canadian delivery address. I can confirm that your order has now been fully refunded. Please accept our sincere apologies for the lack of communication and the inconvenience this caused. Your feedback is taken seriously, and we are reviewing our customer service availability to prevent this from happening again. Thank you for your patience. Kind regards, Whistles Customer Care

Posted 2 months ago

“I never received my item.”

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Posted 2 months ago

Hi Nathan, Thank you for sharing your experience. I apologise that you have not yet received a refund on your order that was declared missing in transit. This is certainly not the level of service we aim to provide. I've now refunded the order for you, please allow 3-5 working days for the refund to show in your account. I sincerely apologise for any inconvenience or disappointment this has caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“Terrible customer service. No response to emails or live chats and was cut off when i tried tk call to get a refund that had been agreed by you. I am so disappointed in Whistles- you are not the brand you were. I have clocked on email below but in trying to resolve my issue i actually used all three.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave us a review. I am ever so sorry to hear about the difficulties you’ve had contacting us and the frustration caused while trying to resolve your refund. This is certainly not the level of service we aim to provide, and we understand how disappointing this must have been, especially given your expectations of us as a brand. Please accept our sincere apologies for the lack of response and the issues you encountered across our contact channels. I can confirm that I have now requested the refund you are waiting for, please allow 3-5 working days for this to show in your account. I apologise again for the disappointment caused. If you have any further queries, please do let us know. Kind regards, Whistles Customer Care

Posted 2 months ago

“Service was appalling”

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Posted 2 months ago

Hi Graeme, we’re really sorry the service was not our usual Whistles standard. We understand how disappointing that must have been, and we regret this did not meet your expectations. It seems your query has since been resolved, however please reach out if you need any further assistance. https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Nice style of both dresses but had to reorder smaller sizes as came up very large. Quality of material very poor. On wearing creased badly.”

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Posted 2 months ago

Hi there, we are really sorry to hear the dresses didn’t fit as expected and that the quality creased badly. Your feedback is incredibly valuable in helping us improve each product for our wonderful customers.

Posted 2 months ago

“Shocking the service and also I’ve paid for 2 purses to come and paid extra for next day delivery they were meant to be here on 15th and still haven’t arrived”

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Posted 2 months ago

Hi Lynne, we’re really sorry about the poor service and the delays with your purses, especially after paying extra for next-day delivery. We understand how frustrating this must be. It looks like this has since been resolved for you and we hope to make your next experience a better one.

Posted 2 months ago

“Tried to contact customer services using the number in my order form (inside package that I collected in store). Number unobtainable. Emailed customer services, who directed me to the website! Used the chatbot, which then just cut off as too busy. Found another telephone number. I was on hold for over 10 minutes, and was then cut off. Local store could not provide refund or exchange. Local store gave me a parcel badge to return free of charge. Lots of time wasted. Useless customer service. If I don’t have a gift card (that I used for this purchase) I would never shop here again. I just hope that I actually get my refund. Having said that, Dora, in the Beaconsfield store was extremely apologetic and helpful in as much she was able to help. Very disappointed.”

Helpful Report

Posted 2 months ago

Hi Natalie, we’re truly sorry for the trouble you’ve had contacting us and for the poor experience with our customer service. This isn’t what we want for our customers, and we regret the frustration it caused. We’d like to help get this sorted. Please reach out here so we can assist with your refund or any further help: https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“You need to sort yourselves out”

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Posted 2 months ago

Hi Hayley, we’re really sorry you’re unhappy and that things aren’t working as they should. We’d like to understand what went wrong and help fix it. Please tell us how we can help and contact our team here: https://www.whistles.com/here-to-help/contact-us.html and we’ll sort it out promptly.

Posted 2 months ago

“Poor delivery and poor customer service”

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Posted 2 months ago

Hi Martina, we’re really sorry the delivery and customer service didn’t meet your expectations. We understand how disappointing this is and regret the experience. If you’d like help with tracking, rescheduling delivery, or a refund/alternative options, please contact us here: https://www.whistles.com/here-to-help/contact-us.html and we’ll assist promptly.

Posted 2 months ago

“You need to quality assure your products before despatch. Holes in high quality items is not acceptable.”

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Posted 2 months ago

Hi there, we’re really sorry to hear there were holes in your item. This isn’t acceptable and isn’t the experience we want for you. We would love to provide a better experience for you next time, since your query has been resolved we hope to see you again soon.

Posted 2 months ago

“Never received the product and still awaiting refund”

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Posted 2 months ago

Hi Jackie, we’re really sorry you haven’t received your product and are still awaiting a refund. This isn’t what we want for you, and we’re keen to get this sorted as quickly as possible. Please reach out to us via the link below and we’ll investigate the shipment and refund status right away. https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“Terrible service- 2 orders have not arrived and can’t get hold of anyone to complain”

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Posted 2 months ago

Hi Kate, we’re incredibly sorry for the poor service and the missing orders, and that you couldn’t reach anyone to help. We can see that your order has since been resolved, which is great. We hope to make your next experience a better one.

Posted 2 months ago

“Don’t reply to emails. Can’t speak to a human. Put on sales and can’t meet demand!!”

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Posted 3 months ago

Hi there, we’re so sorry for the frustration you’ve described. Not being able to speak to someone and the delay in email response is not what we would wish for our customers. Your query has since been resolved, but if you need anything else from us please reach out. https://www.whistles.com/here-to-help/contact-us.html

Posted 2 months ago

“It used to be a good brand. Now is an operational joke. Badly managed in every aspect, sizing, information, delivery, customer service. And fashion slightly on outdated side. Not what it used to be.”

Helpful Report

Posted 3 months ago

Hi Izabela, we’re really sorry to hear that your experience with us has fallen short and that the brand isn’t meeting your expectations anymore. We understand how frustrating issues with sizing, information, delivery, and customer service can be, and we regret the impact this has had on your view of our fashion. We would love to make your next experience a much smoother one.

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Easy

Whistles Reviews