Whistles Reviews

Name: Whistles
Address: 163 Eversholt Street, London, London
Rating: 4.27

4.3 Rating 2,296 Reviews

82 %

of reviewers recommend Whistles

4.3

Based on 2,296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned 2 dresses over 3 weeks ago and not heard anything back despite emailing a number of times.”

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Posted 1 month ago

“I never received my order, got a refund without requesting one and did not get back the money I paid for delivery, even though the delivery was never made. I contacted customer service for Whistles and got a message back from Hobbs saying they have no record of my purchase! What an awful customer experience”

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Posted 1 month ago

“Ordered 4 July and paid for. Didn’t arrive at courier and still not arrived. Very poor response from Whistles. Tried to get a response on at least 3 occasions. Refund finally paid 21 July. Shan’t order on line again.”

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Posted 1 month ago

“Never received the item. Not sure how to get my money back. My size was not available in store and so they ordered it online from the store for home delivery 2 and a half weeks ago. No emails/messages with any updates. Tried contacting whistles via chat and email. No response. The shop staff advised me that they cannot help with orders that they place online for customers. Will buy Whistles items from John Lewis in future, like I always have.”

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Posted 1 month ago

“Whistles have an exptremly bad click and collect service. Its been 17 days since I made my click and collect order , which should have taken 4-5 days. I have been to the covent garden store atleast 4 times now. The staff have no idea where my order is. I have received a 'it has been delivered' message from DX delivery but the store staff has not been able to find my order. Extremly Poor Service. I will need to get my credit card company to recover my money.”

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Posted 1 month ago

“Absolutely lovely trousers but their customer service is diabolical . They lost the order then when I. Sent back items they took over a month to refund and numerous phone calls and emails . Horrendous”

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Posted 1 month ago

“The sandals you sent me were not new, dirty soles top and bottom,scuffed the packaging was disgusting straps were open screwed up tissue in the bottom, needless to say I sent them back and would never order from you again, I did explain all this on my invoice in the package,with not a word of apology from yourselves.”

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Posted 1 month ago

“I ordered this jumpsuit on the 9th July. The money was taken out of my account. I have waited and waited for it to be delivered to the Harrogate shop. The shop tried to find out the whereabouts and it took me trying the chat then ringing the main number and hanging on for 13 minutes to find out it was sold out. Very poor customer service! Hopefully my refund will appear.”

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Posted 1 month ago

“Blouse was poor of quality for the price and also stained at the neckline, torn and did not arrive next day despite paying for next day delivery. However, the customer service rep that answered my complaint was excellent and refunded my delivery charge and gave a 10% discount. I hadn't discovered it was torn until I tried it on and di not have energy to email customer service again. A disappointing first shop with Whistles.”

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Posted 2 months ago

“I’ve had a terrible experience with this dress and the customer service received. I bought the dress the first time when you had an offer going on and when received the dress had all buttons falling off. I spoke to the customer service agent who suggested to send the dress back and buy the dress again which they said they will price match. Anyway, after ordering the new dress, some of the buttons are coming off again and similarly the customer service agent has gone silent re price matching even after multiple follow ups. Very disappointed with the service and quality, I will be returning the dress again as I refuse to pay more than the initial buy and still not be satisfied with the quality.”

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Posted 2 months ago

“I bought the dress in 2 sizes. It looked awful in both so I returned both but have only received a refund for one. The chatbot is hopeless, the phone line cuts you off after 2 minutes and the online chat just keeps you waiting. I just want my money back but it is impossible to get hold of customer services by any means. Absolutely atrocious customer service”

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Posted 2 months ago

“At present I HATE Whistles. Whoever reads this, would you please answer my messages and refund my monies. I ordered on 5th July. I wanted to wear my tee shirt this summer BUT have received no parcel, no reply and am thoroughly cheesed off with your company. Three to five days you say you will answer an email. That is an UNTRUTH. Do not ignore me please. Sue Sutton. A very disgruntled ex-Whistles customer.”

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Posted 2 months ago

“I cannot review this as I still haven’t received it, having ordered it 3 weeks ago. Trying to get through to customer support is dire. Have asked for a refund but no response,”

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Posted 2 months ago

“Customer services atrocious. Couldn’t speak to anyone and slow or no reply to email Didn’t arrive”

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Posted 2 months ago

“Would advise to use Whistles shops, not online. I ordered a pink dress and received a red swimsuit”

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Posted 2 months ago

“Completely misplaced my order. Chased them up a week later only for Whistles to blame it on the courier when on my account it said 'waiting for despatch.' No offer of any support - just informed that the dress I ordered for a special event was then out of stock. Sat on my money until I chased it though! Really not a happy customer!”

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Posted 2 months ago

“item never arrived from dx express”

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Posted 2 months ago

“Beautiful dress but I returned it as to small & bought from Fenwicks in a size bigger. I am still waiting for my refund after 2 weeks & dress i returned is back on the website. Poor customer service, unable to talk to anybody regarding this.”

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Posted 2 months ago

“I’m in Australia. Ordered over two weeks ago and not arrived. Please advise when it should arrive . I have emailed customer service.”

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Posted 2 months ago

“Nice jumpsuit. I paid for next day delivery. It came late. No explanation although I've tried emailing, chat box and calling Whistles. Customer service is poor.”

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Posted 2 months ago

Whistles is rated 4.3 based on 2,296 reviews